INTRODUCTION
Background
The term of ‘Remote working’ has been well-known as the trends in the world. Especially, after COVID-19 pandemic time, ‘Remote working’ continually becomes one of the effective working ways of global employees It allows employees to work in every space which they like and actively choose time to start working According to an article about future of remote working of Forbes
(2020), an approximate 70% of workplaces are predicted that would be switched into working remotely Working remotely benefit employees from working time to workspace That could be a main reason of ‘Remote working’ being the working trend in the world
In spite of many offline workplaces opening up post COVID-19 pandemic, employees tend to stay at home and start working online Especially in Vietnam, due to appearance of movement restriction rules at the beginning of the quarantine, Vietnamese employees force to work-from-home, a type of remote working Then, currently employees are getting used to and ready to work remotely because of the advantages it takes such as less consuming time or increasing flexibility No matter how effective remote working is, during the working time, not only the Vietnamese remote employees but also remote employees from all countries have to face with tons of challenges affecting to their psycho, working performance, and may affect directly to their organization or company Recognizing the current appearance of challenges between individual or organization and remote working is number one aim of this study project.
Aims of the study project
The aims of the study project are: (1) investigate challenges which remote employees face with while working remotely (2) find out the best solutions for each challenges above.
By gathering information from employees working remotely to know the difficulty remote employees faces with, this study explores the challenges which prevent employees working remotely from getting a great performance and the demur which hesitates employees who want to switch into working remotely.From these challenges, this study also finds out the best solutions to assist the remote employees partly improve their remote working experience and feel easier when working remotely by overcoming these challenges.
Research questions
1 What are the challenges that employees face with while working remotely?
Working remotely during the COVID-19 pandemic is a huge business turning point Therefore, both businesses and employees in the company will face new challenges Through our team's survey, remote employees will have different challenges depending on the employee's job Challenges while working remotely will bring an objective view and a lot of empathy and understanding of the company.
2 What are the suggest solutions for remote employees and organization?
Recognizing the challenges which remote employees face with could be a main proof to define how difficulty people working remotely face with Besides that,these challenges can help remote employees finding out the best solutions for decreasing the affects difficulty they face with and partly assist them retrieve better performance while working as remote employees.
Organization of the study project
The structure of the study project is separated into five main particular parts The background information and research questions providing the overview information and emphasized aspects of Remote working is mentioned in the Chapter 1 – Introduction In additional, the definitions of relative terms and summarizing of some relative information of challenges and solutions from previous studies of another researchers is contained on Chapter 2 – Literature review Moreover, in Chapter 3 – Methodology, a way how data are gathered, and way of analyzing data is also showed Following that, all the results from surveying illustrated in words and charts, and discussion part are comprehended in Chapter 4 – Finds and Discussion Finally, the recommendations about giving solutions for remote working challenges and conclusion of this study project are stayed at Chapter 5 – Recommendations and Conclusion.
LITERATURE REVIEW
Definition of terms
According to Margrethe H Olson of New York University (1983), working remotely focuses on organizational work done from outside the normal organizational confines of time and space Remote work is the practice of employees performing their duties from a location other than the employer's main office A worker's home, a co-working or other common space, a personal office, or any other location other than the classical corporate office building or campus could be considered.
In simpler terms, rather than going to the office throughout the day to work from a specified desk, remote employees are able to work on their projects and exceed their goals from wherever they want People have the freedom to plan their days in such a way that their personal and professional lives can be lived to the best of their ability.
In Vietnam, during the pandemic, along with the government's directives,everyone was not allowed to leave the house, so almost all companies have switched to remote working to adapt to the situation.
Theoretical Framework
According to (David Nickson & Suzy Siddons, 2003) considering the risks involved with remote working is a good way to summarize everything that must be done to utilize an efficient and successful working remotely system Before trying to set out, it is recommended that anyone doing remote work complete their own risk management experiment, including both employer and employee perspectives A traditional risk management approach consists of a continuous cycle of risk identification, assessment, planning, and monitoring that continues until the implementation is completed For a remote working implementation, this means that it continues until remote working is terminated.
