Hotel or tour company report

Luận Văn:Hotel or tour company report

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Assignment 3B Hotel or tour company report- Thang Loi hotel

THANG LOI HOTEL

I- INTRODUCTION

Nowadays, the demand of tourism and stay is more and more popular in the world.Apart from the famous tourist destination, the beautiful landscapes, the stay is one of theimportant things to get a perfect trip So, more and more luxurious hotels are built to meetthe demand of customers They have become a very active business development in theworld as well as in Viet Nam Hanoi is the capital of Viet Nam, the center of the country.Therefore, business hotels in Ha Noi are developed There are many luxury andconvenient hotels and Thang Loi is a 4 star hotel very successful in business stay We arestudents of faculty of tourism - hotel management So researching on the process ofoperation of hotel is very necessary for our profession in the future So we do Hotel ortour company report assignment after finding information about hotel

This assignment is “Hotel or tour company report” with our topic is “Thang Loihotel” To do this assignment, we have to work in group of 6 members:

 Nguyễn Thị Quỳnh Anh Bùi Thị Hạnh

 Bùi Thị Hiền Đỗ Thị Minh Hồng Đinh Thị Thùy Linh Lương Thị Linh

We are 2nd year students at class A3K16.

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This assignment is a group exercise, so it requires each members has to doconceptually We have gone to Thang Loi hotel to take photographs with six membersand ask for brochures and information Next, we have to write report to hand in and dopresentation of assignment in front of our class.

“Hotel or tour company report” assignment has two main duties.

The first duty is report writing It has four main parts: Introduction (introduce theassignment generally), Body (information of Thang Loi hotel), Conclusion andRecommendation.

The second duty is presentation All members in group will have to speaking aboutown information which were divided.

Doing “Hotel or tour company report” assignment is very interesting and useful Ithelps us have knowledge about hotel or tour company; enhance our report writing skill,speaking skill Moreover, we will improve our team working spirit- a very important skillfor our future job

All members in our group tried best to do “Hotel or tour company report”assignment

A3K16 Faculty of tourism- HOU2

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The Location of Thang Loi Hotel in

Hanoi is near West Lake the most scenic and quiet area Its innate exquisiteness is just isone of many things to discover while you stay in Vietnam The location of Thang Loihotel in Hanoi is ideal for both resting and working place The experienced and well-furnished hotel will bring all businessmen and tourists the convenience and skilledservices It takes just about 30 minutes to drive down from the International Airport and10 minutes from downtown to reach the Location of Thang Loi Hotel in Hanoi With itsefficient services and hospitality, Thang Loi Hotel has set the new standard amongst thehotels in Hanoi in Vietnam for providing to the needs of the leisure traveler at reasonablecost Location of Thang Loi Hotel in Hanoi makes sure that good number of restaurants isalso found in the close vicinity Tourists simply love being here, because this placeexudes vibrant mood.

1.2 History and Development:

Thang Loi Hotel is strength of friendship between the two countries firmly Vietnam and Cuba It was officially started construction since late 1973 and inaugurated the right to revolution anniversary of Mon-ca-da of Cuba (July 26, 1953 - July 26, 1975), the process of business Thang Loi hotel is divided into three main periods:

- Period 1975-1987: Thang Loi Hotel is independent economic unit, directly under the General Department of Tourism, and then transferred to the police, operating under

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the subsidy mechanism.

-Period 1988-10/1995: Thang Loi Hotel is into a company's accounting office report, a legal status is incomplete, and conducts business according to market

mechanism, under the direction of all presence of superiors.

-On October 21, 1995: Decision of the General 304/QD travel company founded Thang Loi Hotel, directly under Viet Nam admistration tourism Since then, Thang Loi hotel became an accounting unit of economic independence and full legal status.

1.3 Description

From 25 years ago Thing Loi Hotel was very popular with foreign tourists toHanoi Many leaders of the country and celebrities around the world staying here such asPrime Minister of Germany Helmut Kohl during his visit to Vietnam in 1995, PrimeMinister Cameron (Luc Ayang ),…

1.4 Contact address

Address: Yen Phu Street, Tay Ho Dist Operator: (84.4)829.4211

Tel: (84.4) 829.0145Fax: (84.4) 929.2927

2 Accommodation description

Nowadays, Thang Loi hotel has been continuing to exploit 178 standard rooms.There are 8 VIP rooms to receipt VIP customers With a good place : next to West lake,Thang Loi hotel is one of the hotels in hanoi ,there are 133 rooms next to West lake andsome rooms next to garden with beautiful sigh, fresh air, clean environment

Accommodation of Thang Loi hotel contain 4 parts: A, B, sale, bungalowThere are 5 kinds of room in Thang Loi hotel:

- Suit presidential room - Suit deluxe room - Premium room

- Superior room - Standard room

Section Suitpresident

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Table: The structure of Thang Loi Hotel Rooms

Area of each room: the largest VIP room has 1 living room, 1 bedroom The suitpresident room and suit deluxe room are less bigger than VIP room The suit presidentroom has 1 double bed, the suit deluxe room has 2 single beds.

