REPORT MAJOR IN ELECTRONIC COMMERCE (for 411) TOPIC NAME

UNIVERSITY OF ECONOMICS AND LAW FACULTY OF INFORMATION SYSTEMS REPORT MAJOR IN ELECTRONIC COMMERCE (for 411) TOPIC NAME Supervisor: Lam Hong Thanh Student: Student ID: K214110832 Full name: TRAN TRUONG NGOC HAN Class: K21411C Ho Chi Minh City, 12 /2021 TIEU LUAN MOI download : skknchat@gmail.com Contents CHAPTER I: ABSTRACT CHAPTER II: PERSONAL SWOT ANALYSIS 2.1.Strengths 2.2.Weaknesses 2.3.Opportunities 2.4.Threats: CHAPTER III: BUILDING A STUDY PLAN 3.1.Goal–setting: 3.1.1 Long term goals: 3.1.2 Short term goals: 3.2.Building a study plan 3.2.1 The first year: 3.2.2 The second-year: 3.2.3 The third year: 3.2.4 The fourth year: CHAPTER IV Building a career path 4.1.Orientation: 4.2.Business analyst: 4.2.1.Introduction 4.2.2.Job description: 4.2.3.Hiring company 4.2.4 Requirements: 4.2.5 Salary 4.2.4.Promotion opportunities: 4.3.Implementation plan CHAPTER V: CONCLUSION References TIEU LUAN MOI download : skknchat@gmail.com LIST OF FIGURE Figure 2.1: SWOT analysis……… Figure 4.1: The skills needed for a Business Analyst……… 10 TIEU LUAN MOI download : skknchat@gmail.com LIST OF TABLE Table plan……… .10 Table plan……… 11 Table plan……… 12 Table ……… 13 TIEU LUAN MOI download : skknchat@gmail.com CHAPTER I: ABSTRACT When starting college, it is critical to have a study plan A study plan not only helps us improve the quality of our studies, but it also helps us foster and form positive habits like always working with a plan, always being conscious, and always willing to perform Planning, self-management, and effective time management are all essential This report aims to build a study plan for myself in four years of university, including analyzing my strengths, weaknesses, threats, and opportunities, thereby I can set goals and a study plan to achieve those goals Having a study plan will create the basis for me to plan a suitable career path, meeting my needs and abilities CHAPTER II: PERSONAL SWOT ANALYSIS A SWOT analysis is a standard professional tool for evaluating a company's past, present, and future position It gives organizational leaders a fresh perspective on what the organization does well, its challenges, and which paths to take It can also the same for someone pursuing their career goals It gives you insights based on your personality strengths and weaknesses, the challenges you see ahead of you, and the opportunities available to you now and in the future I applied the SWOT matrix as following: TIEU LUAN MOI download : skknchat@gmail.com Figure 2.1 SWOT analysis 2.1 Strengths - An open-minded, curious, and creative learner: To identify all the factors that contribute to problems and devise practical solutions, I am open to a wide range of ideas, including those that are considered strange or different from my own, so that I frequently astound my friends with a fresh perspective I am also open to new experiences, enjoy experimenting with other methods of performing tasks Overall, these characteristics aid me in quickly absorbing knowledge and significantly improving my problem-solving abilities - Willingness to learn: I always desire to learn new knowledge and develop myself continuously To be specific, I am highly passionate about the E-commerce major, which has been my first choice of major since I was in high school Realizing that the knowledge provided by the lecturer is just background knowledge, besides taking note of what was taught, I regularly seek out documents that are related to my major and constantly update knowledge from many angles through reading magazines, information on the economy, society, politics, technology, …; reading information about businesses, entrepreneurs and TIEU LUAN MOI download : skknchat@gmail.com especially the case-study shared by companies and analyze the reasons why they to reinforce what has been taught - English skill: I took the Cambridge English Language Assessment) the previous year is a multi-level English skills testing system that assesses test takers' level and ability to use foreign languages My English level on the CEFR scale is B2, which means I have the ability to comprehend the main points of complex texts on both concrete and abstract topics, interact with native speakers with a level of fluency and spontaneity that allows for frequent exchanges without stressing either party, write explicit, detailed texts on a wide range of topics and explain a point of view on a current issue, weighing the benefits and drawbacks of various options I think this skill is beneficial in the era of integration, which helps me a lot in my study, like quickly understanding the resources written in English, and assists me in creating my job opportunities - Presentation and communication skills: In my high school years, I often took on