(TIỂU LUẬN) INTRODUCTION OF VNPT

GROUP Presented by TECHNOLOGY & THEORY Group OFFICE ETIQUETTE Do Thi Lam Oanh (Leader) 18071193 Nguyen Phuong Nhi 18071186 Ngo Diem Quynh 18071215 Phan Thi Bich Phuong 18071209 TEAM MEMBERS Vu Minh Chi 19071321 Trinh Thi Lan 19071393 Dinh Thi Dieu Quynh 18071213 Page 03 What will we present? Introduction of VNPT CONTENTS Office etiquette Conclusion INTRODUCTION OF VNPT NAME SLOGAN Vietnam Posts and Telecommunications Group VNPT - Real life MISSION Connecting people CORE VALUE Spirit, Tradition, Strength, Standards, and Responsibility Main business activities Financial investment Equity trading Postal, telecommunications, IT Communication and advertising Exploration, consulting, design, installation, maintenance Manufacturing,import/export and supply of telecommunications and IT materials and equipment Register Now What are they? OFFICE ETIQUETTE At workplace In work Working time schedule Linux Day off Communication with colleagues Using phone Page 06 12:01 PM The workplace green, clean, beautiful AT WORKPLACE ensure safety against fire and explosion Dress : luxur y dress in formal attire in ceremoni es, meetings , formal meetings and receptions wearing the correct uniform is the pride of VNPT people Office attire polite, neat wearing the correct uniform is the pride of VNPT people Page 07 not wear jeans, collarless tshirts, shirts over pants (for men gender); not wear skirts, collars are too wide, sleeves are close to the armpits and skirts too short (for women) Staff card: clear Wear the card from the moment you enter the office gate and At workplace Elevator throughout the working time until Greeting Cards must be flat, not warped or blurred Do not push or jostle you leave the office Wear the card neatly in front of the chest, the card face facing out Activ ely make room for pregn ant women , elder l y p e o p l e a n d Co mm un ic at e ci vi li ze d, gue po sts li te an d co nf id en G r e e t w h e n y o u a r r i v e , g o o d b y e know how to when you leave say sorry Always say thank you, Page 08 IN WORK Working style dynamic, professional working on time, professional style cheerful, enthusiastic, cooperative attitude not make noise, work separately, leave the working position Page 09 Coordination of work cooperation, efficiency promote the sense of personal responsibility, enhance teamwork avoid responsibility or delay deliberately, non-cooperation unfair competition practices within VNPT are strictly prohibited IN WORK Attitude towards work: Do your best, finish the job ✓ ✓ ✓ ✓ ✓ Putting VNPT's interests ahead of personal interests Innovative, flexible, proactive in performing work on schedule Solve work in accordance with principles, reasonable and reasonable Get the job done, not overtime Do not abuse your position to cause difficulties or hinder your work Page 10 WORKING TIME The working regime of hours/day and working hours according to work requirements Lunch break: 90 minutes Saturday only work hours in the morning (7:30-11:30) Solve work in accordance with principles, reasonable and reasonable Sunday is a day off of the week Page 11 DAY OFF Holidays Fixed holidays in the year: holidays Annual leave Personal matters employees with full 12 months Marriage: da of work: 12 days/year employees months of days/year with less than 12 work: Less than 12 Natural parents, adoptive long-time employees: Leaves will increase depending on seniority parents of spouses; wife or husband; natural or adopted children die: days off Full salary for the above holidays Page 12 Superiors CommunicationbehaveSubordinateswith subordinates Listen, respect, care and encourage subordinates in work and life living encourage, and be fair in evaluating subordinates Always stand by subordinates in all difficulties Do not abuse power or criticize unfounded Page 13 peers superiors Talking goes hand in hand with action, exemplary, internal solidarity Praise, colleaguesAmong behave your Obey the decisions of superiors Complete the assigned work with the highest responsibility Always show respect behave properly and Caring, willing to help in work and life Respect, listen, cooperate, share Listen, frankly discuss and accept criticisms of superiors Sincere, frank, build a relationship of mutual trust Do not deal with overleveled work Do not speak ill, criticize or comment behind back Using Phone Answering the phone Set the bell enough to hear, answer after no more than rings Start with “Hello”, with a cheerful, clear, clear, polite voice Ask for a name if the caller is not identified Answer briefly, with authority, and listen with a friendly attitude End the call with hello or thank you and put the phone gently Page 14 Call Greet the person answering the phone + title + name of the unit Voice slowly, friendly, clear, enough to hear Clearly state the content to be exchanged Actively say goodbye when you stop the conversation Conclusion Etiquette is the key to surviving all human contact with your self-esteem, sense of human and self-confident intact It is simply about feeling and showing kindness and respect for those around you Page 15 THANK YOU FOR LISTENING DO YOU HAVE ANY QUESTIONS? The end!!! ... Page 03 What will we present? Introduction of VNPT CONTENTS Office etiquette Conclusion INTRODUCTION OF VNPT NAME SLOGAN Vietnam Posts and Telecommunications Group VNPT - Real life MISSION Connecting... receptions wearing the correct uniform is the pride of VNPT people Office attire polite, neat wearing the correct uniform is the pride of VNPT people Page 07 not wear jeans, collarless tshirts,... off of the week Page 11 DAY OFF Holidays Fixed holidays in the year: holidays Annual leave Personal matters employees with full 12 months Marriage: da of work: 12 days/year employees months of