pdf english for specific purpose for waiter compress

English For Specific Purpose (ESP) ENGLISH FOR WAITER Created By: Dinar Salmawati NPM: 20118300525 Fuspita Yuliarani 20118300586 NPM: Fransiskus Xaverius M NPM: 20118300542 Murni NPM: 20118300620 STKIP KUSUMA NEGARA JAKARTA 2013 A THE CONVERSATION ORDERING IN A RESTAURANT - DIALOGUES Waiter Customer : Good afternoon, how can I help you today? : I'd like a table for one, please Waiter Customer : Right this way Here you are : Thank you Can I have a menu? Waiter : Here you are My name's John and I'm your waiter today Would you like to hear today's specials? Customer : Certainly Waiter : Well, our today's starter is chowder soup and today's main course is salmon and chips Customer : Salmon and chips? Is the fish fresh? Waiter : Yes it is It came straight from our own fishing vessels Customer :Alright, I'd like the Salmon and chips Waiter Customer : Would you like to have the starter soup? : Actually, I would like to have something else Waiter : Why don't you try our salad? Most customers order our fresh green salad Customer :Okay, I want to have the fresh green salad Waiter Customer : Very good Would you like something to drink? : Oh, I'd like a pineapple juice, please Waiter : OK So that's a green salad, Salmon and chips and pineapple juice Customer :Yes, that's right Waiter lunch Customer : Here is your food Thank you and enjoy your : Thank you Waiter : Welcome to Steak and Fish Restaurant Here are your menus Today's special is Roasted Steak I'll be back to take your order in a minute Waiter Customer please : Are you ready to order? : I'd like a grilled salmon and a potato salad, Waiter Customer : Would you like anything to drink? : Just water, please Waiter : OK So that's one grilled salmon, one potato salad and water, Is that right? Customer : Yes that's right Waiter : Okay, I'll take your menus and Ill be back with your food Waiter : Here is your food Enjoy your meal Waiter Customer : How was everything? : Delicious, thanks Waiter Customer : Would you like anything for dessert? : No, just the bill please B TO BE A WAITER/WAITRESS The 10 Step Guide to Waiting Tables Greet the table Greet your table within minutes of them sitting down Granted, this is sometimes hard during a busy rush, but it’s vital If you can't stop, at least say hello as you walk by This way the customer knows that you’re aware of their presence When you can, introduce yourself, make eye contact and ask how they are doing on this fine day If there are young children, ask if they need a high-chair Your kindness towards the customer will often be matched with their kindness towards you later on, in the form of a tip waiting tables is fun just look at her smile Take drink order The customer is now seated at the table and ready to order drinks If the restaurant sells any specialty drinks, wine, beer, or alcohol, offer these first They usually cost more than soda or tea, which means a bigger check in the end (and potentially bigger tip) If they order a glass of house wine, suggest a bottle of something finer If they order a vodka and tonic, suggest a particular top-shelf vodka like Grey Goose or Ketel One, in fact, make it a double This practice is called upselling For your own benefit, learn it If the table needs more time to decide on their drinks, offer them water in the meantime Once you have taken the drink order, return to the bar or the service station, fill the order, and deliver it to the table as soon as possible Offer appetizers The customer has their drinks Now is the time you will want to offer any appetizers People are often indecisive about what they want, and they need your help Suggest some of your favorite appetizers Often times customers will have no intentions of ordering an appetizer, but will change their mind after hearing your suggestions If appetizers are ordered, deliver them as soon as possible Make sure they have extra plates and silverware if necessary It’s now time to take the order for the main course Take food order This part is crucial, so don't mess it up Okay, so everyone says you have an impeccable memory, and it’s true I mean, you remember the last song you and Susan danced to at the senior prom You even remember the color of her bra and panties That's great, but it's irrelevant When taking an order, write everything down Be positive on what they order by reading it back to them If you are unsure, double check If any of the items ordered involve a particular condiment, bring it to the table immediately This makes your job easier for when the food is eventually delivered Deliver food It’s important to embrace good manners, especially when dealing with other people’s food Customers will notice and appreciate things like serving women and children first, and