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Peoples Committee of Quang Ninh Province Ha Long University REPORT ON INTERNSHIP 1 Reporter Pham Thi Thuy Class English K5C Supervisor Ms Hoang Thi Thu Ha Quang Ninh, June 30th, 2022 Peoples Committ.I. INTRODUCTION In the context of the global economy, Vietnam is making the greatest effort to be able to compete with rich countries and become a big country in the world. Today, with the development of industrialization and modernization of the country, tourism has become one of the spearhead industries that bring great economic and cultural values to Vietnam.
People's Committee of Quang Ninh Province Ha Long University REPORT ON INTERNSHIP Reporter: Pham Thi Thuy Class: English K5C Supervisor: Ms.Hoang Thi Thu Ha Quang Ninh, June 30th, 2022 People's Committee of Quang Ninh Province Ha Long University REPORT ON INTERNSHIP Reporter: Pham Thi Thuy Class: English K5C Supervisors: Hoang Thi Thu Ha Quang Ninh, June 30th, 2022 SUPERVISOR'S RATING SCORE SIGNATURE Comment CONTENT I INTRODUCTION II REPORT ON ACTIVITIES DONE DURING TIME FRAME INTRODUCTION AND DESCRIPTION OF ORGANIZATION JOB DESCRIPTION III REFLECTION IV SUGGESTION ACKNOWLEDGEMENT Minh Chau commune Van Don district, Quang Ninh provice Thurday 30th, 2022 To Teachers in Ha Long university ! To Directer and all of Officer staff in “Minh Chau Beach Hotel Resort” in Quang Ninh ! First of all, I would like to express my deepest gratitude to teachers’ giudance, friend and family’s care in the part three years I am grateful to you for your help and tranfer of precious experience, which will prepare us for knowledge to get to the life Especialy, I would like to express my gratitude to Mr Hoang Thu Ha – my vulnerable teacher who teaches and support me a lot during my internship I want to take this opportunity to say thank to Mr Le Duy Cuong – my supervisor, the director of guide department of the company and all staff in “ Minh Chau Beach Resort” Thank you very much for your kind cooperation during my internship INTERNSHIP REPORT I INTRODUCTION In the context of the global economy, Vietnam is making the greatest effort to be able to compete with rich countries and become a big country in the world Today, with the development of industrialization and modernization of the country, tourism has become one of the spearhead industries that bring great economic and cultural values to Vietnam Vietnam's tourism is increasingly developing and plays a great role in the Vietnamese economy This has led to the establishment and improvement of many resorts in Vietnam Among the resorts, Minh Chau Beach Resort in Quang Ninh province has made many contributions to the development of Quang Ninh tourism and is becoming a reliable destination for domestic and foreign tourists As an English major at Ha Long University, I had the opportunity to study and work at Minh Chau Beach Resort during my internship This is a valuable opportunity for me to practice my English knowledge, communication skills and learn from experience and soft skills from the brothers and sisters in the company Personally, I think the resort is an ideal organization where foreign language students can gather information and gain valuable work experience II REPORT ON ACTIVITIES DONE DURING TIME FRAME INTRODUCTION AND DESCRIPTION OF ORGANIZATION Minh Chau Beach Resort was established in 2008 by Mr Hoang Dinh Anh, started operating in 2009 Minh Chau Beach Hotel Resort is located in Ninh Hai village, Minh Chau commune, Van Don district, Quang Ninh province Minh Chau Beach Resort is located 10 meters from the Melaleuca forest with more than 700 years old Tran Khanh Du Temple is 12 km away, while Cai Rong Port is 45 minutes away by speedboat Minh Chau Beach Hotel Resort has been developing and is known by a large number of domestic and international tourists Facilities and equipment are thoughtfully and modernly equipped Minh Chau Beach Resort is a resort specializing in organizing domestic tours In addition, the resort is trying to open many new and wonderful tours for tourists in the coming time as well as becoming an ideal and reliable destination for all tourists Minh Chau Resort is located right next to Minh Chau beach, overlooking the Tram forest with a history of more than 700 years Only 15km from Minh Chau commune to Quan Lan commune, you have had great experiences along the way with poetic and rustic natural scenery Minh Chau Beach Resort is designed in a classic Vietnamese style, but still ensures modernity and full amenities in each room The main color of the hotel is a combination of white and orange bricks with decorative motifs in the colors of the sea Coming to the resort, visitors will be immersed in the romantic sky and clouds, bringing the best vacation The company has nineteen employees In which, the guiding department is on duty at night, the marketing department has three members, the operating department has four employees and the accounting department has three members All of them are well trained as well as friendly and enthusiastic They always try their best to complete the assigned tasks and help me in my work Minh Chau Beach Resort consists of 53 rooms, equipped with full living facilities including flat-screen TV, cable TV, minibar, air conditioning, wardrobe, slippers, private bathroom with bathtub shower and toiletries included Diverse and standard room system suitable for most visitors Whether you