The primary sources of risk for any initiative, and as such, areas that must be considered when implementing remote working (David Nickson & Suzy Siddons, 2003) External sources of risk can range from terrorism and earthquakes on one end of the spectrum to a traffic jam that makes it impossible for a remote worker to arrive on time for a meeting Changes in tax policy for the use of your home devices are also external risks All of those are issues such as government changes or political issues within an organization Government legislation on health and safety, for instance and transport policy associated costs may be increased It can be exceedingly expensive to develop for those who work remotely
Commercial risk includes is where the customer is uncertain, clients unhappy about dealing with distributed workforce If the customer cancels the transaction, there is a chance that the services will not be paid for and/or the goods will not be delivered Another example would be higher-than-expected communication charges for Internet access In addition, technology is failing to meet the performance needs of remote workers For example, emails with large attachments can force employees to stay connected for too long, preventing them from accessing other organizational systems required to do their jobs In particular, data loss occurs due to a lack of rigorous backup facilities, and logistics support fails to deliver critical equipment on time At a critical juncture, key personnel leave or become ill
Common risks include employee development being more difficult than on-site,and office workers resenting remote workers' perceived freedom Managers discover that they lack the ability to collaborate with remote workers, and workers discover that they lack the skills required to work from home Internal communication between employees and between employees and the organization is less effective, making performance measurement difficult Staff lack the necessary skills to complete the task at hand, making them unsuitable for remote work.
Procedures are unclear, and the remote worker wastes time correcting/attempting to establish the proper process Because the procedures do not work, the remote worker is unable to perform the role The burden of processes related to information security and maintenance renders remote workers unproductive.Company procedures may have such a high bureaucratic overhead that working remotely and completing the paperwork becomes too onerous It may be too difficult to obtain approval for something out of the ordinary.
Conceptual Framework
Dr Marivic F Flores (2019) identified the top five challenging factors that have affects to remote working experienced
Collaborating and communicating with others are chosen to be the most factor challenge when working remotely Lack of face-to-face interaction may arise the feelings of isolation and loneliness for remote employees (Busch, E., Nash, J and Bell, B S., 2011) Aside from that, 75% managers said they trust their remote employees, but a third say they would like to be able to see them, just to be sure (GWA, 2020).
Additional technology work problems, such as arranging video conferencing places, the abundance of notifications, working application and multiple intranet channels are particularly the second challenge considered For instance, when working at the company, remote employees typically do not need to worry about the technical workplace “Everything is usually handled by the company.” (Alina Clark, 2021).
Due to the lack of interconnectivity and transparency, remote workers still need time to interact and extend information on work or with team members (Dr. Marivic F, 2019) Nearly 60% of remote workers claim they miss critical information because it was passed down from one person to the next When important information becomes trapped in a bubble, it can result in lost work, missed deadlines, and scope creeps Just make sure that the transparency applies equally to all members of the team (Evan, 2020).
Separating Work and Home Life becomes the difficult part when working remotely The life routine is interrupted when you work from home The distinction between work and home is sometimes blurred, causing remote employees to remain in a work mindset indefinitely (2021) According to a meta- analysis conducted by Hoffman and Woehr (2006), the person-environment fit is an important predictor of employee outcomes such as performance and corporate citizenship behavior.
When you have a large amount of unstructured time on your hands, it's easy to feel overwhelmed, especially when you discover you can't just copy/paste an office routine pattern You are fully alone in how you organize and manage your time without physical limitations to your office or managers overseeing your work Working from home can be damaging to your quality and amount of work, especially if you get distracted (Matthews, 2019)
According to Mr Grant (2013), employee supervisors have a significant effect on remote workers Lautsch et al (2009) indicated that administrators assist remote employees in being productive and effective When the staff works from home, it's easier to feel depressed and isolated than working in a workplace A lack of focus and instruction causes the reduction in mood and symptoms of depression.
