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ENGLISH FOR BUSINESS ADMINISTRATION

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  • ENGLISH FOR BUSINESS ADMINISTRATION

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PART 1: Make a list of 20 Words followed by Definitions and Examples in English taken from The Business 2.0PreIntermediate (2014) (Unit 2Customer Satisfaction, Unit 3Products and Process). LeadProspect:ConsumerCustomerRepeat businessCustomer supportPrioritySatisfactionEmotion:Determination1.2. Unit 3Products and Process1.Supply chain2.Logistics3.Supply chain management: Quantity: DocumentationPartner: AssemblePackaging: Out of stock: Credit: .PART 2: Write a paragraph to talk about your experiences of good or bad customer service. NGÂN HÀNG NHÀ NƯỚC VIỆT NAM BỘ GIÁO DỤC VÀ ĐÀO TẠO TRƯỜNG ĐẠI HỌC NGÂN HÀNG TP HỒ CHÍ MINH - TIỂU LUẬN MÔN HỌC ENGLISH FOR BUSINESS ADMINISTRATION Họ tên : MSSV : Lớp : TP Hồ Chí Minh, tháng 11 năm 2022 Table of Contents PART 1: Make a list of 20 Words followed by Definitions and Examples in English taken from The Business 2.0-Pre-Intermediate (2014) (Unit 2-Customer Satisfaction, Unit 3-Products and Process) 1.1 Unit 2-Customer Satisfaction 1.2 Unit 3-Products and Process PART 2: Write a paragraph to talk about your experiences of good or bad customer service ACKNOWLEDGEMENT REFERENCE LIST I i PART 1: Make a list of 20 Words followed by Definitions and Examples in English taken from The Business 2.0-Pre-Intermediate (2014) (Unit 2-Customer Satisfaction, Unit 3-Products and Process) 1.1 Unit 2-Customer Satisfaction Lead: This person is a possible future customer The chances of this are low, but the company still contacts them Ex: A typical company needs to contact a thousand leads to find just ten new 15 customers Prospect: This person is a possible future customer The chances of this are high, and the company may already be in contact with them Ex: Sales all the hard work: they answer the prospect’s enquiry, mail information, call the prospect back and arrange a sales visit Consumer: This person goes into a store and buys something They are the end user Ex: The supply chain process is the process that involves moving goods from the manufacturer to the retailer and finally to the consumers Customer: This person buys something at any point in the chain They may be a manufacturer buying from a supplier, a distributor buying from a manufacturer or the end user buying from a store Ex: Providing products at the right price means making product availability correspond with customer demand Repeat business: the fact that a customer returns to buy more products or services from the same company Ex: Long-term customer partnerships allow companies to get repeat business and build customer loyalty Customer support: help and advice that a company makes available to customers when they have bought something Ex: When I buy a book at the store, the staff support and answer detailed questions about the product Priority: something that you or deal with first because it is more important or urgent than other things Ex: Give customers what they want, when they want it: the right product, in the right place, at the right time and, of course, at the right price Make the customer's priority your priority, especially when there's a problem! Satisfaction: the good feeling that you have when you have achieved something or when something that you wanted to happen does happen; something that gives you this feeling Ex: Every contact must contribute to customer satisfaction if a company wants to build a long-term relationship and get repeat business Emotion: the feelings that someone has about a product or service that can influence their decision whether to buy it or not Ex: The decision was based on emotion rather than rational thought When customers have sad feelings, they will lose interest and depressed mood when buying 10 Determination: the ability to continue trying to something, although it is very difficult Ex: Show customers that you feel like they feel, especially about problems If they are disappointed or angry, show the same level of emotion in your determination to solve the problem 1.2 Unit 3-Products and Process Supply chain: the system of people and organizations that are involved in getting a product from the place where it is made to customers Ex: Sharing information between partners in the supply chain can help bring benefits to suppliers, manufacturers, and customers Logistics: the process of planning and organizing to make sure that resources are in the places where they are needed, so that an activity or process happens effectively Ex: Amazon has become famous for its logistics strategy, which is made possible by the company’s global network of distribution, sortation and fulfillment centers Amazon’s same-day and next-day delivery model rests on a complex logistics framework Products are delivered to the company’s fulfillment centers before being moved to sortation centers Supply chain management: the activity of being in charge of and controlling the process of getting a product from