Giáo trình Anh văn chuyên ngành 1 này đề cập về các vấn đề liên quan đến dịch vụ khách sạn, nhà hàng như việc tiếp đãi, ẩm thực,... Nội dung được trình bày dưới dạng các từ vựng, câu, mẫu đàm thoại xác thực theo tình huống. Mời các bạn cùng tham khảo.
ỦY BAN NHÂN DÂN TỈNH AN GIANG TRƯỜNG CAO ĐẲNG NGHỀ AN GIANG GIÁO TRÌNH Anh văn chuyên ngành NGHỀ: NGHIỆP VỤ NHÀ HÀNG – QUẢN TRỊ KHÁCH SẠN TRÌNH ĐỘ TRUNG CẤP Ban hành theo Quyết định số: 630/QĐ-CĐN ngày 05 tháng năm 2022 Hiệu trưởng trường Cao đẳng Nghề An Giang An Giang – Năm 2022 (LƯU HÀNH NỘI BỘ) ENGLISH FOR hotel and catering industry Course FOR LEVEL: COLLEGE WORKER LEVEL TUYÊN BỐ BẢN QUYỀN Tài liệu thuộc loại sách giáo trình nên nguồn thơng tin phép dùng nguyên trích dùng cho mục đích đào tạo tham khảo Mọi mục đích khác mang tính lệch lạc sử dụng với mục đích kinh doanh thiếu lành mạnh bị nghiêm cấm LỜI GIỚI THIỆU Theo yêu cầu phát triển hội nhập xã hội, trao đổi hợp tác lao động quốc tế, giao tiếp Ngoại Ngữ nói chung tiếng Anh nói riêng trở nên phổ biến cần thiết Việc sử dụng tiếng Anh ngành nghề trường học yêu cầu đào tạo thiết thực Và môn tiếng Anh chuyên ngành Nhà hàng – Khách sạn mơn quan trọng Giáo trình tiếng Anh chuyên ngành Nghiệp vụ nhà hàng – Khách sạn biên soạn sở chương trình khung Tổng cục Nghề ban hành, việc tham khảo tài liệu liên quan đến ngành học, ý kiến đóng góp quý thầy cô đồng nghiệp tổ chuyên môn kinh nghiệm rút từ thực tế đào tạo Quyển giáo trình đề cập vấn đề liên quan đến dịch vụ khách sạn, nhà hàng việc tiếp đãi, ẩm thực, Nội dung trình bày dạng từ vựng, câu, mẫu đàm thoại xác thực theo tình Chức giáo trình cung cấp nội dung giảng dạy - học tập, để giáo viên dễ dàng tổ chức hoạt động giao tiếp cho học sinh theo chủ đề yêu cầu chương trình học Chương trình tiếng Anh chuyên ngành gồm 180 học, chia thành hai chuyên ngành Quyển giáo trình chuyên ngành một, 90 học, thực học kỳ Giáo trình gồm nội dung sau: - Chun ngành (course 1): có 06 đơn vị học (unit) chuyên từ vựng chuyên ngành cấu trúc câu sử dụng tình giao tiếp Giáo trình biên soạn tinh thần nghiêm túc, trách nhiệm, tham khảo từ nhiều nguồn tài liệu, chắn khơng tránh khỏi sai sót Rất mong nhận nhận xét, đánh giá ý kiến đóng góp để giáo trình ngày hồn thiện An Giang, ngày 10 tháng 02 năm 2022 Người biên soạn Nguyễn Lê Thuỳ Trang CHƯƠNG TRÌNH MƠ ĐUN Tên mô đun: ANH VĂN CHUYÊN NGÀNH Nghề: NGHỆP VỤ NHÀ HÀNG – QUẢN TRỊ KHÁCH SẠN Mã số mô đun: MD 10.1 Thời gian thực mô đun: 90 (Lý thuyết: 25 giờ; Bài tập: 60 giờ, kiểm tra: giờ) Trình độ đào tạo: TRUNG CẤP - Hệ: năm I VỊ TRÍ, TÍNH CHẤT CỦA MƠN HỌC: Vị trí: - Mơ đun tiếng Anh chuyên ngành nghiệp vụ nhà hàng nằm nhóm kiến thức sở chuyên ngành chương trình khung đào tạo trình độ trung cấp nghề ” nghiệp vụ nhà hàng – khách sạn” Mô đun bố trí giảng dạy sau mơn tiếng Anh 2.Tính chất: - Anh văn chuyên ngành nghiệp vụ nhà hàng môn lý thuyết kết hợp với rèn luyện kỹ Nghe – Nói – Đọc – Viết (Nghe – Nói chủ yếu) II MỤC TIÊU MƠ ĐUN: Sau học xong Anh văn chuyên ngành nghiệp vụ nhà hàng – quản trị khách sạn học sinh có thể: Về kiến thức: - Vận dụng từ, cấu trúc câu nói chuyên ngành nghiệp vụ nhà hàng – khách sạn Về kỹ năng: HSSV đạt yêu cầu kỹ năng: - SPEAKING: có khả nói diễn đạt để người khác hiểu giao tiếp thông thường môi trường làm việc; - LISTENING: có khả nghe hiểu thông tin người khác diễn đạt giao tiếp thông thường mơi trường làm việc; - READING: có khả đọc hiểu thông tin giao tiếp thông thường môi trường làm việc; - WRITING: có khả viết diễn đạt để người khác hiểu giao tiếp thông thường môi trường làm việc Về lực tự chủ trách nhiệm: - HSSV có thái độ tích cực việc học sử dụng tiếng Anh III NỘI DUNG MÔN HỌC: Nội dung tổng quát phân bổ thời gian: Tên chương mục TT Thời gian Tổng Lý TH, Kiểm tra* số thuyết BT (LT / TH) * CHUYÊN NGÀNH UNIT 1: WHAT DAY WAS IT TODAY? Stop and check (ôn tập & kiểm tra) UNIT 2: I ASK FOR IT RARE Stop and check (ôn tập & kiểm tra) UNIT 3: DID YOU ORDER FISH, SIR? Stop and check (ôn tập & kiểm tra) UNIT 4: I’LL BRING THE DESSERT, SIR? Stop and check (ôn tập & kiểm tra) UNIT 5: I’M GOING TO BE A GOOD WAITER Stop and check (ôn tập & kiểm tra) 15 15 15 15 15 5 5 10 10 10 10 10 Cộng 