are traveling with friends or family, this place will meet the rest needs of visitors Rooms at Minh Chau Beach Resort are focused on design and interior, besides this ideal hotel also offers guests attractive facilities for guests to have a great stay The palm leaf restaurant of Minh Chau Beach Resort can accommodate from 200 to 300 guests Here, Minh Chau Beach Resort serves buffet breakfast, lunch and dinner according to the set menu or order from the menu The buffet breakfast menu includes: Salad, bread, butter jam, fried eggs, porridge, sticky rice, french fries, seafood noodle/pho (beef or pork), corn, boiled potatoes, spring rolls (or sausages) ), fried rice (fried noodles), tea, coffee, fruit Owning a clear blue water, peaceful cool landscape is what the swimming pool area at Minh Chau Beach Resort brings to you Immersed in the clear blue water, enjoying the fresh space is the great thing that the hotel brings to help guests have an absolutely relaxing vacation Not only that, around the pool there is a bar serving a variety of soft drinks and cocktails for guests to enjoy In the evening under the shimmering lights of the hotel, you will feel the vibrant atmosphere of music combined with interesting utilities In addition, Minh Chau Beach resort also has a conference room system with a capacity of 150 to more than 200 guests to serve your MICE activities Here are some guest reviews about Minh Chau Beach Hotel Resort: “The resort landscape is spacious, quiet and has many amenities Friendly attentive staff Convenient location, close to the sea The resort has a pretty clean swimming pool, airy and neat rooms This is a quite suitable place to relax for family, friends, couples or even to experience alone.” Minh's assessment “A great place to relax Beautiful beach, delicious food, quiet resort Soon this will be my destination because I will visit soon Minh Chau Beach is a true resort Love this peaceful land here.” Your review Huyen about the holiday JOB DESCRIPTION My job is the receptionist in the company Receptionists are often the first business contacts a person will encounter at any corporate organization A receptionist must maintain a calm, polite and professional attitude at all times So I think the reception is a very interesting and fascinating job First, the front desk's duties may be to answer customers' questions about the company or its services and perform a variety of other tasks, such as receiving, directing, and forwarding phone messages Telephone and fax messages, receive tours and reservations for guests, assist in the planning and preparation of meetings Sometimes, the front desk may also perform bookkeeping or cashier duties The front desk staff can also serve coffee or tea to guests and keep the reception area tidy Also, with this job, I can interact with people better So, to satisfy difficult customers, I have to be patient and harmonious I have to sympathize and listen to every request of the customer This is a great opportunity for me to learn the knowledge, experience and skills required of a receptionist as well as get acquainted with the working environment, working culture and build a good relationship with peers Working time: Morning shift: from 7am - 3pm Afternoon shift: from 15h - 23h Night shift: from 11pm - 7pm Week 1: (from 30/05/2022 to 05/06/2022) Monda Tuesda Wednes Thursday Friday Satur y y day Greeti Learn Find out Observe, ng the and the learn Sunda day y Find Learn Compl out how ete staff of comply informat how to the to interns the ion of work of websi greet hip compa the the others tes guest report ny, rules compan reception sellin s and of and and y ists how week start regulati rooms to to ons of and respo receiv the room nd e the compan maps, calls job y room and rates, email with g servic s from es of guest the s hotel Week 2: (from 06/06/2022 to 12/06/2022) Monda Tuesda Wednesd Thurs y y ay Familia Carefull Observe, Check Visit the Print Compl rize y find commun calls room and ete with out the icate to and and get submi intern room advant create mails acquain t the map, ages, good list in ted with result report relations morni the staff s of price of strengt Friday day Satur Sunda day y ship hotel h of the with the ng in other report week service hotel to staff in shift depart to the s: convinc the hotel ments head tickets, e of tours, guests recep car to use tion rental,a your nd a lot service of other service s s Week 3: (from 13/06/2022 to 19/06/2022) Monday Tuesday Wednes Thursda Friday day y Satur Sunda day y Practice Learn Check Attend Welco Repor Compl answeri the guest the me t the ete ng procedu lists meetin custo result interns emails res for and g of the mers s of hip and guests’ print receptio and your report telepho registra docume n arrang work of ne of tion, nt when depart e for FO week guests paymen FO ment to rooms mana under t by manag achieve for ger the cash or er more guests guidanc credit require experie e of card s nces others receptio nist Week 4: (from 20/06/2022 to 26/06/2022) Monda Tuesday Wedne y Thursd Friday Saturd Sunda sday ay ay y Official Start to Guide Observ Welcom Compl Compl ly handle guests e and e, ete ete welco problem to learn answer intern intern me s and receive how to require ship ship guests emerge room guests’ ments report report and ncies and the compla of of check situatio directio ints guests week in, n while n to relatin and say check working their g to good out through room