As a consequence, the solution to this issue will be based on a manager or a supervisor Remote employees will be more hardworking if they are motivated and encouraged (Pattnaik, L., & Jena, L K., 2020)
One of the five methods to lessen the unhappiness and complexity of telecommuters is to connect with colleagues to learn and enhance abilities (Limoncelli, T A., 2020)
Once a week, using the website to book conference rooms and meetings, meetings will be held at Stack Overflow where users simply video together and muffle the sound The sound will be only turned on when asking and answering a question or discussing thoughts This may also mean that everyone gets together in the next room to work on the other hand that working from a distance This type of meeting is more than simply a meeting; it could also be used to discuss the topic not related to work, such as cooking during the week, planning Friday lunchtime meals, or agreeing on a movie to watch and so on It is unnecessary to organize such conferences, but it does help to relax and develop a spirit of teamwork Connecting and personal working is one way to ensure that remote employees are up to the mark This will allow people to do something that easily knows what they are doing and is not affected by many elements Organizing work based on to-dos first makes everyone feel more productive and relieves pressure from a variety of sources
According to Mr Flores (2019), 79.02% of the participants in this study preferred the solution of work-life balance At 86.04%, balance is second to independent work and organized work is the most common variation among individuals E-message on the phone or condition is the example of remote employee who can set up a plan and get rid of the phone
This detail was presented in the study Located in remote areas, remote employees face numerous poor network conditions and slowdown connections, leading to decreased sharing of information According to Ahmad (2021), if the problem is found to be ineffective for remote employee cannot be resolved, it will put a lot of pressure on medical service costs As a result, a support policy for remote personnel is critical Depending on the requirements of each individual, a desk or chair, screen, or computer keyboard could be provided.
Our team gained a lot of information about remote working as a result coming from perspective of responders The problems of remote working, as shown by surveys, include a problem with not providing equipment to perform the task, depression, and decreasing productivity in the workplace As a result, the company's and colleagues' assistance is effective in overcoming the challenges of this extremely remote working The researchers devised tactics based on surveys of both working and remote employees, which has had both advantages and disadvantages As a consequence, businesses will have an easier time discovering and communicating with their remote employee
METHODOLOGY
Introduction
Our research includes data which are directly collected from origins or responders, known as primary data The main reason is primary data are gained from the latest, value and reliable data of origins (Hox & Boeije, 2005) Through collected data, we are able to extract useful information, which is clear, suitable answers for our study.
Moreover, according to Ibert, et al (2001), there are two main groups of techniques used for collecting primary data: quantitative research (survey, observation, real-life experience) and qualitative research (interview, focus group) As explained by Wagh (2021), each technique contains specific benefits and drawbacks For example, a focus group technique can help deeply explore a topic by group discussion, but it is hard to analyze responses As a consequence, we choose mixed methods research for this study in case of lacking fully, correct information In our research, a quantitative method through using questionnaires or surveys is taken advantage of quickly getting as much as possible data from responders but being inexpensive and easy comparing them For qualitative,individual interviews are mainly used for understanding responders’ experiences and getting full range and depth of data (Carter, 2017).
Data Collection
According to Mathers (2007), surveys are often helpful to models that are not experimental to describe reality The survey method is used for collecting information about the attitudes and behavior of the entities that the researchers are looking for There are a lot of ways that the survey can be used as a cross- sectional survey, longitudinal surveys and explanatory or correlational surveys.
The advantage of this approach is to get through to everyone who is in a position to get access to it For using an email and cell phone to conduct a survey, the individual doing research takes only a few minutes and costs less than the normal one And can use a method of random chance to choose a participant and then take the entire population conclusion The final focus of this survey is the value and the reliable source of data.
As a result, our group chose this method of study because this approach is easy to do and fast to implement People can all use mobile devices like phones, computers and tablets to make a quick survey This method does not consume any cost that is easy to reach a lot of the people we are looking for Surveys are a way to do traditional research They have a flexible approach to investigate the range of problems The survey will use the required questionnaire to serve in the need for different research purposes Users, consumers, and objects that researchers are looking for will respond.
This study uses narrative analysis Narrative analysis refers to gathering the detailed answer of responders such as experiences, action, and analyzing the data from surveys, and interviews (McAlpine, 2016) The reason is this methodology allows research targets to provide detailed information through telling their stories and experiences about a particular topic (Oliver, 1998) For example, in this study, responders are asked to share their experiences about remote working.
All of the result from responders is sent directly to Excel file and stored percentages pie charts This work could probably help this study fully get and manage the income information of responders.
