UNIVERSITY INFORMATION TECHNOLOGY SERVICES IUB USER SATISFACTION SURVEY 2014

University Information Technology Services Survey-Indiana University Bloomington 2014 UNIVERSITY INFORMATION TECHNOLOGY SERVICES IUB USER SATISFACTION SURVEY 2014 University Information Technology Services Survey-Indiana University Bloomington 2014 Welcome to the Information Technology User Satisfaction Survey 2014 To open the survey, please enter your Login ID in the boxes below and click on the "Login" button If you have any problems accessing the survey, please email csr@indiana.edu What it’s about-This survey of IUB faculty, staff and students is being conducted to assess and improve the services that UITS offers Your judgments about the quality of our services are important because they help us identify the areas in which we are succeeding, point to the services we need to improve, and highlight the areas in which we need to offer new services Please be assured that your answers are confidential and no individual’s answers will ever be identified in any report Your participation is voluntary Your decision to participate will in no way affect your standing with the university If you are interested in previous survey results, visit http://www.indiana.edu/~uitssur If you need to exit the survey before finishing, you can return at a later time If you have any questions or concerns about the study, please email csr@indiana.edu On to the survey— If you have read this form and agree to take part in this survey, please click the “Proceed to the survey” button Proceed to the survey I not wish to participate Print this page University Information Technology Services Survey-Indiana University Bloomington 2014 Please answer each question as completely as possible by selecting your answers in the circle or box for each question Most of the questions ask for your level of satisfaction for a given service based on a five-point scale The scale represents a spectrum: signifies that you are not at all satisfied with a service, and means you are very satisfied THERE ARE NO NEUTRAL OPTIONS If you are not familiar enough with a particular service to make an evaluation, please select "Not Applicable" this service General Services Overall, how satisfied are you with the services and support offered by UITS (uits.iu.edu) during the past year (e.g., Support Center consulting at 812-855-6789, Student Technology Centers, email, wired and wireless network access, telephones, research computers, library online catalog, and administrative systems)? [ALL] Not at all Satisfied Very Satisfied Not Applicable Overall, how important are UITS systems and services to your work or study? [ALL] Not at all Important Very Important Not Applicable How would you rate your computer expertise? [ALL] Novice Expert Do you live on campus? [UND, GRD] a) Yes b) No Please indicate which of the following devices you own or use regularly (Please select all that apply.) a) Desktop b) Laptop c) Tablet d) Smartphone What operating system(s) you have on your device(s)? (Please select all that apply.) [PROGRAMMING NOTE: Only applicable options will appear on-screen For example, if “Smartphone” is the only selected device, options h-k below will appear as choices.] a) b) c) d) e) f) g) Windows Windows Windows Vista/earlier version Mac OS X 10.9 (Mavericks) Mac OS X 10.8 (Mountain Lion) Mac OS X 10.7/earlier version Linux/Unix University Information Technology Services Survey-Indiana University Bloomington 2014 h) i) j) k) l) iOS Android Windows Phone Blackberry OS Other, please specify _ Please indicate whether you use your device(s) on campus, at your residence (including on-campus housing), or both: [PROGRAMMING NOTE: Only those selected in question will appear on-screen.] Residence Campus BOTH Desktop Laptop Tablet Smartphone Electronic Mail UITS supports a variety of electronic mail systems to send messages (email) to others at the university and worldwide If you use such services, please indicate your overall satisfaction by selecting the appropriate response Not at all Very Not Satisfied Satisfied Applicable Imail/Umail [UND, GRD] WebMail/Cyrus [FAC, STF, GRD] Microsoft Exchange/Outlook/Outlook Web Application [FAC, STF, GRD] 9 Which UITS supported email system you use most often? a) Imail/Umail [UND, GRD] b) WebMail/Cyrus[FAC, STF, GRD] c) Microsoft Exchange/Outlook/Outlook Web Application [FAC, STF, GRD] 10 If you use an external mail service (e.g., Gmail, Hotmail, Yahoo! Mail, AOL, etc.), please indicate the usage frequency [ALL] Always Frequently Occasionally Never 11 How satisfied are you with the following UITS supported email services? [ALL] Not at all Very Satisfied Satisfied Not Applicable Anti-spam service to move spam email into a special folder Central email list server (IU List) 12 Overall, how satisfied are you with the UITS electronic mail systems available at IUB? [ALL] Not at all satisfied Very satisfied Not Applicable University Information Technology Services Survey-Indiana University Bloomington 2014 Support Services 13 UITS provides a wide range of IT assistance for IU faculty, staff, and students If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response [ALL] Not at all Very Not satisfied satisfied Applicable UITS Support Center: Telephone consulting (812-855-6789) Walk-in consulting (Information Commons Main Library, IMU