Developing life insurance market in hanoi

Developing life insurance market in Hanoi 1.1 The urgency of the research thesis Life insurance has appeared in the world since the middle of the eighteenth century Life insurance is not only a savings fund that brings benefits to the insured but also an effective risk recovery In addition, life insurance also contributes to the development of the socio-economy Today, along with its benefits, life insurance has become a widely used product in the world The number of people with life insurance in Japan is 30% of the population, the Philippines 15%, Hong Kong 25%, and in some developed countries, the rate is up to 90% In Vietnam and especially Hanoi, the insurance industry in general as well as the life insurance industry in particular is still a nascent industry 1996 marked the birth of the life insurance industry in Vietnam by the Ministry of Finance allowing Bao Viet to pilot life insurance Currently, in Vietnam, only about 8% - 10% of the population use life insurance This is a small number compared to other countries in the world and especially for the current rapid development of our country Although the life insurance market has made significant progress, it has not really expanded across the country In terms of market supply, there are currently many companies selling life insurance products such as Bao Viet Life, Prudential, Manulife, AIA, Daiichi Life In which, Bao Viet Life Company is the only company with 100% Vietnamese capital to provide life insurance products The life insurance market is a market with great potential but has not been exploited much by businesses Besides, the demand for life insurance is also not high Most people are not aware of the importance of life insurance to their lives, even many people have not had access to insurance products in general and life insurance products in particular Therefore, in order to contribute to assisting the people of Hanoi to have proper awareness of life insurance as well as promoting the development of activities in the life insurance market, we have carried out the thesis "Developing life insurance market in Hanoi" 1.2 Confirmation and problem statement in thesis Thesis title "Developing life insurance market in Hanoi” With the subject, we determine the object of research is the life insurance market in Hanoi for years (2015 - 2020), thereby assessing the current situation of the life insurance market in Hanoi and proposing suggestions and solutions to market development of life insurance in Hanoi 1.3 Targets Research topics and research subjects have been established, we conducted research to respond to three main objectives: - First, Grasp one how systematically the theoretical problems of life insurance operations - Second, be aware of the current situation of the life insurance market in Hanoi - Third, offer solutions to develop the life insurance market in Hanoi 1.4 Questions in the research While researching this topic, there are a number of questions that need to be addressed, including - How the life insurance market operating in Hanoi today? - How to develop the life insurance market in Hanoi and bring life insurance products closer to the people of Hanoi? 1.5 Research scope In terms of space: we conduct research on the development of the life insurance market in Hanoi In terms of time: Research the life insurance market in the period 2015 - 2020 and offer solutions and recommendations in the near future The research content includes Theories about life insurance in general, the current situation of life insurance market development, and solutions to develop more positively 1.6 Methodology The thesis uses a combination of qualitative research methods, dialectical materialism methods, logical reasoning methods, statistical analysis methods, interpretation methods, inductive methods In addition, the topic also mentions issues from a general and specific point of view in order to closely analyze the current situation of the life insurance market in Hanoi in the years from 2015 to 2020, review the results achieved as well as the surface remains and their causes, so that may be the solution proposed to develop the life insurance market in Hanoi in the future 1.7 Related studies Development of the insurance market has been mentioned a lot in books, magazines and scientific forums However, within the scope of the student's scientific research topics, the graduate thesis of students, this topic has not been exploited much, moreover, the research content is still limited, such as: - Graduation thesis "Improving the organization of life insurance marketing services at Life Insurance Company" by Le Quang Vinh - Graduation thesis "The necessary financial solutions to the strategy of Vietnam Insurance Corporation in the current market economic conditions", by Le Ba Truong - Graduation thesis "Perfecting management of distribution and sales channels at Hanoi Life Insurance Company", by Pham Thi Thanh Huyen - Graduation thesis "Marketing solutions to develop life insurance products market of Bao Viet Life Company in Hai Duong", by Bui Thi Minh Thu The above studies have been very successful when focusing on analyzing marketing activities, sales distribution channels of a life insurance company operating in the Vietnamese insurance market, and giving get solutions to improve the organization and develop insurance businesses in the current life insurance market However, there is no systematic and comprehensive research on the life insurance market development, esspecially in Hanoi and other provinces Therefore, our team's research to develop