What conditions are important for people starting new businesses choose the four most important from this list can you think of any others

DANANG UNIVERSITY OF ECONOMICS BUSINESS ENGLISH TIEU LUAN MOI download : skknchat@gmail.com UNIT ONE: NEW BUSINESS I Starting up: A What conditions are important for people starting new businesses? Choose the four most important from this list Can you think of any others? - low taxes - skilled staff - low interest rates - cheap rents - stable economy - good transport links - training courses - high unemployment - a strong currency - government grants B Many economies contain a mix of public- and private-sector businesses Think of companies you know in the areas below Which are publicsector companies and which are private-sector companies? - post office - TV / newspaper - cars - airlines - rail - water - telecoms - energy AI Vocabulary: Economic terms A Match the economic terms (1-10) ot their definitions (a –j) interest rate (C) exchange rate (D) inflation rate (B) labour force (F) tax incentives (G) government bureaucracy (I) GDP ( gross domestic product) (A) unemployment rate (E) foreign investment (H) 10 balance of trade (J) a) total value of goods and services produced in a country b) general increase in prices c) cost of borrowing money d) price at which one currency can buy another e) percentage of people without jobs f) people working g) low taxes to encourage business activity h) money from overseas i) official rules / regulations / paperwork j) difference in value between a country‟s imports and exports B Try to complete this economic profile without looking back at the terms in Exercise A The economy is stable following the problems of the past two years By following a tight monetary policy the gorvernment has reduced the interest rate to 2% After going up dramatically, the inflation rate is now down to 8% The last six month has seen a slight improvement in the exchange rate against the dollar The GDP has grown to 0.15% Exports are increasing and the balance of trade is starting to look much healthier Theunployment rate continues to be a problem as it is still 16% In order to stimulate the economy and attracts foreign_investment the government is offering new Tax incentives as well as making a renewed effort to reduce _ government bureaucracy TIEU LUAN MOI download : skknchat@gmail.com Finally, a large skilled labour force means there could be attractive investment opportunities over the next five years C Listen to the report and check your answers to Exercise B D Write sentences about the economic profile of your country BI Listening: Starting new businesses A Work in group Make a list of things that are important to before you start a new business B Alan Martin, a young entrepreneur, descibes five important steps for setting up a business Listen and complete the chart below Did you have the same ideas as Alan Step 1: Develope a new product idea Step 2: Conduct market research Step 3: Prepare a good business plan Step 4: Get finance Step 5: Build a costumer base C Listen again and answer the questions What percentage of business ideas fails? 80% Why they fail? People don’t understand the market What two questions does your market research need to answer? Who’s your competition? Is there a demand for your product of services? What two things does a business plan help you to do? Focus on what you want to Getting finance What does it usually include? Name three things Staff, Management, production Which step does Alan think is the most important? Why? Build a costumer base D Alans says most businesses fail because people don’t understand the market What other reasons can you think of? IV Reading: The Human Touch A Go through the article quickly to find the four elements that a good team needs A good team needs: ……Ability to sell ……Ability to count ……Experience ……Contacts, relationships, a network TIEU LUAN MOI download : skknchat@gmail.com HOW TO ADD THE HUMAN TOUCH By Dough richard When thinking about how you start your business, getting the right team together will be the most important and the most difficult decision you make The reason is simple No one person has all the skills, experience, contacts or reputation that are recriuted to get a business up and running So, in order to succeed, you will have to form a core team of people Before that, however, you can only know who else you need by knowing your strengths and your weaknesses Having a great business idea does not mean that you have the skills to manage others, The hardest of all your decisions may be to let someone else lead the company you founded What, then, does the team need? First, it needs the ability to sell – and in particular the ability to persuade others to buy into your vision Second, the team needs the ability to count The business is managed by managing the flow of cash It may be the accountant‟s job to your books, but it is your responsibility to understand them so well that you use them to drive the business Third, the team needs experience There are three types: customer experience, product experience and start-up experience If you are going to sell an Internet service to restaurants, you need experience in the development of Internet services and the experience of running reastaurants If your team has only one or the other, you will either know what product to build or how to build it, but not both Fourth, the team needs to have contacts, relationships, a network Having poeple who can help you informally or formally will help