M089) Chat consulting (http://ithelplive.iu.edu) Email consulting (ithelp@iu.edu) Knowledge Base (http://kb.iu.edu) Online account creation process for central UITS computers (https://itaccounts.iu.edu/) IUanyWare usability (a virtual system with which you can access most of the IU supported software from your personal computing device.) IT Training instructor-led training (e.g., classroom and online workshops, webinars, EdCerts, and certificate series) IT Training self-study services (e.g., lynda.com, downloadable workshop materials, Skillsoft and Microsoft eLearning courses, IT Training Tips blog, webinar recordings, Oncourse Feature Demos) IUware (iuware.iu.edu, free downloadable software at IU; e.g., Microsoft Office, Windows OS) Software deals via IU contracts (e.g., Microsoft, Adobe, Symantec) Cloud Storage at IU (e.g., cloudstorage.iu.edu, IU Box, SharePoint My Site, Alfresco) 14 Overall, how satisfied are you with the UITS support services available at IUB? [ALL] Not at all satisfied Communication Services Very satisfied Not Applicable University Information Technology Services Survey-Indiana University Bloomington 2014 15 UITS communicates with students, faculty, staff, and external audiences through a variety of media and activities If you have seen information from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response [ALL] Not at all satisfied Electronic news (e.g Monitor email newsletter) Social media (e.g SNITCH, Twitter, Facebook, RSS) Very Not satisfied Applicable 9 9 UITS websites (itnews.iu.edu, uits.iu.edu, newtoit.iu.edu) Awareness events (e.g., New to IT/Game on!, Statewide IT conference) 16 Overall, how satisfied are you with UITS communication at IUB? [ALL] Not at all satisfied Very satisfied Not Applicable Instructional and Student Computing Services 17 UITS maintains a large number of computer facilities and services designated to facilitate student learning and enhance instruction If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response Not at all satisfied Very Not satisfied Applicable Student Technology Centers: Hardware (computers, scanners, etc.) [ALL] Software [ALL] Black & white and color printing services [ALL] Consulting [ALL] Campus In-room Residential consulting and Residential Technology Centers consulting [UND, GRD] Infostations (quick stand-up workstations to check email located in various buildings on campus) [ALL] University Information Technology Services Survey-Indiana University Bloomington 2014 Not at all satisfied Center for Innovative Teaching and Learning (CITL, Wells Library 2nd Floor, East Tower) [formerly the Teaching and Learning Technology Centers]) [FAC] Very Not satisfied Applicable 18 Overall, how satisfied are you with UITS instructional and student computing services available at IUB? [ALL] Not at all satisfied Very satisfied Not Applicable 19 UITS provides Classroom Technology Services (e.g., permanently installed classroom equipment, delivery of equipment, classroom technology support staff) designed to facilitate the use of information technologies in the classroom Overall, how satisfied are you with the quality of these services? [FAC] Not at all satisfied Very satisfied Not Applicable 20 UITS provides several services for video communications and collaboration If you use these services and facilities, please indicate your overall satisfaction by selecting the appropriate response Not at all satisfied Videoconferencing (Tandberg, Polycom, video bridges) [FAC, STF] Very satisfied Not Applicable 9 Web collaboration (Adobe Connect) [ALL] Class Recording (Echo360 Lecture Capture, iStream) [ALL] Research Technologies 21 Alone, or in partnership with other campus units, UITS provides facilities and services in support of research If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response Not at all Very Not satisfied satisfied Applicable UITS supercomputers and high performance computers (Big Red II, Big Red, Quarry, Mason, research database complex) [FAC, STF, GRD] University Information Technology Services Survey-Indiana University Bloomington 2014 Research Analytics group (formerly Center for Statistical and Mathematical Computing ) [FAC, STF, GRD] Scholarly Data Archive (formerly referred to as MDSS / HPSS) [FAC, STF, GRD] Advanced Visualization Laboratory (AVL); www.avl.iu.edu [FAC, STF, GRD] Support for software applications using IU and national high performance computer resources (including TeraGrid, Open Science Grid, and XSEDE) [FAC, STF, GRD] Support for Life Sciences - including the Advanced Biomedical IT Core, the Indiana CTSIhub and CTSI web pages, and National Center for Genome Analysis Support [FAC, STF, GRD] 22 Overall, how satisfied are you with the UITS research technology services available at IUB? [FAC, STF, GRD] Not at all satisfied Very satisfied Not Applicable Enterprise Software 23 UITS supports a number of information systems in support of administrative and academic services on campus If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response Academic Systems: Student Information Systems Not at all satisfied Very Not satisfied Applicable General functionality (Admissions, Advising, Bursar, Records, Financial Aid) [FAC, STF] Academic Advising Services [FAC, STF] Student Self Service (Register for Classes, My Unofficial Transcript, My Bursar Account, Make a Payment, My Financial