the life insurance market in Hanoi the capital of Vietnam is very important and useful to today's general commerce in general 1.8 Significance of the study - The study will be a document for future specialized learning - The reference for scientific research of the following students - A reference document for life insurance companies and businesses in Vietnam, from which they can develop life insurance services to supply in Hanoi market In summary: This topic is a reference for strategic makers to develop and manage the life insurance market in Hanoi, insurance businesses in general, and life insurance in particular, In addition, it also serves the teaching and learning of universities and colleges in economics and finance with a specialization in insurance 1.7 Structure of the thesis The structure of the thesis is divided into parts as follows Chapter 1: Summary of some theoretical issues on the research topic Chapter 2: Research method and analytical results of the current situation of the life insurance market in Hanoi Chapter 3: Conclusions, discussions, and recommendations on the life insurance market in Hanoi CHAPTER 1: INTRODUCTION 1.1 Background of the study According to Frazelle (2002), warehouses are more important than ever in the success or failure of an enterprise Therefore, Kiefer and Novack (1999) believe that warehouses are an important intermediary between supply chain members and affect supply chain costs and services According to HIDC/BCI (2001), many companies have established centralized production facilities and warehouses in the past decades, trying to streamline supply chain processes and manage them more effectively According to a survey by ELA/AT Kearney (2005), this leads to larger warehouses responsible for faster distribution to more demanding customers in the region, so the internal logistics process is also more complicated Therefore, it is a challenging task to manage complex warehouses efficiently and efficiently Therefore, an important question is how warehouse management, as a cluster of planning and control procedures and decisions, can be organized to meet today's challenges Ten Hompel and Schmidt (2006) outlined warehouse management including controlling and optimizing complex warehouse and distribution processes Like Bertrand et al (1990); De Toni and Panizzolo (1997); Hatch (1997); Peterson and Silver (1979); Van Assen (2005) added that this depends on the tasks performed and the market in which the warehouse operates in the field of production management It is generally believed that the production volume and product diversity (i.e task complexity) and the speed of change in the external environment (i.e market dynamics) are the main driving forces of the planning and control structure However, there seems to be a lack of systematic research on the dynamics of warehouse planning and control structure As concluded in the research review of warehouse management literature, this study has taken the first step to explore the driving factors of warehouse management It shows that in the current warehouse management literature, analysis-oriented soliton problem research is dominant (Rouwenhorst et al., 2000; And Gu et al.; 2007, 2010) Son Kim Retail Joint Stock Company is a company operating in the retail business, with many achievements in business activities As a reputable enterprise in the retail business, Son Kim Retail Joint Stock Company has a relatively large warehouse system, a lot of goods are circulated Therefore, for the company, the issue of inventory management is even more important The good job of warehouse management will help the company save a lot of costs in management, well perform customer orders, help manage goods effectively, avoid loss and damage to the goods Currently, the warehouse management at the company remains stable, ensuring the goods circulation takes place However, the warehouse management still has limitations, reducing the efficiency of operations at the warehouse, thereby reducing the efficiency of the company's business operations Common difficulties such as the management of import and export, management of stockpiles Therefore, it is very necessary to research and learn the existing limitations in managing the inventory at the company Because from finding out the weaknesses and shortcomings that exist, it will help find solutions to improve the efficiency of warehouse management, thereby improving efficiency in business operations of the company Since then, the researcher decided to choose the topic "Improving warehouse management at Son Kim Retail Joint Stock Company" as the graduate dissertation topic 1.2 Problem Statement Along with the increasingly fierce competition, each enterprise has to improve itself more in management to improve the efficiency of production and business After the internship at the company, being directly contacted and participating in the work at the company, along with the process of investigating and directly interviewing the employees working in the company have shown the importance of warehouse management for the company, as well as seeing the difficulties in warehouse management that the company is facing such as: the arrangement of goods in the warehouse, the management of import and export goods, and management of stockpiling Therefore, the implementation of research on the current situation of warehouse management at the company and from there proposing solutions to improve warehouse management activities at the Company is extremely necessary 1.3 Research objectives The research was conducted to analyze the current situation