Hotel family (kids friendly) report facility management and development

Luong Thanh Thao | s3879522 Hotel Family (Kids-friendly) Report Student name Luong Thanh Thao Student ID S3879522 Subject name Facility Management and Development Subject code BUSM4570 Lecturer Quach Van Ha Campus RMIT South Saigon Campus World Count 1574 (Excluding in-text citation) Assignment Assignment Cover Page Luong Thanh Thao | s3879522 "I declare that in submitting all work for this assessment I have read, understood and agree to the content and expectations of the Assessment Luong Thanh Thao | s3879522 Table of Contents Abstract Property Introduction Analysis Children Playground Swimming pool .6 Recommendation Children Playground      Tray Ceiling Led Changing Color Downlight Fiber Optic Star Ceiling Kit Light .8 Playhouse Budget/timeline (Appendix) .9 Swimming Pool .9   Add fill into Seawater Pool .9 Budget/Timeline (Appendix) Conclusion .9 Reference 10 Appendix .11 Luong Thanh Thao | s3879522 Abstract Family tourism has been a significant trend in tourism industry In this market, children are deemed important stakeholders alongside their parents thanks to their influence on decision-making Thus, hotels are making efforts to indulge children using high-quality kid-friendly facilities (Seraphin & Yallop 2019) The following report will indicate the popularity of family tourism associated with an overview of Amiana Resort Nha Trang Subsequently, flaws within Amiana Kid Club and Swimming Pools will be elaborated Afterward, recommendations with a clear timeline complying with budget will be explicitly presented to help Amiana gain back competitive edge over its competitors This is also the main objective of the report Luong Thanh Thao | s3879522 Site Location Size (Appendix 1)  Located in isolated area in Pham Van Dong Street, Nha Trang Bay  10.6 hectares  153 rooms and villas (107 rooms and 46 villas)  restaurant and bars  Recreational Centre (Kid Club, Fitness Centre, etc)  Freshwater pool (600 and 700 sqm) and Seawater pool (2500 sqm)  The resort was established in 2013  Phase of hotel life cycle Year of Establishment Ownership  Self-managed by domestic organization: Mian Group Targeting  Family and couple seeking for relaxation and romantic fantasies  Foreign and Domestic guests  High, stable income guests  High level of education Operator  Self-managed by Mian Group Level of Service  Amiana meets a standard of International 5-star resort  Tripadvisor rated “Excellent” with 4.5 star for Amiana Luong Thanh Thao | s3879522 Property Introduction Family travel is a fast-growing and thriving market that has been trendy among the tourism cluster for years The market accounted for more than 30% of leisure market travel (Schänzel & Yeoman 2015) The trend boomed in Asia, with 86% of Thai travelers while 75% from the Philippines claiming to have traveled with their core families (parents and children) Such number was varied from 60-71% for American, British, Australian (Agoda 2018) According to FTA (2018), 68% of parents stated their excitement for the holiday trip when their children involved Post-Covid 19, such tourism trend is anticipated to explode worldwide (Kiesnoski 2020) Considering the major trend of family tourism, it is mandatory for Amiana Resort Nha Trang to upgrade its kids-friendly facilities (playground, pools) to catch up with competitors Despite being rated as a top family-friendly resort in Nha Trang, there are flaws within the accommodation's kid-friendly facilities (Hotels n.d) The higher quality of facilities, the higher customer satisfaction and loyalty for Amiana, which results in lavish profit Analysis Children Playground Children playground is a dispensable determinant in a kids-friendly lodging (Hamed 2017) (Appendix 4) Amiana does set up a Kid Club as an indoor playground for its young guests However, a multitude of weaknesses exists within Amiana playground making it lopsided compared to others To begin with, the current usage of conventional/traditional ceiling held accountable for adding a Luong Thanh Thao | s3879522 perceived sense of room looking small and stuffy, which is in return criticized by the guests (Appendix 2) Furthermore, the negligence in choosing lighting type is also the factor affecting the appearance of the playground The fluorescent lighting utilized by Amiana is old-fashioned and out-of-trend, which is only suitable for offices Hence, such lighting is a drawback for the playground's visual (Lathia et al., 2021) In fact, according to an empirical study, fluorescent lighting also poses a threat to the kid's ocular health (Edirisinghe, Abeyweera & Senanayake 2016) Moreover, such lighting also affects people suffering from anxiety disorders (Khorsit et al., 