your business succeed Finally, you and your team must be fully aware that starting a business means giving up two things- time and money It frequently means working evenings and weekends and being last in line for payment Succeeding with an innovation-based company takes everything: all of your time, all your great ideaslots of personal sacrifices – and it may take all of your money There is no magic formula to building a business It is like putting together the pieces of a puzzle But it is worth remembering that the team is the most important piece Financial Times B Read the article carefully, then decide whether these statements are True or False according to the article If you want your new business to succeed, you yourself first need to gain all the necessary skills and experience F New entrepreneurs sometimes rightly decide to let another person lead the company they started up T Good cashflow managem,ent is a necessary condition for a business to be successful T An effective team will have experience in three key areas T You need to put in a lot of time and effort before you can enjoy the rewards of owning a fast-growing start-up T Building the right team is the magic formula to setting up a successful business F TIEU LUAN MOI download : skknchat@gmail.com IV Language Skill: Socialising A Making Contacts: What activities are involved in socialising? Add some more to the following list - Introducing visitors - Greeting visitors You will hear three dialogues about people meeting visitors.Complete the chart Have the speakers met before? Is the dialogue formal or informal? Where are they meeting? What did the visitors have during the journey? problems What are they doing next? Compete the sentences from the dialogues Listen if necessary You It‟s great to I hope It‟s a How was your Hi, Paul, good to Sorry to keep you Can I TIEU LUAN MOI download : skknchat@gmail.com Would you mind taking this? Which sentences above are used to: a Welcome or greet the visitors? 1, 2, 4, b Talk about the journey c Offer (or ask for) helping with something? 8, d Apologize for a delay? 3, B Talking about weather Kasia Janiak is accompanying Mr Syms from the airport to his hotel Look at the dialogue below Listen and complete the gaps What is the topic of their conversation? Mr Syms: I can‟t belive it‟s so Kasia : Mr Syms: It was raining Kasia : Mr Syms: Do you normally get Kasia : It depends Ususally we get at least a few Mr Syms: I imagine the winters here must be pretty Kasia How was the weather Well, we‟ve been very lucky : Oh yes Sometimes it goes Mr Syms: Well, at least it never gets that cold in England The winter there is usually just grey and wet It can be quite depressing! Kasia : Ugh! Well, I‟m glad the weather is nice for your visit here The weather is one of the most popular small-talk topic It is a topic everybody can talk about Put the words below into the right categories cloudy hazy roasting co hu su Words describing temperature Cold Roasting Mild Freezing Warm Roleplay: Work in pair Use the profiles below to practise meeting visitors Student A: Christ: You are meeting Catherine Brown, a supplier from Britain, at the airport in Franfurt You have never met before but have spoken a lot over the phone Catherine is carrying heavy bags Greet her and ask about the flight Make some small talk ( weather, job, company) and take her to your car TIEU LUAN MOI download : skknchat@gmail.com Student B: Catherine: You have just arrived at the airport in Franfurt and have made arrangements for your business partner, Christ, to pick you up You have spoken a lot over the phone but have never met before You are carrying several heavy bags Your flight was fine and you had a DVD to watch C Entertaining visitor Bruno and Carlo are entertaining Anna at a local restaurant Listen to the conversation and answer the questions below Have the hosts been ot the restaurant before? Why is Anna hungry? What we discover about Bruno‟s wife? Who is driving? What they plan to later? Match the two halves to make sentences from the dialogues Listen again if necessary This looks (I) I hope (G) I‟m absolutely (H) I‟m afraid they don‟t have (F) How many courses (A) What you (D) It comes with asparagus (J) I‟ll have the soup (C) What would you like (B) 10 Let‟s see if we can (E) a are we having, Carlo? b to drink? c followed by the pasta d recommend? e catch the waiter‟s attention f menus in English here g you like it h starving i a really nice place j and small potatoes roasted in the oven D Keeping a conversation going Anna, Bruno, and Carlo are finishing their meal Tick the topics they talk about restautant holidays family mutual accquaintances friends sport (jogging) cultural differences (Greece, Turkey, France) their jobs The answers to the questions below are too short Make them longer by adding extra information and a question, as in the example A: So, you live near here? B; Yes, I ( only km) Our house is only two kilometres from here ( you / live?) What about you? Do you live near here? TIEU LUAN MOI download : skknchat@gmail.com A: And how old is your daughter? B: She‟s six ( recent started school) ( you / children?) A: What kind of dog you have? B: An Alastian ( fun but needs lots of exercise) ( you / pets?) A: So, how long have you been with the company? B: Six years ( joined after university) ( you / be with your company long?) A: Have you been to Moscow? B: Yes, I have ( three years ago / on business) ( you?) A: And you any sports? B: I play squash ( once a week with friends) ( you / sports?) A: It‟s so hot today Is it normally like this in the summer here? B: No, it‟s not ( very hot for us / usually 25 degrees) ( weather / where you live?) Commenting on what people say is a good way to keep a conversation going Match B’s comments to what A says Sometimes more than one answer is possible A I just got married last year actually C F My husband is a meteorologist B Last year I won a prize for one of the products I designed C F E The project deadline is next week and and we‟re not going to make it A My daughter has just got a place at one of the best universities in the country C D B a That must be very stressful b Really? That‟s an interesting job! c Oh, congratulations! d You must be very proud of her e That must have been very exciting f You must have felt very pleased g Oh, I‟m sorry to hear that I imagine that was a difficult time for you Before I got this job I was unemployed for two years G I went to Peru on holiday last year E TIEU LUAN MOI download : skknchat@gmail.com Work with a partner to make small talk at a restaurant Use the information in your file to ask questions and keep the conversation going File A: You are having dinner in a restaurant with an important business partner (You are the host) Ask your partner questions to keep the conversation going Here are some things your partner mentioned earlier: ● He/ She has recently bought a new house ● His / Her partner has a new job ● He / She wants to go to Italy on holiday this year Begin by saying something about the food File B: You are having dinner in a restaurant with an important business partner ( You are the guest) Ask your partner questions to keep the conversation going Here are some things your partner mentioned earlier: ● He/ She plays badminton in her free time ● He/ She has an adopted son ● His / Her mother is visiting at the moment Begin by asking your partner a question about the restaurant TIEU LUAN MOI download : skknchat@gmail.com SALES UNIT TWO: A SELLING ONLINE I Starting up What kind of products and services are best sold on the Internet? What are the advantages and disadvantages of shopping online? II Vocabulary Choose the correct word to complete each sentence We ask customers who are not fully satisfied to goods within seven days a) discount b) refund c) return In order to get a full _ , customers must send back goods in the original packaging a) discount b) refund c) return Goods will be within 24 hours of your order a) despatched b) purchased c) exchanged Goods are kept in our until ready for delivery a) stock b) storage c) warehouse Products and services offered at a large discount are generally a(n) a) sale b) bargain c) offer Combine words from boxes A and B Make phrases that match the definitions (1-6) A B credit-card cooling off method of money back interest-free out of guarantee stock period credit details payment the time when you can change your mind and cancel an order Cooling-off period the name, number and expiry date on your credit card Credit-card details the way you choose to buy the goods you want Method of payment when you can pay some time after you buy, but at no extra cost Interest-free credit when the goods you require is not available Out of stock a promise to give your money back if you are not happy Money back guarantee BI Listening Work in pairs Discuss which words from the box you could use to complete the sentences below about Argos, the UK’s largest multi-channel retailer channel order enquire run identical store Integrated Telephone online website Our experience shows that customers will sometimes buy ……online………., sometimes order on the ……telephone……………., and sometimes go into the stores to pick up goods So we need to understand what our customers want TIEU LUAN MOI download : skknchat@gmail.com 3.3 LANGUAGE SKILL: NEGOTIATING A Language of Negotiation: Probing: One way of furthering negotiation is probing (asking the right questions and listening carefully to the answers) Here are some probing questions: a What is the situation on production at your plant at the moment? b What sort of quantities are you looking for? c What are we looking at in the way of discount? d What did you have in mind regarding specifications? e What were you thinking of in terms of delivery dates? f How important to you is the currency for payment? Match the replies (1-6) to the probing questions (a-f): 1) Perhaps 100 units per year over five years b 2) We can offer ten per cent if the quantities are right c 3) We‟d like to see a ten per cent improvement in performance d 4) We‟d prefer US dollars f 5) We‟ll need the first 30 units in six months e 6) We‟re operating at full capacity a Practice: Practise by probing in a negotiation First check you understand the terms below: Price Credit period : Delivery time : Minimum order: Discount Warranty period: Work with a partner Take it in turns to be the customer and supplier: Customer: What price you have in mind? Supplier: It's $65 per piece Customer: That's rather high Supplier: It compares favourably with our competitors These phrases will help the supplier to justify his or her position: I'm afraid it's customary it's company policy we always insist on this Proposal and counter-proposal: Through a series of proposals or offers from one side and counter-proposals or counter-offers from the other side, the two sides work towards an agreement which will benefit them both Here are some ways of making compromise: If you offer more flexible payment conditions, As long as engine performance improve