FINDINGS AND DISCUSSION
Participants
There were 179 people attending to the surveys to show their perspective on the remote working, its challenges which affect to them and then point out solutions for these challenges Out of 179 participants, the number of females joining the surveys of this study was much more than males’, respective 130 (72.2%) and 49 (27.8%)
Participants of surveys, by the way, come from various ranges of ages There mainly are 91 responders from 18 to 24 years old who early have opportunities of interacting with technology and working or studying as remote workers and students Then, 19% of people, who were at range of 30 to 35 years old, were known as experienced workers or experts in their own field However, they did not strongly believe that remote working can give them benefits or assist them get a high result when working The main reason is they had not had the chance working remotely before And, while working at home amidst the Covid-19 pandemic, they felt difficult to adapt to working as remote employees In addition to it, participants came from ranges of 25 to 30 years old and over 35 years old, respectively 15.6% and 16%
Almost occupations are somehow affected by remote working This is the main reason this study collected information of participants working in various professions and without restriction in choosing occupations to do survey There were 35 participants as lectures or teachers agree that remote working affect to their working pace In addition, 58 (32.2%) students, who were currently having part-time or used to work for one company, confirm working as remote employees impedes them Furthermore, there are nearly a hundred participants working different field such as information technology (IT), medical industry, and other fields They thought that working remotely besides the benefits, they had to face with the challenges of remote working.
Remote work is more common than it used to be, but it still has its drawbacks. When working remotely, there are two main effects: the person's own impact and the surrounding conditions After distributing questionnaires on remote working, we received a wide range of responses about the challenges that those who work remotely face, particularly the impacts on themselves Working from home, according to 44.7% of survey respondents, contributes to bad habits such as staying up late, drinking too much coffee to stay awake, and overworking These bad habits are supposed to be the main factors that lead remote employees to have bad performance Furthermore, changing the working environment will also have a significant impact on work efficiency, as 25.1% of survey respondents believe it will be difficult for them to focus entirely on their work if they are not at the office Approximately 22.3% of remote employee believe it is difficult to divide specific time for each job That is why people working remotely could not control their workloads and put themselves into overload status and stress The rest described feeling lonely and unmotivated when working alone without coworkers or in an office However, there are a few people believe that remote working brings them a positive result while working.
Feeling alone Missing motivation Out of focus on working due to environment
Having bad habits Have bad performance
No scheduling time for each work
More focus on work Feeling lazy Nothing
Besides challenges from workers, the surrounding environment also poses a significant challenge for remote employees While office technology is typically high-quality and fast, more than half of the survey respondents said that unstable technology connections are a huge challenge that seriously affects their work (54,7%) The more unstable connections, the more unsustainable work pace is. Thus, work is not completed quickly and on time due to the discontinuous transmission of information, such as drifting messages and messages waiting for a response Furthermore, approximately 40% of those polled chose external distractions such as traffic, noise, and neighbors, all of which have a significant impact on them Some people claim that they do not have enough appropriate equipment and machines to work easily from home (36,9%).
Remote working provides flexibility for remote employee but also gives a set of challenges for leaders According to our data research in Chart 3, the most challenge remote leaders have is employee management - an issue 58% of respondents said about their difficulty Without having a face-to-face meeting is the second most common problem (51%), communication is more difficult and building trust in teamwork is problematic, especially for big projects and large teams Providing allowances incurred (14%), the connection between documents
Lack of trust Difficulty in management
Lack of face-to-face meetings
Toxic enviroment Bad Internet connection Interupted informaion Lack of information when delivering Lack of devices (computers and supporting devices)
Chart 2: Challenges from the surrounding environment
Chart 3: Difficulty from employers and humans, and losing contact sometimes are other issues that companies have remote worker face.
Discussion
In this discussion, our team collected the results of a survey conducted by people living in Ho Chi Minh City The majority of participants in this survey, accounting for 50.8%, are aged between 18 and 24 years old Our team collected
179 responses Through the pie chart illustrating the biggest obstacle in remote work, 44.7% of people voted to have habits that are harmful to health The second-largest vote is distraction due to external influences accounting for 41.3% The third vote is not effective at work at 25.1% Not dividing time for each job 22.3% is the 4th choice that people voted for in this survey Comparing our group's survey with previous studies, according to Mr Hoffman and Woehr's survey, balancing work and housework is the difficult part when working remotely When you work from home, you are easily affected by housework, and this leads to distraction at work On the other hand, when working remotely, employees easily develop isolation and communication difficulties (Busch, E., Nash, J and Bell, B S., 2011).
