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FOREIGN TRADE UNIVERSITY HO CHI MINH CITY CAMPUS PRESENTATION ASSIGNMENT UNIT 7: NEW BUSINESS Academic Instructor: Ms Dang Thi My Dung Implementation Group: GROUP - ABC Order Student’s name Nguyen Van Thuan Nguyen Hoai Tien Ho Thi Tu Quyen Huynh Thi Tuyet Mai Ngo Quoc Huy Tran Nguyen Hai Chau Duong Ngoc Kim Tho Nguyen Bui Song Uyen ID Email 2013316799 nguyenvanthuan2013316799@ftu edu.vn nguyenhoaitien2013316805@ftu.e du.vn hothituquyen2013316765@ftu.edu huynhthituyetmai2013316723@ftu edu.vn ngoquochuy2013316701@ftu.edu trannguyenhaichau1913316021@ft u.edu.vn 2013316805 2013316765 2013316723 2013316701 1913316021 2013316796 duongngockimtho2013316796@ft u.edu.vn 2013316822 nguyenbuisonguyen2013316822@ ftu.edu.vn CONTENTS FOODHUB Summary Figure Connection of difficulties and solutions 4 Lesson 5 Preference H&D LOGISTICS COMPANY LIMITED Summary Figure Difficulties and solutions Lesson: PHARMACY 10 Summary 10 Figure 10 Difficulties and solution 10 The future plan 11 FOODHUB Summary Established in early 2019, FoodHub is a home food delivery platform that helps users go to the fresh food market on the app and receive goods at home with 100% clean, clear-sourced food The core value that they want to bring to their customers is a fast online shopping experience with minutes of ordering and receiving goods in up to hours.  They have had more than year to strengthen their governance model as well as come up with their development plan Therefore, when the pandemic broke out in 2020, they could handle it However, in 2021, the impact of the pandemic was heavier, social distancing was required, so getting and transporting clean food sources were problematic And it was also a bit difficult to deliver to consumers.  Figure  In 2019, FoodHub with the growth in the number of partners, 160% growth in order value, and nearly 200% growth in orders per month.  In mid - 2020, when the Covid-19 pandemic broke out , customers limited going to crowded places such as markets/supermarkets to buy food, and this need has been effectively solved by FoodHub This startup has grown in customer size more than times, supplying thousands of 3-day, 7-day food packages to the market with a value of more than million VND/order Connection of difficulties and solutions ● Difficulties: Fresh foods have the characteristics of fast change during the day, difficulty in preservation, complex and fluctuating consumer demands, and no uniformity in products ● Solutions: From the very beginning, FoodHub positioned itself as an e-commerce about services, not e-commerce about goods Therefore, they take the customer as the center and focus on building the best service experience for customers As a result, FoodHub is offering  customers a completely different experience compared to other e-commerce applications on the market Customers go to the market through the app but still feel like they are directly going to the market or supermarket to buy things They can choose their favorite products, are supported in preliminary processing,  are able to select the right quantity for their needs, and always know in advance when to receive the goods, how the quality will be so as not to miss a meal Lesson The lesson learned from Foodhub is that when starting a business, we need to find a gap in the industry we want to develop From here, we will apply our knowledge, as well as the needs in society, to fill the gap and come up with the business path of our business Besides, we take advantage of 4.0 technology, to be able to automate many processes From here we can provide many services as well as the convenience that comes with it Preference Article “Start-up cung cấp thực phẩm FoodHub tăng trưởng gấp Covid-19” by Moc Diep FoodHub Services Introduction at foodhub.vn H&D LOGISTICS COMPANY LIMITED Summary The Logistics firm - H&D LOGISTICS COMPANY LIMITED, involved in the movement, storage, and flow of goods, has been directly affected by the COVID-19 pandemic The disruptions caused by the pandemic could impact competitiveness, economic growth, and job creation The ongoing COVID-19 crisis has significantly disrupted, the strict lockdown measures throughout the world and the closure of businesses have created severe disruptions affecting the supply of essential items Beside, the workers're becoming sick with COVID-19 as well as mandates and restrictions affecting the availability of staff The increased application of technology is expected to change the logistics industry the most, with leading benefits such as increased worker productivity, cost cutting, and cost reduction Using technology to improve the efficiency of logistical services and cut expenses, significant costs are associated with ePort, Saas, Big Data, Cloud Computing, and Smart Warehousing Some plans for the future: Custom orders can be combined with a pre-existing timetable Issuing a fresh order for a route in progress and promote international collaboration in the establishment of logistics hubs is also important, particularly in major economic zones like the Mekong River Delta and the Red River Delta 2 Figure Profit before taxes climbed by 19 percent in the first eight months of 2021 compared to the same time last year: According to the company's latest information, revenue for the first eight months of the year is expected to be 4,930 billion VND, up 3%, and profit before tax is expected to be 621 billion VND, up 19% svck Prior to this, financial results for the first six months of the year indicated sales of 3,590 billion dong and profit before tax of 550 billion dong, up 6% and 39%, respectively Revenue increased by 4% to 2,586 billion dong, while gross profit increased by 51% to 476 billion dong The company invested in and hired four new ships with a tonnage of over 160,000 DWT in the first eight months of the year, and proceeded to get about three to four new ships in the final months of the year According to the proposal, the parent firm and its member companies will invest in roughly 14 new ships totaling about 7,600 billion dong, focusing on large crude oil transport vessels