90 25 60 1 1 Nội dung chi tiết: ANH VĂN CHUYÊN NGÀNH Unit WHAT DAY WAS IT TODAY? I Mục tiêu: - Nắm từ vựng ngày, tháng, mùa - Hiểu sử dụng khứ đơn với “be” - Chủ động, tự giác học tập II Nội dung: Vocabulary: Days, months, years and seasons Grammar a) The Simple Past Tense of TO BE b) Positive sentence, Negative sentence, Questions Practice Thời gian: Thời gian: Thời gian: 10 STOP AND CHECK I Mục tiêu: Nhằm ôn tập hệ thống lại cho người học số kiến thức từ vựng, cấu trúc ngữ pháp, mẫu câu, rèn kỹ nghe nói đọc viết học 1, kiểm tra đánh giá người học II Nội dung: Revision: The simple past tense Thời gian: Practice Thời gian: Test Thời gian: Unit I ASK IT FOR RARE I Mục tiêu: - Nắm vốn động từ tiếng Anh chuyên phục vụ khách nhà hàng khách sạn - Giới thiệu cách sử dụng khứ đơn - Hiểu sử dụng đại từ sở hữu - Chủ động, tự giác học tập II Nội dung: Vocabulary: Verbs used in serving guests Grammar: a) The Simple Past Tense b) Possessive pronouns Practice Thời gian: Thời gian: Thời gian: 10 STOP AND CHECK I Mục tiêu: Nhằm ôn tập hệ thống lại cho người học số kiến thức từ vựng, cấu trúc ngữ pháp, mẫu câu, rèn kỹ nghe nói đọc viết học 2, kiểm tra đánh giá người học II Nội dung: Revision: The simple future tense Thời gian: Possessive Pronouns Practice Thời gian: Test Thời gian: Unit DID YOU ORDER FISH, SIR? I Mục tiêu: - Nắm vốn từ vựng tiếng Anh thức ăn - Hiểu khứ đơn thể phủ định câu hỏi - Hiểu sử dụng đại từ ONE ONES - Chủ động, tự giác học tập II Nội dung: Vocabulary: Foodstuff (1) Thời gian: Grammar Thời gian: a) The Simple Past Tense: Negative sentence & Questions b) Pronouns ONE/ONES Practice Thời gian: 10 STOP AND CHECK I Mục tiêu: Nhằm ôn tập hệ thống lại cho người học số kiến thức từ vựng, cấu trúc ngữ pháp, mẫu câu, rèn kỹ nghe nói đọc viết học 3, kiểm tra đánh giá người học II Nội dung: Revision: The simple past tense (negative, question) Thời gian: Pronouns ONE / ONES Practice Thời gian: Test Thời gian: Unit I’LL BRING YOU THE DESSERT, SIR! I Mục tiêu: - Nắm vốn từ vựng tiếng Anh chuyên nghề hướng dẫn nguyên tắc an toàn - Hiểu cách sử dụng động từ khuyết thiếu "might, could, may, must, should" - Sử dụng mệnh lệnh để thực phép tính "add, subtract, multiply, divide" - Chủ động, tự giác học tập II Nội dung: Vocabulary: Foodstuff (2) Grammar a) The Simple Future tense b) Subject and Object pronouns Practice Thời gian: Thời gian: Thời gian: STOP AND CHECK I Mục tiêu: Nhằm ôn tập hệ thống lại cho người học số kiến thức từ vựng, cấu trúc ngữ pháp, mẫu câu, rèn kỹ nghe nói đọc viết học 4, kiểm tra đánh giá người học II Nội dung: Revision: The simple future tense (negative, question) Thời gian: Subject and Object Pronouns Practice Thời gian: Test Thời gian: Unit I’M GOING TO BE A GOOD WAITER I Mục tiêu: - Nắm từ vựng tiếng Anh công việc nhà hàng khách sạn - Hiểu sử dụng cấu trúc ”going to” - Hiểu sử dụng cấu trúc “have to” “will have to” - Chủ động, tự giác học tập II Nội dung: Vocabulary: Jobs Grammar a) GOING TO b) HAVE TO and WILL HAVE TO Practice Thời gian: Thời gian: Thời gian: STOP AND CHECK I Mục tiêu: Nhằm ôn tập hệ thống lại cho người học số kiến thức từ vựng, cấu trúc ngữ pháp, mẫu câu, rèn kỹ nghe nói đọc viết học 5, kiểm tra đánh giá người học II Nội dung: Revision: Going to Thời gian: Have to and will have to Practice Thời gian: Test Thời gian: IV ĐIỀU KIỆN THỰC HIỆN MƠ ĐUN: Phịng học chun mơn hóa/ nhà xưởng: Phịng học lý thuyết thống mát, tiện nghi Trang thiết bị, máy móc: - Giấy, bút, băng, đĩa CD, tranh, poster - Máy chiếu đa phương tiện, máy hát CD, máy vi tính Học liệu, dụng cụ, nguyên liệu: - Tranh, ảnh, giáo cụ trực quan minh hoạ giảng Các điều kiện khác: - Phòng LABS đủ điều kiện thực hành V NỘI DUNG VÀ PHUƠNG PHÁP ĐÁNH GIÁ: Nội dung: a) Kiến thức: - Từ vựng tiếng Anh chuyên nghề phục vụ nhà hàng – khách sạn - Cách sử dụng giới từ vị trí "at, on, under, in, above " - Cách sử dụng động từ khuyết thiếu "might, could, may, must, should" - Các lời nói yêu cầu hay đề nghị cách lịch - Sử dụng thành thạo danh động từ - Sử dụng câu bị động giải thích với khách - Cách sử dụng xác câu điều kiện b) Kỹ năng: - Rèn luyện kỹ nghe, nói, đọc, viết tiếng Anh chuyên nghề - Sử dụng thành thạo từ vựng cấu trúc học chương trình - Đọc hiểu tài liệu, sách hướng dẫn chuyên nghề phục vụ nhà hàng – khách sạn c) Năng lực tự chủ trách nhiệm: - Cẩn thận, tự giác VI HƯỚNG DẪN THỰC HIÊN MÔ ĐUN: Phạm vi áp dụng chương trình: Chương trình sử dụng để giảng dạy cho trình độ Trung cấp “Nghiệp vụ nhà hàng Quản trị khách sạn” Hướng dẫn phương pháp giảng dạy mô đun: a) Đối với giáo viên, giảng viên; - Giáo viên yêu cầu phải có cử nhân cấp tương đương tính theo kinh nghiệm dạy học trước - Sách, giáo trình tài liệu tham khảo; - Kế hoạch giáo viên, lịch trình giảng dạy giáo án giáo viên phải rõ ràng, chia b) Đối với học sinh - Học sinh cần phải có đủ dụng cụ tài liêu học tập - Học làm đầy đủ Thường xuyên thực hành nghe, nói, viết đọc hiểu Những trọng tâm chương trình cần ý: Preposition, modals, modifiers, gerunds, passive voice, relative clauses, conditional sentences, questions, Tài liệu cần tham khảo: Know how 1(student book) Tác giả: Angela Blackwell- Therese Naber NXB OXFORD Know how 1(Work book) Tác giả: Angela Blackwell- Therese Naber NXB OXFORD May I Help You? Tác giả: Christopher St J Yates NXB Prentice Hall Check In Tác giả: Christopher St J Yates NXB Prentice Hall Lifelines opener (student book & work book) Tác giả: Tom Hutchinson NXB OXFORD Highly Recommended (New Edition) Tác giả: Trish Stott & Rod Revell NXB OXFORD Highly Recommended (Intermediate) Tác giả: Trish Stott & Rod Revell NXB OXFORD MỤC LỤC ĐỀ MỤC LỜI GIỚI THIỆU CHƯƠNG TRÌNH MƠN HỌC MỤC LỤC TRANG ENGLISH FOR HOTEL & CATERING INDUSTRY Unit What Day Was It Yesterday? Unit I Ask It for Rare 12 Unit Did You Order Fish, Sir? 19 Unit I’ll Bring You The Dessert, Sir 26 Unit I’m Going to Be A Good Waiter 34 Stop And Check TÀI LIỆU THAM KHẢO 39 45 Unit WHAT DAY WAS IT YESTERDAY? Vocabulary: Days, months, seasons Grammar: The simple past tense of TO BE Function: Talking about past events I Vocabulary These are the months of the year March August January October May July April February a/ Can you number them in the correct order? b/ Compare your ideas with a partner c/ Listen, check, and repeat These are the days of the week Saturday Thursday Tuesday Friday a/ Write them in the diary Monday ………………….……… …………………………… …………………………… …………………………… …………………………… …………………………… …………………………… November June December September Monday Wednesday Sunday weekdays the weekend b/ Listen, check and repeat c/ Match the times and the parts of the day 8.00 a.m night 3.30 p.m the afternoon 7.00 p.m the morning 11.30 p.m the evening d/ What’s your favorite day of the week? What’s your favorite part of the day? Why? Seasons in the year Summer Spring Autumn (Fall) Rainy season Dry season a/ Answer the questions: How many seasons are there in the U.S? ……………………………………………………………… How many seasons are there in Vietnam? ……………………………………………………………… b/ Tell activities in the seasons? c/ Which months are parts of which seasons? Example: June, July, August and September are summer months Winter 31 10 11 12 13 Main course Intermediate course Sorbet Roast with salad Cold roast Vegetable Sweet Savory Dessert Saddle of Lamp Sweetbreads with apparatus Champagne sorbet Guinea hen stuffed with goose liver Game terrine Braised lettuce with peas Charlotte russe Cheese fritter Jellied fruit Short Menus The following examples of five-courses, and three-courses menus illustrate that even today’s short menus follow the same sequence based on the classical thirteen-course French menu The individual courses, however, have been merged in many cases The original main course consisted of an entire, uncarved poultry, meat, or game animal - a whole prime rib of beef, for example Today the entree has merged with the main course The vegetable, at one time a separate course, today is served as a side dish with the main course Cold appetizers are always served before the soup Hot appetizers are served after the soup 4-course Menu Course Examples Cold appetizer Melon with port Soup - Warm appetizer Fillet of sole Joinville Steamed rice Main course Chicken breast with truffles Steamed rice Braised lettuce with bacon Dessert Hazelnut cream The Menu Format In many cases, especially