2021) When comparing Amiana Kid Club with its competitor-Vinpearl Resort Nha Trang, in terms of interior design, it is apparent that the latter is outmaneuvering the former (Appendix 3) Vinpearl Resort or majority accommodations opt to utilize a trendy lighting system and modern ceiling (Coffered Ceiling, Tray Ceiling) for Kid Club to initiate majestic appearance to the playground (Appendix 6) At the same time, there are also numerous kids-friendly necessities enabling activities to be organized for kids The indoor playground is not only a basic room filled with toys like what has been done in Amiana Resort Kids in the modern-day only prefer the playground with a unique interior design that is eye-catching and appealing (Veitch et al 2020) Unlike the outdoor playground, the indoor facility tends to concentrate more on the structure, design apparatus (Jeon & Jun 2021) The tweaks to current equipment of Amiana Kid Club: ceiling, lighting, television and the addition of kids-friendly necessities will make the Kid Club more eye-catching, fascinating and enable diverse activities to be organized that will solve the complaints toward the lacking activities inside Kid Club since the usage of proper equipment will help babysitters to come up with diverse activities to interact with kids Luong Thanh Thao | s3879522 Swimming pool Three pools are owning congruent depth-1m5 in the resort (Dulichtietkiem n.d) All the pools instill all-ages policy, which might be unsafe for the children while disrupting the adults seeking relaxation (Appendix 5) The recommended depth for the pool allowing kid's entry is 1m06-1m21 to ensure the safety of kids (Mitts n.d) Overshadow pool casts risk to the children and creates discomfort when the children must wear a life jacket throughout their playing time inside the pool Meanwhile, due to the sharing pools between children and adults, there are no kids-friendly necessities, including slides, splashes inside three pools, which triggers boredom and frustration for kids However, the positive feature of the pools is their vinyl liner attribute enabling quick install, swift renovation at an affordable price (lathampool n.d) The seawater pool will be selected to transform into an actual kid-designated pool, thanks to its oversized dimension Recommendation Children Playground There are around 2700 kids injured by electrical outlets each year, and 70% of those children get supervised by parents or babysitters (Weltman Home Services n.d) As the top priority of the Kid Club is children safety, hence, all the wall power sockets will be covered by the outlet cover to safeguard the kids while below are main initiatives for the playground:  Tray Ceiling From aesthetic to acoustic, ceiling has a huge influence on every aspect of the room As an interrupted area, the ceiling is a determinant affecting the room’s Luong Thanh Thao | s3879522 appearance and function (Lewellen n.d) The alteration for Amiana traditional ceiling is Tray Ceiling The ceiling complements visual interest in the room and makes the room appear higher and larger than usual (Mulvey 2020) Because of being attached the recreational center, it is highly complex and costly when enlarging the Kid Club, however, Tray Ceiling can be a wise initiative to create illusion of higher and larger room (Mulvey 2020) Another primary reason to choose the Tray Ceiling is to support the technology, which will be discussed later  Led Changing Color Downlight Not only is it a source to provide brightness to the room, but lighting is also another factor impacting the room's visual appearance (Gemelli, Shiratuddin & Kemp 2013) The old-fashioned, inappropriate use of fluorescent lighting in Amiana Kid Club needs to be dismissed and replaced by Led Changing Color Downlight Downlight Led presents as one of the most popular lighting trends in the hospitality industry, especially in hotels' kid clubs, while color is related to the mood and emotion of kids (Boyatzis & Varghese 1993) Regarding the association between Kid mood, emotion and color, Led Changing Color Downlight allows babysitters to switch into kid-preferred color to boost the kid's mood The multicolor downlights switch the Kid Club to Disco Ground for dancing activities  Fiber Optic Star Ceiling Kit Light When being asked about the appearance of the preferred ceiling, 26% of children prefer having a space-themed ceiling (Patel & Shah 2018) Hence the use of such technology to initiate a ceiling filled with bright stars is ideal Closing every curtain to deter natural lights from coming in, turning on Kit Light and Downlights, the eye-catching room filled with glowing stars will appear, which is believed to bring the kids catharsis and feel like playing in the spaceship However, the