END OF UNIT TEST 1 University of Economics, HCMC School of Foreign Languages Division of English for General Purposes End of Unit Test U9 M3 EXAM IN ENGLISH FOR BUSINESS COMMUNICATION (75 minutes) Sec.
University of Economics, HCMC School of Foreign Languages Division of English for General Purposes End of Unit Test.U9.M3 EXAM IN ENGLISH FOR BUSINESS COMMUNICATION (75 minutes) Section 1: Language knowledge (40 marks) I Choose the best answer for each blank The European Union and the USA will soon begin formal (1) ………… on a free trade agreement, paving the way for the biggest trade deal in history The two trading blocs currently (2) ………… around half the world's economic output European Commission President Jose Manuel Barroso said discussions could start by the end of June The talks will involve (3) ………… of negotiations on the many sticking points between the two economic powerhouses Europe is likely to want greater access (4) ………… many key American industries such as (5) ………… and transport EU-US (6) ………… is presently worth around €455 billion / $613 billion a year Estimates are that a trade deal could boost their annual GDP (7) ………… 0.5% Mr Barroso said: "A future deal between the world's two most important economic powers will be a game-changer, (8) ………… a strong boost to our economies on both sides of the Atlantic." US President Barack Obama was equally enthusiastic about a deal, (9) ………… he spoke about in his State of the Union address to the US Congress on Tuesday He said an agreement would "boost American exports, support American jobs and (10) ………… the playing field in the growing markets of Asia" A agreements A look for A rounds A on A statements A platform A for A giving A that 10.A take B talks B call for B circles B into B telecommunications B protectionism B of B striving B where B level C launches C account for C cycles C over C commodities C trade C with C dumping C whose C impact D shows D ask for D barriers D to D circumstances D discount D by D catering D which D downsize II Choose the best answer 11 International markets for labor, capital, goods and services provide ………… for people to work / study abroad and improve their lives A workers B the gap C poverty D opportunities 12 ………… is defined as a situation in which goods come into and out of a country without any controls or taxes A Competition B Free trade C Dumping D Unemployment 13 ………… are taxes on imported goods, so that the imports cannot compete so well against domestic products A Tariffs B Licences C Documents D Regulations 14 ………… are money paid to domestic producers so that they can sell their goods more cheaply than foreign competitors A Taxes B Borders C Subsidies D Quotas 15 When companies ………… goods in overseas markets, they sell goods at very low prices, usually for less than it costs the company to produce the goods HP3_EOU Test 9.K44 A protect B dump C export D negotiate 16 The figures show a trade ………… of $4 billion A interest B show C fair D deficit 17 I talked about ………… , which limit the quantity of a product which can be imported into a country A quotas B taxes C free markets D standards 18 This is the ‘………… industry’ argument: In developing countries, industries need to be protected until they are strong enough to compete in world markets A strategic B light C infant D heavy 19 Countries which open their markets usually have a policy of ………… i.e., they free their companies to compete in markets, without government control or subsidies A appropriateness B circumstances C effectiveness D deregulation 20 Countries which truly believe in free trade try to ………… their trade, that is to say, they take away barriers to trade A change B liberalise C protect D fight against 21 If you ………… me at four o’clock, I’ll be in the office A call B called C will call D would call 22 If they ………… 10,000 silk scarves, we would give them a bigger discount A order B will order C must order D ordered 23 ………… you ………… the goods by Friday if we place the order on Monday? A Would / deliver B Have / delivered C Will / deliver D Had / delivered 24 What would you if we ………… the order? A cancel B cancelled C will cancel D cancelling 25 If we ………… have our own fleet of trucks, we wouldn’t be able to deliver on schedule A don’t B won’t C didn’t D shouldn’t 26 We will sign the contract ………… you guarantee prices for the next 18 months A as long as B as long C so long D for so long 27 We can reach agreement on a joint venture ………… our firm has a representative on your board A provide B provided