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Global Intranet
Practices & Trends
Jane McConnell
based on the 2007 Global Intranet & Portal Strategies
Survey conducted from June to August 2007 with 178
organisations around the world.
Extracts from the presentation given at KMWorld & Intranets, Nov. 2007.
Contact jane@netjmc.com for more information.
About NetStrategy/JMC
•
Intranet strategy consultant specialised in complex, large and/
or global intranets
•
American, based in Europe for 25 years
•
Annual Survey & Reports: Global Intranet Trends, Global
Intranet Analysis (100 participants worldwide in 2006, 180 in
2007)
•
Publications
•
Co-author of "L’avantage internet pour l’entreprise", Dunod (1996)
•
Co-author of "L'intranet dans tous ses états"!IQ Editeur (2004)
•
"International Intranets" columnist (Intranets: Enterprise Strategies &
Solutions")
•
Speaker and Advisory Boards:
•
KMWorld & Intranets, California - Online Information, London -
Rencontre internationale des responsables intranet, Paris
Clients: United Nations (New York), ArcelorMittal (Luxembourg), Alcatel-Lucent, Areva, Alstom, EDF,
Largardère, Pernod Ricard, Suez, Institut de radioprotection et de sûreté nucléaire, RATP, UPM
(Helsinki), Nokia (Helsinki), Amadeus (Madrid)
Points covered
•
About the Global Intranet & Portal
Strategies Survey
•
Intranet as the way of working
•
Globalisation
•
Integration of 2.0 technologies into
intranets
•
Challenges & obstacles
•
Are intranets ready for the online world?
•
Second annual edition: 101 organisations in
2006, 178 organisations in 2007
•
Online, takes 1 hour, covers:•!
•
Perceptions, Strategy & Decisions,
Globalization – Internationalization - Localization
Languages & Translation
Customization & Personalization
Collaboration, Web 2.0
Search & Findability, Taxonomies
Budgets, Measurement & Evaluation
Intranet/Portal Teams, Obstacles & Issues
The Future
About the Global Intranet & Strategies Survey
178 participating organisations
Under 5 k
54 (30.3%)
5 to 15 k
34 (19.1%)
15 to 50 k
52 (29.2%)
50 to 100 k
15 (8.4%)
100 k to > 500 k
23 (12.9%)
Number of employees worldwide
n = 178 Q5 ©2007 NetStrategy/JMC
Asia-Pacific
18 (10.1%)
Europe
80 (44.9%)
North America
77 (43.3%)
Other
3 (1.7%)
Region where headquarters are located
n = 178 Q4.5 ©2007 NetStrategy/JMC
From under 5K to
over 100 k employees,
Located in North
America, Europe and
Asia-Pacific
Participating organisations
1 country
61 (34.3%)
2 -3 countries
9 (5.1%)
4 - 10 countries
26 (14.6%)
11 - 20 countries
30 (16.9%)
21 - 50 countries
21 (11.8%)
51 to 100 countries
16 (9.0%)
101 to 200 countries
15 (8.4%)
Multi-country organisations
Number of countries where organisation operates
n = 178 Q13 ©2007 NetStrategy/JMC
Private
128 (71.9%)
Public
35 (19.7%)
Association
7 (3.9%)
Extraterritorial
4 (2.2%)
Non governmental
4 (2.2%)
Type of organisation
n = 178 Q6 ©2007 NetStrategy/JMC
From 1 to over 100
countries,
primarily private, with
1 out 5 public sector
Intranet as the way of
working
Not foreseeable
2 (1.1%)
Over 5 years
11 (6.2%)
In 3 or 4 years
68 (38.2%)
In 1 or 2 years
77 (43.3%)
It already is
20 (11.2%)
Way of working - when?
All respondents, %
n = 178 Q117 ©2007 NetStrategy/JMC
Class 1
Class 2
Class 3
The intranet is or will become the way of
working in 1 to 2 years in over half the
organisations
Distribute information
Help generate business opportunities
Facilitate productivity
Facilitate collaboration
5
61
22
23
14
18
24
24
22
16
32
33
34
3
17
15
25
1
5
5
Absolutely Quite a lot Somewhat A little Not at all
Primarily an information distribution platform
How employees perceive the role of the intranet, %
n = 177 Q40 ©2007 NetStrategy/JMC
Jumped 12 points
from 22 to 34 %
Went from 52
to 59 %
Stagnated at 20 %
Went from 19 to
22 %
From 2006 to 2007 - The perception of the intranet is
gradually evolving to include being a business tool.
