SOP Intercontinental Group Coffee Shop How to service a dressing or sauce41778

Page of CS-0018 STANDARD OPERATING PROCEDURE TASK: HOW TO SERVICE A DRESSING OR SAUCE TASK NUMBER: DEPARTMENT: DATE ISSUED: CS-0018 F&B – Coffeeshop Jan 2005 GUEST EXPECTATION: That dressings and sauces are served in clean and efficient manner by friendly and knowledgeable staff with a smile TIME TO TRAIN: 10 minutes Why is this task important for you and our guests? Answers: To ensure the dressings or sauces are served clean without spills To ensure the service is efficient Page of CS-0018 HOW/ STANDARDS TRAINING QUESTIONS 1) Check the captains order STEPS Who gets what? To make sure the correct dressing or sauce is served to the right guest Why should you check who gets what? 2) Approach the table Walk towards the table and stand by the right side of the guest with right leg slightly in front of the table Why should you have your right leg slightly in front? (DRILL LANGUAGE) Say: “Excuse me sir / madam or Mr / Mrs XXX, may I serve the dressing / sauce?” Serve the children/ladies first, then the gentlemen and follow by host (Move clock wise around the table) Now ask the trainee to practice the task from start to end to test competency Summary questions: Why should you check who gets what? Why should you have your right leg slightly in front? PHOTO INDEX #01 ...Page of CS-0018 HOW/ STANDARDS TRAINING QUESTIONS 1) Check the captains order STEPS Who gets what? To make sure the correct dressing or sauce is served to the right guest Why... LANGUAGE) Say: “Excuse me sir / madam or Mr / Mrs XXX, may I serve the dressing / sauce?” Serve the children/ladies first, then the gentlemen and follow by host (Move clock wise around the table)... you check who gets what? 2) Approach the table Walk towards the table and stand by the right side of the guest with right leg slightly in front of the table Why should you have your right leg slightly