In addition, Mr Evan's survey found that 60% of people found that they missed important information by passing it on from person to person Because of this reason, it will cause late submission compared to the original regulations But in our study, only 41.3% The fact Because information transmission is not continuous, the majority of people choose an unstable network connection, which is 54.7%.
Because of the difficulties that employees face when working remotely, both the employee and the company need to have solutions to overcome those problems.The results that our group has collected on measures are 50.8% choosing a quiet place and giving yourself a feeling The second percentage is Spending time interacting with colleagues and friends is 49.2% Similar to Mr Grant's study, his research also mentioned how the influence of supervisors has a great impact In addition to supervisors, colleagues are an indispensable factor in reducing loneliness and improving the ability to learn from each other among colleagues (Limoncelli, T A 2020) There are regular meetings every week and the purpose of this meeting is not only to meet but also to discuss topics that are not related to work such as planning the week's cooking, discussing a movie but also the group is interested in it This will help a few individuals feel close and easily share the difficulties in work and daily life As for the company, the most selected employee support with full equipment is 53.6% According to Mr Ahmad's research (2021), the provision of equipment for remote employee will also depend on different jobs and different purposes for each position Such as providing keyboards, computers, or furniture
During the two years of the covid-19 pandemic, the need to work remotely has become more popular and preferred, depending on the nature of the work.Through our group's survey, many professionals participated in this survey, and all faced the same difficulties and challenges Although the survey only stopped with 179 participants, it also partly reflected working remotely The biggest difficulty is having bad habits that affect your health This is understandable because not having to work in an office, is difficult to monitor and ensure that work is completed in the office They will prioritize using coffee or cigarettes to keep their spirits up to continue working Unusual circadian timing and putting yourself in a state of stress This is the impact from the inside and the next difficulty from the outside It is an unstable network connection We can easily imagine that the office environment often needs high and continuous network transmission speed But when working remotely, depending on different regions and locations, the network connection is difficult to be stable Therefore, the work will be difficult to complete on time which will also lead to many problems such as receiving incomplete information and unresponsive messages.
The solutions offered to solve the difficulties will also be influenced by both internal and external sides Choosing to be quiet and bring inspiring work is chosen by many people You can choose to live far away from where you were born or drink healthy things Just can rest without being affected by family.Helps relax the brain and comfort will easily get the job done In addition,providing equipment for remote employee who are far away and cannot afford to buy equipment also needs the company to consider.
RECOMMENDATIONS AND SOLUTIONS
Solutions
Through articles, research articles on the internet, along with the above findings, our team has agreed on some solutions suitable for the project the team is working on Solutions are offered in two directions: for individuals and companies.
Individuals choose calm settings and inspire themselves to work (50.8%), according to data research Because the majority of survey participants are college students, choosing a quiet environment is generally a top priority They will be able to work at libraries or slightly better cafes Relaxing music helps the brain focus more, and your favorite drinks will help you be more creative and productive at work Spending time chatting with friends and colleagues (49.2%) and spending the appropriate time for each activity (44.7%) are the two methods that people choose This research suggests that, in addition to connecting with remote employee to relieve stress, it is also a smart approach to provide leisure time while also gaining a lot.
Spend more time on communicating with others
Choose peaceful place for working
Manage again biological clock Have short-term and long-term plans
Divide apporiately time Have ways of supervising works Listen to music while working
In terms of the company, providing full equipment to staff accounted for more than half of the actions taken by our team (53.6%) In contrast to previous years, the trend of remote work has increased As a result, with employees working remotely, the advantages that they receive must shift more dynamically The company should have regulations that are appropriate for each business's economics, but still provide necessary equipment for individuals so that remote employees are motivated and delighted with their current jobs Additionally, maintain connectivity (49.2%) and regular meetings (42.5%) This is also a result that demonstrates that people who have worked remotely in the past and who are currently working want the company to create enhancements that help them be more productive.
Support employees with devices Ensure connection (Use Cloud computing)
Have monthly meetings Have workshops to improve employees' skills
Support employees' finance Complicate monthly employees Have a communicating platform
In the today’s world, remote working is more popular than it was However, there are variety of difficulties coming from individual, surrounding environment, leadership, and management They can create individual prevention from having good performance in their business or generating motivation.
