Intech investment and technology JSC

THUONG MAI UNIVERSITY FACULTY OF ENGLISH - - INTERNSHIP REPORT Student Full Name: Nguyen Thi Bich Ngoc Advisor: Pham Thi Phuong Supervisor: Nguyen Van Tung Class: K53N5 Student ID: 17D170267 Company name: Intech Investment and Technology JSC Internship Period: 14/12/2020 - 18/1/2021 Hà Nội 2021 TABLES OF CONTENTS TABLES OF CONTENTS .i INTRODUCTION ii LIST OF ABBREVIATIONS iii LIST OF TABLES, DIAGRAMS, AND FIGURES iv CHAPTER 1: OVERVIEW OF INTECH INVESTMENT AND TECHNOLOGY JOIN STOCK COMPANY .1 1.1 Formation and development of the company .1 1.1.1 General introduction about the company 1.1.2 Vision and mission of Intech Group 1.1.3 The leaders and organizational stucture of Intech Group 1.1.4 Comments on Intech’s organizational structure 1.1.5 Customers and partners .5 1.1.6 Key services of Intech Group: 1.2 Information about the internship department .7 CHAPTER 2: INTRODUCTION ABOUT THE INTERNSHIP PROCESS AT THE COMPANY 2.1 Internship activities 2.1.1 Assigned tasks .8 2.1.2 Self-performing tasks outside the company's assignment 2.2 Difficulties and lessons during the internship period CHAPTER OBSERVATION REPORT 10 3.1 The practice of using English in the company .10 3.2 Solutions to improve the using of English in the company 10 CHAPTER 4: SUGGESTED TOPIC FOR GRADUATION ESSAY 12 CONCLUSION 13 REFERENCE INTRODUCTION The purpose of education in universities and colleges is not only to provide theory from books to students but also to train them through the real work environment to create a new workforce for society In addition, proficiency in English skills is even more important because we live in an increasingly globalized world English has become an international language, and is becoming increasingly essential for those working in the marketing field to develop the language skills to respond to customer requests For that reason, Thuongmai University has built its student learning pathway with an internship course This is an opportunity for students to review their knowledge, improve their own skills and learn new things in practice As a senior student at Thuong Mai University, I had the opportunity to apply my knowledge in practice, practice and improve soft skills during this internship During more than month, I have worked at Intech Investment and Technology Joint Stock Company and have had a lot of useful experiences I am very grateful to teachers of English Department - Thuong Mai University as well as my managers and colleagues in Intech Investment and Technology Joint Stock Company for their help and support to complete this report I look forward to receiving the teachers' suggestions and help to make my report more complete Ha Noi, January 18, 2021 Student Nguyen Thi Bich Ngoc LIST OF ABBREVIATIONS JSC Joint Stock Company GMP Good Manufacturing Practices HR Human Resource AHU AIR handling unit PIR Polyisocyanurate Foam LIST OF TABLES, DIAGRAMS, AND FIGURES No Name Content Page Diagram 1.1 Diagram 1.2 The organizational stucture of Intech company Some typical partners of Intech Group 4 CHAPTER 1: OVERVIEW OF INTECH INVESTMENT AND TECHNOLOGY JOIN STOCK COMPANY 1.1 Formation and development of the company 1.1.1 General introduction about the company - Official name: Intech Investment and Technology Joint Stock Company - Abbreviated name: Intech Group - Trading name: Intech Investment and Technology Joint Stock Company - Head office: 145 Ngoc Hoi, Hoang Liet Ward, Hoang Mai District, Hanoi + Branch:  Southern Branch: 89, TX21 Street, Thanh Xuan Ward, 12 District , Ho Chi Minh City  Da Nang branch: 42 Nam Cao, Hoa Khanh ward, Lien Chieu district, Da Nang - Hotline: 0981.495.038 - Website: https://intechgroup.vn/ - Business email: contact@intechgroup.vn - Application email: tuyendung@intechgroup.vn INTECH Group was established in 2012, after nearly 10 years of establishment and development, at present, INTECH has a total of more than 100 engineers, masters and managers, headquartered and showroom in Hanoi, manufacturing factory in Bac Ninh and Ho Chi Minh City branches and its subsidiaries in specialized fields related to cleanroom and factory solutions Being a unit with many strengths in direct design, construction and distribution representatives of reputable manufacturers, with modern equipment and materials factory, INTECH can advise customers on the best solutions, best delivery time and after-sales service at reasonable costs In 2018, INTECH GROUP has become a leading TECHNOLOGY AND INVESTMENT COMPANY with the core of "Distribution Unit" belonging to "TOP LEADING IN VIETNAM", with outstanding products and customer services, network international network, effective operation and brand name that customers are proud to use The company has two branches at 89, TX21 Street, Thanh Xuan Ward, 12 District, Ho Chi Minh City and 42 Nam Cao, Hoa Khanh ward, Lien Chieu district, Da Nang The company also has an AERMEC factory located in Lot CN08-3, Yen Phong MR Industrial Zone, Yen Trung District, Bac Ninh 1.1.2 Vision and mission of Intech Group * Vision: Determining the goal of striving