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The influence of total quality management on customer satisfaction Full Terms & Conditions of access and use can be found at https //www tandfonline com/action/journalInformation?journalCode=yjhm20 International Journal of Healthcare Management ISSN 2047 9700 (Print) 2047 9719 (Online) Journal homepage https //www tandfonline com/loi/yjhm20 The influence of total quality management on customer satisfaction Thi Le Ha Nguyen & Keisuke Nagase To cite this article Thi Le Ha Nguyen & Keisuke Nagase ([.]