giving interactive presentations, which used to be my nightmare but soon became something I am thankful for By doing this, I have the chance to practice all languages areas as well as essential skills Moreover, this also enables me to communicate better in almost every area of life; specifically, giving presentations help me create novel ideas and develop critical thinking My confidence will also be improved as a result of preparing for this valuable skill - Time management skill: I pride myself on time management skill, which is essential during my university years, especially when it comes to handling so many assignments that are due around the same day Thanks to prioritizing, breaking down the tasks, and having a master schedule, I never failed to meet any deadline, even completing it as planned earlier This skill will not only help me inside the university but also improve my career opportunities - Teamwork skill: Another skill I possess is working well with others During my first year of university, I have collaborated with a team of four members I always TIEU LUAN MOI download : skknchat@gmail.com contribute ideas to the team's activities, meet deadlines on time, and respect the opinions of the other team members, even if they differ from mine And as proof of effective group work, my group has never missed a deadline for any subject, and the results have been very positive 2.2 Weaknesses - Impatience: I get easily annoyed when my friends and teammates perform at a slower pace than I because I set high work standards for myself, and I expect everyone to the same - Being easily distracted and hard to get back on track: I get distracted and lost focus easily due to environmental factors such as physical noise, light or social media use, as well as internal factors deriving from my emotion such as worries, stress, or the bad quality of sleep This has a significant impact on the quality of my studies and work performance, so I am trying to limit social media use as much as possible, prioritize goals and give myself a shorter time frame to get things accomplished - Need more based-skill in coding: Coding skill is my other weaknesses It took me a long time to analyze the problems the lecturer gave and come up with a solution Another problem was that my approach was not optimal, and I had to spend a lot of time correcting the errors I am trying to develop this skill gradually by directly asking the lecturer what I didn't understand during class time and my friends who are good at programming if it was outside of school hours and took an online coding course to broaden my knowledge about programming - Leadership skill: I am weak at conflict resolution skills For fear of disappointing others, I try to avoid conflict as much as possible As a result, the situation seems to get worse Perhaps this weakness stems from my lack of confidence or from being overly sensitive: I am always afraid of other people thinking negatively about me, afraid of making them uncomfortable Consequently, I am unable to make consistent and certain decisions TIEU LUAN MOI download : skknchat@gmail.com 2.3 Opportunities - The knowledge and skills I gained at UEL have assisted me in meeting future market demands: At the University of Economics and Laws (UEL), I was not only trained in specialized knowledge but also soft skills, social relationships, and the discovery of my abilities and passions Those are precious items that can never be purchased with money - The development of technology: Nowadays, information technology is advancing at a breakneck pace It enables us to be active in learning and mastering knowledge, assist people in finding work, and work more efficiently - A large market with many opportunities: Vietnam's e-commerce market is proliferating and will continue to so in the coming years This has been proven in other markets worldwide, including China, which is very similar to Vietnam in many ways This is why we are now seeing a large number of investment funds and large corporations decide to enter and invest in the Vietnamese e-commerce market because the majority of them are aware that this will be a "profitable" market shortly Now is the best time for anyone interested in getting into the field of e-commerce The understanding of human resources and the willingness of Vietnamese consumers to buy and sell online has grown significantly over the years I believe that being an E-commerce student is my great strength - Working in multinational companies: Having a good command of English is my advantage when applying to international companies In addition to qualifications and experience, English has become a recruitment criterion for some businesses for candidates It is not only a language, but it is also a key for new recruits to quickly learn further