the place where it is made to customers Ex: Vinamilk's tight supply chain management strategy ensures an abundant supply of pure fresh milk products to millions of Vietnamese families Quantity: an amount or number of something, especially one that can be measured, the number of products customers want Ex: Knowing the exact quantity and meeting the demand is the key point for a manufacturer in keeping the reputation and avoiding losing money Documentation: the documents that are required for something, or that give evidence or proof of something Ex: I couldn't enter the country because I didn't have all the necessary documentation Partner: a person or organization you are closely involved with in some way, a person that you are doing an activity with, such as dancing or playing a game Ex: The teacher asked the students to choose a partner for the next activity Assemble: to come together as a group, to bring people or things together as a group To make something by joining separate parts together Ex: In the workshop, robots assemble the rubber balls and plastic covers and paint them different colors Packaging: material used for wrapping or covering goods to protect them in shops Ex: Attractive packaging can help to sell products To ensure consistency and identity, all Apple products use a combination of the colors black, white, and grey on their packaging, as well as the company's iconic logo Out of stock: products are not available to buy in a store because they have all been sold Ex: Sometimes when sellers can’t accept an order because the goods required are out of stock or the price and the specifications have been changed 10 Credit: a method of paying for goods or services at a later time, usually paying interest as well as the original amount Ex: You can borrow up to a maximum amount, similar to a credit card limit, but you are required to pay the funds borrowed in full at the end of each period An example of this would be a cellphone bill — you can make phone calls, send text messages, and use data each month, and at the end of the month, you are required to pay for the services you used (including any additional usage fees) PART 2: Write a paragraph to talk about your experiences of good or bad customer service Customer service is the key to the success or failure of a business "The Gioi Di Dong" is one of the companies that have effective customer care with great professionalism I want to tell you about my experience with buying a telephone in The Gioi Di Dong store Firstly, when I arrived at the store, the security guard arranged the motorbike in the parking space for me I entered the store, the staff opened the door and bowed to me Secondly, The staff advised me on suitable phone models through a few questions about my requirements, and the staff let me try them out with a pleasant attitude I feel very comfortable discussing problems with them without feeling embarrassed by bothering them too much I finally found the right phone for me The checkout process was very fast, I didn't have to wait long I even got a discount because they had a student support program and I was given extra accessories and vouchers for my next purchase When I left, they also treated me with the same courtesy and respect as when entering the store I feel that shopping at The Gioi Di Dong gives me a lot of interesting experiences and am satisfied with the way the staff treats customers ACKNOWLEDGEMENT During the process of researching and completing the thesis topic, I received the enthusiastic guidance of Ms Nguyen Thi Thanh Truc With a sincere heart, I would like to send my regards and thank you so much for directing me to complete this thesis In the process of studying and learning English for majors in general and essay topics in particular, you have brought me basic premises and knowledge to approach the problem That's why I had finished my essay better Perhaps, knowledge is limitless, but each person's knowledge acquisition always has certain limitations Therefore, in the process of completing the essay, it is inevitable that errors will be made I hope to receive suggestions from the teacher to improve the essay Finally, I would like to wish you health, success and happiness REFERENCE LIST Vietnamese References Thông tin Thegioididong.com (2010, 10 22) Được truy lục từ Thế giới di động: https://www.thegioididong.com/tin-tuc/thong-tin-ve-thegioididongcom-23318 English References The Business 2.0-Pre-Intermediate (2014) I ... would like to send my regards and thank you so much for directing me to complete this thesis In the process of studying and learning English for majors in general and essay topics in particular,... I i PART 1: Make a list of 20 Words followed by Definitions and Examples in English taken from The Business 2.0-Pre-Intermediate (2014) (Unit 2-Customer Satisfaction, Unit 3-Products... demand Repeat business: the fact that a customer returns to buy more products or services from the same company Ex: Long-term customer partnerships allow companies to get repeat business and build
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