of warehouse management activities at Son Kim Retail, a company, detailing the achievements and shortcomings in the company's current warehouse management Since then, proposing a number of solutions to improve the company's warehouse management efficiency 1.4 Research subject and scope 1.4.1 Research subject The research subject of this topic is warehouse management at Son Kim Retail Joint Stock Company 1.4.2 Research scope  Space scope: The research was conducted within the company's warehouse in Cat Lai  Time scope: Research data are collected for the range 2018 to 2020 CHAPTER 2: RELATED WORK 2.1 An overview of Son Kim Retail Joint Stock Company 2.1.1 History of formation and development of the company Son Kim Retail Joint Stock Company was established under the certificate of business registration number: 0314804474 issued by Ho Chi Minh City Department of Planning and Investment on December 26, 2017, headquartered at 30 Street 11, Thao Dien ward, district 2, Ho Chi Minh city Over the past years of construction and development, the company with Son Kim brand name has not only confirmed its position in the field of commercial business, development of distribution systems leading fashion brands in Vietnam and internationally such as VERA, JOCKEY, J-BUSS, WOW, MISAKI, ELLE… following the model of a chain of retail stores in Ho Chi Minh City and a wholesale channel system through Distributors, Agents at all levels in the southern provinces A journey of continuous development, the Company has achieved many remarkable achievements such as business growth rate all reached over 60% compared to the previous year, and strong growth in size and human resources the number of customers is increasing, the service partner system is diversified and closely cooperated The initial size of the Company was just a small office, with a small number of employees, and a small amount of capital, despite difficulties and hardships, working in extremely difficult conditions, lacking enough However, the Company still determined to implement it, firstly for the purpose of existence and then to affirm its reputation and brand During the operation process, it is impossible to mention all the difficulties as well as the unexpected obstacles that the employees of the Company must overcome from the startup days, in return the company has confirmed gain reputation, position and brand name in the field of commercial business, develop a distribution system for leading fashion brands in Vietnam and internationally In order to survive in an increasingly competitive market and to meet the increasing requirements of the market as well as the continuous development of the country, the Company has developed its own strategy, in which the focus is is investing in high quality human resources, fostering and improving the qualifications of employees The company constantly innovates technology, equips machines, organizational methods and connects modern services, applies scientific and technical advances to innovating methods of advertising and business towards e-commerce Thereby, it has created reputation with partners providing services, at the same time creating a solid foundation for the company to develop in new conditions With the motto "Consider people as the central factor to determine success, prosperity and sustainable development", so the Company leaders always pay attention to the employees' lives, with specific jobs such as opening expanding business operations, diversifying distribution products, contributing to creating stable jobs and increasing income for employees of the Company This is clearly shown through income level, profit sharing policy, bonus policy and social and medical insurance policies, and also from these professional organizations, the Company has practiced concentrating on collective intelligence, enthusiasm, solidarity and comprehensive development 2.1.2 Organizational chart of the company Figure 2.1 Organizational chart of Son Kim Retail Joint Stock Company (Sourc Board of directors Supervisory Board Sales Department Import-export department Marketing Department Accounting HR Administration Department Department Warehouse e: HR Administration Department) Son Kim Retail Joint Stock Company is organized and operated in compliance with the Enterprise Law 2005 The Company's activities are subject to the Enterprise Law, other relevant laws and the Company Charter The functions and tasks of the departments are assigned as follows:  Board of directors The Board of Directors of the Company includes 03 (three people): 01 Director and 02 Deputy Directors The Executive Director, decides on matters related to the business operations of the Company, is responsible to the Board of Directors for the implementation of the assigned rights and obligations Deputy Directors assist the Director in each specific field and are responsible to the Director for the assigned work contents, proactively handle the tasks authorized by the Director in accordance with the provisions of Laws and Company Rules  Supervisory Board The Supervisory Board is responsible for supervising the Board of Directors in the management and operation of the company, checking the reasonableness, legality, Coordinate with related units and departments, professional departments to study and propose options on product type, quality and consumption to ensure the consumption stage with the highest economic efficiency Inquire about issues related to product quality and customer complaints before submitting to the Director for consideration and decision Organize the management, delivery and receipt