Leadership Strategy Actions and outcomes Collegial Physician, RN Leadership Shared goals, mission Leveled hierarchy Team oriented Shared values Shared knowledge Encourage new ideas Transparency Engage the frontline members Delegate work Honor the team for great work done All members of the team are invited, Include all who have a role in what the patient experiences Web-based agenda, team members encouraged to share their work Meeting Platforms Multidisciplinary Open agenda Promote discussion New projects are vetted Feedback is incorporated Stakeholders are included Communication Daily situational awareness e-mail MD/RN Leadership rounds Patient rounds every shift Multidisciplinary Patient centered care I-PASS handoff Electronic track board Prepares the team for the day Standardized communication Repeat back, clarify Closed-loop communication List of patients, list of actions, shows where patient is in the process, includes ability to enter a message