to become a "pioneer" at the forefront in the field of "Leading technology solutions", IntechGroup has been striving to become a large and successful company that not only succeeds in the S-shaped country, but also develops widely overseas markets Over a period of construction and development from 2012 up to now, Intech Group has become a reputable unit in many business fields - Provide comprehensive solutions for building and completing factories, directly designing, directly constructing in the form of turnkey - There are many clean rooms for electronic components factories, partners of LG, DELL, SAMSUNG, and GMP pharmacy clean rooms, hospital clean rooms, at the highest level - Design, assembly and construction of electrical systems, air-conditioning, fire prevention and fighting for projects - Level I distributor for US air conditioner brand TRANE USA (No in industrial air conditioners in Vietnam) Along with the trend of integration and development, Board of Directors has built up a solid human resources system, experienced and built trust for customers through products produced and provided by INTECH itself * Mision: - Take the lead in promoting the progress of "mobility" and improve "Quality of the factory" for each project domestically and worldwide - Become one of the leading strong companies in key industries: equipment, clean room construction, Trane air conditioner, creating a sustainable development position towards developing multi-industry activities, multi-fields - Construction of large-scale projects with modern technology, achieving high quality and aesthetic standards Implementing a reasonable treatment regime physically and mentally for employees, creating new values for shareholders, sharing a part of social responsibility for the community * Core values:  Finance: Walking with major partners has created an INTECH with strong financial resources, this is the "solid wall" to create the sustainable development of the company  Human resources: Over eight years of construction and development, INTECH's human resources has always been the core for the company to have a firm foothold in the market With strict recruitment and selection regulations, INTECH employees are always seasoned, professional and skilled bachelors and engineers to meet all the essential requirements of the job  Product quality: With the motto "Product quality is the decisive factor that makes the brand", therefore, each product is created and delivered to the contractor, INTECH always checks product safety and quality of products right after completion at our factory 1.1.3 The leaders and organizational stucture of Intech Group Intech Group has a fairly tight organizational structure According to the business sector, the group is divided into subsidiaries Companies will be divided into different departments according to functions and duties The leaders of the company: The company has a leadership team with extensive experience and skills in staff training and management The organizational stucture of Intech company: Diagram 1.1: Organizational chart of Intech Company  Director: Director is the operator, the development orientation for the company He is also a manager, making key corporate decisions Not only that, the director is also the person who will represent the company to sign contracts with partners  Vice- director: Vice Director is a person who helps the director in each aspect of the work assigned by the director and is responsible to the director for his decisions The Vice Director has the right to replace the director to handle the affairs under the authorization of the director and must report the affairs resolved to the director  HR department: HR department will conduct recruiting new staff for the company through candidate search activities, conduct interviews, contact with candidates, prepare applications and procedures for probationary candidates They must also prepare employment contracts, social insurance, and implement remuneration for new employees In addition, they also conduct an assessment of the capacity of each employee, thereby serving as a basis to propose promotions and salary increases  Accounting department: The accounting department will promptly and fully account all assets, equity, and liabilities; Financial revenue and expenditure activities and business results are in accordance with the company's internal regulations, ensuring good service for business activities They need to plan the company's business and financial plan  Business department: The sales department has two main divisions: construction sale and commercial sale Sale and installation receives customer information from the marketing department, exchange customer care to know their needs and wants about the upcoming project They then work with the design department to design and quote the project and then give back to the client After the customer is satisfied, the construction sale will prepare the contract, sign it and hand it over to the construction department In addition, commercial sale will sell the equipment for the project through