in restaurants serving haute cuisine, the a part or table d’hote menu is beautifully hand written to emphasize the traditional character of the restaurant In less fancy restaurants, a modern variant that is similar but simpler is often used: the blackboard, on which are written recommendations concerning the day’s specialties In general, however, the table d’hote or a part menu, which changes daily or cyclically, is prepared in-house (on a typewriter or computer) and duplicated as necessary A separate menu listing the daily specials might also be separated In many restaurants the table d’hote or a part menu and daily specials contains only a fraction of what is offered Often an a la carte menu, from which the guests can select an array of dishes that are always available, is also provided If an a la carte menu is offered, the other menus are inserted in or clipped to its folder The daily menus may also be placed 32 at every seat, but in most establishments they are offered by the service staff along with the regular a la carte menu Basic Principles for Organizing a Menu Cold and warm dishes are listed separated Appetizers, soups, seafood, and main courses are listed in separated group In every group the lighter dishes are listed before the richer ones Salads should be highlighted If offered, low-calorie foods should be specially indicated, and the number of calories should be provided Every dish should be described simply and clearly, in an appetizing way, without being too flower House specialties and seasonal items should correspond to the season and should change accordingly Use a clip-on menu or special insert to attract attention to them The dessert selection should be listed on a separate attractive card The menu should inform the guests that such a card is available The numbering of items can save time and confusion, especially with many of the new computerized cash registers Numbering, however, discourages communication between guests and the service staff and thus dos not help promote sales For an easy compromise, place on numbered menu at the register or where orders are relayed to the kitchen so you can punch in the guest’s order by number; the guest, however, orders the actual foods with words, not numbers Decide whether the following statements are true (T) or false (F) a Antonin Careme was the first to design the short menu b Game is the cold course in the traditional menu c Soup is sometimes absent from the modern short menu d Vegetable used to be served separately in the thirteen-course menu e Customers are served a cold appetizer after the soup f Customers can choose different dishes from a table d’hotel menu g Light courses are often presented before rich ones in a menu h Depending on different seasons, restaurant menus may present a Varity of dessert i Menu items are often numbered only when the restaurant has a cash register j The communication problem with menu numbering is that customers order foods and drinks while the waiter/waitress has to note down the number Sample Dessert Menu DESSERT MENU Apple pie, Strawberry pie, cherry pie Pumpkin custard, Thai custard Fruit cake, chocolate layer cake, cheese cake Rambutan and pineapple in syrup French pastry, Danish pastry Pomegranate seeds in syrup Rice pudding, Chocolate pudding Mango and Sticky rice Ice cream Golden drops, Golden spray Fresh fruits in season Sweet bananas in coconut milk Papaya boat Soft noodles in coconut milk Thai custard in pumpkin Glutinous rice in banana leaves 33 Task Write the name in English of the food spaghetti egg butter cottage cheese shrimp sour cream hot dog bread pizza seafood hamburger tuna steak yogurt ice cream rice pancake Kebab milk 1…………… 2………… 3…………… 8…………… ham sausage steak sandwich salad fried fish bacon jam roast chicken cheese porridge cabbage 4………… 9………… 5………… 6…………… 7………… 10.