that C have provided D having provided 28 If you agreed to create more jobs, we ………… about a productivity deal A thought B had thought C think D might think 29 We won’t be able to start construction ………… you train our personnel A unless B that C who D Ø 30 If you ………… your price by 5%, we’ll buy at least 4,000 units A as low as B lowest C lower D lowering 31 Our company was established in 2003 and despite this short period, we already managed to break ………… the market of taxi services A into B away C from D down 32 You should carry ………… a market survey before you make a major investment A away B off C forward D out 33 All businesses, regardless of type, must comply ………… regulations and statutes, which come from all levels of government A on B in C with D at 34 I ………… the order online, and they said it should arrive in two or three weeks A obeyed B placed C gave D took 35 Delivery date is often specified as part of the terms of a contract of sale, and the contract may specify financial penalties for ………… delivery A late B easy C difficult D poor 36 The purpose of the meeting is to make a deal acceptable to both sides, ………… could be the basis for a long-term relationship A if B when C which D in order to 37 On receiving a business card, examine it carefully, ………… place it on the table in front of you A so that B then C more than D where HP3_EOU Test 9.K44 38 Avoid direct questions, especially questions ………… may require a ‘no’ answer A whom B Ø C when D which 39 Some countries not practice free trade ………… they wish to fight against unfair competition, e.g., dumping A because B to C as a result D who 40 International markets for labor, capital, goods and services mean lower costs and cheaper retail prices, ………… benefit consumers A if B such C which D however Section 2: Language use (60 marks) I Read the following passages and answer the questions that follow Alibaba by Kathrin Hille Every time a salesperson at online trading site Alibaba signs up an important new account, the entire sales department cheers in triumph But today they have been asked to keep the noise down, as Jack Ma, founder and chairman of the world's largest online trading platform for businesses, is being interviewed in the open-plan office If Mr Ma feels most comfortable next to his sales force, it is because their work comes closest to what the 44-year-old has been doing over the past 15 years: preaching the importance of the Internet and convincing companies to pay for offering their products on Alibaba's business-to-business e-commerce website Today, Alibaba has 36 million registered users worldwide and generated revenues of 2.2bn renminbi ($322m) in the first nine months of last year - 43 per cent up from the previous year The group employs 12,000 people and intends to hire another 4,500 this year It also controls Yahoo China and Taobao, China's leading consumer ecommerce platform, which Mr Ma founded in 2003 The key to Alibaba's business model is the assumption that small and medium-sized enterprises (SME) are those that can benefit most from the Internet because it gives them access to buyers they would otherwise only meet at trade shows With access to a wider pool of customers, it also reduces their dependency on market-dominant clients 'Companies like Wal-Mart, these big-size buyers, killed a lot of SME buyers,' says Mr Ma 'But now most of the SME buyers and sellers started to business throughout the world because of the Internet So I think the world has moved, I strongly believe small is beautiful.' Although China's economy is so far faring better than others, domestic trade has slowed, affecting a large chunk of Alibaba's business - 28.7 million of its registered users are in its home market To soften the blow, Alibaba has provided loans in excess of Rmb1bn to SMEs that would otherwise have struggled to get money But a bigger change for Mr Ma's company is the group's shifting geographic focus 'Before this financial crisis, we were helping China's products abroad Now we are thinking about helping SMEs in the other parts of the world Help them sell across the nations Help them to sell to China,' he says 'In the next 10 years, we are moving from a pure China exporting centre to a global platform for SMEs to exchange products.' In the past six months, Alibaba has made a big push in this direction with a programme called Export to China, which offers non-Chinese sellers virtual Chinese language storefronts Choose the best answer According to paragraph 2, which of the following