In term of individual, remote employees start to have bad habits such as staying up late, smoking, overworking, or absorbing too much caffeine It is one of the main reasons that brings workers about unexpected negative health status In additional, not having clear working plans is also believed that impedes remote employee’ performance It makes remote employee get lost and do not know what job or subject they would do next or keep them working and working without taking a rest However, these problems can be easily solved The remote employee and remote workers should spend a little time on scheduling what they do in this day to have short- or long-term plans for their current business Thus, managing again their biological time is necessary to protect them from risk of being sick or being incapable of having an excellent result Last but not least, they have to take their time to communicate with the others to widen their own networks and help them full of motivation and destressing during the time of working remotely.
Besides that, surrounding environment is pointed as a remote working’s barrier. When working as remote employees, environment is not as sustainable and professional as environment in main offices or company This problem can be come from the noise of their workplace, disturbance from surrounding people or unsuitable music at coffee shop where remote employee work However, they can find and work in the workplace which is more peaceful and motivated than the previous place, and likewise they can actively change the music helping them concentrate on working.
Finally, organizations or companies can face with some particular challenges such as lack of trust or difficult managing when their employees switch into remote working Without have face-to-face meeting or poor management skill from leadership that make these challenges more serious That is the reason why having monthly or weekly face-to-face meeting or having rapid and sustainable communication platform is necessary Besides that, companies or organizations need to support their remote employee with working devices such as laptop or necessary equipment of specific fields Thus, after quarters of year, employers should have some a meeting to point out things which are not good and complicate person who has a perfect performance That work can develop communication and motivation of employees who working remotely.
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3 Education level (Trình độ học vấn)
A Bachelor's Degree or equivalent (Đại học)
D High school's Degree or equivalent (Trung học)
5 Marital Status (Tình trạng hôn nhân)
B Married (Đã kết hôn) ix
Background Information (Thông tin cơ bản)
1 Your main office is located at (Trụ sở làm việc chính của anh/chị được đặt tại)
2 Have you ever heard the phrase "Remote Working" ever? (Anh/chị đã từng nghe qua cụm từ “Làm việc từ xa” bao giờ chưa?)
A I've heard of it (Đã nghe qua)
3 Have you ever worked remotely? (Anh/chị đã làm việc từ xa bao giờ chưa?)
A Currently working (Hiện vẫn đang làm)
C Never heard of it (Chưa bao giờ nghe đến)
4 Do you feel that working remotely is effective? (Anh/chị cảm thấy làm việc từ xa có đem lại hiệu quả không?)
Obstacles of “Remote working” (Trở ngại của “Làm việc từ xa”)
1 Working remotely makes you more likely to: (Làm việc từ xa khiến anh/chị có xu hướng:)
A Feeling lonely (Cảm thấy cô đơn)
B Loss of motivation (Mất động lực) x
C Loss of concentration due to external influences (Mất tập trung do tác động từ bên ngoài)
D Having habits that are harmful to health (sleeping late, drinking a lot of coffee, working too hard ) (Có những thói quen có hại cho sức khỏe (ngủ trễ, uống nhiều cà phê, làm việc quá sức…)
E Not being effective at work (Không đạt hiệu quả trong công việc)
F Do not divide time for each job (Không phân chia thời gian cho từng công việc)
2 When working remotely, the surrounding environment affects you: (Khi làm việc từ xa, môi trường xung quanh tác động đến anh.chị)
A Distractions from the outside environment (sounds from vehicles, bad music ) (Sự xao nhãng đến từ môi trường bên ngoài (âm thanh từ xe cộ, nhạc không hay…)
B Unstable network connection (Đường truyền mạng không ổn định)
C Intermittent transmission (Message drift, message waiting for a response (text-time) ) (Thông tin truyền tải không liên tục (tin nhắn bị trôi, tin nhắn chờ phản hồi…)
D Incomplete transmission information (Thông tin truyền tải không đầy đủ)
E Lack of mechanical equipment (computers, support equipment ) (Thiếu các thiết bị máy móc (máy tính, thiết bị hỗ trợ…)
F Financing is limited (Tài chính bị giới hạn)
3 Obstacles from companies and organizations: (Trở ngại từ phía công ty và tổ chức)