of goods, ensure the correct time according to the signed contract, and at the same time ensure that the goods are in compliance with regulations  Marketing Department The Marketing Department is tasked with advising the Board of Directors on issues related to brand development, developing distribution channels, building new product brands, identifying target customers and assisting other departments in the company implements the marketing plan  Accounting Department Perform professional work on financial and accounting in accordance with the State's regulations on accounting standards, accounting principles… Follow up, reflect the capital movement of the Company in all forms and advise the Board of Directors on related issues Advising the Board of Directors on the accounting regime and changes of regimes from time to time in business activities Together with other departments, create a dynamic and effective management information network Participate in building Quality Management System, Environmental Management System and Social Responsibility Management System  HR Administration Department Build human resource structure for departments in the enterprise Advising the Board of Directors on the arrangement, placement and development of personnel through analyzing the organizational structure, evaluating work results and human capacity Annually develop human resource plans and strategies for developing human resources for enterprises, calculate budgets related to labor costs (salary fund, training costs, social insurance, health insurance, uniform costs, ) Join or coordinate with partners to organize salary surveys and carry out labor cost surveys in the market to be the basis for building annual personnel policies Conduct personnel policy survey, employee satisfaction to improve personnel policies Development of salary regulations, labor rules, working regulations and processes, regulations in the recruitment, training, appointment, dismissal, dismissal, commendation, discipline, evaluation for with employees in the business Coordinate with the grassroots Trade Union to develop the annual welfare and bonus program Organize and conduct human resource activities in accordance with regulations: recruitment, personnel assessment, performance assessment, training, salary payment, welfare regime Document management, personal information compliance with current regulations  Warehouse Consolidation: when a shipment/material is not enough, warehouse staff will gather, rectify and rationalize the odd shipment into shipments with sufficient quantity to use the full container shipping method When goods / materials are received from many small sources, the warehouse that acts as a gathering point for such large batches has the advantage of size when transported to the factory or market by means of transportation Commodity coordination: (Organization of business items) In order to respond well to orders including a variety of items, warehouse managers are tasked with separating large shipments, coordinating and merging different types of goods into one complete order, ensuring the goods are ready for delivery sales process Guarantee and storage of goods: Ensure goods are intact in quantity and quality throughout the operation, make the most of the area and capacity of the warehouse, take care and preserve the goods in the warehouse 2.2.1 Warehouse concept The main goal of the supply chain is to provide products to end customers in the most sustainable and cost-effective way possible At the same time, the supply chain can add value to the final consumer by delivering products in the shortest possible time, which means it can help cut costs, improve revenue and customer satisfaction As Langevin & Rippel (2005) explained, warehouses are very important nodes in the supply chain network because they perform valuable functions to support material movement, store processed products, sort vehicle loads, create storage unit collections, and collect shipments In other words, warehouses are places where industries store products and raw materials before delivering them to customers for production and consumption purposes The function of an important warehouse is to store products under safe conditions to ensure that environmental factors will not affect products Warehousing has also been recognized as one of the main activities for enterprises to provide tailor-made services for customers and gain competitive advantages According to Frazelle (2002), warehousing is an integral part of logistics, which aims to provide a key aspect of modern supply chain and play a key role in the success or failure of today's enterprises Some case studies, such as A T Kearney (2004) also found that warehousing accounts for about 20% of logistics costs, while internal inventory accounts for 19% Therefore, warehouse activities are very important to provide high-level customers 2.2.1 Warehouse Role in Modern Supply Chain In the past, warehouses were usually used only for storage purposes, so warehouses still play a role in the supply chain But since decades ago, it has become more extensive Nowadays, the following operations are widely used in warehouses, As listed in Ecklund (2010) and Bake (2010), delivery on the same day (common in multiple warehouses), delay, configuration delay, closing, transshipment facilities, return, batch or batch rupture, merger, accurate delivery to customers, flexibility, timeliness, quick response to customer requirements, labels and labels are also important, and play an important role in tracking and selecting the right materials Customer order