SOP Intercontinental Group Coffee Shop How to approach the table to serve beverages41795

Page of CS-0005 STANDARD OPERATING PROCEDURE TASK: HOW TO APPROACH THE TABLE TO SERVE BEVERAGES TASK NUMBER: DEPARTMENT: DATE ISSUED: CS-0005 F&B - Coffeeshop Jan 2005 GUEST EXPECTATION: That the waiter/tress approaches the table quietly and with efficiency TIME TO TRAIN: 20 minutes Why is this task important for you and our guests? Answers: To maximize guests satisfaction To ensure the guests are quickly attended to without too much disturbance Page of CS-0005 STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Approach the table Go to the guest table by carrying the drinks on a tray Why should the drink be on a tray? 2) Present the drink Stand by the right side of the guest with right leg slightly in front Why should you stand on the right side of the guest? Hold the stem/base of the glass; place the glass on the right side of the guest, above the tip of the cutlery Say “Mr./Mrs./Ms./Sir/Madam XXXX, this is your XXXX (name of the beverage), please enjoy it” with a smile 3) Leaving the table Quietly back off away from the table, keeping your eye on the guest to ensure they are able to catch your attention should they require anything else Why should you keep an eye on the table? Now ask the trainee to practice the task from start to end to test competency Summary questions: Why should the drink be on a tray? Why should you stand on the right side of the guest? CS-0005 Why should you keep an eye on the table? PHOTO INDEX #01 Page of ... CS-0005 STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Approach the table Go to the guest table by carrying the drinks on a tray Why should the drink be on a tray? 2) Present the drink Stand by the right... on the guest to ensure they are able to catch your attention should they require anything else Why should you keep an eye on the table? Now ask the trainee to practice the task from start to. .. side of the guest with right leg slightly in front Why should you stand on the right side of the guest? Hold the stem/base of the glass; place the glass on the right side of the guest, above the