Aid Account Summary, etc.) [UND, GRD] Faculty Services (rosters, grades) [FAC] Oncourse (Online collaboration and learning environment) [FAC, GRD, UND] Library online catalog (INDYCAT/IUCAT) [ALL] University Information Technology Services Survey-Indiana University Bloomington 2014 Business Systems: Human Resources Management System (HRMS) Not at all satisfied Very Not satisfied Applicable E-Doc Services [STF] TIME -IU time keeping system [FAC, STF] General Functionality and Employee Self Service (Payroll Direct Deposit, View Paycheck, Electronic W-2, etc.) [FAC, STF] Faculty Annual Report (FAR) [FAC, STF] Business Systems: Fiscal Systems Not at all satisfied Very Not satisfied Applicable Financial Information System (KFS) [FAC, STF] Purchasing/Accounts Payable [FAC, STF] Travel System [FAC, STF] Integration Systems Not at all satisfied Very Not satisfied Applicable Kuali Financial System (KFS) [FAC, STF] OneStart Portal: Navigation/Usability [ALL] OneStart Calendar / Classifieds [UND, GRD] 24 Overall, how satisfied are you with the availability, reliability, speed, and accuracy of the academic and business systems made available by UITS (e.g., Oncourse, student self-service, IUCAT, etc.)? [ALL] Not at all satisfied Very satisfied Not Applicable 25 Overall, how satisfied are you with the functionality of the academic and business systems made available by UITS (e.g., Oncourse, student self-service, IUCAT, etc.) [ALL] Not at all satisfied Web Services Very satisfied Not Applicable University Information Technology Services Survey-Indiana University Bloomington 2014 26 UITS supports access to and use of various web services and tools If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response [ALL] Not at all satisfied Very satisfied Not Applicable Departmental publishing on IU Web servers (Webserve, www.iu.edu) Individual publishing on IU Web servers (Mercury, pages.iu.edu) IU Search (search.iu.edu) Network Services 27 UITS provides wired and wireless network access If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response [ALL] Not at all satisfied Wireless network access available on campus Very satisfied Not Applicable 9 Wired network access available on campus 28 Overall, how satisfied are you with the network services at IUB? [ALL] Not at all satisfied Very satisfied Not Applicable Voice Services 29 UITS provides telephone services to faculty, student, and staff If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response Not at all satisfied Very satisfied Not Applicable Campus Contact Center (812-855-4848 or 0, AskIU) [FAC, STF] Campus voice services (telephones and Lync) [FAC, STF] Teleconference service provided by the Campus Contact Center (812-855-4848) [FAC, STF] General Assessment 30 How helpful has the information technology environment at IUB been in your teaching activities? [FAC] University Information Technology Services Survey-Indiana University Bloomington 2014 Not at all helpful Very helpful Not Applicable 31 How helpful has the information technology environment at IUB been in your research activities? [FAC, GRD] Not at all helpful Very helpful Not Applicable 32 How helpful has the information technology environment been in your learning experience at IUB? [UND, GRD] Not at all helpful Very helpful Not Applicable 33 Overall, how satisfied are you with the information technology services (including computing, computer networking, and telecommunications) offered by University Information Technology Services (UITS) during the past year? [ALL] Not at all satisfied Very satisfied Not Applicable Improvements and Suggestions 34 Are there additional services or support that you would like UITS to offer? 35 Are there additional comments you would like to make about UITS? [ALL] 36 Would you like a representative of UITS to contact you to discuss IT services at IUB or to address any IT issues you may have? (Your survey responses will remain confidential and will not be associated with you or your contact information if you choose to speak with someone from UITS.) [ALL] University Information Technology Services Survey-Indiana University Bloomington 2014 a) Yes b) No (if No, please go to END) 37 What is the best way for a UITS representative to reach you? [ALL] a) Email me at: _ b) Call me at: _ 38 Would you like the UITS representative to receive a copy of the additional comment you typed into the box on the previous page (copy posted below) The UITS representative will not see any other survey responses [ALL] [DISPLAY TEXT FROM ‘ADDITIONAL COMMENTS’ QUESTION HERE:] a) Yes b) No THANK YOU FOR SHARING YOUR VIEWS! Your responses to the survey were successfully submitted Questions or comments? Contact us For security purposes, please close this browser window to exit the survey  .. .University Information Technology Services Survey- Indiana University Bloomington 2014 Welcome to the Information Technology User Satisfaction Survey 2014 To open the survey, please... support services available at IUB? [ALL] Not at all satisfied Communication Services Very satisfied Not Applicable University Information Technology Services Survey- Indiana University Bloomington 2014. .. helpful has the information technology environment at IUB been in your teaching activities? [FAC] University Information Technology Services Survey- Indiana University Bloomington 2014 Not at all