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FPT EDUCATION FPT POLYTECHNIC COLLEGE ENGLISH FOR HOSPITALITY TOPIC 3 TAKING HOTEL RESERVATION Instructor Le Khac Vinh Hien, Mr Class EHO1005 2 Students Thái Ngọc Đức Student code PS35541 Bùi Quốc Thá.
FPT EDUCATION FPT POLYTECHNIC COLLEGE ENGLISH FOR HOSPITALITY TOPIC 3: TAKING HOTEL RESERVATION Instructor: Le Khac Vinh Hien, Mr Class: EHO1005_2 Students Thái Ngọc Đức Bùi Quốc Thái Student code: PS35541 Student code: PS35167 Ho Chi Minh City, October 2020 COMMENTS Lecturer 1: Lecturer 2: ………………………………………………………………………………………………………… INTRODUCTION Good afternoon teacher My name is Thai, Bui Quoc Thai and my partner is Duc, Thai Ngoc Duc Our topic is topic Today, we are going to introduce New World Saigon Hotel, and then, we going to the roleplay Introduction A beloved city landmark, New World Saigon Hotel has been the first choice for royalty and world leaders visiting the city since 1994 It provides guests with luxury room and excellent services There are points we are going to talk: general information, the room types, the facilities and the services of the hotel Discussion 2.1 General information New World Saigon Hotel is located in 76 Le Lai street, district Ho Chi Minh city, opposite the 23 September Pank and just step away from the famous Ben Thanh market The hotel is near many famous tourist attractions in Ho Chi Minh city It only take minutes by car to the Independence Palace It also near many famous tourist attractions likes: Nha Rong Harbor, VietNam History Museum, War Remnants Museum,… and many other tourist attractions 4 2.2 Hotel rooms The hotel has total 533 rooms There are types of room in the hotel: Guest room, Residence Club Premier room and Suite room 2.2.1 Guest Room The Guest room is from 5th floor to 9th floor, 29 square meters wide The guest room has a king-sized bed or twin beds, writing desk, it also has minibar for you to storage beer and water Marble bathroom with bathtub or shower, highquality toiletries, hairdryer, they also have free coffee and tea Rate of Guest room is 2.700.000VND/ night 2.2.2 Residence Club Premier The Residence Club Premier is from 10thfloor to 14 thfloor The room has a City Center view, king-sized bed or two twin beds and fully eqipped with amenities They also have marble bathroom with bathtub or shower and hairdryer Rate of Residence Club room is 3.500.000VND/ night 2.2.3 Suite The Suite is from 14 thfloor The Suite room have City Center and 23/9 Park view, king-sized bed, large writing desk, fully eqipped with amenities They also have Marble bathroom with bathtub and walk-in shower, hairdryer Free coffee, tea and the minibar to use Rate of Suite room is 7.000.000VND/ night 2.3 Facilities 2.3.1 Parkview Café Parkview Café restaurant offers wonderful food and excellent service, bringing diners an authentic Italian cuisine experience It is an ideal space for happy meals with friends or business partners The cafe opens from Friday to Sunday, serves lunch from 11:30am – 02:00pm, serves dinner from 06:00pm – 10:00pm 6 2.3.2 Black Vinegar Black Vinegar serves modern Cantonese cuisine with multiple settings for drinks and dining Guests may choose fresh seafood from the Crudo Bar, drink cocktails and sake, and have fun with friends in our comfortable and dining area or exclusive private rooms The restaurant opens daily, serves lunch from 11:30am – 03:00pm, serves dinner from 05:30pm – 10:30pm 2.4 Services 2.4.1 Swimming Pool They also have the largest outdoor pool Offering a relaxing environment for you to enjoy with your family and friends Enjoying snacks, and a wide selection of drinks served to you by the team at Splash Pool Bar The pool opens daily from 06:00 am to 10:00pm Located at the 2nd floor 2.4.2 Fitness Center The hotel’s fitness center is the perfect environment to inspire you to attain your health and fitness goals The fitness center opens 24 hours and is located