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BlackBerry Business Cloud Services
Feature and Technical
Overview
Published: 2012-06-13
SWD-20120613163433714
Contents
1 About BlackBerry Business Cloud Services 4
BlackBerry solution comparison chart 4
2 System requirements 10
3 Architecture 11
4 Features 12
BlackBerry Business Cloud Services administration features 12
Device activation features 13
Activating BlackBerry devices 13
Messaging features 13
Wireless messaging features 13
Supported instant-messaging applications 15
Synchronization features 16
How the BlackBerry Business Cloud Services manages attachments 16
Using both BlackBerry Business Cloud Services and BlackBerry Enterprise Server or BlackBerry Enterprise Server
Express 17
5 BlackBerry Business Cloud Services security 18
Security features of the BlackBerry Business Cloud Services 18
Using IT policies to manage security 19
Preconfigured IT policies 19
6
Data flows 22
Messaging data flows 22
Data flow: Sending an email message to a device 22
Data flow: Sending an email message from a device 22
Data flow: Sending an email message that contains an attachment from a device 23
Data flow: Viewing an email message attachment 24
Data flow: Searching an organization's user directory from a device 25
Organizer data synchronization data flows 26
Data flow: Synchronizing organizer data for the first time on a device 26
Data flow: Synchronizing changes to organizer data 27
7
Glossary 28
8 Provide feedback 29
9 Legal notice 30
About BlackBerry Business
Cloud Services
The BlackBerry Business Cloud Services is designed to be a secure link between your organization's cloud messaging
services and BlackBerry devices. The BlackBerry Business Cloud Services can provide mobile access to the email
accounts and organizer data that are part of your organization's resources.
The BlackBerry Business Cloud Services supports AES encryption to help protect wireless data that is transmitted between
the BlackBerry Business Cloud Services and devices.
BlackBerry solution comparison chart
Messaging features
Feature
BlackBerry
Enterprise Server
BlackBerry
Enterprise Server
Express
BlackBerry Internet
Service
BlackBerry Business
Cloud Services
Supported messaging
environments
Microsoft
Exchange, Lotus
Domino, and
Novell GroupWise
Microsoft Exchange
and Lotus Domino
IMAP and POP (for
example, Google Mail,
Yahoo! Mail, Microsoft
Outlook Web Access)
Microsoft Office 365
Wireless email messaging √ √ √ √
Email reconciliation √ √ √ √
Contact lookup √ √ √ √
Sent message reconciliation √ √ √ √
Reconciliation of
permanently deleted
messages (hard delete)
√ √ √ Some messaging
environments
√
Email messages with HTML
and rich content
√ √ √ √
1
Feature and Technical Overview About BlackBerry Business Cloud Services
4
Feature
BlackBerry
Enterprise Server
BlackBerry
Enterprise Server
Express
BlackBerry Internet
Service
BlackBerry Business
Cloud Services
Remote email message
lookup
√ √ √ Google Mail only √
Email message filters Global filters and
user filters
Global filters and
user filters
User filters User filters
Separate inboxes for work
and personal accounts
√ √ √ √
Synchronization of
published public contact
folders
√ √ √ With limitations
Synchronization of personal
contact folders
√ √ √
Synchronization of personal
mail folders
√ √ √
Synchronization of organizer
data (memos and tasks)
√ √ √
Calendar features
Feature BlackBerry
Enterprise Server
BlackBerry Enterprise
Server Express
BlackBerry Internet
Service
BlackBerry Business
Cloud Services
Calendar synchronization √ √ Google Mail only √
Ability to check the
availability of meeting
participants
√ √ √ √
Ability to forward calendar
entries
√ √ √ √
Calendar attachments √ √ √
Enterprise instant messaging features
Feature and Technical Overview About BlackBerry Business Cloud Services
5
Feature BlackBerry
Enterprise Server
BlackBerry Enterprise
Server Express
BlackBerry
Internet
Service
BlackBerry Business Cloud
Services
Supported enterprise
instant messaging
environments
IBM Lotus
Sametime, Microsoft
Office
Communications
Server, Microsoft
Lync Server, and
Novell GroupWise
Messenger
None None None
Console support features
Feature BlackBerry
Enterprise Server
BlackBerry Enterprise
Server Express
BlackBerry Internet
Service
BlackBerry Business
Cloud Services
Administration console √ √ √ With limitations √
Administrative roles √ √ With limitations √ Limited to Microsoft
Office 365
administrative roles
Self-service console √ √ √ √
Languages English, Brazilian
Portuguese,
French, German,
Italian, Japanese,
and Spanish
English, Brazilian
Portuguese, French,
German, Italian,
Japanese, and
Spanish
For a list of supported
languages, visit
www.blackberry.com/
support to read article
KB12859.