service bye the proced real ures situatio when for ns others s guests guests receptio at the nists are hotel III absent REFLECTION Internship is a great opportunity to absorb knowledge from Ha Long University and apply it to real work An internship, this is an opportunity to improve English skills, especially speaking and listening skills In addition, I have learned a lot from my internship For example, when I worked at Minh Chau Beach Hotel Resort, I learned the terms and how to start a conversation with a customer I also learned how to deal with difficult customers That I have to be patient and harmonious Furthermore, I am actively looking for ways to solve problems that arise at work Also, I recognized my weakness and improved on it Moreover, working as a receptionist helps me become more agile and careful After training at Minh Chau Beach Hotel Resort, I have completed the job well with the help of Mr Le Duy Cuong manager of Minh Chau Beach Hotel Resort and all hotel staff During my time working at Minh Chau Beach Hotel Resort, I found the courses that I studied at Ha Long University very useful For example, an intermediate pronunciation course that helps me distinguish between different English sounds, as well as other aspects of pronunciation, is also important for successful communication with foreign clients In addition, the speaking course and the listening course help me improve my English knowledge Nowadays, a lot of Chinese people come to Vietnam to work Fortunately, I also studied Chinese language in University It made me expand my communication with Chinese customers Besides, I think the Department of Foreign Languages needs to expand more foreign language courses such as French This will help foreign language students learn more different languages For this reason, students can improve their general communication skills and improve their employability Furthermore, students will gain insight into new cultures and ways of seeing the world In short, having spent weeks working at “Minh Chau Beach Hotel Resort”, I have gained a lot of valuable work experience and skills In my opinion, these valuable experiences will greatly help my work in the future Here are some of the experiences that I gained during this training First, the training gave me the opportunity to use my knowledge of English through communicating with foreign customers and translating travel documents I realized that my English improved a lot through practice I learned a lot of travel vocabulary, information and knowledge as well as knowing how to use translation methods Second, with the guidance of my supervisor, Mr Cuong and everyone in the company, I learned how to copy, receive and send faxes Although they look simple, they also cause us difficulties when facing real life In particular, I also learned a lot of important skills in dealing with customers and working with employees Moreover, although the training period was short, the internship at the company made me feel more confident and patient than before As a corporate receptionist, I also learned some good traits such as thoughtfulness, initiative, loyalty, maturity, respect for confidentiality and will, a positive and independent attitude In conclusion, after this internship, I feel I am more mature with communication experience and problem solving skills IV SUGGESTION Today English is the most common language spoken by people in the world So, if you want to understand the needs of your customers and serve them correctly, English will be the "key" that opens the door to communication with foreign visitors Even among restaurant employers, 5-star hotels now require employees to be fluent in English English English is the most used language in the hotel However, not all employees in the company speak English fluently Some non-English majors such as the Accounting department, the Security department, the Reception department, etc., the staff's pronunciation ability is still quite weak This is a big barrier when they work with foreign guests as well as solve problems related to English.think the time for my internship is too short Therefore,I think four weeks is too short for us to have enough work experience and skills in the work environment So I hope the internship period should be longer Besides, although the company has many tours, the company should open more attractive tours to meet the needs of customers CONCLUSION After about a month of internship at “Minh Chau Beach Hotel Resort”, I successfully completed the internship with the dedicated help and dedicated guidance of Ms Hoang Thi Thu Ha, Mr Le Duy Cuong and all staff member of Minh Chau Beach Hotel Resort Once again, thank you to Ms Hoang Thi Thu Ha and everyone in the company for allowing me to complete my training and this article Finally, I wish everyone good health and success Thanks you very much! ... CONTENT I INTRODUCTION II REPORT ON ACTIVITIES DONE DURING TIME FRAME INTRODUCTION AND DESCRIPTION OF ORGANIZATION JOB DESCRIPTION III REFLECTION IV SUGGESTION ACKNOWLEDGEMENT... organization where foreign language students can gather information and gain valuable work experience II REPORT ON ACTIVITIES DONE DURING TIME FRAME INTRODUCTION AND DESCRIPTION OF ORGANIZATION Minh... Thank you very much for your kind cooperation during my internship INTERNSHIP REPORT I INTRODUCTION In the context of the global economy, Vietnam is making the greatest effort to be able to compete