serving from the left These are good habits to develop When you set the plate on the table, face the main item (the sandwich, piece of meat etc.) towards the customer Check that everyone is happy and ask if you can bring anything else to the table Offer any refills or another round of drinks and leave the table to eat in peace 6.Check back Within a few minutes of delivering the food to the table, check back As a restaurant customer, you know there’s nothing worse than salivating over a hot plate of food that isn’t yours, or one dripping in peanut sauce - when you’re allergic to peanuts Make sure nothing is missing from their order, everything tastes good, and that they are happy Generally, after the initial check back, you can leave the table alone If there is an empty drink, or an unhappy customer, you will see it from across the restaurant Anticipate the needs of your customers by refilling drinks or bringing more bread, before they have to ask Clear dishes If it’s not 100% obvious the customer is finished with their plate, ask first However, as soon as they're done, clear all plates, silverware, napkins, condiments, and any trash that is on the table It’s proper to clear plates from the right of the guest If they have leftovers they want to keep, offer to put it in a to-go box for them Offer dessert Once the table is cleared, offer dessert, coffee, and tea In the same way you baited the customer with appetizer suggestions, offer a few of your favorite desserts Deliver check When all is said and done, leave the check in the middle or at the end of the table Thank them kindly Look back often to see if they have left a credit card for you to run through the machine If there is cash in place of a card, always provide change Asking “do you need change?” could be too assumptive, and might result in a smaller tip 10 Rinse and repeat How to Be a Great Waitress Whether you are just getting started in the waiting industry or you need to brush up on your waiting skills for a return to the industry, these tips are aimed at helping you reach your goals! Edit Steps Know your menu, know your menu, know your menu When you interview, be proactive and ask for a menu to take with you Chain restaurants have great training programs that guide you through the menu and kitchen; bars and smaller places expect you to learn on your own You will save yourself much time by knowing everything! Upsell, upsell, upsell Management will love you for this and your tips will increase with your sales Know your premium liquors and always offer them for mixed drink that liquor goes in Always offer an appetizer; this is usually required selling at chain restaurants, but offer anyway If someone gets a steak or a soup offer a salad to go with it If it's a couple on a date, the girl can usually be talked into dessert Never be pushy offer like its the most natural thing in the world Volunteer for extra shifts Especially in the beginning, you want management and coworkers to know you are reliable Your regulars will save you on slow nights Be friendly to people you would not normally talk to When someone sits in your section more than once, take the time to get to know them Remember their names and favorite drinks, where they work etc Make them feel like they are going to a restaurant to visit a friend: you! Do one thing at a time Don't count on finishing writing the order down as you walk to the order counter Do it now! Chances are, someone will stop you on your way over and ask for more coffee, and you'll forget the first order Then you'll be faced with the embarrassment of having to return to the table to retake the order! It takes lots of practice to several orders Respect the customer's personal space Never sit down at the table to take an order, don't shake hands (unless you have to), and don't give hugs The extent of your friendliness will be dependent on the type of place where you work - some things that might not be appropriate in a diner or a restaurant might be fine in a theme bar or pub Always be clear about your order When taking the order, take time to clarify that you've written it down or heard the request correctly If there is a choice of selection, noun alcoholic drink before the establishment closes screwdrivers for last call lemon, lime wedge noun a small segment of lemon or lime put on the rim of a glass I'd like a lemon wedge for my ice water please lineup noun/verb a number of people waiting for something Is this the lineup to pay or get seated? liqueur noun alcohol that has a syrupy/sweet taste Can I offer you a coffee liqueur to go with your dessert? make change verb + noun give customers money back from a payment We can make change if all you have is large notes manager noun/adjective person in charge of a section