Area of each room:

- Suit presidential room :60m2 - Suit deluxe room : 57m2

- Premium room : 32,45m2.-Standard room : 28,5m2.-Superior room : 28,5m2

Price of room in Thang Loi hotel is quite high from 35$ to 200$ Therefore, sitserves customers with high living standard Thang Loi hotel is 4 stars hotel, so price ofservices is suitable with rank and size of hotel Specially, in domestic economic andinternational economic are developing,…income of people increase, so demand of peopleincrease, too Besides, Viet Nam is taking part in international economic; therefore, ourcountry can attract a lot of tourists in many countries in the world These are customerswith high income, so, service of Thang Loi hotel maintly satisfy these customers

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A Suit PresidentSuit deluxePremiumSuperior

Suit deluxePremiumSuperior

Table: Structure of the Thang Loi hotel room price

3 Facilities and services offered

3.1 Reception:

The reception is 400m2 including the lobby, reception and Night Bar The facilities system include: decorative, center system with many other facilities such as: fax machine,printer, furniture; many paintings hang like unique, modern lifestyle; five rattan

furniture’s for customers relaxing the meantime or guest, read newspapers When sitting in the hall, customers can admire the artificial waterfall or enjoy your beverage nearby Night Bar

3.2 Equipments of rooms

Today, Thang Loi hotel continue exploiting 178 rooms which are the international standard, including 8 special rooms for VIP customers.There are many modern equipments in the room and staffs serving room work 24/24h that make customers always feel satisfied and comfortable such as :Air – conditioner, Telephone Tea and coffee, Hair dryer, Refrigerator, Fire alarm, Closet chest, Private bath room with bath- tubor shower, Cable television,Television, Wireless internet provided in all room…

Beside, there are four bungalows along the way to hotel.

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customers are party throne.

 Tay Ho I and Tay Ho II: they have same area are 100m2 and can serve

120customers are party throne They are linking with the hall and the artificial stream

 Suoi Truc: it has an area of over 30m2 and suitable for organizing family meals.The rooms are carpet, air-conditioner second way of Japan, standard furniture and

equipment for conference.

Entire area can organize a party for 800 to 900 seated guests and buffet for 1000 to 1200 guests.

3.3.2 There are two bars in Thang Loi hotel: Night Bar is set near the hotel’s hall and Bar Lotus is set near swimming pool They have modern fortunate, have icehouse to put drink, and kind of drink such as: wine, cocktail, mock tail…

3.3.3 Beside, Thang Loi hotel have other services offered such as: Swimming pool; Tennis yard; Souvenir shop; Services contact information; Foreign currency exchange; Massage – Sauna, Spa and Beauty salon service; Disco, night club, Dancing and karaoke room; Laundry and dry - cleaning service; Travel tour arrangement, Airport transfer; Restaurant: serves European and Chinese cuisine as well as traditional Vietnamese specialties

4 Organization and the main duties of each position in Thang Loi hotel.

4.1.Organization model

System facilities, large scale staff crowded, the hotel has held the leadership and effectiveness of the decentralization clear Currently the hotel has four departments, 6 units of production and business and the 10

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OGANIZATIONAL CHART OF THANG LOI HOTEL.

A3K16 8 Faculty of tourism- HOU

Hotel management

Office administrative

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4.2 Functions and duties of the department

4.2.1 Hotel management

The administration department is responsible for some woks:- Making plan

- Organizing and choosing staff ,leaders

- Evaluating the activities of the hotel and the work of staff

4.2.2 Office administrative organizations

- Construction plans and salary workers

- Propose and monitor the activities of emulation

- Perform clerical work of administrative and archival documents, documents, materials

- Inspection and maintenance regime of the observance of internal rules and regulations throughout the hotel

- Organize the rituals of the hotel by the state agencies specified in

4.2.3 Financial Planning

- Planning reserve purchase materials and materials for each phase of the plan year - With the receptionist to have timely information, carry out the procedures for payment customers quickly

- With parts table eating up revenues and expenditures to carry out payment.

