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[...]... caregiving institutions and individual caregivers inthecommunityand to involve these in joint action that achieves the goal of reducing rates of mental disorder inthe population, and which also furthers the mission ofthe other caregivers 2 To obtain and maintain the sanction ofcommunity leaders and institutional administrators for consultants to enter and operate inthe nonmental health institution... clarifying the nature ofthe client's problem, understanding the forces inthe environment that must be accounted for, and interpreting and applying professional perspectives and scientific theories to the development of strategies to resolve the consultee's work problem with the client Principles ofConsultee-CenteredConsultationThe following principles epitomize the ways consultee-centered consultation. .. problem-solving repertoires of consultant and consultee professionals The underlying theme of these presentations is the focus on the process ofconsultee-centeredconsultationand its goal of promoting conceptual change in both the consultee andthe consultant as they jointly develop strategies for solving the consultee's work problem CONSULTEE-CENTEREDCONSULTATION All professionalconsultation involves... background and training were inthe field ofthe History of Ideas and her special expertise was in textual analysis She has exerted a major influence on the development of our consultation model, particularly in her emphasis on historical and socio-cultural factors in shaping the behavior of consultees and consultants andof their institutions and also in helping us focus on cognitive aspects of interpersonal... consultee to offer relevant explanations and information about the work problems, andthe consultant's questions, observations, and hypotheses about it are processed jointly to result in a set of strategies for resolution ofthe problem The Consultee The process ofconsultee-centeredconsultation illuminates theprofessional expertise ofthe consultee, his or her role inthe case, the goals the consultee... about the client's work problem and aims to elicit this knowledge intheconsultation process The consultant hopes to help the consultee improve the handling or understanding ofthe current work problem with the goal of assisting the consultee to manage similar problems in the future The aim is to effect changes inthe consultee's performance and not his or her sense of well-being Consultee-centered consultation. .. well-being, development, intrapersonal, interpersonal and organizational effectiveness appropriate to the consultee's work setting 12 LAMBERT The goal oftheconsultation process is the joint development of a new way of conceptualizing the work problem so that the repertoire ofthe consultee is expanded andtheprofessional relationship between the consultee andthe client is restored or improved The. .. train Episcopal bishops as consultants to their fellow bishops and this led to modifications inthe operations of the House of Bishops of the Episcopal Church We moved along a similar path inthe Peace Corps, the Job Corps, andinthe armed servicesofthe United States Our focus widened to the training of consultants whose mission was to improve interpersonal relations and efficiency inthe members of. .. examine the process andthe relevance or appropriateness of selected theoretical applications The Client The nature of the case, the setting in which the client resides or works, the resources of the environment, andthe people in it, andthe consultee's hoped for change; all offer ways to explore the underlying explanations ofthe problem the client presents Many theories inthe behavioral science... clarify the consultee's presentation ofthe work problem and to understand the ways the consultee thinks about or represents the problem But as theconsultation proceeds, the questions the consultant asks reflect his or her developing understanding and presentation ofthe problem And during the interaction, the consultant searches his or her theoretical repertoire for appropriate representations ofthe . Improving
the
Quality
of
Professional
Services
in
Schools
and
Community
Organizations
Consultee-Centered
Consultation
Improving
the
Quality
of
Professional
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Consultee-Centered
Consultation
Improving
the
Quality
of
Professional
Services
in
Schools
and
Community
Organisations
The
Consultation
and