of a restaurant I'd like to speak to the floor manager about the service melt verb warm to soften (i.e cheese/butter) First, melt two tablespoons of butter in the microwave menu noun a booklet of all of the food that can be ordered Do you have a children's menu we could see? microwave noun a small appliance that heats and cooks food quickly We can heat your dinner in the microwave if you like mild adjective not spicy I'd like a half dozen mild chicken wings nightclub noun establishment where adults go to If you work at the nightclub you dance and drink alcoholic beverages will have to stay until AM non alcoholic beverage adjective + noun a drink that resembles a certain drink without the alchohol Can I order a non alcoholic beer? notepad noun paper that a server uses to write down orders Just let me grab my notepad and I'll take your order on the rocks on ice preposition + noun I'll take a whiskey on the rocks request for a food item to NOT be on the side preposition + noun put on top of another food item For the nachos, can we have the sour cream on the side? order verb/noun make a request to a server Is everyone ready to order lunch now? over charge verb give a customer a bill that is too high (by mistake) I think you over charged us for our drinks; we only had one each pack up verb put in a take-out container for the customer to bring home Would you like me to pack up the rest of that pizza? party noun group of people at or waiting for a table A party of twelve just walked in without a reservation patio noun outdoor seeating We closed the patio because it looks like it's going to rain paycheque noun money given to the staff every week You'll get a paycheque every or two other Monday pitcher, jug noun a container with a spout to pour water, beer, or other beverages out of We'll take a pitcher of beer with four glasses portion noun/verb a separate amount of food The chicken fingers are already portioned in the freezer pour verb dispense liquid from a container Can I pour you folks another glass of water? prepare verb get food ready The servers have to prepare the salads themselves pub noun establishment that specializes in casual food and alcoholic beverages I can wear whatever I want when I work at the pub punch clock and punch card noun a machine that staff members place a card into when they begin and finish a work shift I don't want staff members hanging around the punch clock punch in, out verb put a card in the punch clock to mark the time you start and end a shift You can punch out as soon as you finish sweeping the floors punch something in verb enter an order into a computer system I'm going to punch in a large order now, so get ready rare adjective cooked meat that is pink inside This steak is too rare for me to eat recipe noun list of ingredients and instructions for preparing a certain type of food Our chef is so talented that he almost never bothers with a recipe regulars noun people who come into an establishment often You can give the regulars a complimentary drink from time to time reservation noun a request to have a table saved for a certain amount of people We don't take any reservations; it's first come first served here restrooms noun place for people to use a toilet and wash hands The restrooms are to your left and down the stairs roll-up a set of cutlery wrapped in a napkin Before we punch out we have to noun prepare enough roll-ups for the night shift rush noun a large amount of customers arriving at the same time We always have a rush after church on Sundays rush noun/verb prepare quickly for a certain reason Can you put a rush on this spaghetti; I forgot to punch it in sauce noun liquid flavouring added to food What kind of sauce would you like on your ice cream, butterscotch or chocolate? schedule noun/verb a notice of the time and date each staff member has to work in a certain period of time If you want to book off a day, let me know before I make the schedule seasoning noun dry flavouring added to food He wants the chicken plain without any seasoning self-serve adjective the customers bring their own food items to the table and not pay for service We have a buffet on, so it's selfserve for lunch senior's discount noun a reduced price for people over a certain age (i.e over 65) We have a senior's discount of 25% off on Mondays separate cheques adjective + noun/verb +noun a different bill for each member/group sitting at a table We asked for separate cheques but it all came on one bill serve verb look after a customer, bring items to Is there someone in charge of a customer serving out on the patio? set verb get a table ready with items such as cutlery and glassware I need you to clear and set table five for a party of eight shade noun place outside that is not in the sun We'd