execution process Such as Ecklund (2010); Maltz (2012) said that customers usually don't care about the contribution rate of "warehouses owned by companies or operated by third parties" in modern SC (supply chain) warehouses as high as 99%, and perfectly meet the requirements of customers According to Ecklund (2010) North American Warehousing Overview, contract warehousing in the United States accounts for 60% of the commercial market in the United States The role of the third party in the warehouse is increasing day by day Enterprises hope to take advantage of the advantages of the third party in terms of cost minimization, storage space, flexibility, specialized labor force and technology In addition, Maltz (2012) believes that the company can also change the warehouse network without a fixed cost burden (warehouse), but interesting retailers and distributors are unwilling to use third parties The common characteristics of successful warehouse operations are: Invest in people by training people and providing them with more skills about their job responsibilities, measuring the performance of each employee, using evaluation procedures to evaluate service levels and costs, and using the latest technology (software and hardware) required by the warehouse to improve the visibility and speed (speed) of activities In the process of executing an order, the key part is "selecting an order" And it is usually a waste of time to find and select suitable materials in the warehouse Order selection can be done in several ways Commonly used is; Batch or by bar selection, in order to execute multiple orders, select multiple products, then sort the products in the sorting area and merge with other products to complete customer orders and discrete orders; According to each customer's order, only specific products are selected; In this method, products are assembled on the basis of specific routing or transportation criteria; Used when part of an order is reserved for merging with another order The reverse order has some connection with cross-connection 2.2.3 Basic warehouse activities According to Frazelle (2002), there are some activities in the warehouse movement These activities are receiving, transferring and sending, selecting/selecting orders, accumulating/classifying, cross-entering and shipping CHAPTER 1: INTRODUCTION 1.5 Background of the study According to Frazelle (2002), warehouses are more important than ever in the success or failure of an enterprise Therefore, Kiefer and Novack (1999) believe that warehouses are an important intermediary between supply chain members and affect supply chain costs and services According to HIDC/BCI (2001), many companies have established centralized production facilities and warehouses in the past decades, trying to streamline supply chain processes and manage them more effectively According to a survey by ELA/AT Kearney (2005), this leads to larger warehouses responsible for faster distribution to more demanding customers in the region, so the internal logistics process is also more complicated Therefore, it is a challenging task to manage complex warehouses efficiently and efficiently Therefore, an important question is how warehouse management, as a cluster of planning and control procedures and decisions, can be organized to meet today's challenges Ten Hompel and Schmidt (2006) outlined warehouse management including controlling and optimizing complex warehouse and distribution processes Like Bertrand et al (1990); De Toni and Panizzolo (1997); Hatch (1997); Peterson and Silver (1979); Van Assen (2005) added that this depends on the tasks performed and the market in which the warehouse operates in the field of production management It is generally believed that the production volume and product diversity (i.e task complexity) and the speed of change in the external environment (i.e market dynamics) are the main driving forces of the planning and control structure However, there seems to be a lack of systematic research on the dynamics of warehouse planning and control structure As concluded in the research review of warehouse management literature, this study has taken the first step to explore the driving factors of warehouse management It shows that in the current warehouse management literature, analysis-oriented soliton problem research is dominant (Rouwenhorst et al., 2000; And Gu et al.; 2007, 2010) Son Kim Retail Joint Stock Company is a company operating in the retail business, with many achievements in business activities As a reputable enterprise in the retail business, Son Kim Retail Joint Stock Company has a relatively large warehouse system, a lot of goods are circulated Therefore, for the company, the issue of inventory management is even more important The good job of warehouse management will help the company save a lot of costs in management, well perform customer orders, help manage goods effectively, avoid loss and damage to the goods Currently, the warehouse management at the company remains stable, ensuring the goods circulation takes place However, the warehouse management still has limitations, reducing the efficiency of operations at the warehouse, thereby reducing the efficiency of the company's business operations Common difficulties such as the management of import and export, management of stockpiles Therefore, it is very necessary to research and learn the existing limitations in managing the inventory at the company Because from finding out the weaknesses and shortcomings that exist, it will help find solutions to improve the efficiency of warehouse management, thereby improving