A Lack of trust (Thiếu sự tin tưởng)
B Difficulty in personnel management (Khó khăn trong việc quản lý nhân sự) xi
C Appears a recurring support amount (Xuất hiện thêm khoản tiền hỗ trợ định kỳ)
D Hard to have face-to-face meetings between employees (Khó có những buổi họp trực tuyến giữa các nhân viên)
Solutions to the above obstacles (Giải pháp cho những trở ngại trên)
1 For myself (Đối với bản thân)
A Take time to interact with friends and colleagues (Dành thời gian để tương tác với bạn bè và đồng nghiệp)
B Choose places that are quiet and give yourself the inspiration to work (Lựa chọn những nơi yên tĩnh và mang đến cho bản thân cảm hứng để làm việc)
C Re-managing biological time (Quản lý lại thời gian sinh học)
D Develop a way to check daily work (Xây dựng cách thức kiểm tra công việc hằng ngày)
E Set short-term and long-term goals for yourself (Đặt ra những mục tiêu ngắn hạn và dài hạn cho bản thân)
F Allocate appropriate time for each job (Phân chia thời gian phù hợp cho từng công việc)
2 For the company (Đối với công ty)
A Support staff with full equipment (Hỗ trợ nhân viên đầy đủ các trang thiết bị)
B Ensure connectivity (Using cloud computing) (Đảm bảo khả năng kết nối (Sử dụng điện toán đám mây)
C Hold monthly meetings (Tổ chức các cuộc họp hàng tháng)
D Organize workshops to improve working skills (Tổ chức các buổi workshop để nâng cao kỹ năng làm việc) xii
E Support employees financially and mentally (Hỗ trợ nhân viên về tài chính và tinh thần)
F Establish a company-wide communication platform (Thiết lập nền tảng giao tiếp toàn công ty)
G Monthly employee bonus (Khen thưởng nhân viên hàng tháng)
After gathering information from questionnaires which is about the remote working experience, the phrase of “Remote working” is familiar by group of employees The employees who used working remotely account for the major of responders, nearly 50% Besides that, the numbers of employees who are currently working remotely and employees who never works as remote workers are nearly the same, respectively 20,7% and 29,6%.
After our team grasped the basic information of project 2, we started to develop it step by step and in the process, we have annotated what we did during the project and during a meeting with our instructor. xiii
Used to work Currently working Never working
Pie 1: The percentage of remote employees
In the first week, we met with the instructor to discuss the content and implementation of the project, and here are the notes we had after finishing the discussion:
Topic: Remote Employees in HCM city - Challenges and Solutions
Chapter 1: Introduction Generalize the topic and show why choosing this topic.
Give the background of remote employees around the world -> narrow it to HCM city (Not the definition)
2 Aims of the study project
So the reasons why choosing Challenges and Solutions.
Show the major questions for these remote employees in HCM city.
Show how the study is organized.
The definition of each term:
Show the proof that online working is the tool of remote working.
1-3 sentences about the definition of remote employees: show that this is the specific kind of employee xiv
What are the pros and cons of remote working?
Show a little bit about these pros & cons like the hook to the challenges
=> show the definition of challenges of remote employees.
*After gaining info from others, show the ideas of each person in the team.
Demographic (Sex, Age, working field, Working time, about remote employees definition, do they like this kind of working)
About Challenges of remote working
About Solutions for challenges mentioned
Why do we choose an interview? and survey? (Through questionnaire)
=> these are suitable for our research and make sure information be reliable
A little bit about the primary source collection.
Procedure: This subsection explains how the study was conducted, e.g when the information was collected, where, and by whom.
What techniques are we choosing? - Interviewing and survey in HCM
Why do we choose these techniques? xv
How to analyze data collected from interviews and surveys.
Gathering the information from the responders, and analyzing it for Challenges and Solutions
Repeat solutions from people do survey => solutions of whole members of the group
After the 7th week meeting, we noted the project completion timelines:
Week 10: Complete chapter 2 and chapter 4
Week 12: Complete chapter 1 and chapter 5
In the 13th week after the meeting with the instructor, we made a note of the parts that needed to be added as well as the parts that needed to be edited in the project paper:
Chapter 2: Part 2.2, Writing a theoretical framework xvi