BlackBerry Business Cloud Services pot

BlackBerry Business Cloud Services Feature and Technical Overview Published: 2012-06-13 SWD-20120613163433714 Contents 1 About BlackBerry Business Cloud Services 4 BlackBerry solution comparison chart 4 2 System requirements 10 3 Architecture 11 4 Features 12 BlackBerry Business Cloud Services administration features 12 Device activation features 13 Activating BlackBerry devices 13 Messaging features 13 Wireless messaging features 13 Supported instant-messaging applications 15 Synchronization features 16 How the BlackBerry Business Cloud Services manages attachments 16 Using both BlackBerry Business Cloud Services and BlackBerry Enterprise Server or BlackBerry Enterprise Server Express 17 5 BlackBerry Business Cloud Services security 18 Security features of the BlackBerry Business Cloud Services 18 Using IT policies to manage security 19 Preconfigured IT policies 19 6 Data flows 22 Messaging data flows 22 Data flow: Sending an email message to a device 22 Data flow: Sending an email message from a device 22 Data flow: Sending an email message that contains an attachment from a device 23 Data flow: Viewing an email message attachment 24 Data flow: Searching an organization's user directory from a device 25 Organizer data synchronization data flows 26 Data flow: Synchronizing organizer data for the first time on a device 26 Data flow: Synchronizing changes to organizer data 27 7 Glossary 28 8 Provide feedback 29 9 Legal notice 30 About BlackBerry Business Cloud Services The BlackBerry Business Cloud Services is designed to be a secure link between your organization's cloud messaging services and BlackBerry devices. The BlackBerry Business Cloud Services can provide mobile access to the email accounts and organizer data that are part of your organization's resources. The BlackBerry Business Cloud Services supports AES encryption to help protect wireless data that is transmitted between the BlackBerry Business Cloud Services and devices. BlackBerry solution comparison chart Messaging features Feature BlackBerry Enterprise Server BlackBerry Enterprise Server Express BlackBerry Internet Service BlackBerry Business Cloud Services Supported messaging environments Microsoft Exchange, Lotus Domino, and Novell GroupWise Microsoft Exchange and Lotus Domino IMAP and POP (for example, Google Mail, Yahoo! Mail, Microsoft Outlook Web Access) Microsoft Office 365 Wireless email messaging √ √ √ √ Email reconciliation √ √ √ √ Contact lookup √ √ √ √ Sent message reconciliation √ √ √ √ Reconciliation of permanently deleted messages (hard delete) √ √ √ Some messaging environments √ Email messages with HTML and rich content √ √ √ √ 1 Feature and Technical Overview About BlackBerry Business Cloud Services 4 Feature BlackBerry Enterprise Server BlackBerry Enterprise Server Express BlackBerry Internet Service BlackBerry Business Cloud Services Remote email message lookup √ √ √ Google Mail only √ Email message filters Global filters and user filters Global filters and user filters User filters User filters Separate inboxes for work and personal accounts √ √ √ √ Synchronization of published public contact folders √ √ √ With limitations Synchronization of personal contact folders √ √ √ Synchronization of personal mail folders √ √ √ Synchronization of organizer data (memos and tasks) √ √ √ Calendar features Feature BlackBerry Enterprise Server BlackBerry Enterprise Server Express BlackBerry Internet Service BlackBerry Business Cloud Services Calendar synchronization √ √ Google Mail only √ Ability to check the availability of meeting participants √ √ √ √ Ability to forward calendar entries √ √ √ √ Calendar attachments √ √ √ Enterprise instant messaging features Feature and Technical Overview About BlackBerry Business Cloud Services 5 Feature BlackBerry Enterprise Server BlackBerry Enterprise Server Express BlackBerry Internet Service BlackBerry Business Cloud Services Supported enterprise instant messaging environments IBM Lotus Sametime, Microsoft Office Communications Server, Microsoft Lync Server, and Novell GroupWise Messenger None None None Console support features Feature BlackBerry Enterprise Server BlackBerry Enterprise Server Express BlackBerry Internet Service BlackBerry Business Cloud Services Administration console √ √ √ With limitations √ Administrative roles √ √ With limitations √ Limited to Microsoft Office 365 administrative roles Self-service console √ √ √ √ Languages English, Brazilian Portuguese, French, German, Italian, Japanese, and Spanish English, Brazilian