………… 11…………… 12………… 13…………… 14………… 15………… 16…………… 17………… 18…………… 19………… 20………… 21…………… 22………… 23…………… 24………… 25………… 26…………… 27………… 28…………… 29………… 30………… 34 Unit I’M GOING TO BE A GOOD WAITER Vocabulary: Jobs Grammar: Be going to Have to / Will have to Function: Jobs and responsibilities in the restaurant and hotel I Vocabulary Jobs What they do? Look at the pictures below They show people who work in the holiday Inn hotel in Manchester, England Say what jobs these people do, like this: He’s a chef …………………………… She’s ……………………… …………………………… …………………………… …………………………… …………………………… …………………………… …………………………… 35 Now say what these people Use the table below to help you The chef The waitress The receptionist The porter The cashier The barman The maid The head waiter in the bar in the bedroom works at the front desk works in the restaurant in the kitchen all over the hotel in the restaurant He carries the luggage She cleans them He supervises the waiter He cooks food She serves the meals She prepares the bills He serves the drinks She welcomes the guests The chef works in the kitchen He cooks the food ………………………………………………………………………… 10 ……………………………………………………………………… 11 ……………………………………………………………………… 12 ……………………………………………………………………… 13 ……………………………………………………………………… 14 ……………………………………………………………………… 15 ……………………………………………………………………… 16 ……………………………………………………………………… II Grammar Be Going to a/ Look at the chart and article then correct ending for this sentence Use be going to for (future plans / something happening now.) Now find three more examples of be going to Future: be going to verb Statements Questions and answers I‘m (I’m not) You‘re (You aren’t) He / She / It ‘s going to be on time (He / She / It isn’t) We‘re (We aren’t) They‘re (They aren’t) Are you going to celebrate? Yes, I am / No, I’m not Is he going to celebrate? Yes, he is / No, he isn’t What are they going to celebrate? Their wedding anniversary b/ Find in the missing word in each sentence to are is going We going to celebrate this weekend When is Frank to start his new job Graciela going to get present My friends are going have a party 36 Have to / will have to When you can’t help Sometimes you can’t help a guest yourself But you can tell them what they must Look at what these guests say and tell them what to sorry I’m afraid I can’t help you, sir madam You’ll have to go wait speak ring deposit try to the travel agent them at reception to the post office until the table is free to the manager his room him at his office another hotel until the next one comes a But I want a table now Not in half an hour’s time ……………………………………………………………… b Can I put my valuables in a safe place, please? ……………………………………………………………… c Do you know where Mr Sanchez is? ……………………………………………………………… d Are there any nice trips we could make over the weekend? ……………………………………………………………… e Can you get me some stamps for these letters, please? ……………………………………………………………… f I’m afraid I’ve lost my wallet, so I can’t pay What you suggest I do? ……………………………………………………………… g Can you change these tickets for me, please? ……………………………………………………………… h Are you saying you haven’t got a single free room? ……………………………………………………………… i But I need a taxi immediately ……………………………………………………………… III Practice Task Fill in the blanks with the correct form of would like, want to, be going to, or plan to would like to I ……………….…… (like) find a different job, but I ……………………… (not go) look for one now Sharon ………………… (want) go back to college She …… ………… (plan) start in the fall Jean and Darren …………………… (go) open a business They ………………… (like) open on November first 37 We …………………… (want) learn more English because we ………………… (plan) travel around the United States and Canada I ………………………… (not go) take that job in Texas I … ………… (not want) leave my family and friends Task Complete the text using words from the box and the correct form of the words in brackets don’t have to doesn’t have to has to didn’t have to had to will have to won’t have to will be able to won’t be able to have to Peter and Sheila were getting ready for work Their son Jack still in bed He didn’t have to go ……………….……… (not go) to college but he 2…………………… (study) hard for his exams Peter and Sheila thought he wouldn’t any work ‘Don’t forget’, said Peter, as he left for work,’ You 3……………… (study) for your exams.’ ‘Yes, Dad!’ said the voice from under the blankets ‘If you’re not here I (work) all day without any interruption.’ And Peter left the house But he couldn’t start his car He 5………………… (go) back into the house and tell his wife Sheila He said, ‘Darling I 6………………… (go) by bus.’ But she answer, ‘You 7…………………… (not go) by bus because I can give you a lift in my car.’ But her car didn’t start either ‘We 8…………………… (get) the bus after all, ‘said Peter ‘But I haven’t got lots of change I 9……………………… (pay) So they went to the bus stop When the bus arrived they asked for two tickets Peter looked into his jacket pockets and his briefcase, but he couldn’t find his money ‘You 10 …………………… (get off) the bus I’m afraid, ‘ said the bus driver ‘No you 11 ……… ………… (not get off) said the voice outside the bus It was Jack ‘I’ve got your wallet here, Dad When I was getting my books ready I found it on the table so I ran after you!’ Intentions and Spontaneous decisions Look at how we talk about things that we have already decided: I’m going to have the fondue It’s delicious here Look at how we make decision at the moment of speaking: In that case, I’ll have the pork medallions In the following exercises, put the verbs into the correct form using either will or going to Example: “What would you like, tea or coffee?” “Oh, I’ll have coffee, please.” a ‘Have you written that letter yet?’ ‘Oh, no – I forgot I …………………….… (do) it now.’ b ‘I’ve decided to buy a new car.’ ‘Oh, have you? What sort …………………… (you / buy)?’ c ‘Has Susan got any plans, now she’s finished college?’ ‘Oh, yes She ………… … (look) for a job in hotel management.’ d ‘I can’t remember how to retrieve a customer’s guest history on the computer.’ ‘Oh, don’t worry It’s quite easy I ………………… (show) you.’ e ‘I’m afraid there is no chicken tonight.’ ‘OK We ………………… (have) the beef 38 Task Match the jobs with the responsibilities JOB RESPONSIBILITY reception manager _ a menus and the kitchen restaurant manager _ b luggage housekeeper _ c front office head chef _ d guests' questions and requests cashier _ e baking bread and croissants receptionist _ f bedrooms and linen reservations clerk _ g helping the sous chef porter _ h the restaurant staff rotas room attendants _ i reservations by phones and email 10 pastry chef _ j money and bills 11 commis chef _ k preparing vegetables 12 kitchen porter _ cleaning rooms and making beds Task Complete the text with the words from the box luggage printer dry cleaning refrigerator in-room services travel arrangements payments room attendants LET ME INTRODUCE YOU Sabina, the manager of a busy hotel, introduces her team “Our hotel has a lot of staff who are all responsible to me This is one of our recepti onists She's called Maria Her job is very demanding because she handles everything from arrivals to departures She also helps guests book plane tickets and make other 1………… Our newest member of staff is Federico, who is the cashier He is responsible for handling all the guest 2………………… He keeps all the data on the computer and when guests check out he uses the 3………………… to give them a bill As well as front office, we have other staff like Tom, the porter He is responsible for taking the guests’ 4…………… …… To their rooms Diana is a housekeeper, who is responsible for all the 5…………… …… She manages our team of cleaners and …………………, and makes sure rooms are clean and there are drinks and snacks in each …………………… Diana is the person who guests contact when they want to use our laundry or 8………………… services.” 39 STOP AND CHECK I REVISION Unit Vocabulary: Days, months, seasons Grammar: The simple past tense of TO BE Function: Talking about past events Unit Vocabulary: Offering and Accepting Grammar: The simple past tense Function: Talking about past events and Taking orders Unit Vocabulary: foodstuff Grammar: The simple past tense (negative and question) Pronoun: ONE, ONES Function: Ordering and Restaurant talk Unit Vocabulary: foodstuff Grammar: The simple future tense Subject and Object pronoun Function: Ordering and Restaurant talk Unit Vocabulary: Jobs Grammar: Be going to Have to / Will have to Function: Jobs and responsibilities in the restaurant and hotel II PRACTICE Past simple: affirmative and negative Task Complete the sentences