Distribute information
Help generate business opportunities
Facilitate productivity
Facilitate collaboration
5
75
26
26
16
14
32
33
30
9
29
34
30
1
12
4
19
1
4
Absolutely Quite a lot Somewhat A little Not at all
Primarily an information distribution platform
Organisations with a steering committee
n = 81 (Far, Long) Q40 ©2007 NetStrategy/JMC
Distribute information
Help generate business opportunities
Facilitate productivity
Facilitate collaboration
35
17
12
6
5
41
39
17
37
6
33
39
58
6
28
22
Absolutely Quite a lot Somewhat A little Not at all
Primarily an information distribution platform
Organisations with a steering committee
n = 19 (Already-is) Q40 ©2007 NetStrategy/JMC
Distribute information
Help generate business opportunities
Facilitate productivity
Facilitate collaboration
5
52
25
22
16
24
21
19
18
18
33
35
38
4
19
22
22
1
3
3
Absolutely Quite a lot Somewhat A little Not at all
Primarily an information distribution platform
Organisations with a steering committee
n = 77 (Becoming) Q40 ©2007 NetStrategy/JMC
Perception of intranet
role by employees (by
class)
Class 1
Class 2 Class 3
[...]... organisations International presence Intranet connectivity Perceptions Types of intranets & portals Intranet history Intranet scope Plans to change Strategy • • • • • • • • • • Intranet 2.0 Globalisation & localisation Customisation Collaboration Search & findability Budgets Measurement & evaluation Resources Obstacles & issues A look into the future Contact Jane McConnell, jane@netjmc.com for more information... Integration of business applications Search optimisation Customised delivery of content & services Portal solution (if appropriate) Measurement & evaluation Communication with senior management and key stakeholders Resources, integration into job descriptions, training Underlying themes & awareness Process alignment User centred logic & design Information quality & relevance Analysis based on segmentation:... Criticality & perceptions, integration, obstacles & pain points, strategy, search & findability, taxonomies, collaborative tools & spaces, intranet 2.0, customisation & personalisation, globalisation & localisation, measurement & evaluation, budgets & resources Contact Jane McConnell, jane@netjmc.com for more information ... McConnell, jane@netjmc.com for more information Global Intranet Analysis Report • • • • • • • November 2007 Intranet status snapshot - one-page view of where intranets are at today 5-minute senior management assessment sheet: 12 strategic questions 3-page description of 10 key action areas correlated to the 12 questions 10-page Intranet & Portal Highlights from the Intranet Trends report Data and commentary... priority 2 Lack of awareness of the potential role of the intranet 3 Lack of ownership at a senior level 4 Lack of or insufficient search solution 5 Not aligned to processes, not essential for daily work Most organisations need to make major changes in their intranet landscape and how they manage it Thank you! For more information • Global Intranet Trends Report” and Global Intranet Analysis Report” available... 178 organisations worldwide 150 charts, 183 pages Price: 1175 $ US (Approximately 800 euros.) What organisations are working on today Intranet as the way of working Class 3 Class 2 Class 1 In 3 to 4 years (or more) In 1 or 2 years Now Definition of strategy & high level governance Intranet landscape clarification Implementation of collaboration tools & spaces (including 2.0 tools) Integration of employee... segmentation: Intranet as the way of working today Class 1 - today Class 2 - in 1 or 2 years Class 3 - in 3 to 4 or more years Senior management perception The intranet is “business critical-very useful”, “useful”, and “neutral-indifferent” Strategy tools Existence of documented intranet strategy, decisionmaking steering committee Topics : Criticality & perceptions, integration, obstacles & pain points,... your organisation • Contact Jane McConnell, jane@netjmc.com • More information on www.netjmc.com/survey Global Intranet Trends Report • • • • • November 2007 Way of working - when? A 3-page Executive Summary A 10-page Survey Highlights section Detailed charts with commentary Survey sample: 178 organisations worldwide 100 charts, 95 pages Price: 525 $ US (Approximately 360 euros.) Strong top down, weak... % in 2006 to 17.5 % in 2007! Globalisation = Finding the balance between the big picture specific needs Customised content & services Customisation and personalisation, % 100 90 Leading 80 70 60 Class 1 Class 2 Class 3 Critical-very useful Useful Neutral-indifferent Low 50 40 30 20 10 0 Personalisable (by individual) Customised automatically (profile) Integration of 2.0 2.0 landscape in Class 1 (%) Being... up All respondents, % Strength of information flows, % Not foreseeable 2 (1.1%) Over 5 years 11 (6.2%) It already is 20 (11.2%) 38 Top down Bottom up 8 16 24 23 18 13 31 7 22 In 3 or 4 years 68 (38.2%) Horizontal In 1 or 2 years 77 (43.3%) 8 Very n = 178 Q117 2007 NetStrategy/JMC Users come first Somewhat n = 177 22 A little Q39 23 Not at all 2007 NetStrategy/JMC The intranet already is the way of . Strategy & Decisions,
Globalization – Internationalization - Localization
Languages & Translation
Customization & Personalization
Collaboration,. Global Intranet
Practices & Trends
Jane McConnell
based on the 2007 Global Intranet & Portal Strategies
Survey conducted from June
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