English, Brazilian
Portuguese, French,
German, Italian,
Japanese, and
Spanish
Activation features
Feature BlackBerry Enterprise
Server
BlackBerry Enterprise
Server Express
BlackBerry
Internet Service
BlackBerry Business
Cloud Services
Supported activation
methods
• BlackBerry
Administration
Service
• Over the wireless
network
• BlackBerry Desktop
Software
• BlackBerry
Administration
Service
• Over the wireless
network (requires
app or specific data
plan)
—
• BlackBerry
Administration
Service
• Over the wireless
network
• BlackBerry Web
Desktop Manager
Feature and Technical Overview About BlackBerry Business Cloud Services
6
Feature BlackBerry Enterprise
Server
BlackBerry Enterprise
Server Express
BlackBerry
Internet Service
BlackBerry Business
Cloud Services
• BlackBerry Web
Desktop Manager
• Over your
organization's Wi-Fi
network
• BlackBerry Desktop
Software
• BlackBerry Web
Desktop Manager
• Over your
organization's Wi-Fi
network
Security features
Feature BlackBerry
Enterprise Server
BlackBerry Enterprise
Server Express
BlackBerry Internet
Service
BlackBerry Business
Cloud Services
Transport layer
encryption
√ (AES and Triple
DES)
√ (AES and Triple DES) √ (AES)
Enhanced encryption √ (S/MIME and PGP) √ (S/MIME and PGP) √ (SSL)
BlackBerry Balance
technology
√ √ √
IT administration
commands
Supports:
• Specify new
device password
and lock device
• Delete only work
data and remove
device
• Delete all device
data and remove
device
Supports:
• Specify new device
password and lock
device
• Delete only work
data and remove
device
• Delete all device
data and remove
device
Supports:
• Specify new device
password and lock
device
• Delete all device
data and remove
device
Supports:
• Specify new device
password and lock
device
• Delete only work
data and remove
device
• Delete all device
data and remove
device
IT policy rules All Subset Subset
Two-factor
authentication
√ √
Application and browsing features
Feature and Technical Overview About BlackBerry Business Cloud Services
7
Feature BlackBerry Enterprise
Server
BlackBerry Enterprise
Server Express
BlackBerry Internet
Service
BlackBerry
Business Cloud
Services
Web browsing √ √ √ √
Intranet browsing √ √
Methods for
installing
applications
Supports:
• Over the wireless
network
• BlackBerry
Administration
Service
• BlackBerry
Desktop Software
• BlackBerry Web
Desktop Manager
• Standalone
application loader
tool
• Web browser on
BlackBerry devices
• BlackBerry App
World
Supports:
• Over the wireless
network
• BlackBerry
Administration
Service
• BlackBerry Desktop
Software
• BlackBerry Web
Desktop Manager
• Standalone
application loader
tool
•
Web browser on
BlackBerry devices
• BlackBerry App
World
Supports:
• BlackBerry Desktop
Software
• Web browser on
BlackBerry devices
• BlackBerry App
World
Supports:
• BlackBerry
Desktop
Software
• Web browser on
BlackBerry
devices
• BlackBerry App
World
Ability to push
applications to
devices
√ √
Application control
policies
√ √
Methods for
updating BlackBerry
Device Software
Supports:
• Over the wireless
network
• BlackBerry
Administration
Service
Supports:
• Over the wireless
network
• BlackBerry
Administration
Service
Supports:
• Over the wireless
network
• BlackBerry Desktop
Software
Supports:
• Over the wireless
network
• BlackBerry
Desktop
Software
Feature and Technical Overview About BlackBerry Business Cloud Services
8
Feature BlackBerry Enterprise
Server
BlackBerry Enterprise
Server Express
BlackBerry Internet
Service
BlackBerry
Business Cloud
Services
• BlackBerry
Desktop Software
• BlackBerry Web
Desktop Manager
• Standalone
application loader
tool
• BlackBerry
Desktop Software
update sites
• BlackBerry Desktop
Software
• BlackBerry Web
Desktop Manager
• Standalone
application loader
tool
• BlackBerry Desktop
Software update
sites
Feature and Technical Overview About BlackBerry Business Cloud Services
9
System requirements
Item Requirement
Cloud messaging service Microsoft Office 365 with an Enterprise Plan
Devices devices that are running 4.5 or later.