most realistic and upbeat experience can only be offered when Tray Luong Thanh Thao | s3879522 Ceiling is adopted (Appendix 7) Since the Fiber Optic Star Ceiling Kit Light is widely optimized in-home theatre, the present in-use TV of Amiana Kid Club will be replaced by the Screen Projection to set up a look-a-like movie room for kids  Playhouse Playhouses will be purchased to enable more activities to be organized in the Kid Club, which helps avoid complaints about lacking activities within Kid Club The Playhouse can be named under businesses like Restaurants, Bakery, Bank, etc Kids will role-play as owners and customers to buy and sell stuff in the Playhouse Such addition will promote Edutainment (Learning through playing) which helps enlarge kid knowledge and enhance their skills in math, negotiation, communication Children will earn more insights into the operation of different type of businesses Playhouses can also act as painting workshop for sculpture painting, picture painting activity Budget/timeline (Appendix & 9) Swimming Pool  Add fill into Seawater Pool As mentioned, the current depth of Seawater Pool is 1m5, therefore, a 44cm fill addition will be needed to shallow the pool to 1m06 Kids-friendly necessities will be implemented into the pool to indulge the children's experience and create physical activities (Appendix 12) The well-equipped kid pool with appropriate depth is expected to offer a golden experience for the kids in Amiana Sporting activities inside the Seawater Pool might encourage the engagement of parents to join their kids in the recreational moment The moment with parents is the most precious thing the children always seek in the holiday trip (Blichfeldt, Pedersen & Hansen 2011) Therefore, the seawater pool with capability to provoke family engagement through activities will gain appreciation from the kids Budget/Timeline (Appendix &10) 10 Luong Thanh Thao | s3879522 Conclusion After the renovation, Amiana is expected to increase guest satisfaction and retention since the guests acknowledge their idea is taken seriously by the resort and have a huge contribution to accommodation development Moreover, Amiana will become more competitive in the family market thanks to the enhancement of Kid Club and Pool Reference Agoda 2018, 'Asian travelers leading the family travel surge; Agoda releases findings from its global ‘Family Travel Trends 2018’ research', Agoda, 27 August, viewed 19 August, Amiana n.d, 'PREMIUM SERVICES WITH THE BEST FACILITIES', Amiana, viewed 14 August, Blichfeldt, SB, Pedersen, MB, JA & Hansen, L 2011, 'Tweens on Holidays In-Situ Decision-making from Children's Perspective', Scandinavian Journal of Hospitality and Tourism , July, vol 11, no 2, pp 135-149 Boyatzis, JC & Varghese, R 1993, 'Children's Emotional Associations with Colors', The Journal of Genetic Psychology , November, vol 155, no 1, pp 77-85 Chiesa et al 2020, 'A fuzzy-logic IoT lighting and shading control system for smart buildings', Automation in Construction, August, vol 120, pp 1-20 Edirisinghe, K, Abeyweera, R & Senanayake, SN 2016, 'Evaluation of Effectiveness of LED Lighting in Buildings', SLEMA Journal,, September, vol 19, no 2, pp 9-14 FTA 2020, 'FAMILY TRAVEL TRENDS AND RESEARCH', FTA, viewed 23 August, Gemelli, A, Shiratuddin, F & Kemp, D 2013, 'The Impact of Lighting on Impressions of Interior Space', The International Journal of Designed Objects, January, vol 6, no Hamed, MH 2017, 'Children’s Preferences among Services and Amenities in KidsFriendly Resorts: An Exploratory Study on American Tweens', Journal of Tourism and Recreation, September, vol 2, no 1, pp 21-39 10 Hotels n.d, '10 Best Family Hotels in Nha Trang', Hotels, viewed 16 August, 11 Luong Thanh Thao | s3879522 11 Jeon, H & Jun, S 2021, 'Outdoor Playground Design Criteria Development for Early Childhood Development: A Delphi Study from the Perspective of Fundamental Movement Skills and PerceptualMotor Skills', International Journal of Environmental Research and Public Health, April, vol 18, no 4159 12 Khorsid et al 2021, 'The Effect of Fluorescent Light on Anxiety Patients', Cureus, February, vol 13, no 13 Kiesnoski, K 2020, 'Travel changed after 9/11; Here’s how it will look after the Covid-19 pandemic finally recedes', 10 May, viewed August 2021, 14 Lathampool n.d, 'Inground Vinyl Liner Swimming Pools', Lathampool, viewed August, 15 Lathia et al 2021 2021, 'Design and Modeling of Pandemic Featured Smart LED System', 4th Biennial International Conference on Nascent Technologies in Engineering (ICNTE), pp 1-6 16 Lewellen, D 2020, 'Choosing the Right Ceiling Depends on Facility Goals', Facilitiesnet, April, viewed 12 August, 17 Mian Group n.d, 'HOTELS & RESORTS', Mian Group, viewed 22 August, 18 