information in an international foreign language environment 2.4 Threats: - The complicated development of the COVID 19 pandemic situation: This has a significant impact on my learning, especially to one who is easily distracted like TIEU LUAN MOI download : skknchat@gmail.com me Besides, it prevents me from participating in clubs and outdoor activities, resulting in a lack of practical knowledge - The quick development of technology: Although technological advancement has provided many benefits to people, it also necessitates that each individual constantly updates my knowledge and skills in order to avoid falling behind - Competition from students in the same and opposite majors: There are numerous reasons to work in E-commerce, including its rapid advancement and high salary These are the factors that have resulted in many students, including students who not study e-commerce but are interested in fields related to ecommerce That necessitates an urgent need for me to constantly improve my skills and professional knowledge in order to avoid being pushed out of the labor market CHAPTER III: BUILDING A STUDY PLAN 3.1 Goal–setting: 3.1.1 Long term goals: Knowledge: - Have an 8.5 GPA upon graduation - Achieve a scholarship for four years of study - Ability to apply basic, fundamental, and complementary knowledge about business and management; - Apply in-depth knowledge of information technology in e-commerce projects; - Classification and application of legal processes, processes, and procedures related to management and business in e-commerce; - Appraisal and evaluation of e-commerce implementation projects in enterprises; English skill: - Improve my English in two years and get an IELTS score of 8.0 10 TIEU LUAN MOI download : skknchat@gmail.com - Expertise in specialized English Soft skill: - Good communication skill - Ability to conduct independent research, analyze, critique, and solve problems; - Ability to work both independently and as part of a team; - Presentation, report writing skills, and project development 3.1.2 Short term goals: - The first year: + GPA: 8.2 + IELTS: 6.0 – 7.0 + Point training: 80 - 90 + Confident in presentation skill + Proficient in basic programming knowledge - The second-year: + GPA: 8.4 + IELTS: 7.5 + Proficient in databases + Proficient in graphic design and multimedia - The third-year: + GPA: 8.6 + Proficient in web design + Proficient in analysis and design of management information systems and supply chain management in e-commerce - The fourth-year: + GPA: 8.8 + Have a good project management skill 11 TIEU LUAN MOI download : skknchat@gmail.com 3.2 Building a study plan 3.2.1 The first year: Because specialized knowledge has not been popularized or taught extensively in the first year, students are often limited to general-interest courses in favor of the academic theory The first year of university is an excellent time to hone my foreign languages, develop soft skills, and broaden and deepen my social networks Language Soft skill TIEU LUAN MOI download : skknchat@gmail.com Broaden networking 3.2.2 The second-year: By my second year, I appeared to have envisioned and adapted to the university environment This school year, I continue working hard to improve my soft skills and English proficiency Furthermore, this is an excellent time for me to gain realworld experience and increase my income Language TIEU LUAN MOI download : skknchat@gmail.com practice exams that are more difficult than the actual test - Thinking ability: In-depth application of critical thinking, logical thinking, and multidimensional thinking in problem-solving, idea generation, outline construction, and argument development in writing and speaking tests Knowledge and - Constantly improve knowledge, follow and register for skills academic competitions relevant to my major, such as ERP Simulation Games, Business Intelligence, etc., to research, enhance my knowledge, develop communication skills, broaden my social network Continue to participate in club activities actively and participate in other volunteer campaigns: Summer's green, Springs in love A part-time job Besides taking part in extracurricular activities at the university, I will spend time applying for a part-time job, especially tutoring With a sufficient amount of knowledge gained in my high school years, I can help a pupil improve academic performance It does not help me make money, but it also helps me learn how to convey knowledge to others effectively If possible, I will choose an English subject so that my English skills can be improved day by day Table 3.2 My second-year plan 3.2.3 The third year: In contrast to the first and second years, the third year has been a period in which I have been exposed to specialized knowledge on a regular basis, with a particular