Use the past simple form of verbs lived When Jason was a child, he …………… (live) in the USA Sahra ……………… (start) her project last week I ……………… (not play) tennis because I was tired They ……………… (finish) work at nine o’clock last night The car ……………… (not stop) after the accident After school we ……………… (study) in the library for an hour Task Complete the sentences with the words in the box and ago four days a week an hour a month two months Now it’s May Mark went to Italy in March two months ago Mark went to Italy ………………………… Now it’s 12.00 I started my exam at 11.00 I started my exam ……………………………… two years 40 Today it’s Saturday I last saw Juliet on Tuesday I last saw Juliet ……………………………… Now it’s 2001 My brother left school in 1999 My brother left school ……………………………… Now it’s February I last went to the cinema in January I last went to the cinema ……………………………… Task Write the irregular past simple verbs Infinitive Past simple Infinitive make made meet see win give have 10 buy go 11 write come 12 take Past simple Task Complete the sentences Use verbs from task in the past simple affirmative or negative form had Thanks for the party We …………… a really good time We …………… camping last year – it was great The shop was very expensive, so she …………… anything My teacher was angry because I …………… my homework They played really well, but they …………… the game Tony …………… Elena at one o’clock and they had lunch together I …………… her a letter, but she didn’t answer it Past simple: questions Task Your friend came back from his holiday yesterday Write questions to ask him Where / go? Where did you go? ……………………………………… how / travel? ……………………………………… go / alone? ……………………………………… stay / in a good hotel? ……………………………………… how long / stay there? ……………………………………… meet / any interesting people? ……………………………………… Multiple choice 41 Task Choose the best answer to complete each sentence Many reporters predict that the major _ the election next year a is not winning b is not going to win c not win I think Julie will _ President of United States someday a becomes b become c becoming Fumiko _ to have dinner with Reiko on landmarks Friday night Miguel _ many historic on his trip to Philadelphia next week a go b are going c is going Scientists _ alternative energy sources in the next hundred year a sees b be seeing c is going to see _ practising with the team tomorrow? a are going to find b going to find c is going to find a Is Jada b Will Jada c Is Jada going to Task Find the error in each sentence and correct it going to Many economists believe the interest rates are gonna drop again ………………… The exhibit will opens in three weeks The team not will win the game without Kedra When wills the semester end? Is going home for holidays Soo-jin? My aunt and uncle is flying to Baltimore tonight Tomek is going perform in a Broadway musical next month Task Choose the best answer to complete each conversation A: I can't carry these shopping bags! B: ………………….………………… a I’m going shopping for bags next week b I’ll help you with them Give me that big one A: ………………….………………… B: Is it big? a We are going to buy a house someday b We are moving into our new apartment next week A: Oh, no! I forgot to get drinks for the party tonight B: ………………….………………… I promise a I'm going to get some tomorrow b I’ll get some right now A: I need to pay off my credit card debt ………………… ………………… ………………… ………………… ………………… ………………… 42 B: ………………….………………… a I’ll help you with a payment plan b Will this purchase be cash or charge? A: Did you listen to the radio? Will there be a lot of traffic on the way home? B: Yes, ………………….………………… a There are going to be heavy traffic because of the baseball game b There was heavy traffic last weekend A: Are you going to the game Friday night? B: I already have plans ………………….………………… a I'm spending the evening with my cousins b I will spend the evening with my cousins A: Please don't forget your report again tomorrow B: ………………….