SRR Training and the MA State Police Communications Division present From Communicator to Crisis Manager: Dispatching in the 21st Century Where: Massachusetts State Police Academy Room B015 340 West Brookfield Rd New Braintree, MA 01531 This 8-hour course takes communicators 'behind the scenes' of what is going on in officer’s and caller’s minds The course looks at how perceptions control decision making, the process we all go through to make those decisions and how those decisions effect the outcome of an event When: Tuesday, September 12, 2017 The course also looks at the legal, moral and ethical ramifications of what is communicated in a public safety environment using case studies, court cases and other media to show communicators in graphic detail what happens on the other side of the microphone Time: 8:00AM – 4:00PM Registration/Check-in: Tuesday, September 12, 2017 7:30AM – 8:00AM Workshop Content: This course is designed to promote forward thinking skills when lives are in danger Tuition Fee: $199 per person To Register, go to: http://srrtraining.com/registration.html • • • Purchase Orders and/or checks should be sent to: SRR Traffic Safety Consulting, LLC 198 East Street Easthampton, MA 01027-1212 Inquiries can be directed to: Chief Reggie Redfern (Ret.) Phone: 413-626-9554 reggie@srrtraining.com Or Erin Hastings Dispatcher II Phone: 508-867-1170 erin.hastings@state.ma.us • • • • Registration Introductions Decision Making Processes: How decisions are made Why decisions are made The OODA Loop and the Infinite cycle Perceptions: How they create or control emergencies What is happening on the other side of the radio? Legal ramifications for first responders and communications personnel, keeping you and yours safe Critical Information Processing: Hear what you hear…not what you think Processing information without realization Speeding the flow of information Worst Case Scenarios: How communicators can save lives through case studies Bring it all together: Conclusion This course has been approved by the State 911 Office in MA Instructor: Captain Scott Oldham is a twenty-seven year law enforcement veteran, currently in charge of operations with over twenty years assigned to his agency’s Special Weapons and Tactics unit He progressed through the ranks of the Team serving in various roles including those of Entry Team leader and primary SWAT School Instructor He ultimately had the honor of serving as the overall Team Commander before leaving to accept promotion, becoming one of the Agency’s designated ‘Incident Commanders’ Over the last decade Captain Oldham has instructed officers from many different law enforcement agencies on a wide variety of operational and tactical areas One of those areas is the importance of public safety communicators and the special role they play in every call they receive and every call they dispatch Success in that role comes from training, experience and positive interaction with sworn personnel and vice-versa He is a firm believer in the “team” concept between communications officers and police officers, fire-fighters and EMS and promotes its implementation in every course he teaches