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Objection Bank Objection Bank Write as many objections you have experienced or expected and discuss the best possible answers for each objection Experienced Expected Objections Best Possible Answers.
Objection Bank Write as many objections you have experienced or expected and discuss the best possible answers for each objection Experienced / Expected Objections Best Possible Answers Windows in rooms cannot be opened • Noise-proof glass window to provide a quiet surrounding for relaxation • For the safety of residents and children No balcony in all guest rooms • We provide washer and dryer in each room No need to hang and dry the laundry • This maximizes the internal use of space in every apartment for the comfort of our guests • As a global leading serviced apartment operator, we have very high standards and criteria for the renovation and furniture All the construction materials and furniture used are certified and pass a series of tests • During the soft opening stage, we have professional way to remove the smell i.e use air purifier in each room; turn on the exhaust fan in each room etc • Reinforce our international brand name that began in year… • Emphasize on key properties in our portfolio in local country • Emphasize on our on-going expansion plans in the country, other parts of the world if any such as China and Asia (e.g India) • Validate the quality of our services and facilities by showcasing our property and conducting a professional property tour • Build credibility by mentioning awards won by e.g Apartments with new renovation create strong paint smells as all the windows can not be opened Lack of brand recognition - Best Hotel Apartment - …… The entrance is not facing the main road The lobby is at 15th floor Lack of children facility for long stay family guest Not allowed to use their own furniture / items when staying at property dmm1658720261.doc • We are not facing the main road because we are a serviced apartment We aim at creating a cozy home feeling for our guests • The ambience is quieter without traffic noise and it aims to provide greater comfort to our guests • A Hotel lobby is big & always noisy and crowded Our lobby is smaller as we not deal with large groups or the public attending banquets & conventions Lobby is almost exclusive to local residents because F&B facilities are largely used by our own residents • We have a children in-door play room with computer stations • We offer baby sitting services while the parents are out for work • International TV channels which include child friendly channels to keep them entertained all day • Furnished completely for comfortable and cozy stay • Easy to add items/personalize according to one’s preferred home décor • Any change in décor can be considered by Management and if rectification is required, there is a fee • Guests not need to bother with the hassle of delivery or installment of the furniture & fittings The property has all the necessary furniture & equipment which is all international branded ready for all guests Objection Bank Experienced / Expected Objections The prices mentioned seem to be higher than other serviced apartments I have visited Best Possible Answers • Highlight our Unique Selling Point (USP): - We are the leading international branded serviced apartment operator delivering a Gold Standard customer service We are the most trusted brand in serviced apartment worldwide - The apartments are all fully furnished and come equipped with all the necessities for a luxurious and comfortable life - Condominiums and local serviced apartments not offer housekeeping and linen change services, restaurant, in-room dining, Business Center, meeting/conference rooms, full gymnasium, swimming pool, guest activities and bar facilities - We proudly offer a “Move in and live promise which you can trust” - Our accommodation is infused with luxurious style décor and quality furnishings We provide comfort and services at premier standards - Our associates speak English and provide high level service standards The swimming pool is not so large 10 It is too hot in the lobby and restaurant dmm1658720261.doc • Match lifestyle of prospects with our room types, services and facilities available at the property • Practice price flexibility • If someone chooses a Condominium or other serviced apartments there will be other expenses that have to be incurred such as or utilities, cleaning services as many hire a helper to maintain and clean the apartment Our property offers an all inclusive price and no hidden costs • Pool is exclusive for Residents of the property • Besides the pool, we have a modern gym with full equipment for a complete work out - Very convenient for In-house Guests • According to Government regulations, the public area air temperature should be set at 26 C Meanwhile, as a Global Warming Crusade Sponsor, the property will contribute to build a clean and green environment .. .Objection Bank Experienced / Expected Objections The prices mentioned seem to be higher than other serviced apartments I have visited Best Possible Answers... leading international branded serviced apartment operator delivering a Gold Standard customer service We are the most trusted brand in serviced apartment worldwide - The apartments are all fully furnished... all fully furnished and come equipped with all the necessities for a luxurious and comfortable life - Condominiums and local serviced apartments not offer housekeeping and linen change services,