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[...]... diverge, it becomes increasingly difficult to hold together an alliance Alphabet soup The world of jargon Management have forgotten how to speak or write English In its place there has been an eruption of TLAs (Three Letter Abbreviations), MLAs (Multi Letter Abbreviations) and jargon 5 Managementstrippedbare In theory, jargon is shorthand that simplifies communication In practice, it does not It is used... as a great route to excellence in In Search of Excellence Management by walking away is better: it’s called delegation and lets people get on with what they need to ᔡ NLP Neuro Linguistic Programming, a way of using language to make people agree to things they should not agree to But they feel good about it afterwards 7 Managementstrippedbare ᔡ OVA Overhead Value Analysis Overhead Value is an oxymoron... fault-free Normal management struggle to achieve one sigma quality 7 The seven habits of highly effective people This is for much more sophisticated people than the one-minute manager: there are seven things to remember and do, not one Most used by junior and middle management who are likely to stay that way Altitude sickness This is a common management disease Likely victims are junior management getting... senior management for the first time, or middle management who find that they have been promoted higher than they can survive The common symptoms include: ᔡ dumbstruck incoherence, followed by a flood of babble; ᔡ inappropriate dress, body language and jokes; ᔡ presentations made by talking entirely to the screen, not to management; ᔡ a complete failure to make any sensible contribution to the debate 9 Management. .. because of the groundwork of your predecessor If you do not achieve it, it will be because you are a turkey You can not win, and the only surprises will be nasty 17 Managementstrippedbare This game playing is not just for scheming middle management Watch how often a change of CEO is followed shortly by results that include major provisions, write-offs and exceptional items Done early, the CEO can implicitly... decision-making as decisions flow up and down the hierarchy 21 Managementstrippedbare ᔡ True costs and profitability are obscured by the departmental focus: costs are driven by activities that run across departments (order fulfilment, new account acquisition and set up) And customers, not just products, drive profitability ᔡ General management expertise is fostered by encouraging people to work with... debate 9 Managementstrippedbare There are only three known remedies for this disease: 1 Proceed immediately back down the corporate mountain You will find it easier to breathe Once back down again, you will have three further choices: – Rest while waiting to tackle the summit again (see options 2 and 3) – Find another mountain to climb – Settle for a gentle life in the foothills of management 2 Clone... gives them some good lieutenants on whom they can rely, and exploit – Find out what is on the agenda of senior management Mould your work to fit the agenda of the senior management, make sure it has relevance and impact to them – Find out the rules of the club: dress, language, body language Senior management preach diversity, but value intimacy They want to deal with people who they feel they can trust... can focus on promoting the great performers, which makes everyone feel happy Or, secondly, shift evaluations away from the traditional good/bad or below/above average evaluation The very 11 Managementstrippedbare nature of these evaluations creates conflict and tension: it is difficult to tell another human being they are no good or below average It is a judgement that invites denial and hostility,... manage changes in the shape and volume of demand smoothly The question is how to manage attrition effectively Having seen it done spectacularly badly, the attrition disasters give some idea of 13 Managementstrippedbare how not to do it, and by implication how it could be done How not do it: ᔡ Set a high, fixed attrition rate and force rank everyone Automatically lose those in the bottom 20 per cent It . h0" alt=""
Management
stripped bare:
what they didn’t teach you
at business school
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Management
stripped bare:
what they. alliances. A large
part of the art of middle management is alliance-making: successful
Management stripped bare
4
managers know instinctively how to build,