Oracler Alert User’s Guide RELEASE 11i October 2001 Oracle Alert User’s Guide Release 11i The part number for this book is A75398–02 Copyright E 1996, 2001, Oracle Corporation All rights reserved Primary Author: Siu Chang Major Contributors: Dave Hung, Clara Jaeckel, Nancy Liu, Traci Short, Jan Smith, Cathleen Trezza, Markus Tjahjadi The Programs (which include both the software and documentation) contain proprietary information of Oracle Corporation; they are provided under a license agreement containing restrictions on use and disclosure and are also protected by copyright, patent and other intellectual and industrial property laws Reverse engineering, disassembly or decompilation of the Programs, except to the extent required to obtain interoperability with other independently created software or as specified by law, is prohibited The information contained in this document is subject to change without notice If you find any problems in the documentation, please report them to us in 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restrictions in FAR 52.227–19, Commercial Computer Software – Restricted Rights (June, 1987) Oracle Corporation, 500 Oracle Parkway, Redwood City, CA 94065 The Programs are not intended for use in any nuclear, aviation, mass transit, medical, or other inherently dangerous applications It shall be licensee’s responsibility to take all appropriate fail–safe, back up, redundancy and other measures to ensure the safe use of such applications if the Programs are used for such purposes, and Oracle disclaims liability for any damages caused by such use of the Programs Oracle is a registered trademark, and Oracle8, Oracle8i, Oracle Financials, PL/SQL, SQL*Net, and SQL*Plus are trademarks or registered trademarks of Oracle Corporation Other names may be trademarks of their respective owners Contents Preface Audience for This Guide How To Use This Guide Documentation Accessibility Other Information Sources Online Documentation Related User’s Guides Guides Related to All Products Installation and System Administration Other Implementation Documentation Training and Support Do Not Use Database Tools to Modify Oracle Applications Data About Oracle Your Feedback vii viii viii ix x x x xi xi xii xiv Chapter Overview of Oracle Alert Overview of Oracle Alert Basic Business Needs Major Features 1–1 1–2 1–3 1–3 Chapter Defining Alerts – Overview of Alerts – Major Features – Contents xv xv xvi iii Creating a Periodic Alert Creating an Event Alert Specifying Alert Details Creating Alert Actions Creating an Action Set for an Alert Deleting an Alert Transferring Alert Definitions 2–4 – 11 – 17 – 22 – 39 – 44 – 45 Chapter Customizing Alerts Overview of Alert Customizations Defining a Distribution List Formatting Summary Message Actions Overview of Summary Threshold Defining a Summary Threshold Creating Self–Referencing Alerts Defining a Periodic Set 3–1 3–2 3–3 3–6 – 14 – 14 – 20 – 22 Chapter Using Oracle Alert History: Duplicate Checking and Action Escalation Overview of Oracle Alert History Basic Business Needs Major Features Duplicate Checking Checking for Duplicates Action Escalation Defining Escalating Actions Reviewing Alert Actions Reviewing Action History Reviewing Alert Exceptions Reviewing Exception History Reviewing Alert Checks Reviewing Alert Check Information 4–1 4–2 4–2 4–3 4–5 4–6 – 10 – 10 – 18 – 18 – 23 – 23 – 26 – 26 Using Response Processing Overview of Response Processing Basic Business Needs Major Features Defining a Response Processing Alert 5–1 5–2 5–2 5–2 5–4 Chapter iv Oracle Alert User’s Guide Responding to an Alert Message The Response Processor How Oracle Alert Processes Responses Response Processing History Multiple Oracle Alert Installations with Response Processing Multiple Oracle Alert Installations Message Handles – 17 – 18 – 18 – 19 – 21 – 21 – 21 Chapter How Oracle Alert Checks Alerts How Oracle Alert Checks Alerts Overview of Oracle Alert Concurrent Programs The Periodic Alert Scheduler Checking a Periodic Alert Checking an Event Alert The Response Processor Reviewing Alert Check History 6–1 6–2 6–2 6–4 6–7 6–8 6–9 – 12 Chapter Setting Up Oracle Alert Setting Up Oracle Alert Specifying Oracle Alert Options Defining Mail Systems for Oracle Alert Defining Mail Accounts Defining Boilerplate Message Text Defining Response Processing Options Defining Other Options for Oracle Alert Setting Up the :MAILID Implicit Input Defining Alerts for Custom Oracle Applications Creating a Responsibility for Your Custom Application Alert Manager Oracle Alert and Multiple Application Installations Oracle Alert Naming Conventions General Naming Conventions Alert–Specific Naming Conventions Applications Window Prerequisites Applications Block Registering Application Installations 7–1 7–2 7–3 7–3 7–5 7–7 7–9 – 11 – 14 – 16 Contents – 17 – 18 – 22 – 22 – 23 – 24 – 25 – 25 – 27 v Reader’s Comment Form Oracle Alert User’s Guide, Release 11i A75398–02 Oracle Corporation welcomes your comments and suggestions on the quality and usefulness of this publication Your input is an important part of the information we use for revision • Did you find any errors? • Is the information clearly presented? • Do you need more information? If so, where? • Are the examples correct? Do you need more examples? • What features did you like most about this manual? What did you like least about it? If you find any errors or have any other suggestions for improvement, please indicate the topic, chapter, and page number below: Please send your comments to: Oracle Applications Documentation Manager Oracle Corporation 500 Oracle Parkway Redwood Shores, CA 94065 USA Phone: (650) 506–7000 Fax: (650) 506–7200 If you would like a reply, please give your name, address, and telephone number below: Thank you for helping us improve our documentation ... Chapter How Oracle Alert Checks Alerts How Oracle Alert Checks Alerts Overview of Oracle Alert Concurrent Programs The Periodic Alert. .. How Oracle Alert Processes Responses Response Processing History Multiple Oracle Alert Installations with Response Processing Multiple Oracle Alert. .. Defining a Response Processing Alert 5–1 5–2 5–2 5–2 5–4 Chapter iv Oracle Alert User? ??s Guide Responding to an Alert Message The