efficiency in business operations of the company Since then, the researcher decided to choose the topic "Improving warehouse management at Son Kim Retail Joint Stock Company" as the graduate dissertation topic 1.6 Problem Statement Along with the increasingly fierce competition, each enterprise has to improve itself more in management to improve the efficiency of production and business After the internship at the company, being directly contacted and participating in the work at the company, along with the process of investigating and directly interviewing the employees working in the company have shown the importance of warehouse management for the company, as well as seeing the difficulties in warehouse management that the company is facing such as: the arrangement of goods in the warehouse, the management of import and export goods, and management of stockpiling Therefore, the implementation of research on the current situation of warehouse management at the company and from there proposing solutions to improve warehouse management activities at the Company is extremely necessary 1.7 Research objectives The research was conducted to analyze the current situation of warehouse management activities at Son Kim Retail, a company, detailing the achievements and shortcomings in the company's current warehouse management Since then, proposing a number of solutions to improve the company's warehouse management efficiency 1.8 Research subject and scope 1.8.1 Research subject The research subject of this topic is warehouse management at Son Kim Retail Joint Stock Company 1.8.2 Research scope  Space scope: The research was conducted within the company's warehouse in Cat Lai  Time scope: Research data are collected for the range 2018 to 2020 CHAPTER 2: RELATED WORK 2.1 An overview of Son Kim Retail Joint Stock Company 2.1.1 History of formation and development of the company Son Kim Retail Joint Stock Company was established under the certificate of business registration number: 0314804474 issued by Ho Chi Minh City Department of Planning and Investment on December 26, 2017, headquartered at 30 Street 11, Thao Dien ward, district 2, Ho Chi Minh city Over the past years of construction and development, the company with Son Kim brand name has not only confirmed its position in the field of commercial business, development of distribution systems leading fashion brands in Vietnam and internationally such as VERA, JOCKEY, J-BUSS, WOW, MISAKI, ELLE… following the model of a chain of retail stores in Ho Chi Minh City and a wholesale channel system through Distributors, Agents at all levels in the southern provinces A journey of continuous development, the Company has achieved many remarkable achievements such as business growth rate all reached over 60% compared to the previous year, and strong growth in size and human resources the number of customers is increasing, the service partner system is diversified and closely cooperated The initial size of the Company was just a small office, with a small number of employees, and a small amount of capital, despite difficulties and hardships, working in extremely difficult conditions, lacking enough However, the Company still determined to implement it, firstly for the purpose of existence and then to affirm its reputation and brand During the operation process, it is impossible to mention all the difficulties as well as the unexpected obstacles that the employees of the Company must overcome from the start-up days, in return the company has confirmed gain reputation, position and brand name in the field of commercial business, develop a distribution system for leading fashion brands in Vietnam and internationally In order to survive in an increasingly competitive market and to meet the increasing requirements of the market as well as the continuous development of the country, the Company has developed its own strategy, in which the focus is is investing in high quality human resources, fostering and improving the qualifications of employees The company constantly innovates technology, equips machines, organizational methods and connects modern services, applies scientific and technical advances to innovating methods of advertising and business towards e-commerce Thereby, it has created reputation with partners providing services, at the same time creating a solid foundation for the company to develop in new conditions With the motto "Consider people as the central factor to determine success, prosperity and sustainable development", so the Company leaders always pay attention to the employees' lives, with specific jobs such as opening expanding business operations, diversifying distribution products, contributing to creating stable jobs and increasing income for employees of the Company This is clearly shown through income level, profit sharing policy, bonus policy and social and medical insurance policies, and also from these professional organizations, the Company has practiced concentrating on collective intelligence, enthusiasm, solidarity and comprehensive development 2.1.2 Organizational chart of the company Figure 2.1 Organizational chart of Son Kim Retail Joint Stock Company (So Board of directors Supervisory Board Sales Department Import-export department Marketing Department Accounting HR Administration Department Department Warehouse urce: HR Administration Department) Son Kim Retail Joint Stock Company is organized and operated in compliance with the Enterprise Law 2005 The Company's activities are subject to the Enterprise Law, other relevant laws and the Company Charter The functions and