Mitts, A n.d, 'Best Pool Depths For Kids', Pool Buyer Guide, viewed August 2021, 19 Mulvey, K 2020, 'EVERYTHING YOU NEED TO KNOW ABOUT TRAY CEILINGS', ElleDecor, March, viewed 12 August, 20 Park, HD, Oh, TS & Jaehuyn, L 2019, 'Development of UVB LED Lighting System Based on UV Dose Calculation Algorithm to Meet Individual Daily UV Dose', Applied Sciences, April, vol 9, no 12 21 Patel, S & Shah, P 2018, 'Children’s Bedroom : Designing Interior Based on their Preferences ', INTERNATIONAL JOURNAL OF RESEARCH CULTURE SOCIETY , February, vol 2, no 2, pp 136-145 22 Schänzel, AH & Yeoman, I 2015, 'Trends in family tourism', Journal of Tourism Futures, March, vol 1, no 2, pp 141-147 23 Seraphin, H & Yallop, A 2019, 'An analysis of children’s play in resort mini-clubs: potentialstrategic implications for the hospitality and tourism industry', WORLD LEISURE JOURNAL, September, pp 1-18 24 Trang, N 2019, 'Inside Amiana Nha Trang which gained more than 20000 Western guests in 2018', Vnexpress, 19 August, viewed 22 August, 25 Weltman Home Services n.d, 'Child Proof Outlets', Weltman Home Services , 19 August, viewed 18 August, 12 Luong Thanh Thao | s3879522 Appendix Appendix 1: Amiana Resort Nha Trang map Appendix 3: Amiana Nha Trang Kid Club interior design appears to be lopsided when putting into comparison with Vinpearl Resort Nha Trang Kid Club when putting into comparison (Both resorts owned by domestic organization) Appendix 2: complaints about kid club Luong Thanh Thao | s3879522 Appendix 4: Favorable facilities and services in kids-friendly hotels Appendix 5: Complaints toward swimming pools Appendix 6: Example of resorts successfully using modern ceiling instead of the traditional ceiling in the Kid Club (In the picture are Jw Marriott Phu Quoc and Intercontinental Phu Quoc use style ceiling (Coffered Ceiling and Tray Ceiling) to create elegant, glamourous appearance to the kid club 14 Luong Thanh Thao | s3879522 Appendix 7: Star Ceiling Renovation Estimated Cost Company/Brand Xay Dung Kim Anh Tray Ceiling (fireproof, soundproof material) 25.000.000 VND Phillips, 1fix 10 color changing Downlights + Installation 30.000.000 VND 15 Luong Thanh Thao | s3879522 Den Soi Quang Viet Installation of Star Ceiling (Including Fiber Optic Star Ceiling Kit Light, graphic package: moon, universe, 54.000.000 VND etc) Tech360 Combo Tyco Projector T8HD and 84 Inch Projection Screen (Including 8.000.000 VND installation package) Multi-brands 40.000.000 VND Playhouses Total: 172.700.000 VND (Including 10% additional cost to cover unexpected accident) Appendix 8: Budget for Amiana’s Kid Club renovation project Milestone  Dismiss old ceiling, lighting  Restructure electric line upon the ceiling (for installing downlight)  Install projection screen D3-10 D12-13 Milestone:  Install downlights Milestone:  Build Tray Ceiling  Install Fiber Optic Star Ceiling Kit Light D1-2 Milestone:  Tidy the Kid Club Milestone:  Set up playhouses  Re-arrange the furniture D11 Appendix 9: Timeline for the Kid Club renovation Due to the interrelation between ceiling and electric line, all companies must work closely together to produce the final result The collaboration between companies will accelerate the process 16 D14 Luong Thanh Thao | s3879522 Renovation Cost Brand Add fill to the pool 210.000.000 vnd Saigon pool Spa Multi brands 80.000.000 vnd Kids-friendly necessities Total: 319.000.000 (Including 10% additional cost) Appendix 10: Budget for pool renovation D10 D1-2 Milestone  Cleaning process Milestone  Adding fill Milestone  Dismiss water in the Saltwater Pool D12-14 Milestone  Install Led Changing colors Milestone  Fill the pool D11 D3-10 Appendix 11: Timeline for the Seawater pool renovation In those projects, I will work with Financial controller to hold accountable for the budget not incurring prohibitive cost Moreover, as a facility manager of Amiana Resort, I will collaborate with outsourcing Project Companies to scrutinize the renovation process on a daily basis to ensure the timeline will be achieved Finally, my duty also encompasses reporting the progress to Assistant Manager or General Manager 17 Luong Thanh Thao | s3879522 Appendix 12: Kid-friendly necessities for pools 18 ... September, vol 19, no 2, pp 9-14 FTA 2020, 'FAMILY TRAVEL TRENDS AND RESEARCH', FTA, viewed 23 August, Gemelli, A, Shiratuddin, F &... Services and Amenities in KidsFriendly Resorts: An Exploratory Study on American Tweens', Journal of Tourism and Recreation, September, vol 2, no 1, pp 21-39 10 Hotels n.d, '10 Best Family Hotels... competitive in the family market thanks to the enhancement of Kid Club and Pool Reference Agoda 2018, 'Asian travelers leading the family travel surge; Agoda releases findings from its global ? ?Family Travel