Portuguese, French, German, Italian, Japanese, and Spanish For a list of supported languages, visit www.blackberry.com/ support to read article KB12859. English, Brazilian Portuguese, French, German, Italian, Japanese, and Spanish Activation features Feature BlackBerry Enterprise Server BlackBerry Enterprise Server Express BlackBerry Internet Service BlackBerry Business Cloud Services Supported activation methods • BlackBerry Administration Service • Over the wireless network • BlackBerry Desktop Software • BlackBerry Administration Service • Over the wireless network (requires app or specific data plan) — • BlackBerry Administration Service • Over the wireless network • BlackBerry Web Desktop Manager Feature and Technical Overview About BlackBerry Business Cloud Services 6 Feature BlackBerry Enterprise Server BlackBerry Enterprise Server Express BlackBerry Internet Service BlackBerry Business Cloud Services • BlackBerry Web Desktop Manager • Over your organization's Wi-Fi network • BlackBerry Desktop Software • BlackBerry Web Desktop Manager • Over your organization's Wi-Fi network Security features Feature BlackBerry Enterprise Server BlackBerry Enterprise Server Express BlackBerry Internet Service BlackBerry Business Cloud Services Transport layer encryption √ (AES and Triple DES) √ (AES and Triple DES) √ (AES) Enhanced encryption √ (S/MIME and PGP) √ (S/MIME and PGP) √ (SSL) BlackBerry Balance technology √ √ √ IT administration commands Supports: • Specify new device password and lock device • Delete only work data and remove device • Delete all device data and remove device Supports: • Specify new device password and lock device • Delete only work data and remove device • Delete all device data and remove device Supports: • Specify new device password and lock device • Delete all device data and remove device Supports: • Specify new device password and lock device • Delete only work data and remove device • Delete all device data and remove device IT policy rules All Subset Subset Two-factor authentication √ √ Application and browsing features Feature and Technical Overview About BlackBerry Business Cloud Services 7 Feature BlackBerry Enterprise Server BlackBerry Enterprise Server Express BlackBerry Internet Service BlackBerry Business Cloud Services Web browsing √ √ √ √ Intranet browsing √ √ Methods for installing applications Supports: • Over the wireless network • BlackBerry Administration Service • BlackBerry Desktop Software • BlackBerry Web Desktop Manager • Standalone application loader tool • Web browser on BlackBerry devices • BlackBerry App World Supports: • Over the wireless network • BlackBerry Administration Service • BlackBerry Desktop Software • BlackBerry Web Desktop Manager • Standalone application loader tool • Web browser on BlackBerry devices • BlackBerry App World Supports: • BlackBerry Desktop Software • Web browser on BlackBerry devices • BlackBerry App World Supports: • BlackBerry Desktop Software • Web browser on BlackBerry devices • BlackBerry App World Ability to push applications to devices √ √ Application control policies √ √ Methods for updating BlackBerry Device Software Supports: • Over the wireless network • BlackBerry Administration Service Supports: • Over the wireless network • BlackBerry Administration Service Supports: • Over the wireless network • BlackBerry Desktop Software Supports: • Over the wireless network • BlackBerry Desktop Software Feature and Technical Overview About BlackBerry Business Cloud Services 8 Feature BlackBerry Enterprise Server BlackBerry Enterprise Server Express BlackBerry Internet Service BlackBerry Business Cloud Services • BlackBerry Desktop Software • BlackBerry Web Desktop Manager • Standalone application loader tool • BlackBerry Desktop Software update sites • BlackBerry Desktop Software • BlackBerry Web Desktop Manager • Standalone application loader tool • BlackBerry Desktop Software update sites Feature and Technical Overview About BlackBerry Business Cloud Services 9 System requirements Item Requirement Cloud messaging service Microsoft Office 365 with an Enterprise Plan Devices devices that are running 4.5 or later. Browsers Administrators and BlackBerry device users can connect to the BlackBerry Business Cloud Services using the following browsers: • Windows Internet Explorer 8.0 • Mozilla Firefox 3.6 • Safari 4 for Mac • Google Chrome 4 Windows Internet Explorer provides optimal support for the BlackBerry Business Cloud Services features. Some browsers might prevent you from activating devices that are connected to a computer or from backing up and restoring device data. 2 Feature and Technical Overview System requirements 10 [...]