tasks of the departments are assigned as follows:  Board of directors The Board of Directors of the Company includes 03 (three people): 01 Director and 02 Deputy Directors The Executive Director, decides on matters related to the business operations of the Company, is responsible to the Board of Directors for the implementation of the assigned rights and obligations Deputy Directors assist the Director in each specific field and are responsible to the Director for the assigned work contents, proactively handle the tasks authorized by the Director in accordance with the provisions of Laws and Company Rules  Supervisory Board The Supervisory Board is responsible for supervising the Board of Directors in the management and operation of the company, checking the reasonableness, legality, honesty and prudence in management, operating business activities, organization of accounting, statistics and financial reporting The Supervisory Board operates independently from the Board of Directors  Sales Department The Sales Department has the function to advise, give opinions and propose to the Board of Directors of the company on issues related to the company's distribution of products and services to the market effectively and efficiently fastest The sales department has the function of instructing and directing research and development activities of new products and services or research and improvement of existing products and services to meet the needs of the market These activities will contribute to expanding and developing the target market for the enterprise Develop strategies for product introduction and market expansion to attract customer interest Planning and implementing business activities as well as calculating and reporting the cost of products and services, to have a basis to sign contracts with customers  Import-export Department Advising the Board of Directors in the fields related to import and export Develop marketing plans, forecasting the product consumption market, forecasting product prices in the year and each specific time to submit to the Director for approval Import-Export Department is authorized by the Director to participate in negotiations with partners on fields related to the import and export work to submit to the Director for decision and implementation Coordinate with related units and departments, professional departments to study and propose options on product type, quality and consumption to ensure the consumption stage with the highest economic efficiency Inquire about issues related to product quality and customer complaints before submitting to the Director for consideration and decision Organize the management, delivery and receipt of goods, ensure the correct time according to the signed contract, and at the same time ensure that the goods are in compliance with regulations  Marketing Department The Marketing Department is tasked with advising the Board of Directors on issues related to brand development, developing distribution channels, building new product brands, identifying target customers and assisting other departments in the company implements the marketing plan  Accounting Department Perform professional work on financial and accounting in accordance with the State's regulations on accounting standards, accounting principles… Follow up, reflect the capital movement of the Company in all forms and advise the Board of Directors on related issues Advising the Board of Directors on the accounting regime and changes of regimes from time to time in business activities Together with other departments, create a dynamic and effective management information network Participate in building Quality Management System, Environmental Management System and Social Responsibility Management System  HR Administration Department Build human resource structure for departments in the enterprise Advising the Board of Directors on the arrangement, placement and development of personnel through analyzing the organizational structure, evaluating work results and human capacity Annually develop human resource plans and strategies for developing human resources for enterprises, calculate budgets related to labor costs (salary fund, training costs, social insurance, health insurance, uniform costs, ) Join or coordinate with partners to organize salary surveys and carry out labor cost surveys in the market to be the basis for building annual personnel policies Conduct personnel policy survey, employee satisfaction to improve personnel policies Development of salary regulations, labor rules, working regulations and processes, regulations in the recruitment, training, appointment, dismissal, dismissal, commendation, discipline, evaluation for with employees in the business Coordinate with the grassroots Trade Union to develop the annual welfare and bonus program Organize and conduct human resource activities in accordance with regulations: recruitment, personnel assessment, performance assessment, training, salary payment, welfare regime Document management, personal information compliance with current regulations  Warehouse Consolidation: when a shipment/material is not enough, warehouse staff will gather, rectify and rationalize the odd shipment into shipments with sufficient quantity to use the full container shipping method When goods / materials are received from many small sources, the warehouse that acts as a gathering point for such large batches has the advantage of size when transported to the factory or market by means of transportation Commodity coordination: (Organization of business items) In order to respond well