Professional Bachelor Degree in Finance Banking Insurance GROUP PROJECT REPORT “IMPROVING THE CREDIT SERVICE QUALITY OF VIETCOMBANK, HA THANH BRANCH’’ Names of student NGUYEN Thi Thuy Dung (Team leader) BUI Do Minh Anh PHAM Trung Kien DAO Thi Phuong Anh DANG Mai Anh University year 2020 2021 Tutor at TMU Mrs NGUYEN Thi Lien Huong Tutor at USTV Daphne Duvernay Tutor at Company Tran Van Hoa Hanoi – 2021 2 Table of Contents List of figures, charts, tables 1 ACKNOWLEDGEMENTS 4 CHAPTER 1 INTRODUCTION.