1 NATIONAL ECONOMIC UNIVERSITY OPERATION MANAGEMENT IDIVIDUAL PAPER Name : Phan Van Nhat Student ID: 11202952 Class : EBBA 12.1 Ha Noi – 2022 What I’ve learnt during this class and the team project (By Phan Van Nhat aka Boris the giant) (one of our trips, asking the CEO questions) When I first heard about this subject, my first immediate reaction was really positive , as I heard from my upperclassmen that it’s really fun but also really important because it help effectively manage, control and supervise good, services and people When I heard that prof, Soren is going to be our teacher, i literally shed tears of joy because he’s no doubt one of the coolest persons I’ve ever meet My expectations for this course were high, I was really committed to it because as I mentioned, Operation Management is important And I was not disappointed, I’ve learnt more that I think I actually would, and I had a ton of fun with all the activities although sometimes stressful and demotivating, actually really useful, proven by the company’s manager reaction But as good as the subject is, there are still some downsides to this class that sometimes made me feel discouraged and also really disconnected from the course, they were the loose ends that I’ve managed to tie up, but unfortunately that took longer that I thought Looking back at what my friend and I have gone through, I’ve realized that there are a lot of crucial things that needs to be done in order to execute an operation and it’s a lot more complicated than I thought, but I’ve managed to understand almost every thing that prof Soren tried to impart, although the first time we’ve tried making SOP and the executive dashboard was hard and there were just too many factors that we looked for But after a while and many examples from the class (thanks to mr Duc) The visit to the company we’ve chosen for is a big success It was our first time visiting a manufacturing facilities by ourselves We prepared every necessary question that we could find and after a three-hour trip We’ve collected more than enough data to our project We thoroughly analyzed an leather-related products companies and creating their FIRST SOP EVER We’ve also used Decision-making matrix and decided what’s needed to be changed, and that’s when we choose to analyze the material- processing We came out with a solution that helps them save a lot of money by processing left-over leather, and we came out with a new and more utilized SOP We measured their KPI and made an executive dashboard, is a visual representation that displays KPI that we see as most important to overall company’s objectives We made an ROI and at the end of the day, with our idea, we’ve managed to saved them up to 7000+k dollars per month, that’s an insane amount of money, with our knowledge and the thing we’ve learned throughout the course We came back days after presented the idea to the company’s CEO and the response we got is positive, the owner was very cool and chill He was cooperative the whole time and listened and noted our idea I see this as an absolute win, as we’ve got recognition for our work and it felt amazing! all of the hard work hadn’t gone to waste at all He (the owner) looked really happy and gave us a leathered keychain (and recognition) as a reward and all of that thanks to the teams effort (my team) But after all, there were still some struggling that I’ve faced during this course, everything was great, but one thing has been bothering me for a while and it’s KPI I heard you explain it a thousand times but without more examples we couldn’t make it clear, even some of my friends that are really smart from 12.2 didn’t understand it too, that left me with questions: is it because of your teaching or it’s just because we’re too stupid But given that you’ve been teaching this for years a just figured that we’re stupid But then you addressed the issue and it turned out that you thought we’d understand it faster than the others because you had high hopes for us, and it’s true that my classmates are super smart and managed to understand it at ease, but I personally struggled and sometimes felt hopeless But like a said, we managed to figure it out after a while, but it was a little too late I’m personally sorry for not living up for your expectation you put for me 6 But after all, this is still a really good course, just like your last course, the things we’ve learned will really help us out in our careers, now I can confidently say that if given enough time, I can execute an operation properly and carry it out, I can now create an SOP and utilized it, making things a lot easier for the company I can analyze KPI, to provide objective evidence of progress towards achieving a desired result creating executive dashboards and making executive summaries and this essay is also a part of my learning, it’s called reflective essay Again, this is a really useful course and on the bright side, I really enjoyed it, especially with the amount of activities we had references: Hướng dẫn Reflection Writing chuẩn - MAAS Assignment Writing Service Reflective writing Structure (westernsydney.edu.au) ... expectations for this course were high, I was really committed to it because as I mentioned, Operation Management is important And I was not disappointed, I’ve learnt more that I think I actually... I’ve realized that there are a lot of crucial things that needs to be done in order to execute an operation and it’s a lot more complicated than I thought, but I’ve managed to understand almost... help us out in our careers, now I can confidently say that if given enough time, I can execute an operation properly and carry it out, I can now create an SOP and utilized it, making things a lot