emphasis on practice Besides, I will take an IELTS test to submit to my university and get a part-time job that is related to my major 14 TIEU LUAN MOI download : skknchat@gmail.com Language skill Skill specialized knowledge TIEU LUAN MOI download : skknchat@gmail.com Job orientation - Excellent completion at the training unit - Apply for the position of customer service officer This job can be done in shifts, making it ideal for arranging school schedules The work is light but also relatively stressful, as I will be listening to customer complaints and resolving customer problems every day However, I believe that these pressures help me mature, understand customer needs and customer psychology Table 3.3 My third-year plan 3.2.4 The fourth year: That will be the turning point year of your life This year, I will be extremely busy with my graduation thesis and job search after graduation My goal for this school year will be to successfully complete my thesis, successfully complete the internship and apply for a suitable company Language Specialized knowledge skill Job 16 TIEU LUAN MOI download : skknchat@ gmail.com CHAPTER IV Building a career path 4.1 Orientation: Based on the MBTI personality test, IKIGAI diagram, and SWOT analysis, I've decided that a career as a Business Analyst is the best fit for me After realizing that I had passed the E-commerce major of UEL, I did a lot of research and had the opportunity to know the seniors who have achieved success in this field, such as Mia Thu Huong, Kim Chi (owner) Youtube channel Na's Stories) Since then, I have received great inspiration to become a BA (Business Analyst) 4.2 Business analyst: 4.2.1 Introduction Business Analyst is frequently abbreviated as "BA," which stands for "Business Analyst." BA is the person in the middle, in charge of connecting customers with the business side and the technical team A BA's primary responsibility is to work with customers, hear and understand their needs, and then suggest, create requirements, analyze and propose suitable solutions, create processes, document requests, and confirm information with customers Transferring information to internal parties; Managing changes to the system as a whole and managing those changes through each updated version 4.2.2 Job description: A Business Analyst (BA) is a person who must be able to perform the following tasks: Collect information, write documents, manage requirements; hold meetings; conduct feasibility/suitability studies, and act as a bridge between functional and technical groups, such as: - Analyze and clarify customer requirements - Analyze and provide models and solutions based on collected requirements - Writing software business requirements specification documents, use case specification documents; prototype interface design 17 TIEU LUAN MOI download : skknchat@gmail.com - Consulting on a professional perspective based on his analysis and research - Communicate content, support project members, project managers to clarify customer requirements to be met - System manual documentation - Organize guidance and support for users to use the product and handle problems when problems occur - Perform other duties as requested by superiors 4.2.3 Hiring company - Shopee: Shopee Pte Ltd is a Singaporean multinational technology company that focuses mainly on e-commerce - VNG: VNG Corporation is a Vietnamese technology company founded in 2004, specializing in digital content and online entertainment, social networking, and e-commerce VNG focuses on four main businesses, including online games, platforms, digital payments, and cloud services - Haravan: Haravan is the first Vietnam commerce solution provider chosen by Google to join the Google Launchpad Accelerator program at Google headquarter 4.2.4 Requirements: - Good communication skills: acting as a bridge between implementation partners, solution providers, internal teams, and other departments to collect and exchange business/functional requirements - Read and understand the ideas of stakeholders as well as convey them correctly to the Dev department - IT skills are required - Analytical thinking: Conceptualizing & visualizing thinking; creation & improvement; problem-solving; decision-making ability; thinking system; Analyze data, information, situations 18 TIEU LUAN MOI download : skknchat@gmail.com - Knowledge: Industry knowledge (Business, Technology, Management); always cultivate new understanding; knowledgeable about the solutions - Qualities and attitudes: reliable; responsibility; adaptability - Interaction skills: simplify, clarify problems; leadership & influence; working group; negotiate; Pedagogical skills (explain the problem to the team) - Skills in using tools/software: office tools; Business analysis software - Understand business