by ten per cent, On condition that you deliver 20 engines by May, Supposing that you provide good technical support, Provided that you supply documentation in Portuguese, Providing that this contract works out OK, TIEU LUAN MOI download : skknchat@gmail.com 1> Use expressions above to complete phrases below, using the correct form of the words in brackets: a) If you offer more flexible payment conditions / might / consider / pay / higher price b) As long as engine performance improve by ten per cent / may / offer / price/ $550,000 per unit c) On condition that you deliver 20 engines by May / will/ able / consider / more flexible /price d) Supposing that you provide good technical support / might / agree / work / you / future e) Provided that you supply documentation in Portuguese / could / consider / send „ personnel /you /training 2> Practise by making more compromises Here are some cues: The supplier wants the customer to: - make their payment in dollars - pay in cash - pay a 20% deposit immediately - pay the balance within 30 days - accept a penalty clause for cancellation - place regular monthly order of at least 750 pieces - recommend them to other potential clients Supplier: We'd like you to make your payment in dollars Customer: If we pay in dollar, will you give us a discount for bulk purchase? Supplier: Yes, we could accept that / No, I'm afraid that's not possible Reaching agreement: It‟s important to check the points of an agreement to avoid misunderstandings You could say: - Let me just go / run over the main points (repeat and summarize) - On A, we agreed that …… - As far as B is concerned (in relation to B), we agreed ……… - We still have the question of C to settle… - And there‟s still the outstanding issue of D - We‟ll send you a written proposal - We‟ll draw up a contract based on these points - I think that covers everything Arrange the phrases Jose uses to close negotiations in the correct order: 18753246 Let me just run over the main points On engine quantities, I think that covers everything If you agree to the proposal, we‟ll draw up a contract based on those points payment to settle, and there is also still the outstanding issue of documentation we agreed that you would improve the power of the engine by ten per cent we agreed that you would supply us with 120 units over four years As far as performance is concerned, We still have the question of the currency for We‟ll send you a written proposal on these last two issues B Listening: You will hear three parts of a negotiation between Michelle, the manager of a bookstore chain, and a website designer Listen to each part and complete the chart TIEU LUAN MOI download : skknchat@gmail.com Negotiating point Schedule for setting up the website Payment terms Website design Listen again to the first two parts of the conversation After each part, complete the missing words priority I agree normal we fee prefer offer mind if I as long How as about agree to TIEU LUAN MOI download : skknchat@gmail.com Listen again to the third part of the negotiation Note down all the expressions for agreeing and disagreeing Decide whether they express a) strong b) polite or c) hesitant agreement or disagreement C Speaking: Practise negotiating Learner A look at File A Learner B look at File B FILE A You are a builder and are looking for a supplier of windows for some offices you are building This is what you want When you have finished, fill in what you get Delivery Warranty Price Discount Credit period You want in two weeks years $5,000 10% You get 60 days FILE B You are a supplier of window This is what you want When you have finished, fill in what you get Delivery Warranty Price Discount Credit period You want in six weeks months $10,000 0% You get 30 days TIEU LUAN MOI download : skknchat@gmail.com I Starting up: MONEY A Answer these questions individually Then compare your answers with a partner QUIZ UNIT FOUR: How much cash you have with you at the moment? Do you: a know exactly? b know approximately? c not know at all? Do you normally check: a your change b your bank statements and credit card bills? c your receipt when shopping? d prices in several shops before you buy something? Do you: a give money to beggars? b give money to charities? c give away used items, such as clothing? If you go for a meal with someone you don‟t know well, you: a offer to pay the whole bill? b suggest dividing the bill into equal parts? c offer to pay the whole bill but expect them to pay next time? d try to avoid paying anything? If you lend your friend a small amount of money and they forget to pay it back, you: a say nothing? b remind them that they owe you money? c arrange to go for a drink with them and say you‟ve forgotten your wallet or purse? B What your answers to the questions in exercise A say about your attitude to money? What they say about your culture II Vocabulary: Financial terms A Match the definitions to with the financial terms a to f Money owed by one person or org organization a period of time when business activ doing badly difference between the selling price o a place where the company shares money which people or organization put into a business to make a profit equal parts into which the capital or ownership of a company is divided Revenues are B Match the sentences halves Earnings per share are A forecast is Bankruptcy is A dividend is Pre-tax profits are s a a p a r t o f t h e p r o f i t s o f a c o m p a n y p a i d t o t h e o w n e r s o f b s h a r e s a c o m p a n y ‟ p r o f i t s d