- Combined with the marketing for the proposed pricing policy and services found in hotels

- With the work of administrative management labor and mode salary and bonuses

4.2.4 Prevention techniques professional

- Organization coordinates training classes on techniques for professional staff - With the Administrative open class competition for skilled labor blocks directly.- Drafting of documents related to professional services

- Open training courses on foreign languages for more employees.

4.2.5 Municipal

- Study and propose measures, the form of propaganda, advertising, marketing,

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- Ensure successful implementation of the work of reception and ensure contact

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information for all customers and internal customers Hotels- Mastering needs, types and number of customers.

- General any information, customer comments, reporting monthly to the director - Ensure timely payment, exactly as customers check out.

4.2.11 The sports culture

- Business organization services sauna, massage, swimming pool safety and convenience

while maintaining proper regulation of the state and the hotel.

- Preserved correctly to operating machinery and equipment in the departmentprecise instructions, full use of guest facilities and services in organizational management

- Insurance organization and safety at the swimming pool, sauna, massage…

5 Attach the original brochures received from Thing Loi hotel

6 Evaluate the strength and limitations of Thing Loi hotel and give

suggestions for improving its limitation.

Nowadays, Thang Loi hotel is more and more famous and a favorite choice of customers when coming to Hanoi The hotel has some strength and advantages Besides, there are still some limitations need repairing and ways to solve.

6.1 Strength of Thang Loi hotel.

Thang Loi hotel has the powers of four - stars hotel and specific strength toattract customers.

Firstly, this hotel has a wonderful location, is located in a beautiful semi-islandon West Lake, among of tourism – service – culture – sport center in Ha Noi capital(next to Nghi Tam and Nhat Tan flower villages, Kim Lien pagoda …) That is aconvenient place for accommodation of customers This place also makes hotel have abeautiful, quiet, cool and commodious sight Today, the number of hotels has beenincreasing fast in Ha Noi but there is rarely hotel that has sight and modern, naturalarchitect like Thang Loi hotel Rooms, restaurants, service places next to West Lakethat makes customers feel comfortable as they can mix with nature, not to live incrowded and noisy city Moreover, this hotel has many kinds of room for customerssuch as suit presidental room, suit deluxe room, primium room, superior room,standard room with suitable price (from 35$ to 200$ ) It also has various services such

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as: bar, swimming pool, tennis, beauty salon – sauna – massage, karaoke, dancing….The quality of equipments reaches the four -star standards An outstanding point iswedding party organization That is popular in Thang Loi hotel and makes the highturnover Other services, such as: letting rent offices, meeting rooms and miceorganization, are quite success in business activities Thirdly, Thang Loi hotel wasbuilt a long time ago and started opening in 1975 It is famous for experience in hotelbusiness activities and makes prestige to people Besides, Thang Loi is state – ownedhotel so this hotel is always supported and cared by administrator Lastly, staffs areyoung, good looking, brisk, enthusiasm and friendly Customers always feel satisfiedwith staff’s attitude because they care for customers with all heart.

In short, the above powers of four - star hotel and specific strength help ThangLoi hotel gain many successes Today, Thang Loi hotel still continue developing thosestrengths with aim to become five – star hotel.

6.2 Limitations of Thang Loi hotel

The advantages and strength of Thang Loi hotel are available but hotel can notavoid weak and limitation points Firstly, about limitation of location, Thang Loihotel’s position is near with many famous five – star hotels such as Sheraton,Continental, Hilton, HaNoi Opera, Sofitel Metro pole, Melia hotel….That makescompetition among hotels Thang Loi

is four - star hotel so it is difficult to compete with those five hotels Besides, somekinds of equipment are old such as air conditioners, linen cupboards, bricks….thereare lack of services for entertainment’s and heath’s demand Examples: table tennis,billiard, game, gym Sale section is special but there are only standard rooms It doesnot satisfy with various customers’ demand Two bars are rather simple, limitations.Almost beverages are only beer, wine, soft drink, and cafe There are not a lot oftraditional and special foods Ceiling is not high, that makes hotel’s area be smallerthan real area Thirdly, the experience and skills of staff are not high enough There aresome members of staff still ungraduating from university Finally, the managementstill has a number of issues relevant to the current economic.These are limitationsThang Loi hotel has to face and find the ways to solve fast If Thang Loi hotel hadsolution for limitations, it woud operate better than now.

6.3 Some suggestions for improving Thang Loi hotel’s limitations:

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