statement is NOT true? A Alibaba's revenues for the whole of last year will be less than Rmb billion B There are nearly seven renminbi (Rmb) to the dollar C The increase in revenue in relation to the previous year is more than 40 per cent D By the end of this year, Alibaba will employ nearly 17,000 people As stated in paragraph 3, Alibaba …………… A only deals with business-to-business e-commerce B gives small businesses access to a larger number of customers C introduces SMEs to customers that they would hardly meet at trade fairs D relies on a few, very large customers HP3_EOU Test 9.K44 3 Why has Alibaba provided loans in excess of Rmb1bn to SMEs? A To get interest C To keep them afloat B To promote its image D To increase its registered users What does each of the following underlined words/ phrases refer to? But today they have been asked to keep the noise down, … (paragraph 1) Help them sell across the nations (paragraph 6) Which words/ phrases in the passage mean the following? workplace without walls: …………… between companies rather than consumers: ……………… get a new customer: …………… Find one suitable word from the passage to fill in each blank Use correct form of verb where necessary To deal with tough economic times, Mr Smith, is trying to ……………… the merits of downsizing to the board of directors 10 The impact of the tax was ……………… by large tax-free allowances II Writing: Marketing report - Recommendations You work in Marketing Department of Spring Balm In the last three months, the launch of your company’s new products has not been successful You are asked to conduct a market survey to find out what the reasons are After collecting data, you have to write a marketing report to submit to the management so that they can make right decisions for a new marketing campaign One of the most important parts of your report is Recommendations, which are based on the Findings And here is what you need to complete (20 marks) On the basis of the above findings, I would like to (1) (2) the deodorant spray should be temporarily withdrawn and submitted to laboratory tests without delay Our laboratory should also develop a new (3) like green tea, mint, or bamboo salt (4), we should look carefully at our competitors’ policy and _(5) our price is right because our products are (6) consumers with medium income (7), I suggest that (8) more on TV and possibly the Internet in order to _(9) massive potential consumers Finally, (10), it is advisable to ensure that the Spring Balm collection is available not only from a wider range of supermarkets, but also from more convenient retail outlets such as Circle K, Mini stop, Bach Hoa Xanh, and other stores near residential areas III Listening: PART Listen and choose the best answer to each question What is the talk about? A The Internet as an important tool for the tour industry C The new ways to travel much cost B The decrease in use of the Internet among tourists D The tourists who travel independently For whom is the new way of business intended? A People who have easy access to the Internet C People who like business magazines B People who are teenagers D People who are young adults and play games What will be improved? A Boilers B Cafeteria C Computers D Gas Who are the employees to contact if they have any questions? A The cafeteria employees C The manager B The gas company D Facilities Office staff Why will the cafeteria be closed? A There is no hot water C The improvements will take place in the cafeteria B There is no electricity D The cooks are on break HP3_EOU Test 9.K44 PART Listen and complete notes AMAZING TICKET’S ANNOUNCEMENT (6) : Monday through Friday: 9:00 a.m - 6:00 p.m Saturday: (7) _ _ Sunday: Noon - 5:00 p.m Tickets for Nick Sawyer: Nov 22nd and 23rd, starting at (8) $ Tickets for Russian Ballet at the Pater Chandler Pavilion: Dec 12th, 13th and 14th : $50 - $150 No tickets for the Lakers-Celtics (9) _ on Nov 28th For more information: call during our (10) _ _ hours HP3_EOU Test 9.K44 ... so that B then C more than D where HP3 _EOU Test 9. K44 38 Avoid direct questions, especially questions ………… may require a ‘no’ answer A whom B Ø C when D which 39 Some countries not practice free... electricity D The cooks are on break HP3 _EOU Test 9. K44 PART Listen and complete notes AMAZING TICKET’S ANNOUNCEMENT (6) : Monday through Friday: 9: 00 a.m - 6:00 p.m Saturday: (7) ... $50 - $150 No tickets for the Lakers-Celtics (9) _ on Nov 28th For more information: call during our (10) _ _ hours HP3 _EOU Test 9. K44