i v i d e d t o d e f happen in the future money in which businesses receive from selling goods or services when a person or organization is unable to pay their debts the money a business makes before payment to the government C Complete this report with the terms from Exercises A and B b y t h e n u m b e r o f i t s s h a r e s a d e s c r i p t i o n o f w h a t i s l i k e l y TIEU LUAN MOI download : skknchat@gmail.com In our home markets it has been another excellent year …pre-tax profit… are up by £23 million, and the …forecast… for the next quarter is equally good Profits from abroad are down because of a …recession… in Japan However, our performance overall has been good, and the …EPS……… have increased to 26.4p and the …dividend…… will be increased to 4.3p per share, which will please our shareholders We plan to issue new …shares……… in order to finance expansion in Asia We also plan to increase our …investment……… in plant and equipment before entering the Chinese market We are particularly pleased with our performance in France and Germany where …profit……… have increased As a result of using a new distributor, our costs fell giving us a …gross margin…… of 40 percent on our main product line We will use any extra cash to reduce the level of our 10 11 ……debt……… Our performance in Italy should improve significantly following the ……bankruptcy………… of our biggest competitor However, we should not become too satisfied with our share price as economic 12 conditions remain uncertain and the …revenues………… will continue to reflect this Share prices will not rise in the short term III Listening: The Profit and Loss Account (P&L) A Study the incomplete P&L below Complete the document with the following headings Research and development costs Cost of materials Gross profit Interest receivable Turnover Dividend B Now listen to a presentation of the actual results and complete the missing figures for gaps a-h Consolidated Profit and Loss For the year ended Dec 31 in $m Money in Turnover (sales revenue) Other earnings Gains on fixed assets and operations Interest receivable on investments Money out Money in minus cost of making goods Other money out Cost of making goods Cost of materrials and all manufacturing expenses Salaries and personal costs Gross profit Other costs and expenses Indirect costs and overheads Research & Development costs Loss on fixed assets Loss on foreign operations Marketing and distribution costs Gross profit mi nus other money out Money left whe n shareholders have been paid Trading / operation profit Profit for shareholders ( Dividend ) Retained profit Forecast Actual 700 704 244 250 175162 (100) (200) (25) (50) (25) (100) (100) (22) d 75 e (25) (88) 123 TIEU LUAN MOI download : skknchat@gmail.com C Listen again and answer the following questions Why was gross profit higher than expected? Where did the company decide to have parts made? Which budgets went over the forecast limits? What is expected to happen to the marketing budget in future? How much will shareholders receive per share? What prediction does the speaker make about retained profit? IV Reading: Reporting financial success A Before you read the articles, decide which of these statements are true Both Wal-Mart and Target Stores are based in the UK Wal-Mart is the world‟s largest retailer Target is not a competitor of Wal-Mart B Work in pairs Student A read Article below and Student B read Article Complete the parts of the chart which relate to your article TIEU LUAN MOI download : skknchat@gmail.com Total profit % increase in profits / earnings Earning per share Sales revenues C Exchange information with a partner and complete the chart D Read both texts and answer the questions Which company: feels confident about the future? has developed a more fashionable image? had particularly good results overseas in the last 12 months? is not planning to increase prices? did better than the American stock market forecast? feels its success is due to the variety of its goods? E Match the words to make word partnerships from the text consumer tax international quarterly price F Read the articles again and check your answers Match the word partnerships in exercise E to their definitions the money people spend on goods and services consumer spending money given back at the end of the financial year tax refund company profit for a three-month period quarterly earnings part of a company which deals with or is located overseas international division decreasing or freezing the price of goods and services in order to gain an advantage over competitors Price pressure V Language Skill: Giving presentations I Opening a presentation Listen to the opening sentences of the three presentations and complete the table Which presentations are formal and which less formal? Presenter‟s name Presenter‟s position / function Topic of presentation The new semi-automatic shelving system Project documentation Who is the presenter for? People who place order Listen to the openings again and complete the sentences Presentation TIEU LUAN MOI download : skknchat@gmail.com a …First of all…… , let me thank you all for being here today b Let me ……introduce………… myself My name is…Don Taylor c I‟m here today to ……present……… our new semi-automatic shelving system d My talk is …particularly…… relevant to those of you who …place order… for the different parts we supply Presentation a I‟m happy that so many of you could ……make it………… today at such short……notice………………… b As you can see on the ……screen……………, our ……topic………… today