like to sit on the patio if there is any shade shot noun one ounce of alcohol served in a small glass (shot glass) Let's a shot to get this party started shooter noun an ounce of alcohol and juice combined Is there a shooter that has orange juice in it? side dish noun choice of food that goes with a main The two side dishes are mashed meal potatoes or french fries sour adjective acid or fermented taste I think the milk has gone sour from sitting out of the fridge too long sous chef noun staff member who works under and assists the main chef Our sous chef is leaving to become the head chef at another restaurant specials noun items that were prepared particularly Would you like to hear the for a certain day and are usually at a specials before you decide on reduced price lunch specialty noun food item that a restaurant is popular Homemade fish and chips is our for specialty spicy adjective hot flavour Any item with three chilies beside it means that the dish is very spicy stay verb to eat in the restaurant Are these coffees to go or to stay stir, mix verb spin round and round with a spoon Stir the soup for a few minutes before you serve it straw noun long hollow plastic stick for drinking out of Can I please get a straw for my ice tea? straight up adjective alcoholic drink without any mix or ice He always has a straight up glass of rum after his meal substitute verb replace one item for another Can I substitute the carrots for corn? supervisor noun staff member in charge of watching over things and dealing with problems When I'm not here George will be your supervisor sweet adjective taste with a lot of sugar If you like sweet things, you'll love our chocolate cheesecake take-out adjective/verb food that is packed up and eaten at home You can either eat in or order food to take-out two-minute check noun a visit to a table approximately two minutes after the food has been served to check for satisfaction Don't forget to your twominute check to make sure the steak is cooked properly terminal noun computer system for punching in food orders There's one terminal in the kitchen and one on the bar till noun drawer of a cash register that money You need a key to open the till is kept in and make change to go verb to take out of the restaurant We're just going to order a pizza to go toppings noun food items that go on top of other food items to add flavour What type of toppings would you like to have on your pizza? uniform clothing that staff members have to The uniform here is black pants noun wear and a white shirt waiter, waitress noun staff member in charge of taking orders and serving food and beverages When I got promoted from a hostess to a waitress I started making tips waiting list noun list of groups who want a table to eat at We have a twenty minute waiting list tonight warm up verb heat food to an enjoyable temperature for eating Would you mind warming up the baby's bottle for me? well- done adjective cooked for longer than average The meat was so well-done it had no flavour wine list noun a menu of all of the wine you can order from the glass, litre, or bottle You will notice that we have a lot of local wine on our wine list winery noun a place where wine is made, tasted, and sold There is another winery up the hill that you might enjoy stopping at wine tasting adjective sampling different types of wine If you are intersted in trying some wines you should go on a wine tasting tour Also Known As Example Items Appetizers Appies, Finger Food, Combo Platters, Snacks, Starters Garlic Bread, Cheese Plate, Nachos Salads (and Soups) Garden Fresh, Greens, Light Fare, Lighter Favourites, Low Calorie Choices, Low-fat Selections Tossed Salad, Caesar Salad, Soup of the Day Sandwiches Burgers, From the Deli, From the Grill, Lunch Menu, Wraps Grilled Chicken Sandwich, Veggie (Garden) Burger, Steak Sandwich Italian Noodles, Pasta, Pizza Spaghetti, Pepperoni Pizza, Fettucini Main Course Entrée, Dinners, Main Dish, Main Event New York Steak, Chicken Stirfry, Hearty Stew Sides Accompaniments, On the Side, Side French Fries, Rice, Grilled Veggies Menu Section Dishes Seafood Catch of the day, Fish, Fresh from the Sea Fish and Chips, Battered Shrimp, Smoked Salmon Mexican South of the Border, Tex-Mex Fajitas, Nachos, Enchilladas Specialties Signature items, Favorites, Pleasers, Stars BBQ Ribs, Hot Wings, Chicken Cordon Bleu Desserts Sweets, Treats, For the Sweet Tooth Apple Pie, Mocha Cheesecake, Banana Split Beverages Drinks, Non-alcoholic beverages, Refreshments Soda Pop, Juice, Milk Wine and Beer Coolers, Draft, Liquor, Specialty Drinks, Spirits, From the Bar House Wine, Jug of Beer, Peach Cider Kids Menu Juniors, Kids Stuff, Little Tikes, For the Munchkins Spaghetti and Meatballs, Cheeseburger, Chicken Fingers Description