Public disclosure and transparency in the settlement complaints and denunciations at the administrative offices in ha giang province

UP PSAK UPPSALA UNIVERSITET, SWEDEN & UNIVERSITY OF ECONOMICS & BUSINESS,VNUH UNWERSITET MASTER THESIS OF MPPM PUBLIC DISCLOSURE AND TRANSPARENCY IN THE SETTLEMENT COMPLAINTS AND DENUNCIATIONS AT THE ADMINISTRATIVE OFFICES IN HA GIANG PROYINCE Authors Hoang Ginng Thanh Tmn Thi Thanh Huyen Supervisors.‘ Pro Svea - Erih Svlird Local Supervisor Dr Ve Kim Son MPPM — INTAKE 04A — Group 12 Hanoi, March — 2012 IN TROD UCTI ON The actual work of SCttling complaints and denunciations (CAD) we found significant impact of publicity and transparency to resolve CAD results Especially in Ha Giang province which is mountainous area and ethnic minority region, the lack of transparency is also a main important factOr leading to many difficulties in the settlement CAD With a desire to learn, analyst determine the nature and causes of the lack of transparency group 12 of MPPM 4A, selection research project "Public disclosure and transparency in the settlement Complaints and Denunciations in the ad m inistrative offices in Ha Giang province" as Our graduation thesis Layout of the thesis consists of five parts: I Over iew thesis topic II General Theory CAD and publicity, transparency in settlement activity CAD III Transparcncy in the activities of settling CAD in administrative office in Ha G ang province in the period 2005-2011 IV Some of recommendations, proposals to increase publicity and transparency in settlement Complaints and Denunciations V Conclusion To complete the research, with all the respect, we would likc to express deep gratitude to Dr Vo Kim Son and Pro.Sven-Erik Svard, the teachers who were take a‹Jvantage of instructional implem entaiion and completion of this thesis Also, we would like to thank the teachers, teachers, coordinator of the niverslty School of Economics - Victnam Hationai University and especially the teachers of Uppsala University - Sweden has enthusiastically teaching gave us v aluable knowledge during learning and during performance thesis Sincerely thanks! Hanoi, March of 2012 ABSTRACT - Title: ”Public disclosure and transparency in the settlement Complaints and Denunciations in the administrative offices in Ha Giang province" - Level: Final assignment for Master Program in Public Management - Authors: Group 12/4A: Biii Van Hung — Head of group Hoang Giang Thanh Tran Thi Thanh Huyén - Supervisor: - Uppsala: GS Sven - Ei ik Svard - Vietnamese: Dr.Ve Kim Son - National Academy of Administration - Date when the thesis iS presented: February, 2012 - Aim: The research clarified that the f ublicity and transparent" in settling CAD, in which the focus is how to perform two-waJ communication between a CAD person with a slde to be in CAD If clarification is on both theory and practice can contribute to CAD solving activities with desired results - Method: Deductive method; Collect secondary data combined surveys, interviews, direct support techniques: SWCI4 , PROBLEM TREE, MIND MAP, force field analysis - Result & Conclusions(l) Systematic of a theoretical basis fOr CAD and transparency in settling CAD; (2) Anal J ze and evaluate the status of CAD settlement; public transparency in CAT settlement at the adm inistrativc offices in Ha Giang province (3) Some of recommendations, proposals to increase the publicity and transparency in CAD settlement - Suggestions for future research: Changing, improve CAD policies drastically, the authors had the idea of eshtablishing a model, "independence administrative monitoring and judgment agency" in the judicial system, replace the resOlution of administrative complaints OF administrative agencies