is project documentation c This is extremely ……important…….for all of us who are directly …………involved……………… in international project management, right? Presentation d I‟m ……aware………………… that you all have very tight ……schedules……………… , so I appreciate you taking the time to come here to day e As you ……probably……know, my name is … Susan Webster I‟m the new …human resources… manager here at Weston Ltd f Today‟s topic will be very important for you as ……Department Heads… since …I’ll need ……… your help to evaluate and select candidates for training a b c d Put the sentences from above in the correct category (a-d) Saying what the topic is: ……… c/b/x Welcoming the audience: ……… a/a/d Saying who you are: ……… b/x/e Saying why the topic is relevant for the audience: ……… d/c/f Now put a-d in the order you would use to start a presentation …b, c, a, d…… II Structuring a presentation The project manager of a construction company is giving a presentation to his colleague Put the sentences in the right order Then listen and check a This morning I‟d like to update you on the current status of work at the construction site The information I give you today should help you with planning your next steps b For those of you who don‟t know me, my name is Gordon Selfridge Let me just write that down for you OK I‟m the project manager in charge of the Bak Tower building project in Dubai c I‟ve divided my presentation into three parts d Hello, every one e Then I‟ll move on to the problems we‟re facing with our local suppliers f First of all, let me thank you for coming here today I‟m aware that you‟re all busy preparing for the annual meeting this week, so I really appreciate you taking the time to be here g I‟ll start off by showing you some photos of the building site and discussing the progress we‟ve made since January h My talk should take about 30 minutes Please fell free to interrupt me at any time with questions i I‟ll end with some ideas for reducing labor costs that we‟ve been looking into j Oh, and don‟t worry about taking notes I‟ll be handing out copies of the PowerPoint slides 10 Complete the sentences with the prepositions in the box about at a b c d e for into of on to with Thank you ……for…… coming all this way I‟ve divided my presentation ……into…… three parts First of all, I‟ll give you an overview ……of…… our financial situation First, we‟ll be looking ……at…… the company‟s sales in the last two quarters In the first part of my presentation I‟ll focus ……on…… the current project status TIEU LUAN MOI download : skknchat@gmail.com f Point one deals ……with…… APG‟s new regulations for Internet use g Secondly, I‟ll talk ……about…… our investment in office technology h After that I‟ll move on ……to…… the next point III Referring to visual aids What are these visuals called in English?Match the numbers to the descriptions a bar chart c technical drawing e map g pie chart b table d flow chart f Graph h organizational chart Which of these visuals would you use to describe: a your company‟s market share? b the steps to be followed from order placement to delivery of a product? c your company new organizational structure? Listen to excerpts from these presentations and say what visuals are used Presentation 1: Presentation 2: Presentation 3: Now listen again and complete the sentences Presentation 1 The next chart shows the breakdown by age in our company TIEU LUAN MOI download : skknchat@gmail.com Presentation Presentation You can see that the biggest group 30 to 50 Let‟s now have a look at the sales figures over the past fiv The key in the bottom OK, so I‟d like to first here Now I‟d like you to take a look developed in Europe between 2003 and 2007 If you look at the bar chart with a rise of percent Match the two parts to make sentences used to talk about visuals On the next page j My next slide shows d As you can see a Let me just show you some i To illustrate this e Let‟s now have a look g Here we can see how many c I have a slide h I‟d like to draw your f 10 In the upper right hand corner b IV Closing a presentation Look at these sentences and put them in the correct category in the table I‟ll just run through the three different options… We‟s suggest… Now I‟ll be happy to answer any questions you may have We‟d therefore recommend that we… Before I stop, let me go through my main points again Well, this brings me to the end of my presentation CONCLUSION OF A PRESENTATION Signalling the end of the presentation a, e, h, i Summarizing the main points Recommending and suggestiong something Inviting questions TIEU LUAN MOI download : skknchat@gmail.com Add the following phrases to the table above a Thank you all for listening b In my opinion, we should… c We just have time for a few questions d To sum up then, we… e OK, I think that‟s everything I wanted to say… j Just to summarize the main points of my talk… k What I‟d like to suggest is … TIEU LUAN MOI download : skknchat@gmail.com ...UNIT ONE: NEW BUSINESS I Starting up: A What conditions are important for people starting new businesses? Choose the four most important from this list Can you think of any others? - low taxes... Alan think is the most important? Why? Build a costumer base D Alans says most businesses fail because people don’t understand the market What other reasons can you think of? IV Reading: The Human... the chart Have the speakers met before? Is the dialogue formal or informal? Where are they meeting? What did the visitors have during the journey? problems What are they doing next? Compete the