Dear Katarina, Thank you for choosing our service and your letters On behalf of the Sylvan Park in Caxton, we want to sincerely apologize for the negative experience that you had with our customer service team Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable We have tasked to check the services and accommodations before handing them over to you However, our staff was dishonest, meticulously checked, and fixed it Re.