to orders including a variety of items, warehouse managers are tasked with separating large shipments, coordinating and merging different types of goods into one complete order, ensuring the goods are ready for delivery sales process Guarantee and storage of goods: Ensure goods are intact in quantity and quality throughout the operation, make the most of the area and capacity of the warehouse, take care and preserve the goods in the warehouse 2.2.1 Warehouse concept The main goal of the supply chain is to provide products to end customers in the most sustainable and cost-effective way possible At the same time, the supply chain can add value to the final consumer by delivering products in the shortest possible time, which means it can help cut costs, improve revenue and customer satisfaction As Langevin & Rippel (2005) explained, warehouses are very important nodes in the supply chain network because they perform valuable functions to support material movement, store processed products, sort vehicle loads, create storage unit collections, and collect shipments In other words, warehouses are places where industries store products and raw materials before delivering them to customers for production and consumption purposes The function of an important warehouse is to store products under safe conditions to ensure that environmental factors will not affect products Warehousing has also been recognized as one of the main activities for enterprises to provide tailor-made services for customers and gain competitive advantages According to Frazelle (2002), warehousing is an integral part of logistics, which aims to provide a key aspect of modern supply chain and play a key role in the success or failure of today's enterprises Some case studies, such as A T Kearney (2004) also found that warehousing accounts for about 20% of logistics costs, while internal inventory accounts for 19% Therefore, warehouse activities are very important to provide high-level customers 2.2.1 Warehouse Role in Modern Supply Chain In the past, warehouses were usually used only for storage purposes, so warehouses still play a role in the supply chain But since decades ago, it has become more extensive Nowadays, the following operations are widely used in warehouses, As listed in Ecklund (2010) and Bake (2010), delivery on the same day (common in multiple warehouses), delay, configuration delay, closing, transshipment facilities, return, batch or batch rupture, merger, accurate delivery to customers, flexibility, timeliness, quick response to customer requirements, labels and labels are also important, and play an important role in tracking and selecting the right materials Customer order execution process Such as Ecklund (2010); Maltz (2012) said that customers usually don't care about the contribution rate of "warehouses owned by companies or operated by third parties" in modern SC (supply chain) warehouses as high as 99%, and perfectly meet the requirements of customers According to Ecklund (2010) North American Warehousing Overview, contract warehousing in the United States accounts for 60% of the commercial market in the United States The role of the third party in the warehouse is increasing day by day Enterprises hope to take advantage of the advantages of the third party in terms of cost minimization, storage space, flexibility, specialized labor force and technology In addition, Maltz (2012) believes that the company can also change the warehouse network without a fixed cost burden (warehouse), but interesting retailers and distributors are unwilling to use third parties The common characteristics of successful warehouse operations are: Invest in people by training people and providing them with more skills about their job responsibilities, measuring the performance of each employee, using evaluation procedures to evaluate service levels and costs, and using the latest technology (software and hardware) required by the warehouse to improve the visibility and speed (speed) of activities In the process of executing an order, the key part is "selecting an order" And it is usually a waste of time to find and select suitable materials in the warehouse Order selection can be done in several ways Commonly used is; Batch or by bar selection, in order to execute multiple orders, select multiple products, then sort the products in the sorting area and merge with other products to complete customer orders and discrete orders; According to each customer's order, only specific products are selected; In this method, products are assembled on the basis of specific routing or transportation criteria; Used when part of an order is reserved for merging with another order The reverse order has some connection with cross-connection 2.2.3 Basic warehouse activities According to Frazelle (2002), there are some activities in the warehouse movement These activities are receiving, transferring and sending, selecting/selecting orders, accumulating/classifying, cross-entering and shipping ... supply in Hanoi market In summary: This topic is a reference for strategic makers to develop and manage the life insurance market in Hanoi, insurance businesses in general, and life insurance in. ..Thesis title "Developing life insurance market in Hanoi? ?? With the subject, we determine the object of research is the life insurance market in Hanoi for years (2015 - 2020), thereby assessing the current... insurance market operating in Hanoi today? - How to develop the life insurance market in Hanoi and bring life insurance products closer to the people of Hanoi? 1.5 Research scope In terms of space: