Internship Report Table of Contents LIST OF IMAGES, CHARTS AND TABLES 2 INTRODUCTION 3 PART 1 AN OVERVIEW OF THE INTERN COMPANY 4 A general introduction to Pantado 4 1 1 Details about the company 5 1 1 1 The logo of PANTADO technology development joint stock company 5 1 1 2 Development of technology development joint stock companyPANTADO 6 1 1 3 Training programs at PANTADO 7 1 1 4 The organizational structure of the company 10 1 1 5 The companys current business situation 10 1 2 The internship.
Internship Report Table of Contents Nguyen Thi Thuy – 18D170039 i Internship Report LIST OF IMAGES, CHARTS AND TABLES Images – charts – tables Image 1.1 Char 1.1 Chart 1.2 Table 1.1 Name The logo of PANTADO technology development joint stock company Pantado assessment point Organizational structure of PANTADO technology joint stock company The size of the company Chart 1.3 Company’s sales in recent year (2017 – 2020) Table 2.1 Student testers' internship process Table 2.2 The process of a teacher's teaching intership Chart 3.1 Make time for activities in English class Nguyen Thi Thuy - 18D170039 i2 Internship Report of English INTRODUCTION Knowledge and language are essential in enabling people to participate in cultural, economic, and social activities in today's globalized world with multicultural societies However, the entire world has never spoken a single language A common language has been devised for the convenience of communication and transactions in the global market —English is still considered the global language In today's society, teaching has also become a necessary profession As a result, people's desire to learn English is growing by the day The language barrier in commercial transactions is eliminated when English is used for listening, speaking, reading, and writing With these numerous advantages, learning English is critical and, as a result, indispensable for mentors As a result, the teaching profession is always in demand in today's society Recognizing the trends and needs of today's society, I chose to work as a teacher at Pantado Technology Development Joint Stock Company I finished my internship This is my report for my four-week internship with the company Nguyen Thi Thuy – 18D170039 iii Internship Report of English PART :AN OVERVIEW OF THE INTERN COMPANY A general introduction to Pantado Pantado, or Pantado Technology Development Joint Stock Company, was founded in 2016 by Nguyen Van Cong After approximately one year of launch and operation, a series of offline English centers for students will be opened However, realizing the shift in educational trends in the Fourth Industrial Revolution, Pantado's leadership decided to halt all offline teaching and learning activities once the last course concluded to pursue a career in ONLINE EDUCATION Pantado reached a significant milestone in 2017 when it launched its first online class, which included two main subjects: English for working people and English for children Pantado English Center is a well-known educational system in our country that teaches English to children The 1-to-1 online learning model is something unique to Pantado Students are fully supported while studying with highly qualified, enthusiastic teachers Strong and qualified teaching staff have achieved outstanding results in international exams such as IELTS, TOEIC, and TOEFL In addition, native teachers who teach communication and development are available Sound assists children in speaking properly Each course's learning path is designed and constructed in accordance with international standards Flexible study time to meet the needs of parents Furthermore, Pantado English Center incorporates new technologies into training to ensure that teaching quality is consistently improved We are all striving to create a welcoming, highquality, and efficient English learning environment Nguyen Thi Thuy - 18D170039 Internship Report of English 1.1 Details about the company Business name: PANTADO Technology Development Joint Stock Company Short name: PANTADO JSC Legal type: Joint stock company with or more members Tax code: 0107540008 Head office: 16th floor, Intracom Building, 33 Cau Dien, Phu Dien Ward, Bac Tu Liem District, Hanoi Legal representative: Nguyen Van Cong Operation date: August 16, 2016 Telephone number: 19009213 Email address: pantado.vn@gmail.com Charter capital: 1,000,000,000 VND 1.1.1 The logo of PANTADO technology development joint stock company Image 1.1: The logo of PANTADO technology development joint stock company Nguyen Thi Thuy - 18D170039 Internship Report of English 1.1.2 Development of technology development joint stock companyPANTADO On August 16, 2016, PANTADO Technology Development Joint Stock Company was established and operated under the business registration license number 0107540008 issued by the Hanoi Department of Planning and Investment Pantado has had many successes and positive feedback from students in its more than four years of operation PanKids – English Program for Children Aged to 15, Pantado had 1,000 students as of June 2019 This figure continues to rise at a rapid pace month after month Pantado believes that with customer trust, enthusiasm, and team dedication, PanKids will reach the 25,000 student mark by 2021 English is the main language of over 2,000 teachers from ten different countries More than 2,000 teachers meet international standards, and over 10,000 lessons are taught every day PANTADO carries out its mission of balancing educational quality by offering five distinct benefits: +) The children are immersed in an English-speaking environment +) Personalized learning path +) There is complete interaction in the classroom +) international standards program +) All teachers are fluent in English PANTADO's Accomplishments +) Over 10,000 students are enrolled in PANTADO's online programs +) Over 2000 multinational delivery teams are involved +) After only one route, 95 percent of students communicate confidently +) Over million lessons were successfully delivered Nguyen Thi Thuy - 18D170039 Internship Report of English Chart 1.1: Pantado assessment point +) Edu2Review evaluation score: 9.2/10: Excellent +) Teacher satisfaction: 9/10: Extremely satisfied +) Contentment with the learning environment 8.9/10: Extremely satisfied +) Satisfaction with tuition: 9/10: Extremely satisfied 1.1.3 Training programs at PANTADO Pantado created the Cambridge English curriculum framework for young Vietnamese students The Phonics and Topic, Starter, Mover, Flyer, Ket or Pet training program aims to provide Vietnamese students with an international standard training program that will assist them in learning English in the most comprehensive way possible In addition, Pantado created a Ministry of Education program for students who want to learn knowledge in school, assisting them in achieving higher grades Finally, pantado is not only intended for children, but also for adults, specifically working people, to assist them in performing their duties 1.1.3.1 Level 1-2: Topic and phonics training program Help children learn to recognize language, spelling, and pronunciation, as well as to love English Learning Objectives: Understanding the alphabet and being case sensitive; familiarizing themselves with common vocabulary; establishing the corresponding relationship between sounds, images, and words; and establishing correspondence between letters and phonetics so that words can be read gradually 1.1.3.2 Level 3: Starter training program Help children learn to read with proper pronunciation, write simple words and sentences, and use English for basic communication Learning Objectives: Improve English listening, speaking, reading, and writing skills with familiar topics like family, school, friends, animals, and plants Listening to Nguyen Thi Thuy - 18D170039 Internship Report of English understand the main content sentences, answering simple questions, adding information when answering questions, describing, reading, and understanding a short passage, and answering questions with simple words 1.1.3.3 Level 4: Mover training program Develop children's comprehensive language learning ability in English ListeningSpeaking-Reading-Writing skills on a variety of familiar topics Learning Objectives: Focuses on English listening, speaking, reading, and writing skills on broader topics such as the natural world, science, traffic, and industry, among others Assist children in comprehending and comprehending the content and context of sentences, answering more complex questions and adding information to the answers, telling stories, explaining, comparing, making basic presentations, and reading and comprehending simple sentences, compound sentences, and long paragraphs (10-15 sentences) 1.1.3.4 Level 5: Flyer training program Children have access to advanced topics that will help them think independently, critically, and develop their language skills Learning objectives: A comprehensive program system enables children to think independently about advanced topics such as natural science, technology, and the environment Listen to understand the context of conversations, give short speeches, respond to more complex questions, express opinions, analyze facts, tell stories, give topic presentations, master long passages, and write short passages 1.1.3.5 Level 6-7: Ket & Pet training program Develop broad-mindedness through in-depth topics, assisting children in becoming fluent in English Learning objectives: Children use English for advanced topics and more diverse fields such as communication, health, education, and Assist children in comprehending Nguyen Thi Thuy - 18D170039 Internship Report of English the context of conversations, short speeches, etc In English, express opinions, analyze information, develop critical thinking skills, and solve problems; read and comprehend the writer's attitude and ideas when reading a passage, writing an email, writing a letter, writing a sentence story 1.1.3.6 PanLight training program Employees benefit from access to pronunciation and specialized English communication methods Learning objectives: the system is comprehensively built, understands how to pronounce 44 basic sounds in English, and can use English in tasks such as negotiating, negotiating with customers, and writing emails to customers… 1.1.3.7 Training program of the Ministry of Education Approaching the Ministry of Education's standards, assisting students in passing the exam with high scores Learning objectives: the curriculum framework is designed in accordance with the Ministry of Education's knowledge standards, assisting students in consolidating grammar, speaking, and writing skills on a variety of topics such as hobbies, daily habits, and so on 1.1.4 The organizational structure of the company Director Division department Customer service department Nguyen Thi Thuy - 18D170039 Marketing department HR department Training department Internship Report of English Chart 1.2: Organizational structure of PANTADO technology joint stock company 1.1.5 The company's current business situation 1.1.5.1 The size of the company Department Division department Quantity Percentage 30 3.35% 20 2.23% 10 1.11% 20 2.23% 815 91,08% 895 100% Customer service department Marketing department HR department Training department (Including Teacher) Total Table 1.1: The size of the company 1.1.5.2 Business results of the company in years (2017 - 2020) The company’s business result in the last years is shown in the chart below: Unit: billion dongs Chart 1.3: Company’s sales in recent years (2017 – 2020) PANTADO has gone through many changes in the last four years, in addition to restructuring Many changes in business can be seen through pre-tax revenue with an online teaching model Nguyen Thi Thuy - 18D170039 10 Internship Report of English The total revenue before taxes clearly demonstrates the business results In 2018, total revenue before taxes was 10.3 billion VND, representing a 19.7 percent increase over 2017 Similarly, revenue increased by 33.3 percent in 2019 compared to 2018 Finally, revenue increased by 82 percent in 2020 In comparison to the previous year The reason for such a high revenue in 2020 is that, as a result of the severe impact of the Covid-19 epidemic, students are forced to stay at home and study online, so the demand for English learning among students is higher than it was prior to the Covid epidemic outbreak 1.2 The internship department's information 1.2.1 An overview of the training department Mrs Thanh Hoan, Head of the training department, which has the most employees The company's teachers and staff have majored in languages and have many years of experience in this field, having graduated from leading Hanoi universities such as the University of Languages & International, Foreign Trade University, University of Commerce, and others To ensure efficiency, the staff is also proficient in the use of computer software and supporting tools in addition to language knowledge 1.2.2 Procedure and information for accepting classes Begin the educational campaign by: Marketing personnel will carry out marketing activities in order to attract customers using marketing strategies The target customers will be assigned to the customer service department When a target customer confirms the existence of an opportunity, the staff conducts and updates the information on the list of potential customers, noting any comments made by the customer Demo test teachers and teaching teachers will be divided into two groups of teachers Following that, we will contact the teaching department to schedule a number of trial lessons or demo sessions for the customers The demo test teachers who are assigned to teach the demo are highly qualified and know how to pique the interest of customers so Nguyen Thi Thuy - 18D170039 11 Internship Report of English that the class's closing rate is as high as possible After successfully closing the class, the teacher will be assigned to teach it Teachers will work directly with customers on lesson plans and schedules, as well as create separate groups in the zalo social networking application to facilitate customer communication PART : INTRODUCE THE INTERNSHIP PROCESS AT THE COMPANY 2.1 Internship tasks 2.1.1 General job description I was assigned to the training department when I first arrived at the company I work directly under the supervision and management of the department head My primary responsibilities during the internship are as follows: - Tester: The task is to check the entrance of students to determine their level and advise them on a course that is appropriate for their ability - Teacher: The task is to receive a class to teach students after receiving a confirmation email from the training department, then teach the knowledge and teaching methods appropriate to their students 2.1.2 Detailed information about the internship process 2.1.2.1 Tester: Student admissions test: The following table details the activities and content of testers: Activities Contents Before testing - The sales department gave me a test class Sale actively contacted the tester in order to schedule an appointment The customer's information will then be sent to the test teacher via zalo by the sale Understand how to test by referring to the test method of the testers with the highest student registration rate in the month After watching, make a list of the points that you liked and found Nguyen Thi Thuy - 18D170039 12 Internship Report During testing Post-test counseling Update test results of English impressive Refer to the section on testing - It is essential to foster friendliness in the classroom Obtain basic information about students, such as name and age, and create a positive atmosphere in the classroom by making students laugh and complimenting students Then, using communication, confirm the student's level by asking easy-to-difficult questions 1.Where you live? How many people are there in your family? How many rooms in your house? What is your favorite toy? Why you like it? What is your opinion about ? I then inquire about the student's preferences and select a curriculum that is appropriate for the student's level and interests For students in elementary school: - Begin with a game to create a fun environment - Excitedly praise what students well - For those of students who haven't been exposed to English, I'll teach students the two most basic English sentences so students can remember them For students in high school: - I'll start with a game or a "what if?" question "For example, if you study English, what part of it you feel most confident in?" - Explain the components of the test that must be completed - Explain and confirm whether students understand in the wrong places - It is recommended that students who are mentally depressed be given a little more time to their homework - Thank you for allowing your children to attend trial lessons at the center - Comment on students' strengths and weaknesses, as well as points that need to be improved - What parents can to help their children learn more effectively - provide a learning path that is appropriate for the student's learning ability - a road map, as well as the outcomes obtained when your child learns this path - After the lesson ends, update the test result file with the students' results, correct information, level, and route Table 2.1: Student testers' internship process 2.1.2.2 English Teacher: Nguyen Thi Thuy - 18D170039 13 Internship Report of English Teach students according to the curriculum that has been assigned to them, and receive classes from the placement group The training deparment will then send an email to confirm the class schedule and opening date Teaching process: - Before attending class, make sure that the class information is up to date and that you arrive on time Do not be late for class or have unexpected work to actively contact parents, thereby avoiding the situation of students waiting Furthermore, prior to attending class, it is necessary to plan and prepare lessons based on the available schedule and textbooks provided by the training department - Record the lesson by returning to the screen and pressing the "record" button When the lesson is finished, Zoom will convert itself to a "mp4" file Then, upload that video to YOUTUBE to make it private, and copy the link to make timekeeping in the timekeeping file - The following table contains more information about the teaching activities: Introducin g the lesson Distribute the primary content End of class Participate in monthly contests Revisit previous lessons and establish class rules for students to adhere to - Teach the material provided in the learning materials - I must complete all three steps for each content and skill: Introduction- Preparation- Practice - I must be adaptable in my instruction based on each student's ability - Making the most of students' English abilities - If I have a poor student, I must encourage and suggest that student speaks English - I have to repeat the main content of the lesson before the end of the lesson -Then, after class, I have to comment on the students' evaluations, which is always the homework for the students - Get information from the training department by joining the PanKidPantado Teachers group - I then deployed and assisted students in participating in the contest in order to help students improve their English skills - Read the rules and requirements of each contest thoroughly and encourage and motivate students to participate in the center's contest Table 2.2: The process of a teacher's teaching intership Nguyen Thi Thuy - 18D170039 14 Internship Report of English 2.2 The difficulties and personal experiences gained during the internship process 2.2.1 The difficulties Aside from the numerous opportunities provided by this job, there are numerous challenges Although the department's and the company's senior staff always give me advice and support during my work, I recognize that it is not easy for a new student like me The work environment is not what I expected or learned at university Professional demeanor is expected of all employees and teachers at work However, as a recent graduate, I lack the professionalism necessary to handle all of the work So I was under a lot of pressure Workplace stress: For example, some students arrive late to class, especially younger students, making it time-consuming for me to wait for them Or, before teaching, one must first prepare the lesson, read the lesson in advance to shape how students are taught, and find more exercises appropriate for students to help improve students' skills It causes me a lot of anxiety Furthermore, when students are timid, shy, or not dare to speak, I must encourage them during class, which can exhaust me And because students' English proficiency is not always perfect, it is difficult to create a perfect environment for them Students' limited use of English results in 100% English speaking, which students will not understand Many students are sluggish The vocabulary from the 45-minute lesson is difficult to recall Furthermore, students frequently return without reviewing the lesson, making it easy to forget the lesson and resulting in ineffective learning Pressure in communication and behavior: In addition, as I transitioned from school to work, I encountered some new problems that I was unsure how to handle Communication was one of the difficulties that hampered a portion of my internship The workplace is overly serious and professional In such an environment, I was afraid to ask questions for fear of being judged When I am asked questions, I become hesitant However, I gradually adapted to the working environment and overcame my lack of confidence in order to integrate with everyone in the company Nguyen Thi Thuy - 18D170039 15 Internship Report of English 2.2.2 Personal experiences Despite facing challenges and feeling under pressure during my internship at Pantado Center, I learned a lot of valuable lessons and soft skills For me, the internship at Pantado is a memorable experience It's not like the theoretical books in school, but I've seen it in action here Those experiences, in my opinion, will be extremely beneficial to my future work Here are a few things I learned during my internship: The first is initiative and self-assurance I used to be a passive and shy student, but after working at Pantado, I've become much more proactive Actively get to know people, proactively propose and collaborate with others, and be proactive in all aspects of your job In addition, when teaching students, I am more confident in my teaching abilities, my English has greatly improved, and I am more confident in using English with everyone in the company Second, I've adapted to and learned how to work in a professional setting I have a knack for forming positive relationships with coworkers and getting along with them Everyone at the company, from the director to the department heads to the employees, is extremely friendly and eager to assist me whenever I have problems or questions And, as a result of interacting with people there, my communication skills have significantly improved In addition, I have worked with foreign teachers, which has improved my English speaking ability Finally, there are soft skills to consider I hone, practice, and perfect my skills at the center by communicating, acting, presenting, and working with the team such as presentation, teamwork, communication skills, teaching abilities, and so on Nguyen Thi Thuy - 18D170039 16 Internship Report of English PART : THE SITUATION OF USING ENGLISH AT PANTADO TECHOLOGY DEVELOPMENT JOINT STOCK COMPANY 3.1 The reality of using English in Pantado Technology Development Joint Stock Company The primary goal of English instruction at the center is to improve students' communication skills and their ability to use English more effectively in school and at work In terms of training programs and objectives, it is essential to teach English while also developing communication skills Because, according to the training program, students have learned basic communication English, specialized English, and exam preparation English However, as an English teacher, I discovered that my basic communication skills, such as making simple sentences with most of these students, are still lacking through the final English test and direct English speaking tests with students who have completed the English course Many students use English structures and terms that are similar to Vietnamese structures, and the pronunciation of words, particularly specialized words, is incorrect That is only for English center students Nguyen Thi Thuy - 18D170039 17 Internship Report of English Because the teaching center is the primary service provided by Pantado Technology Development Joint Stock Company, English is an essential tool for all employees in the company to perform their duties Every member of the training department uses English on a daily basis to carry out their duties However, because of the nature of the job, English is mostly used for reading, grammar, writing, and vocabulary instruction As a result, the training department's staff has improved their English writing, reading, and grammar skills As a result, their speaking abilities are used less frequently, particularly during the teaching process In class, they continue to use Vietnamese rather than English to teach They only use it when conversing and interacting with foreign teachers Furthermore, the use of Vietnamese during teaching hours remains high, and not using English frequently to teach students can lead to students becoming too passive and lazy to speak English, resulting in ineffective student speaking This is a concerning situation, because English speaking skills are important in learning, especially now that some subjects are being taught in English in many schools Besides that, good English communication skills will be very useful for students in daily communication and finding good jobs at large companies and multinational corporations that have invested in Vietnam The ability to communicate in English is regarded as a useful tool for effective work Concerns have been raised about the amount of time allotted in the classroom for speaking skills In fact, the survey results show that teachers have not prioritized organizing active learning activities for students to practice their speaking skills Instead, many activities emphasize grammar explanations and exercises, reading skills (which frequently account for 45% of class time), translation and vocabulary learning, and listening skills (which frequently account for 33% of class time), while speaking and writing skills are only occasionally emphasized (13% and 9% of the time in class, respectively) Nguyen Thi Thuy - 18D170039 18 Internship Report of English Chart 3.1: Make time for activities in English class 3.2 Some solutions Here are some suggestions for improving English usage at pantado Technology Company: - All employees must practice self-study and constantly improve their communication and English speaking skills They should also be aware of the significance of speaking English, as it is a necessary tool and plays an important role in their business operations - Teachers must always look for new ways to teach, pique students' interest, and use 100% English in their classrooms This will assist students in improving their ability to listen, speak, and reflect in English, allowing for more effective teaching Furthermore, teachers should plan a variety of activities for students to participate in, thereby providing more opportunities for a larger number of students Students practice and perform in front of the class by organizing extra-curricular activities on weekends for students to communicate with one another, thereby creating a playground for entertainment and aiding in the development of students' speaking skills - In addition to the teachers' efforts, the company should actively create favorable conditions for supplementing and improving their English proficiency through special training courses If possible, the company should also create an English communication environment so that employees can comprehensively improve their English skills, and the company should also provide more opportunities for communication between Vietnamese teachers and foreign teachers - In recruitment, the company should set specific English requirements and test candidates' English skills, particularly listening and speaking skills, to ensure that they Nguyen Thi Thuy - 18D170039 19 Internship Report of English are qualified for the position applying for jobs, ensuring the quality of teaching hours, and assisting the center in gaining a better position PART SUGGESTED THESIS TOPIC TOPIC 1: An Investigation of the Difficulties Faced by freshmen students of English Faculty at Thuongmai University in Speaking Skills Reason: The majority of English major freshmen at Thuongmai University said they are terrified of speaking when they first arrive They believe this is the most difficult subject in the Faculty As a result, I'd like to assist them in finding reasons to improve their public speaking skills TOPIC 2: The Effects of Listening Comprehension on English Language students of English Faculty at Thuongmai University Writing Performance while Taking Notes Reason: When listening to translation, most Faculty students miss the first part and only remember the last part This results in inefficient translation As a result, I'd like to propose some solutions to this problem Nguyen Thi Thuy - 18D170039 20 Internship Report Nguyen Thi Thuy - 18D170039 of English 21 Internship Report of English CONCLUSION During my internship at Pantado Technology Joint Stock Company, I had the opportunity to work in a highly professional setting I had a lot of difficulties at first because I was not used to working in such a setting But, with the enthusiastic assistance of everyone in the company in general, and especially my teacher colleagues, I gradually adapted and became accustomed to the working culture and professional working style Despite its small size in comparison to other companies in the country, Pantado Technology Joint Stock Company has been growing and asserting its market position Prestigeous services, reasonable prices, and a friendly and enthusiastic workforce have all contributed to the company's long-term success I successfully completed my internship at Pantado Technology Joint Stock Company after a period of internship and training, thanks to the dedicated guidance of Ms Linh, the Training Manager, and all of the Pantado employees I'd like to thank the company's management and employees for creating favorable conditions for me to successfully complete my internship I would also like to thank the English Department teachers at the University of Commerce for guiding me through the process of writing this internship report Finally, I wish you all good health and success I am sincerely grateful! Nguyen Thi Thuy – 18D170039 iiii ... 1.2 The internship department's information 1.2.1 An overview of the training department Mrs Thanh Hoan, Head of the training department, which has the most employees The company's teachers and