the investor or main contractor  Marketing department: The marketing department is the first contact room with customers They will be responsible for building and promoting the image and service of the company 1.1.4 Comments on Intech’s organizational structure The company follows a functional organizational structure in which hierarchical roles are divided according to business functions Although operating in different fields, the departments always support each other when needed Especially when there is the direction of leaders, their working efficiency is higher In the 4.0 era, for a growing company, it is advisable to consider organizational structure Due to the expansion of the business, the company has more and more employees, which makes it difficult to control personnel, so the organizational structure of the company needs a flexible change to suit development 1.1.5 Customers and partners Intech has a close relationship with major partners such as Vingroup, Viettel, FPT, It is both a customer and a close partner with the company over the years In addition, the company also cooperates with Trane, LG and Daikin air conditioners In particular, Trane is the closest partner from the very first days of its establishment Diagram 1.2 Some typical partners of Intech Group 1.1.6 Key services of Intech Group:  Construction of factories, buildings and industrial zone  Warranty and renovation service for cleanrooms and factories  Manufacturing cleanroom equipment and AHU  Manufacturing air purification equipment Airsafe  Manufacture of wind pipes and accessories  Trane air conditioner distribution  Distribution of PIR panel  Construction of cleanroom INTECH Technology and Investment Joint Stock Company is a consultant, design, and construction consultant for factories, factories and warehouses for many prestigious fields across the country, domestic and foreign partners They always actively innovate and strive to catch up with the development trend of the country, with the desire to bring the best service and product quality to customers 1.2 Information about the internship department Marketing department is the bridge between inside and outside, between products and customers, between product attributes and customer needs and is responsible for:  Collecting and managing customer information and customer records as prescribed Information about the income, customer information management to serve the customer rating, evaluation and reevaluation of customer records  Advertising brands, products and projects on advertising websites such as google, facebook, youtube,  Preparation for the company's programs  Taking notes from construction work, company products and programs CHAPTER 2: INTRODUCTION ABOUT THE INTERNSHIP PROCESS AT THE COMPANY Starting from December 14, 2020, I conducted a five-week general internship at Intech Technology and Investment JSC With the permission of the company, I went to the company on Mondays, Tuesday, Wednesday, Thursday, Friday, Saturday weekly, specifically in the morning from 8h00 to 12h00, afternoon from 13h00 to 17h00 During this period, I went to the company to learn about the characteristics, functions, tasks, the operation situation of the company, participate in some of the assigned work at the intern 2.1 Internship activities 2.1.1 Assigned tasks - Week 1: Read brochures about the company, find out its main fields and services - Week 2: Find out English documents that customers and partners request to translate - Week 3: Try doing product advertisements on the company's web site - Week 4: Prepare outdoor activities programs for staffs and interns in the company - Week 5: Practice translate the text into English customers 2.1.2 Self-performing tasks outside the company's assignment - Learn about internships through referrals and the Internet - Set up a specific plan for the internship process - There is an enthusiastic spirit to learn and absorb knowledge that is realized in the company 2.2 Difficulties and lessons during the internship period a) Difficulties: First, as many students who often lack of working experience, I didn’t have any experience and background knowledge in this area As a result, I wasted a lot of time to research and learn about related knowledge and skills Second, my English is limited, especially about the company's services Many times I have to spend a lot of time looking up the dictionary or on the Internet to complete the assigned tasks Third, my communication skills are still poor, so I often feel a lack of confidence when working Final, because I didn't have work experience, at first I felt quite stressed about the amount of assigned work I was exposed to a lot of new vocabulary related to the company's services so I was a little surprised b) Lessons: - To improve knowledge during years studying at Thuongmai University with the enthusiastic guidance of teachers and colleagues at the company - To improve communication skills - To exposure to many important vocabulary related to the company's services - To learn so many crucial skills in dealing with customers and how