Browsers Administrators and BlackBerry device users can connect to the BlackBerry Business
Cloud Services using the following browsers:
• Windows Internet Explorer 8.0
• Mozilla Firefox 3.6
• Safari 4 for Mac
• Google Chrome 4
Windows Internet Explorer provides optimal support for the BlackBerry Business
Cloud Services features. Some browsers might prevent you from activating devices
that are connected to a computer or from backing up and restoring device data.
2
Feature and Technical Overview System requirements
10
[...]... Technical Overview BlackBerry Business Cloud Services security BlackBerry Business Cloud Services security 5 The BlackBerry Business Cloud Services and BlackBerry devices are designed to help protect data that is in transit between the BlackBerry Business Cloud Services and a device To help protect data that is in transit over the wireless network, the BlackBerry Business Cloud Services and device... synchronized How the BlackBerry Business Cloud Services manages attachments The BlackBerry Business Cloud Services receives message attachments from supported devices and reconciles the attachments with the cloud messaging services The BlackBerry Business Cloud Services limits the file size of attachments that it can receive from a device to a maximum of 3 MB If the BlackBerry Business Cloud Services receives... Architecture 3 Component Description BlackBerry Business Cloud Services The BlackBerry Business Cloud Services provides a secure connection between your organization's Microsoft Office 365 messaging services and BlackBerry devices BlackBerry Business Cloud Services is designed to connect to Microsoft Office 365 using a dedicated SSL connection The BlackBerry Business Cloud Services can provide mobile access... zip Using both BlackBerry Business Cloud Services and BlackBerry Enterprise Server or BlackBerry Enterprise Server Express If your organization uses both and an on-premises messaging server, your organization can use both BlackBerry Business Cloud Services and BlackBerry Enterprise Server or BlackBerry Enterprise Server Express to manage BlackBerry devices The BlackBerry Business Cloud Services does... 3 The wireless network sends the email message to the BlackBerry Business Cloud Services 23 Feature and Technical Overview Data flows 4 The BlackBerry Business Cloud Services sends a request for the attachment content to the device 5 The device sends the attachment content to the BlackBerry Business Cloud Services 6 The BlackBerry Business Cloud Services verifies the validity of the attachment content,... Services 5 The BlackBerry Business Cloud Services performs the following actions: a b The BlackBerry Business Cloud Services distills the attachment and extracts the content, layout, format, and navigation information from the attachment c The BlackBerry Business Cloud Services organizes, stores, and links the information in a proprietary DOM in a binary XML style d 24 The BlackBerry Business Cloud Services. .. the BlackBerry Business Cloud Services, the BlackBerry Business Cloud Services restores the organizer data from the appropriate location The device and the BlackBerry Business Cloud Services do not delete organizer data during the initial synchronization process The initial synchronization process is complete when the organizer data on the device and the organizer data on the BlackBerry Business Cloud. .. Searching an organization's user directory from a device 1 A BlackBerry device user searches the user directory for a contact 2 The BlackBerry device assigns a RefId to the search request, and sends the request to the BlackBerry Business Cloud Services 3 The BlackBerry Business Cloud Services performs the following actions: a The BlackBerry Business Cloud Services searches the contact list in Microsoft Office... device 1 A BlackBerry device user activates a new BlackBerry device or upgrades an existing device and receives the service book for the BlackBerry Business Cloud Services 2 The device requests the synchronization configuration information from the BlackBerry Business Cloud Services The configuration information indicates whether wireless data synchronization on the BlackBerry Business Cloud Services. .. organization's environment Microsoft Office 365 Microsoft Office 365 provides cloud messaging services to organizations The BlackBerry Business Cloud Services connects with Microsoft Office 365 11 Feature and Technical Overview Features Features 4 BlackBerry Business Cloud Services administration features The BlackBerry Business Cloud Services provides you with a web-based administration interface to manage . for BlackBerry Business Cloud Services.
Feature and Technical Overview Features
17
BlackBerry Business Cloud
Services security
The BlackBerry Business Cloud. 16
How the BlackBerry Business Cloud Services manages attachments 16
Using both BlackBerry Business Cloud Services and BlackBerry Enterprise Server or BlackBerry
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