on 2nd floor 2.4.3 Tennis Court Our tennis court is available both day and night If you need a tennis partner of tennis gear our team can arrange companion players or professional coaches, as well as all of the equipment you will need The tennis court opens daily from 06:30am – 07:00pm, located on the 2nd floor Conclusion That is all about New World Saigon Hotel Thank you for listening And now we are going to our roleplay 8 II Role play Outline 1.1 Vocabulary Air-conditioning: điều hòa At the top of: nằm phía Bar: quán ba Bedroom: phòng ngủ Car park: bãi đậu xe Cloakroom: phòng giữ mũ áo Cuisine: ẩm thực Disabled facilities: trợ cấp khuyết tật tiện nghi Exchange bureau: quầy đổi tiền tệ Floor: tầng Information: thông tin International: quốc tế Internet access: truy cập mạng Laundry: chỗ giặt quần áo Money: tiền tệ Reception: quầy lễ tân Tower: tháp Waiter: phục vụ 1.2 Structures Good morning I’d like to book a room please Do you have a twin room next Friday? Yes, we have double room available Do you have a contact number? Is there a swimming pool? CONVERSATION Topic: Taking Hotel Reservation Outline: Main flow of the roleplay Guest: Bùi Quốc Thái Staff: Thái Ngọc Đức - Greet guest + Good afternoon sir, welcome to New World Saigon Hotel, my name is Đức - Identify the guest’s needs + Guest: A room with a double bed on Friday - Checking reservation and said that kind of room is fully booked on Friday, suggest another days + Staff: Sorry sir but Friday is fully booked but we have room on Thursday and Saturday - Agree with Thursday + Guest: Thursday is good, i can arrange that - Desired room rate + 3.500.000VND/ night - Method of payment + By cash - The number of people in the group + Two peoples - Any special request + Wanted to know more about the hotel services - Ask for contact + Staff: We might have some cancelations Can we call you again closer to the date ? + Guest: Sure + Staff: Certainly, may I have your name and phone number ? + Guest: It’s Bui Quoc Thai and my number is 123456789 Thanks - Good bye guest + Staff: It’s my pleasure 10 ROLEPLAY Thái: Guest Đức: Staff Staff: Good morning, welcome to New World hotel, Duc speaking, how can I help you? Guest: I would like to book a room for person, please Staff: Certainly, may I have your name please Guest: Its Thai, T-H-A-I Staff: Alright sir, so which kind of room you want to stay in ? Guest: I would like to book a guest room on Sunday, November 30th Staff: One moment please, oh I’m so sorry we are fully booked on that day Can I change to Saturday, November 29th? Guest: OK I can arrange that, what is the hotel’s address ? Staff: The hotel is at 76 Le Lai street, district Ho Chi Minh City Guest: But how much for night staying? Staff: Its 120 dollars per night sir Guest: That’s a reasonable price What are the facilities of the hotel ? Staff: Yes sir, our hotel not only provides room rental services but also includes restaurant, café and spa Our restaurant specializes in Cantonese cuisine and the café is where you can enjoy Italian coffee Our spa and massage service include beauty treatments and massage so you can relax whenever you feel tired Guest: Wow that’s amazing I will check it out Staff: Could you give me your contact number ? Guest: It’s Staff: Thank you,sir We look forward to seeing you in New World Hotel ... private rooms The restaurant opens daily, serves lunch from 11 :30am – 03:00pm, serves dinner from 05:30pm – 10 :30pm 2.4 Services 2.4 .1 Swimming Pool They also have the largest outdoor pool Offering... business partners The cafe opens from Friday to Sunday, serves lunch from 11 :30am – 02:00pm, serves dinner from 06:00pm – 10 :00pm 6 2.3.2 Black Vinegar Black Vinegar serves modern Cantonese cuisine... Discussion 2 .1 General information New World Saigon Hotel is located in 76 Le Lai street, district Ho Chi Minh city, opposite the 23 September Pank and just step away from the famous Ben Thanh market