to deal with their difficult requirements, and the way to working with staffs - To learn some good things like my powers of concentration, initiative, positive attitude and independence CHAPTER OBSERVATION REPORT 3.1 The practice of using English in the company Currently, English is gradually becoming a global language Therefore, not only Vietnam but other countries also attach great importance to learning and practicing in English As a company with many important partners, the training of skills and vocabulary is indispensable In addition, English is also used in correspondence and email transactions between employees and management when they are away on business trips Documents, invoices, emails dealing with customers are in English These are valuable opportunities for employees to access and improve their language skills Intech Group has recruited many employees able to use English fluently in both writing and communication skills in order to understand the contract, draft a contact, talk to clients or partners, … However, the English level of the employees in the company still has many shortcomings Most of the vocabulary related to the profession, people still need to look up the internet or dictionary to complete the job It makes people a habit of lazy thinking and relying solely on the Internet Moreover, some of the older staff in the company have weak English skills, hindering the process of dealing with foreign partners Besides, speaking skill of some staffs is also on pre – intermediate level They have difficulties in speaking English due to lack of confidence, lack of professional vocabularies In general, most of the employees can use basic English but the company still needs to put more efforts in equipping its staff with English 3.2 Solutions to improve the using of English in the company Based on the English situation of the staff in the company, I have given some solutions to use English for them:  The company should regularly test the staff's English proficiency through English tests to supplement their foreign language knowledge by taking an additional course  The company should pay attention to the training sessions, sharing of domestic and foreign experts to improve skill of writing emails for transactions and reports at work for employees  To build a comprehensive plan on training and using English for staffs at all levels  The company should support and encourage the employees with achievements in the English proficiency test and the employees with high learning spirit This will promote the spirit of employees in the process of work CHAPTER 4: SUGGESTED TOPIC FOR GRADUATION ESSAY After finishing internship at Intech Group and through studying at school, I noticed that the students' reading comprehension skills are still poor That is why I would like to suggest a topic for my graduation essay: "A study on the causes of difficulties in English reading skills experienced by first year English majors at Thuongmai University." CONCLUSION During my internship at Intech Investment and Technology Joint Stock Company, I have a lot of useful knowledge and experience for myself Not only training in specialized vocabulary but also skills such as reading, translation, writing and communication The internship is like a big test for me to find out all my strengths and weakness I have got so far Thanks to it, now I know what I should to better the essential skills for my future career Moreover, working in a friendly and professional environment here, I was supported by all my colleagues and supervisors I learned from them the seriousness and dedication to work as well as the enthusiasm and friendliness Through my internship at the company, I have felt more confident and comfortable when exposed to strangers at work Since then, it helps to increase work efficiency In addition, I have recognized the advantages and disadvantages as well as some suggestions and solutions to help the company have plans to improve the English level of employees Though I still had some curtain weaknesses, I felt satisfied with this internship since I tried my best to complete all tasks I was given I would like to thank the English teachers of the Faculty at Thuong Mai University who taught me much useful knowledge so that I can apply in my work at the company At last, I am looking forward to receiving the teacher’s comments to complete the report Thank you Sincerely! REFERENCE https://intechgroup.vn/ (Intech Group) https://intech.vn/ (Intech Service) ... about the company - Official name: Intech Investment and Technology Joint Stock Company - Abbreviated name: Intech Group - Trading name: Intech Investment and Technology Joint Stock Company - Head... organizational stucture of Intech company Some typical partners of Intech Group 4 CHAPTER 1: OVERVIEW OF INTECH INVESTMENT AND TECHNOLOGY JOIN STOCK COMPANY 1.1 Formation and development of the company... managers and colleagues in Intech Investment and Technology Joint Stock Company for their help and support to complete this report I look forward to receiving the teachers'' suggestions and help