such as VLCCs, Aframax, and ships 15,000-20,000 DWT VLGC and medium-sized product vessels According to the draft Power Industry Development Plan 8, imported liquefied petroleum gas power plants will reach 4,000 MW by 2025 and 18,000 MW by 2030, equal to an annual LNG demand of around 2.8 million tons In the company's medium and long-term development strategy, we see this as a possible new transportation market Difficulties and solutions ● Difficulties: It is vital to focus on enhancing competitiveness and management level in the direction of encouraging digital transformation The increased application of technology is expected to change the logistics industry the most, with leading benefits such as increased worker productivity, cost cutting, and cost reduction Use technology to improve the efficiency of logistical services and cut expenses, significant costs are associated with electronic ports (ePort), investment in the application of total logistics services (Saas), big data (Big Data), cloud computing (Cloud Computing), and smart warehouses (Smart Warehousing) ● Solutions: After the Covid 19 pandemic, even as the logistics business evolves and integrates novel solutions into global and local supply chains, there are a few key obstacles that keep cropping up like warehouse management errors, delivery delay, transportation costs, Warehouse management errors : We figure out the best way to ensure our distribution center runs smoothly is by prioritizing safety first and foremost Assessing risks and planning ahead are the most important keys to success We've also devised a risk management strategy This covers things like outlining reactions to evacuations and medical situations, as well as emergency procedures and equipment The more you plan ahead, the better you'll be able to avoid danger and respond to the unexpected Delivery delay : Shipping delays can cause a lot of problems for online retailers While they happen unexpectedly, their impact, however, with the right measures, surely can be mitigated to a great extent.  The majority of supply chain delays are caused by a lack of capacity to handle orders or store goods, particularly during peak eCommerce periods or significant sales They can also happen on the last-mile delivery journey to the customer's doorsteps if your shipping partners don't have enough cars or workers Global supply chains are still recovering from the whiplash caused by the city lockdowns governments imposed in 2020 to contain COVID-19 Lockdowns in China initially shut down manufacturing, halting most of global shipping's supply chain Here are some tips we use to solve this problems: + Communicate with customers Make the effort to get in touch with the customer and let them know of the status of the parcel Apologize if you should Explain the situation to them + Track Shipments in Real-Time + Provide the Customer with Some Decision-Making Power + Offer Special Deals to make customer For instance, you could provide them with special discounts on their next purchase to motivate them Transportation costs Petrol prices anchored at a high level and tended to continue to increase in recent days have directly impacted the transportation sector and many other business lines, especially the logistics industry We are also having a meeting to discuss the adjustment of service prices but have not officially decided on when to apply the adjustment or to which customer groups In addition, we are also observing more competitors in the industry to give the exact change Fast Delivery Company is also readying all scenarios to deal with new developments of the world and domestic petroleum situation Lesson:  What are the biggest challenges facing Vietnam's transportation and logistics industry today ? The biggest challenges of Vietnam's transport and logistics industry today is that the commercial infrastructure, transportation infrastructure as well as information technology infrastructure are still weak and inconsistent, leading to many difficulties in multimodal transport services, and logistics costs of Vietnam is still high besides,There is a shortage of highly trained workers in the transport and logistics industry PHARMACY Summary Established in the pandemic, Pharmacy is the drugstore online with every services will be dealed on the desktop or mobile screens The customers need to order online medicine or some medical instruments and after that, we will bring it to their home When the COVID-19 is very dangerous in this time, Pharmacy takes the responsibility to take care of the customers and help them suffer the pandemic with the medicine in the least dangerous way “Bring the comfortable and safety to the customers” is the slogan of Pharmacy Figure In 2020, Pharmacy was established and had the sales in the end of the year is billion VND and had a high rating in Appstore and CH Play (4.9/5 point for more 20000 comment) In 2021, because the pandemic explosion, people cannot go out with the lockdown command and more people used our services, Pharmacy had: 250% growth in the value and 300% growth in the order when compare with 2020 Difficulties and solution ● Difficulties: + A lack of people to operate the system + Cannot approach to the customers because as a start-up + Hard to delivery because lockdown ● Solution: + To slove the problem about people, we had organized a lagre recruitment to find out suitable people with our company After that, we train them for work better + To approach to the customers, we had learned how to marketing, sale the things with the famous online sites such as Lazada, Shopee, Learn how to run ads so that you can bring the most necessary information to potential customers + To delivery the things to the customers, we had contacted to some logistics company to transport our medicine to the customers The future plan ● Take care of customers remotely in the most effective way  ● Ensure the safety of customers and increase credibility customer's responsibility to our business ● Expanding many new branches to facilitate bringing businesses to everyone

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