Meaning Example item available with Guests can have this food served a different way All burger selections are available with whole wheat buns bottomless (free refills) Guests can have more without paying Coffee and tea is bottomless chunky many large pieces of meat or vegetables A steaming bowl of chunky vegetable soup coated in, glazed covered in a sauce (often before cooking) Breast of chicken coated in teriyaki sauce crispy makes a crunchy sound when you chew Caesar salad with fresh lettuce and crispy croutons drizzled with a small amount of liquid poured over Apple pie and vanilla ice cream top drizzled with butterscotch finished with final step of the food preparation A generous portion of spaghetti and garlic tomato sauce, finished with homemade meatballs fresh just off the farm/ out of the garden/ All omelettes are made with three fresh egg whites garnished with decorated with Our dinners are garnished with fresh parsley and seasonal fruit generous portion, heaping, loaded with a large amount of All sandwiches are served with a generous portion of fresh cut fries home style, homemade, made from scratch from a recipe (not a package) Try our chef's homemade chili with fresh baked bread juicy with liquid remaining for taste Garden salad with juicy tomatoes, cucumbers, and onions lightly breaded, battered rolled in bread crumbs, eggs, or other mixture and cooked Our fish is lightly battered in beer marinated in left in fridge to soak up sauce/juice/flavoring Our steaks are marinated in a rich peppercorn sauce medley variety, mixture A vegetable medley tossed in olive oil and served over rice mouth watering appearance causes mouth to salivate Finish your meal off with one of our mouth watering desserts on a bed of on top of a layer of A ginger chicken stir fry served on a bed of rice seasonal produce varies at different times during the year Ask your server about our seasonal fruit pies seasoned with herbs and spices added Roasted chicken seasoned with fresh basil and oregano Behind the Bar Tending bar requires special skills, such as learning special recipes, measuring, mixing and serving drinks, and chatting with guests No matter which country you are working in, you are sure to come across English patrons who want a cold drink Study the lists and expressions bartenders use Then read the dialogue and check your understanding Glassware brandy snifter half litre/litre a glass container for serving house wine highball glass a tall straight glass martini glass mug a cup or glass with a handle used for hot beverages pint glass 20 oz glass for draft pitcher/jug approximately 60 oz container for draft or water rock glass/tumbler short glass for mixed drinks shot glass oz glass for shots and shooters sleeve 12 oz glass for draft wine glass Classic Cocktails There are many different ways to prepare classic cocktails Every bar or restaurant has rules about how much alcohol to put in a cocktail and how to build it The following recipes not contain specific amounts Use them to learn the names of the cocktails, liquors, and mixes Black Russian vodka, coffee liqueur, on ice (for a white russian-add milk) Bloody Mary vodka, tomato juice, tobasco sauce, Worcestershire sauce, salt, pepper, celery salt, slice celery, on ice Cosmopolitan vodka, orange liqueur, cranberry juice, lime, on ice Daquiri light rum, lime juice, sugar, blended with ice (for a strawberry daquiri use strawberry mix or syrup) Long Island Iced Tea vodka, gin, rum, orange liqueur, lemon juice, cola, on ice Margarita tequila, lime, salt, blended with ice Martini gin, dry vermouth, (garnish with olive) Pina Colada rum, coconut milk, pineapple juice, blended with ice Screwdriver vodka and orange juice, on ice Tom Collins gin, lemon juice, sugar, soda water, on ice Common Liquor Gin clear alcohol flavoured with juniper berries Liqueur various sweet alcohols Rum clear alcohol made from sugar cane, origin Caribbean Vodka clear alcohol made from grain or potato, origin Russia Whisky (Rye in Canada) light brown alcohol made from grain, origin Scotland Tequila golden or clear alcohol, origin Mexico Beer and Coolers Domestic beer from country that bar is located in Local beer brewed nearby Cans beer served in a tin Bottles beer served in glass bottle Draft beer on tap Keg beer in a large barrel Ciders alcoholic drink from apples or other fruit Coolers premixed and bottled alcoholic drinks baker: specializes in baking bread and desserts dishwasher: cleans dishes, floors, restrooms executive chef: highest cook, trained in culinary arts food preparation worker: helps other cooks by doing odd jobs such as slicing and portioning head cook: cook with the most seniority and experience kitchen manager: person who is in charge of the staff in the back of the