Quyển sách tiếng anh trình bày về các phương pháp,kỹ năng và nghệ thuật trong phỏng vấn xin việc.Quyển sách rất thích hợp cho sinh viên mới ra trường cũng như những người muốn có công việc tốt hơn.
[...]... What Are CompetencyBased Interviews? Competency-based interviews, also known as behavioral-style interviews, offer you an opportunity to demonstrate the skills, proficiencies, and abilities you have developed in the course of your career By answering interview questions that focus on your actions in particular workplace situations, you allow interviewers to compare your experience to the requirements of... This works to your advantage since the likelihood increases that their hiring decisions will be based on your know-how rather than on the interviewer’s personal impressions Competency-Based vs Traditional Interview Questions Traditional interview questions are broad, allowing the candidate to select an example of a work situation that fits the question asked These traditional types of interview questions. .. (WBS) Customer Service account analysis and retention account management claims processing client relations collection of delinquent accounts complaint resolution customer compliant handling customer contact customer liaison customer needs assessment customer retention customer satisfaction customer service delivery data collection and survey data entry deliverance of world-class service e-mail customer... other hand, competency-based interview questions are specific They require you to provide examples in response to questions that are essential for the company and the position for which you are interviewing An example of a competency-based interview question is: “Describe a time you kept your cool when in a stressful situation.” In this case, there is no flexibility for you The interviewer has laid out... you took your time in making a final decision.” Beginning a question with a scenario or an affirmation is a conversation tool that interviewers use to ease your anxiety and get you to open up And that “opening up” allows you to present yourself as an asset to the company American Management Association www.amanet.org W HAT A RE C OMPETENCY-B ASED I NTERVIEWS ? 5 Proficiencies That Competency-Based Questions. .. worked with someone who had a delicate ego (p 160) Customer Service Interview Questions 174 Describe the steps you take to ensure a high level of customer satisfaction (p 163) 175 Describe a time when existing policies did not solve a customer’s problem and the customer took his or her business elsewhere (p 163) 176 As much as we may try to keep customers satisfied, there are times when we drop the ball... intentionally left blank 201 CompetencyBased Interview Questions at a Glance Today’s employers are likely to ask a variety of competency-based questions of candidates for their job openings These questions generally cover five different aspects of competency: individual responsibility, managerial and leadership skills, personal motivation, analytical skills, and people skills Below are typical questions, grouped... wants to know Because of this specificity, competency-based questions are more difficult to answer and they require more thoughtful responses Competency-style interview questions begin with phrases such as the following: “Tell me about a time when you ,” “Give an example of a situation when ,” “Describe an occasion ,” “Describe a time ,” “Recall a time ” They may also involve a follow-up question,... workplace What was your response to the situation?” Interviewers choose this line of questioning to ensure that they receive a well-rounded response from you In addition, interviewers may set up a competency-based question with an introductory statement For example: “There are times when a firm decision must be made quickly, and there are other times when it is prudent to consider all angles before making... choose to provide a short response, such as “I describe myself as hardworking.” Or you can go into detail by saying, “Since my employment with ABC Company, I have never missed a day of work I take pride in providing customers with a top-notch experience.” You also could choose to mention your skills in problem resolution, negotiations, or account management As you can see, with traditional interview questions, . Francisco Shanghai • Tokyo • Toronto • Washington, D.C. 201 Knockout Answers to Tough Interview Questions The Ultimate Guide to Handling the New Competency-Based Interview. Cataloging-in-Publication Data Matias, Linda. 201 knockout answers to tough interview questions : the ultimate guide to handling the new competency-based interview