... Technical Overview BlackBerry Business Cloud Services security BlackBerry Business Cloud Services security 5 The BlackBerry Business Cloud Services and BlackBerry devices are designed to help protect data that is in transit between the BlackBerry Business Cloud Services and a device To help protect data that is in transit over the wireless network, the BlackBerry Business Cloud Services and device... synchronized How the BlackBerry Business Cloud Services manages attachments The BlackBerry Business Cloud Services receives message attachments from supported devices and reconciles the attachments with the cloud messaging services The BlackBerry Business Cloud Services limits the file size of attachments that it can receive from a device to a maximum of 3 MB If the BlackBerry Business Cloud Services receives... Architecture 3 Component Description BlackBerry Business Cloud Services The BlackBerry Business Cloud Services provides a secure connection between your organization's Microsoft Office 365 messaging services and BlackBerry devices BlackBerry Business Cloud Services is designed to connect to Microsoft Office 365 using a dedicated SSL connection The BlackBerry Business Cloud Services can provide mobile access... zip Using both BlackBerry Business Cloud Services and BlackBerry Enterprise Server or BlackBerry Enterprise Server Express If your organization uses both and an on-premises messaging server, your organization can use both BlackBerry Business Cloud Services and BlackBerry Enterprise Server or BlackBerry Enterprise Server Express to manage BlackBerry devices The BlackBerry Business Cloud Services does... 3 The wireless network sends the email message to the BlackBerry Business Cloud Services 23 Feature and Technical Overview Data flows 4 The BlackBerry Business Cloud Services sends a request for the attachment content to the device 5 The device sends the attachment content to the BlackBerry Business Cloud Services 6 The BlackBerry Business Cloud Services verifies the validity of the attachment content,... Services 5 The BlackBerry Business Cloud Services performs the following actions: a b The BlackBerry Business Cloud Services distills the attachment and extracts the content, layout, format, and navigation information from the attachment c The BlackBerry Business Cloud Services organizes, stores, and links the information in a proprietary DOM in a binary XML style d 24 The BlackBerry Business Cloud Services. .. the BlackBerry Business Cloud Services, the BlackBerry Business Cloud Services restores the organizer data from the appropriate location The device and the BlackBerry Business Cloud Services do not delete organizer data during the initial synchronization process The initial synchronization process is complete when the organizer data on the device and the organizer data on the BlackBerry Business Cloud. .. Searching an organization's user directory from a device 1 A BlackBerry device user searches the user directory for a contact 2 The BlackBerry device assigns a RefId to the search request, and sends the request to the BlackBerry Business Cloud Services 3 The BlackBerry Business Cloud Services performs the following actions: a The BlackBerry Business Cloud Services searches the contact list in Microsoft Office... device 1 A BlackBerry device user activates a new BlackBerry device or upgrades an existing device and receives the service book for the BlackBerry Business Cloud Services 2 The device requests the synchronization configuration information from the BlackBerry Business Cloud Services The configuration information indicates whether wireless data synchronization on the BlackBerry Business Cloud Services. .. organization's environment Microsoft Office 365 Microsoft Office 365 provides cloud messaging services to organizations The BlackBerry Business Cloud Services connects with Microsoft Office 365 11 Feature and Technical Overview Features Features 4 BlackBerry Business Cloud Services administration features The BlackBerry Business Cloud Services provides you with a web-based administration interface to manage . for BlackBerry Business Cloud Services. Feature and Technical Overview Features 17 BlackBerry Business Cloud Services security The BlackBerry Business Cloud. 16 How the BlackBerry Business Cloud Services manages attachments 16 Using both BlackBerry Business Cloud Services and BlackBerry Enterprise Server or BlackBerry