processes - I need to know more about project management as well as related knowledge such as accounting, finance, Fortunately, I find that my strengths are also very consistent with career orientation: situation analysis and problem solving; the ability to observe, listen and dig deep into the issue; Although I am new to programming, I can feel my excitement and love for programming; I also especially enjoy communicating and consulting with customers Figure 4.1 The skills needed for a Business Analyst 4.2.5 Salary The Salary of BA in Vietnam is also relatively high: - Beginner salary (0 - 1year experience) from - 12 million VND/month 19 TIEU LUAN MOI download : skknchat@gmail.com - Junior salary (1 - years experience): from 12 - 20 million VND/month - Senior Salary (3 - experience depending on the company, operating model): from 20 - 35 million VND/month - Principal Salary: average from 50 - 65 million VND/month for large and foreign companies 4.2.4 Promotion opportunities: Entry-level: – A position for beginners, fresh graduates, BA interns, or 1-2 years of working experience – Requirements: basic knowledge of BA, skills, and qualities of BA – Will receive support from senior BA, knowledge support to take on better work Junior level: - Suitable for candidates who have experience in the field of BA from to years – Requirements: basic knowledge of BA, basic knowledge of IT field, analytical and documenting ability, ability to work independently on projects – Will receive support from senior BA and more experienced people There is a training route to improve the ability to work with large projects Senior-level: – Only suitable for BAs with more than three years of experience and who have done many projects – Requirements: high requirements for the ability to analyze data, handle problems, propose solutions, connect teams and handle related conflicts… Proficient in related support tools - Business Analyst Masters degree 4.3 Implementation plan 20 TIEU LUAN MOI download : skknchat@gmail.com With strengths in IT and software, I have the advantage to approach BA because of the characteristics of work related to data and systems Because of that feature, most IT students have poor communication skills because they have to work with computers most of the time But in BA's job, I have to communicate plans, projects, and requests of customers to the departments, have to communicate directly with customers to receive requests, handle problems, communicate information to stakeholders, so if the ability to communicate does not guarantee the requirements, the work efficiency will not be guaranteed I will try to participate in meetings, conferences, or discussions, work in main groups so that I can improve my communication skills In addition, I also need to supplement the basic knowledge of other operations such as management, accounting, finance, etc., to be flexible in projects in different economic fields CHAPTER V: CONCLUSION Developing a detailed study plan as well as building a specific career path has helped me have a better overview of my future, know how to divide my time appropriately and focus on developing what skills to achieve my goal It is unavoidable that mistakes will be made on my assignments, so that I am delighted to receive your suggestions, lecturer Lam Hong Thanh, who is in charge of teaching Introduction to E-commerce, for improving my work 21 TIEU LUAN MOI download : skknchat@gmail.com References What Is a SWOT Analysis and How to Do it Right in 2021 (With Examples) (2021) Retrieved 25 December 2021, from https://www.liveplan.com/blog/what-is-a-swot-analysis-and-how-to-do-itright-with-examples/ GiaTriCuocSong (2020, 7) Kỹ gì? Những kỹ phải có sống Retrieved from Giá Trị Cuộc Sống: https://giatricuocsong.org/ky-nang-la-gi/ CÁCH TẠO LỘ TRÌNH HỌC TẬP PHÙ HỢP VỚI MỤC TIÊU CỦA CƠNG TY (2021) Retrieved 25 December 2021, from https://acabiz.vn/blog/cach-taolo-trinh-hoc-tap-phu-hop-voi-muc-tieu-cua-cong-ty#:~:text=L%E1%BB %99%20tr%C3%ACnh%20h%E1%BB%8Dc %20t%E1%BA%ADp%20l %C3%A0,bao%20g%E1%BB%93m %20%C4%91a%20ph %C6%B0%C6%A1ng%20ti%E1%BB%87n 22 TIEU LUAN MOI download : skknchat@gmail.com 23 TIEU LUAN MOI download : skknchat@gmail.com ... application of critical thinking, logical thinking, and multidimensional thinking in problem-solving, idea generation, outline construction, and argument development in writing and speaking tests Knowledge... company founded in 2004, specializing in digital content and online entertainment, social networking, and e -commerce VNG focuses on four main businesses, including online games, platforms, digital... required - Analytical thinking: Conceptualizing & visualizing thinking; creation & improvement; problem-solving; decision-making ability; thinking system; Analyze data, information, situations