house line cook: cook that helps with food preparation, but may not have experience or training short order cook: specializes in fast-food, simple cooking sous chef: chef that is second in command, works under and learns from executive/head chef FOOD VOCABULARY Catering Food (Makanan Katering) • Beef = Daging sapi • Bacon = daging babi yang diasini lalu dikukus dan digoreng • Beer = minuman bir • Breakfast = sarapan pagi • Cheese = keju • Chicken = ayam • Chocolate = coklat • Cook = juru masak • Cooking = masakan • Course = menu makanan • Cup = cangkir • Dessert = pencuci mulut setelah makanan utama • dining room = ruang makan • Dinner = makan malam • Dish = hidangan • Environment = lingkungan • Equipment = perkakas • Food = makanan • Fork = garpu • Freezer = lemari pendingin • Glass = gelas • Grill = alat pemanggang • Hygienic = higienis, bersih dari kuman • Kitchen = dapur • Knife = pisau • Lunch = makan siang • Main course = menu makanan utama • Meal = makanan, hidangan • Menu = menu (makanan) • Napkin = serbet dari kain/kertas • Pastry = kue kering • Pepper = lada, cabai • Plate = piring • Prepared = siap saji • Restaurant = restauran • Rice = nasi • Roast = daging panggang • Salad = salad • Salt = garam • Sauce = saus • Sausages = sosis • Slices = potongan, irisan • Soup = sup • Spoon = sendok • Tip = uang tip • Utensils = perkakas • Vegetables = sayuran • Vegetarian = vegetarian, orang yang hanya makan sayur-sayuran • Waiter = pelayan pria • Waitress = pelayan wanita • Water = air putih • Wine = minuman anggur beralkohol Foods and Ingredients (Makanan dan Bahan makanan) • Bagel = roti bagel • Bread = roti • Cereal = sereal • Cheese = keju • Egg = telur • Fish = ikan • Ketchup = saus tomat • Mayonnaise = mayones • Noodles = mi • Pancakes = panekuk • Pasta = pasta • Peanuts = kacang • Rice = nasi • Roll = kue gulung • Salad = salad • Sandwich = roti isi • Shrimp = udang • Toast = daging panggang • Barley = sejenis gandum (biasa dipakai untuk membuat bir) • Corn = jagung • Millet = semacam padi-padian • Oat = sejenis gandum, gandum oat • Rye = gandum hitam • Brown rice = nasi/beras merah • Wheat = gandum • Biscuits = biskuit • brown bread = roti berwarna coklat • cake = kue • cheese sticks = stik keju • coffee cake = kue kopi • cookies = kue kering • corn bread = roti jagung • crackers = biscuit renyah asin • Doughnuts = donat • Muffins = kue muffin • Garlic bread = roti bawang • hard rolls = roti gulung • pancakes = panekuk • pie = kue pai • rolls = kue/roti gulung • rye bread = roti gandum hitam • sweet rolls = roti gulung manis • waffles = kue wafel • wheat bread = roti tawar Pastas (Macam- macam Pasta) • cappelletti • curly lasagna • elbow macaroni • fedelini • lasagna • noodles • ravioli • ribbed macaroni • shells • spaghetti • stars • thin macaroni • thin spaghetti • tortellini • turrets • vermicelli Desserts (Makanan pencuci mulut) • Apple pie = kue pai apel • Birthday cake = kue ulang tahun • Cake = kue • Candy = permen • chocolate cake =kue cokelat • chocolate bar = cokelat batanf • chocolate chip cookie = kue kering dengan chip cokelat • cookies = kue kering • donut = donat • fruits = buah-buahan • ice cream = es krim • muffin = kue muffin • pie = kue pai • potato chips = keripik kentang • pudding = puding • sweet rolls = roti gulung manis • whip cream = krim kocok Drinks and Beverages (Minuman) • beer = bir • Brandy = brendi, minuman beralkohol • Cocoa = cokelat • Cocktail = kokteil, minuman beralkohol dengan wiski • Coffee = kopi • Coke = minuman bersoda • green tea = the hijau • ice coffee = es kopi • ice tea = es teh • juice = jus • lemonade = minuman limun • liquor = sejenis minuman beralkohol • milk = susu • milkshake = susu kocok (dengan es krim) • Orange juice = jus jeruk • Punch = minuman campuran (dengan agar-agar, dsb) • soda = soda • soft drink = minuman ringan • Tea = teh • tomato juice = Jus tomat • Water = air putih • Whiskey = wiski • Wine = anggur merah beralkohol BIBLIOGRAPHY http://www.wikihow.com/Be-a-Waiter http://www.englishclub.com/english-for-work/food-drink-vocabulary.htm http://www.englisch-hilfen.de/en/words/restaurant.htm http://www.belajaringgris.net/food-vocabulary-3206.html ... DIALOGUES Waiter Customer : Good afternoon, how can I help you today? : I'd like a table for one, please Waiter Customer : Right this way Here you are : Thank you Can I have a menu? Waiter : Here... that's right Waiter : Okay, I'll take your menus and Ill be back with your food Waiter : Here is your food Enjoy your meal Waiter Customer : How was everything? : Delicious, thanks Waiter Customer... you can get for them, and that will open the opportunity for them to ask for dessert, a take-out item/bag, or the check If they state they need nothing else, then ask if they are ready for the check