………………… a I'm not going to b I won't Task Write the correct letter a, b, or c Jane wasn't at work last week She (a being b were c was) ill in bed We (a were b was c 're) at that new restaurant last weekend I was in London (a week b last day c yesterday) Our new car (a was b wasn't c were) expensive It was only $100! David (a was out last night b was last night out c last night was out) John (a phones b was phoning c phoned) four times last night I (a finished b finish c am finished) work very late yesterday The music finally (a stop b stopped c stop) at a.m I arrived at p.m My brother (a arrived b arrives c he arrived) at 9.30 10 We (a watching b watch c watched) TV for six hours yesterday evening 11 She woke up at 5.30, but she (a wasn't b not c didn't) get up 12 We (a didn't like b not liked c don't like) the film and we left 13 I didn't (a make b send c take) an important email yesterday 14 They (a didn't took b don't took c didn't take) the train to London 15 (a Did you had b Had you c Did you have) a good weekend? 16 We cleaned upstairs, but we (a didn't clean b cleaned c don't clean) downstairs 17 'Did Mark stay in bed late?' 'No, he (a didn't b didn't stay c not).' 18 'Did you and your friends go out? 'Yes, (a they did b we did c they didn't) 19 (a Liked he b Did he liked c Did he like) the book? 20 'I went swimming.' 'Did you?' 'Yes, (a I did b did c I went) Part V Write the correct letter a, b, or c _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 43 Adnan is (a going to b going c go) buy that house _ 'Are you going to get up late?' 'No, I (a don't b aren’t c ’m not).' _ (a Pietro he go b is Pietro going to c Is Pietro go) sleep? _ 'Is Tina going to see a film?' 'Yes, (a she is b she's c is going)' _ We (a aren't going b don't going c aren't go) to play golf tomorrow _ How many (a potatoes b pork c potato) you want? _ I don't eat (a a b much c many) rice _ I eat (a lot b a lot c a lot of) cheese _ How much (a pen b bag c money) have you got with you? _ 10 I’d like (a lot b many c some) lettuce in my sandwich _ 11 I (a have b have to c has to) study for my exams next week _ 12 It's a holiday We (a have b don't c don't have) to work _ 13 Ronaldo (a doesn't b isn't c don't) have to go to the bank _ 14 Sol's a secretary He (a has b have c does) to type letters _ 15 I’ve got toothache I (a don't b - c 'm not) have to see the dentist _ Task 10 Vocabulary 44 Look at the numbers on the pictures and write the restaurant vocabulary in the crossword puzzle 45 TÀI LIỆU THAM KHẢO Know how (student book) Tác giả: Angela Blackwell- Therese Naber NXB OXFORD Know how (Work book) Tác giả: Angela Blackwell- Therese Naber NXB OXFORD May I Help You? Tác giả: Christopher St J Yates NXB Prentice Hall Check In Tác giả: Christopher St J Yates NXB Prentice Hall Lifelines opener (student book & work book) Tác giả: Tom Hutchinson NXB OXFORD Highly Recommended (New Edition) Tác giả: Trish Stott & Rod Revell NXB OXFORD Highly Recommended (Intermediate) Tác giả: Trish Stott & Rod Revell NXB OXFORD website: http://www.myenglishpages.com/site_php_files/exercises.php#.UuaLUNJupH0 http://www.eslkidslab.com/worksheets/set3/jobs/index.html?zoom_highlight=links+word http://www.english-guide.org/category/vocabulary/people http://www.esltower.com/grammarteachers.html http://englishwilleasy.com/english-through-pictures/everyday-activities/frying-an-egg/ http://travel.cnn.com/explorations/eat/40-delicious-vietnamese-foods-217572 http://www.englishclub.com/esl-worksheets/vocabulary/index.htm http://www.learnenglishfeelgood.com/esl-printables-worksheets.html http://www.englishwsheets.com/adjectives-6.html http://busyteacher.org/classroom_activitiesvocabulary/food_and_drinks/restaurants_and_cafes-worksheets/ ... Look at the numbers on the pictures and write the food and drink vocabulary in the crossword puzzle 11 10 17 12 20 10 11 12 13 16 14 15 16 17 19 18 20 14 15 18 19 13 24 Task Conversation: Work in... Choose the number and write the base form of verbs 1h u r t e a r 10 11 12 13 14 15 16 17 18 Across hurt flew fell brought had cost went 10 did 11 cut 13 forgot 14 ate 15 held 17 drew 18 knew Down... thiện An Giang, ngày 10 tháng 02 năm 2022 Người biên soạn Nguyễn Lê Thuỳ Trang CHƯƠNG TRÌNH MƠ ĐUN Tên mơ đun: ANH VĂN CHUYÊN NGÀNH Nghề: NGHỆP VỤ NHÀ HÀNG – QUẢN TRỊ KHÁCH SẠN Mã số mô đun: MD 10 .1