recently TO eshtablish this model, need for furtlicr studics and research on it’s impact to the organizational structure and personnel - Contribution of the thesis: Public diSClOsure and transparency in solving CAD problems is not mentioned much in the current law of VietNam on CAD settlement as well as some of countries Therefore, review the System Of publicity, transparency in CAD settlement will a better basis for changing process, the way to implement the CAD resolution Through pratical analysis and comparison with the approach of publiclty and transparency can help citizens as well as state agencies quickly resolved CAD on the basis of "reasonable", reducing of the complaint uplevel and move into the administrative court appeal - Key words: Public, disclosure, transparency, settlement, complaints and denunciations TABLE OF CONTENT INTRODU l l Reasons of topic choosen 1.2.Purpose and research questions 1.2.1.Purpose and research tasks 1.2.2.Research questions 1.3.The scientific and practice meaning of researc l Research Meth 1.5 Objects and scope of the researc II.GENERAL THEORY ABOUT CAD SETTLEMENT AND PUBLIC, TRANSPARENCY IN HANDLING CAD Thé ROt ion Of CAD and settlement CAD: 2.1.1 The concept of complaints and denunciations: 2.1.2 Solve 2.2 Publicity and transparency in handling 2.2.1 General notion of transparency in the operation of state administrative manager 2.2.2 Publicity and transparency in activity of settlement III PUBLICITY, TRANSPARENCY IN ADMINISTRATIVE AGENCIES CAD SETTLEMENT IN HAGIANG PROVINCE - PHASE 200 12 3.1 Overview CAD solve in the administrative offices in Ha Giang province (From 2005 to 2011) 3.1.1 An overview of the economic and social of Ha Giang province 12 1.2 Situation in CAD - Ha Giang province from 2005 to 2011 1.3 Publicity and transparency in CAD handling at the administrative offices in Ha Giang province phase 2005 — 2011 IV.SOME PROPOSALS TO INCREASE PUBLIC, TRANSPARENCY IN COMPLAINT AND DENUNCIATION SETTLEMENT OF HAGIANG PROVINCE 4.1 Group solutions to comply with the laws of the state of transparency in dealing 4.2 Solution group for the purpose of changing, improving policies on CAD 28 V CONCLUSION APPENDIX APPENDIX 1.2 Purpose and rcscarch questions l l Purpose and research tasks - Purpose: Clarify theory and practice o1 ”public and transparent" in order tO solve CAD applied to solve practical CAD activities in Ha Giang province in particular and can refer to the whole country - Tasks: CAD rescarch overview; problem of public and transparency dealing with CAD; the situation openly and transparentlv in Ha Giang province in addressing CAD; some of proposals to expand public and transparency in dealing CAD 1.2.2 Research questions One of the things which care by the practices and the researchers is how to perform two-way communication between a CAD person (citizens and citizens' organizations) with a side of people who was CAD (state agencies and individuals representing the State) in the settlement process CAD The problem we focus to research clarify that "public and transparency" in dealing If this clarification in both theory and practice can contribute to solving activities CAD achieve desired results 1.3 The scientific and practice meaning of research - This is an issue not mentioned much in the current law on settlement CAT of Vietnam as well as some countries Thereforc, review the systcm of public issues, transparency in handling CAD will a better basis for the change process, how to implement the resolution CAD; - Through analysis and comparison with the practical approach of transparency can help to citizens as well fts state agencies CAD quickly resolved on the basis of "comprehend affection, to reason"; limit the appeal complaints over the claim and transfer the administrative courts 1.4 Research Methods - Methods of studying the existing documents related to settlement activities in Vietnam CAD The documents, data obtained from the Government Inspectorate, Ha Giang committee, Ha Giang inspectors; Inspection Report Ha Giang; the information from the website of the agencies involved Several documents related to the basic theory of solving CAD and thinking about d iSClOsure and transparency I OVER VIEW 1.1 Reasons of topic chosen Complaints and Denunciations is a basic right of citizens as stipulated in the Constitution of Vietnam' This is a legal tool to protect citizens and their interests being infringed upon, is an expression of democratic socialism At the same time as an information channel CAD objectively reflect the enforcement power of the state apparatus, reflecting the implementation of civil service officials and civil servants So not only solve CAD is the work of State management but alsO the relatiOnship between the Party, State and people Through solving CAD, Party and State to check the correctness and the appropriateness OF guidelines, policies and laws issued by themselves, so a practical basis for improving the Party's leadership and improve the effectiveness and efficiency of State management At the same time by addressing CAD citizens more understand strictncss of state laws and respect the laws of the State agency Generally, solve CAD in Vietnam and in Ha Giang province in particular has achieved certain progress Especially with the 2005 amendments to the CAD Law, CAD solving activities had wore positive changes ‘However, some theoretical problems and practical i esolution CD still unclear Special publicity and transparency in handling CAD poses challenges in both theory and practice to bc addressed Ha Giang is a province in the region of ethnic minority areas have low educational level and affects many of the habits of living, working backward, legal knowledge is limited State management apparatus also many problems and inadequacies The State management activities as well as perceived right or wrong on these activities is also very limited A number of citizens CAD problem for the State management activities may also be done on the principle of "open and transparent" to both the State and citizens (CAD) understanding, rather than on the right and wrong decision of a State administrative management Therefore, our group selected problem ”Publicity and transparency in the settlement Complaints and Denunciations at the administrative offices in Ha Giang province” like our thesis topic ' Article 29 of the 1959 Constitution , Article 73 of tlic Coiistitution of 1980, Article 74 of the 1992 Constitution - Direct interview method is relaicd to the CAD: citizens and public officials shall carry CAD 16 CiVll servants interviewed directly the people-settlement inspcction CAD in Ha Giang province citizcn reception room of the Office of Ha Giang province Interviewed 30 people from the Hung An commune, Vinh Tuy, Vietnamese town of Vinh Bac Quang Dlstrict, 20 residents of Ward Minh Khai, Ha Giang City 1.5 Objects and scope of the research - Objects of research: The process of settling CAD which focuses on one of the principal as ”public and transparency" in the resolution process CAD - Scope of the Study: Rcsearch practical in Ha Giang province and some State administrative agencies at provincial of period from 2005 to 2011 II GENERAL THEORY ABOUT CAD SETTLEMENT AND PUBLIC, TRANSPARENCY IN HANDLING CAD CAD is a problem in the enforcement activities of state authority of the state agencies in general and state administrative agencies in particular (law enforcement) Solving CAD is the responsibility of State agencies and also requires a communication process on the basis of equality, law of the state between two side, CAD side and the processing CAD side This is also the concern of many countries including Vietnam 2.1 The notion of CAD and settlement CAD: 1.l The notiont of complaints and denunciations: 1 The concept of complaints.’ - Complaints in general is that individuals, agencies or organizations requesting i:idix idual, organization or agency that conslder a repair ) ob that they deem in appropriate or will cause damage to their legitimate rights and compensation for damage caused by improper work People complaint because of justice, or they may not properly understand sortie thing then colnplaint, sO the competent agencies shall have to consider the white wash for the people, protect their legitimate interests and explain to the people understood the matter - If given the legal aspects, the complaint refers to citizens, agencies, organizations or officials, civil servants under the Law on Complaints procedure phan quyét hanh chinh duoc bfi nhicm bci i nguc i c6 tham quyén (cap cao nhat Thti tu‹ing Chinh phii bfi nhiem, mién nhiem va cach chuc), tranh su phu thuoc vao cac cc quan hanh chinh o dia phuong Thii tuc giai quyét khiéu nai dupe xay dung tuong tu thu tuc tu phap nham bao dam tinh cfing bang, cong khai, minh bach viec giai quyét nhung ciing phai dép ting yen cau doe gian, gp n nhe, de thuc hien, khong gay phién cho ngucii khiéu nai Trong moi quan he vc›i Tfia an hanh chinh can xac d)nh: T6a hanh chinh chi thu ly giéi quyét khiéu nai doi vcii quyét dinh ciia Co quan giam sat va phan quyét hanh chinh; Toa hanh chinh chi kiém tra viec tuan thu trinh tu, th ii tuc, viec ap dpng phap lua)t cua Cn quan giém sat va phan quyét hanh chinh, khfing xét xu ve nfi i dung vu viec Do linh vuc hanh chinh la da nganh, da linh vuc rat da dang va phtic tap, nen cc cau tfi chic cua Co quan giam sat va phan xét hanh chinh can lap nh iing Bo phan giam sat va phan quyét chuyén tréch de giai quyét cac khiéu nai linh vnc kh c nhu: Dat dat, mo“ii truuéénnngg,, cc›nng vu So Quy tr khlCu , , inh giai quyet f?Of hanh chinh inca Thpc hien cacdon thukhiéu tuc can de to ch if hkiém c pp GQKN Mcri tham To chuc dfiyi kién, thoai, tranh luand Tiép nhan naithiét cua cong dan, TOng cacnhu: thong tincactarthanh 1i(u,phan chung cit,dir, quan diém, quyét chfing cv, tu cach duong su, va quyét dinh thu ly Bu irc Bnéic Bvctc Ngufii khiéu nai (Co quan, to chuc, ca nhan) c6 can cu cho rang quyén va l pi ich ciia minh bi xam hai b‹ i quyét dinh hanh chinh, hanh vi hanh chinh (diéu kien ngv©i khiéu ??af khc›nQ khéi kién theo dvong ta’ phan hanh chinh ciia Toa an) thi giii don den Co quan giam sét va phan xét hanh chinh ciing cap de dupc xem xét, giai quyét theo tham quyén Co quan giam sat va phan xét hanh chinh kiém tra cac giay ter, Hi li(u tién quan, tu each chti the de quyét dinh khong thq ly hoa)c thu ly khiéu nai de gi:ii quyét Buo c Co quan giam sat va phan , cjuJ ct hanh chinh lam cac thu tuc can thiet de to chic cuoc hpp gi:ii quyét khiéu nai Met bén khiéu nai, bén bi khiéu nai va ngufii c6 quyén l pi nghia vu lien quan tham gia Mot diém khac ciia quan “ hh i in n hh né y diém xay dung m6 hinh tai phén hanh la chinh chiic tfi giai quyét khiéu nai phai cé dat dien Hoi dong nhan dan ciing cap tham gia de giam sat qu:i trinh giai quyét va thuc thi cac quyét dinh giai quyét khiéu nai thoai va su dupc mang tinh bén viing t u dOi v fii cap huyen tham gia cua va triet de, tranh tinh r tim nhiing va cap tinh (la Hoi lua( t su (véi trang cong dan khiéu nai, a diém dong nhan dan cung tu cach la dai khiéu kien kéo dai khfing n cé the hoa cap) cap Trung uong dien cho bén cé diém diing h giai (la dai dien cac ban khiéu nai) ciia Quoc hoi) NgOai ra, néu thay can thiét, Co quan giam s:it va phan quyét hanh chinh c6 the yéu cau hoa( c 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uong théi h 15 ké tu nha)n dupc thong bao na Hi cac cc quan h chinh Phap lua(t mot so nucc cung déu cé quy duih tuong ½ nhu v a)y, ngucii ta cho rang cé hat ly cho viec giai quyét khiéu nai theo cap 12 hanh chinh cé y nghia cii diéu kién c6 tba an hanh chinh chuyén xét xu tranh chap h chinh Mot la, h chinh qu:in ly von phuc tap i a da d g, nén doi cc quan h chinh da khfing c6 dupc cén cu chac chan dé cjuyét dinh, viec tao diéu ki‹:n cho hp xem xét lai hénh vi cua minh I:i diéu kien ct thiét c6 khiéu kien, néu can thiét cé the thay doi hoa)c huy bfi quyet d;nh cua muili hOac cua cap dum Hai la, coug d nguéi chiu tac dong cua quyét dmh h:inh chinh cé the khfing cé dii thong tin de thay duoc ly xac ding cua quyét dinh h chinh, nén cé nhiing truéng hpp, quyét dmh hénh chinh la diing dan nhung hp van khiéu nai Néu dupc giai thich ca)n ké va dii thong tin, nh a(n thay doi hoi cfia minh la vfi ly, cé the hp se tit don kien Giai quyét khiéu nai theo cap hénh chinh cé mot diém lpi ro rig dci tin thfii gian hon rat nhiéu so v6i viec theo duoi kien g truoc Toa én h chinh (tat nhién la truéng hpp dfii bén tim giai phap on thoa) Tu nghién cuu ly lua)n va thuc tién cho thay "c khai, minh bach giai quyét KNTC vila la mot doi hoi mang tinh tu thin nhém phan anh biin chat dan chu ctia Nha nufic, viia la mot yéu cau khach quan tit viec thuc hien quyén giam sat ciia ngucii dan Cé hai van de anti hucing den cfing khai minh bach qua trinh giéi quyét KNTC: mot la trinh dan tri thap, nang luc can bo han ché va hai la dO Cn ché giai quyét KNTC I‹ép kin thai van ‹Ie néy anh h uén g lac dcing den nhau, dong thci ciing la nguyén nhan dan den nhiéu bat cap khac qua trinh giai quyét KNTC De giai quyét hat van de can cé niot loat cac giai phap dong bo va khfi ng th é mot s6m mc›t chiéu giai quyét dupc Mot van dé nua la cach thuc thuc hien giao tiép hai chiéu gifia mot bén la nguoi KNTC vfii mot bén la nguc›i bi KNTC doi thoai chua duoc chu trpng Theo quan diém cua nhieu nguci i, day chua phai la van dé ten, nhién qua tim hiéu, phan tich cho thay rang day la van de hét suc quan trpng va cé thé giai quyét dupe MOt giai phap trucic mat la tang cuéng doi thoai gift quyét KNTC dé cé the long ghép viec doi thoai ciing vcii tuyen truyen nang cao su hiéu biét ciia cong dan ve phap lua(t KNTC Diém quan trpng dupc nhan manh giai phép la khuyén khich moi lua(t su tham gia tranh tung qua trinh doi thoai giai cJ uyét KNTC V6i each tiép ca)n ct the giup cho cfing din ciing nhu cc quan Nha nufic nhanh ché›ng giai quyét KNTC trén cc sci “thau tinh, dat ly”; h ché duoc khiéu nai vupt cap va chuyén th ki(n Toa h khiéu chinh Trong de Hi chiing tfi i chi tap trung nghién cuu tai tinh Ha Giang la mc›t so cac tinh m ién nui cé da)c thii dan tri thap nhat ca nuéc, o day sp anh huéng cua cfing khai minh bach dén giai quyet KNTC duoc boc lo rG net, de nha)n thay nhat Tuy nhién chung tfii ciing nhan thay r"ang din t ri thap, n?ang luc ct bo yéu la da) c trung ci Viet Nam va x iec thieu cong khai minh bilCli, iign él1 nhan thiéu coug khai minh bach giiii quyét KNTC cé ci mpi ‹l|a phuong Do dfi v cii giéi phap truce mat dna é trén chung tfii khuyén nghi ap dung trién khai trén ph y m vi toan quoc, da)c biet la cac khu vuc mién nui, viing san, viing xa, cfc khu vnc cfin kho klian Tii két qua cac van de nghien cuu chting tfi i cling da dna them mot giai phap nham mci rong cong khai, minh bach giai quyét KNTC bé ng vi(c thay dfii mo hinh giai quyét khiéu nai nicii "mo hinh cc quan gram sat va phan quyét hanh chinh doc lap" Giai phap thay dfii, hoan thien chinh sach ve KNJ C mot each manh me Day la mot giai phap thay doi cc ché, can thuc hien dong thoi voi viec cai cach bo may hanh chinh nha nucic ma mot so quoc gia trén the gicii da thuc hicn Cl day, chung tfii mcii chi dna mot khung mo hinh voi cac phan ticli tac dong lién quan, giai ph«p can d-aoc nghién c u sau them, dac biet la cac tac dong den to chic bo may, nhan sir, theo chung tfi i, de khac phuc nguyén nhan thié u coug khai minh bach vé l fiu dai, can trién khai Mac dit vay, day la van dé chua dupc de cap den nhiéu phép luat hien hanh ve giai quyét KNTC ctia Viet Nam V‹ii kha nang hiéu biét cOn han ché va thc›i gian nghién c u khfin g nhiéu van dé ma chung toi dna chac chan cfin cé diém chua sat thuc, cach phan tich, suy lu n cé cho cfin chua hpp ly Chung tfii rat mong duoc céc chuyén gia linh :ao va , vpc nay, cac thay chi dan dé hoan thien cac ban ciing hpc gép y them de tai Trong thc›i gian tc›i rat can cé cac de tai nghién clit, tong két, he thong cac van de ve coug khai, minh bach giai quyét KNTC thuc hien pham vi nghién ctiu rong hon va thuc hicn thuong xuyén hang nam, tain cc st tot hon cho viec thay dfii quy trinh, cach thuc th pc thi viec giai quyét KNTC gép phan dam bao quyén khiéu nai, tfi cao cua cfing dan va ting curing trach nhiem giai quyét khiéu nai, to cao cua céc cc quan nha nuéc dung theo chu truoug, du6ng loi ctia Dang va Nha nuéc Dat nucic ta d5, dang It ong their ky dfi i mcii, day manh cfing nghi(p hoa, hien dai h6a véi dinh hu g xa hoi cfing bang, dan chu, van minh Yéu can cong khai minh bach ciia cfing tac giai ‹juyét KI4TC la yéu to quan trpng nhfit dam bao hieu lpc, hieu qua giai quyét KNTC, tain cho nhan dan tin tu‹›ng vao ducing Hi chinh séch ciia Dang luat phap TAI LIEU THAM KHAO l Bao cao cong tac giai quyét KNTC nam 2010 va 2011 ctia UBND Ha Giang Bao cao tong két vicc thi hanh Lua(t KNTC linh vuc hanh chinh tii 2005- i 2(009 ctia UBND tinh Ha Giang Bao cao So két thuc hien Chuong trinh so 46-CTr/TU 28/8/2008 i ciua Ban Thu‹ ng vu Tinh my ve viec thuc hien Két luan ciia Bo Chinh tri ve tinh hinh, két ‹ qiua giai quyét khiéu nai, to cao ciia Tinh try Ha Giang, 2011 Ths Dinh Van Minh - Phfi Vien truéng Vien Khoa hoc Thanh tra, Tai phan J hcanh chinh © thoa Ey Ths ran Van I Vipn Khoa hpc Thanh tra, finn dc dci thoai tron giai g Ong, q qiuyé t céc vu vi‹ec khiéu f26ff hanh chinh Ths Van Tién Mai, Phé vu trucng vu phap ché fTCP, Cong khai minli bach I trrong l1O@t dong tra, giai quyét KNTC 129 Thanh tra Chinh pliu- UNDP, Tang cvong cong khai, minh bach theo quy dinh eta Lu I Thanh tra nain 2010, g ép phé n dam bDO thvc hien UNCAC, Nha xuat ban quan dfi i, 2011 Tru rig Dai hpc Luat Ha Noi, Giao trinh tra va giai quyc:t khiéu nai, to ‹ cfio, Nha xuat ban cong an nhan dan, 2007 Vien Lhoa hpc tra, Vi t Nam i ci céng vtc LHQ ve chong tham nhiing, I Nha xuat ban Tu phap, 2004 Cac trang web - Sinh vién hanh chinh: htt p: //www.1ianlichinh.com - Thanh tra chinh phfi: htt p: //www thanhtra.Nov - Thanh tia viet nam: htt p: //vww thanhtra.com Lu I KNTC nam 1998, Luat sha dfii bo sung Luat KNTC nam 20114, 2005 Lua)t Phong ch"c›ng tham nhung Ngh| dinh sc› 136/2006/ND-CP l 4/1 l /2006 ciia Chinh phu quy dinh chi tiét va huén g dan tlii hanh mot sc› d’iéu ciia Luat KNTC va cac luat sua doi, bo sung mot so diéu ctia Lua(t KNTC Thong tu 05/201 I/TT-TTCP I 0/01/201 l quj dinh ve Phong chong tham nhiing nganh tra ThOH§ tH Sc› 01/2009/TT-TTCP 15/12/2009 ciia Thanh tra Chinh phu guy dinh quy ti inh giai quyét to CaO PHIEU KHAO SAT DANH GIA NHAN THUC VE KHIEU NAI, TO CAO (Diing cho cong ch iic t ruc tiép tain cfing tac tiép dan, giai quyét khiéu nai, to cao) Dé phuc vu cho viec khao sa/ din f fi TI h n thvc v khiộu npi to cộo, mong Ong(Ba) hộy trôi lộãphiộu diéu tra dvéi d‹:iy Moi théng tin cé nhdn cua Ong(Bé) tién quan dén phiéu diéu tra s e du‹ c giii: kin On g (ba) hi(n dang cling tiic tai cfip nao ciia d(a phuong? Cap tinh Cap Huyen Cap xa Oa g (b:i) daag gi fr ch frc vq gi é' cn quan ? Lanh dao cc quan Trv‹ ng, phfi phong Nhan vién 3., Th eo Ong (ba) 1( cling dan tai d[a ban biet ve trinh tp, th ii tuc giai quyet khieu nai, to i c:tio n h n the nao? I OI Hau hét biét Mot so biét Has hét khong biét •4 Th eo Ong (ba) nguyén nhan nao sau day la quan trpng nhat dan den hi(u likc, hi(u qua icrfia h oat d(ng giai quyet khieu nai, to c:to tai d(a ph nnng cGn han che I O Thieu cén bo Thieu cfing khai, minh bach GQKNTC I fl Co sc› vat chat tain viec lac hau Trinh dan tri thap 5i Ong (ba) d:in h gi:i chung sit hai fling ciia cling dfin ve tinh cfing khai minh bach I hioat &o( ng giai quyét khieu nai, t6 c:ie? Rat hat long H éi long Khong h éi long f Ong (ba) diinh gi:i vé hi(u lu'c, hi(u qu:i ciia hoat dong gi:ii quyet khieu nai, to ciio ciia p hwon gº Tot Trung blnh Thap " I d(a ban Ong (ba) phu tr:ich cé th iyc hi(n cfc bi(n phép nang cao nhan th frc Ph:ip I lmat ve khieu nai, to c io cho ngn6i dan bang c:ic hinh th iic sau? Khfing Cé I Ft uyén truyen trén cac phuong tién thong tin ilai chung (Dai, Tivi) PPbhat t ci rot giéi thieu not dung chinh CGtui v an ban den tung thon, ban CMU l é›p bién, dao tao ngan han clio can bo cép drift CC‹ong be tren cac trang webside dfin I Eng (ba) diinh gi:i ve sir cling khai minh bach gi:i i quyet khieu nai, to c:to tar d)a phuwrong hiéu nh n thc nao? XIN CHAN THANH CAM ON QUY ONG (BA) I TI héTI@ /fff khaO Sét Chi sit dung cho nine dich nghién erm , khong sit dung cho muc dich khéc vé hohn toan duc c ban mat PHIEU KHAO SAT KIEN THUC CONG DAN VE KHIEU NAI, TO CAO (Dung cho cong dan) Dé phuc v¿ cho vié c khao s ‹it kién thuc cong dcin ve khiéu nqi to cdo, mong Ong (Bd) hay tr‹i Hi phiéu df eu tra du’©i day Mot thong lin ct nhdn cua Ong (Ba) tién quan dén phiéu diéu tra sé dune giii kin Ong (ba) da bao gicr cé v ué’ng mae, anh hwii’ng den quyén lpi ph:i i khieu nai, to c:to (KNTC)ch na? Nhiéu lan Mot fan Chua bao gic Ong (ba) th yc hi(n KNTC du’é’i hinh th trc n:t o? I Thyc hien bang cach gii i den Tru’c tiép den tru sc cc quan cGng quyén Ong (ba) cé biét vé trinh tp, thu tuc gi:ii quyct KNTC i biét ro (hiéu) biét I khong biét Trong quit trinh gi:ii quyet khiéu nai, tii ciio Gng (6:i) cé dm‹yc tham gia hgp ban, dot thoai véi c:ie ccr quan to chiic c:i nhan tién quan ? Dvpc Khong duoc Duoc nhung bi han ché S Trong qu:i trinh giai quyct khiéu nai, to ciio Ong ( ba) cé dw‹rc nhan cac van b:in giai quyet ciia ccr quan co tham quyén ? Dupc Khung dupc Dn‹ c nhung khong déy du Theo Ong (b'a) ket qua giai ‹juyét KNTC cua cac c‹r q uan, to chfrc cé tain King ba: Hai long chua tl oa m5n Khong hai long Ong (ba) cé ‹lu ‹rc tiep can cac kién t li frc phap luat vc khieu nai, tii ciio bang c:ic hinh thwc sau ? Xem trén Website Nghe, xem trén cac ph non p• tién thong tin dat chung (Dai, Tivi) Xcm TO rat tuyen truyé n Doc van ban chinh quyén cung cap Dvpc can bo hucing dan tru'c tiép Bang cach kh iic ... State administrative management Therefore, our group selected problem ”Publicity and transparency in the settlement Complaints and Denunciations at the administrative offices in Ha Giang province? ??... 1.3 Publicity and transparency in CAD handling at the administrative offices in Ha Giang province phase 2005 — 2011 IV.SOME PROPOSALS TO INCREASE PUBLIC, TRANSPARENCY IN COMPLAINT AND DENUNCIATION... Title: ? ?Public disclosure and transparency in the settlement Complaints and Denunciations in the administrative offices in Ha Giang province" - Level: Final assignment for Master Program in Public