INTERNSHIP REPORT of ENGLISH FACULTY báo cáo thực tập khoa tiếng anh tiếng anh thương mại, báo cáo hoạt động thực tập tại công ty có sử dụng tiếng anh trong quá trình thực tập, chỉ ra thực tại và đưa ra giải pháp.
THUONG MAI UNIVERSITY ENGLISH DEPARTMENT INTERNSHIP REPORT Company: T.N.P INDUSTRIES COMPANY LIMITED Student’s name: Class: -Student code: HANOI, 2022 TABLE OF CONTENT LIST OF TABLES, IMAGES AND CHARTS iii ACKNOWLEDGMENTS iv INTRODUCTION v PART GENERAL INTRODUCTION OF T.N.P INDUSTRIES COMPANY LIMITED 1.1 General information about the company 1.1.1 Mission, Vision, Core values 1.1.2Organizational structure: 1.2 Information about the internship department PART INTERNSHIP PROCESS 2.1 The task are performed during the internship 2.2 Difficulties and lessons learned 2.2.1 Difficultes 2.2.2 Lessons learned PART THE REALITY OF USING ENGLISH IN THE OFFICE 3.1 The reality of using English at the company 3.2 Suggest solutions for using English in the company PART SUGGESTING A THESIS TOPIC 10 CONCLUSION 11 REFERENCES 12 ii LIST OF TABLES, IMAGES AND CHARTS No Name of tables and figures Figure 1.1: Organizational structure of T.N.P Industries Company Limited iii Page ACKNOWLEDGMENTS First of all, I would like to thank to the School Board of Thuong Mai University and the Faculty of English, especially my supervisor in this internship – Ms Vu Thi Thu Trang for giving me the opportunity to an intermship within the organization which help me enhand my knowledges and experiences I would also like to express my special thanks to all my colleagues at T.N.P Industries Company Limited They give me a chance to spend my practice in their company and support me in the internship time Lastly, I wish to thank Ms Lan Phuong, my supervisor who guided and supported me during the intership course Many thanks for all your help and best regard Hanoi, Friday, January, 21th, 2022 Student Nguyen Thi Han iv INTRODUCTION Trade is promoting the circulation of goods in a market economy under the management of the State Trade is conection between production and consumption, regulating production, guiding consumption, helping production to expand and develop In response to the procurement needs and to meet the needs of domestic and foreign customers, especially imports, the buying and selling industry has played an important role, acting as a bridge for exchange and trade between countries Purchasing is the organized acquisition of products and services on behalf of the buying entity Purchasing activities are needed to ensure that needed objects are acquired in a timely manner and at a reasonable cost A purchasing department is especially important in a manufacturing business, where large amounts of materials, components, products must be obtained on a recurring basis Purchasing plays an important role in meeting supply and demand for businesses as well as the market with the main purposes of the department is to help the company plan to source goods that meet the company's business standards and the best prices besides, that is payment, warehousing, and associated activities Procurement can take place at home or abroad For foreign buyers, this is a step in economic integration, improving quality, and meeting demand Purchasing abroad is now very popular to meet the needs of the market In the context of globalization, English is one of the commonly used languages to help merchandisers complete their tasks First Determine the business requirements for goods, materials, and services, To purchase items that meet the buyer's quality specifications They must form English to negotiate prices, build quality and delivery terms, and coordinate delivery and storage operations Originating from the importance of English in the autumn department and the interest and desire to have a lot of experience in this field, I chose to an internship at the company T.N.P Industries Company Limited And with the help of staff in the company, I have completed this internship report Due to time constraints and lack of experience and professional qualifications, in addition, partly due to the impact of v covid, my internship, as well as my report, is still limited I hope to receive comments and suggestions so that I can improve the report The internship report includes four main parts: Part General Introduction of at T.N.P Industries Company Limited Part Internship Process Part The Reality of Using English in Office Part Suggesting A Thesis Topic vi PART GENERAL INTRODUCTION OF T.N.P INDUSTRIES COMPANY LIMITED 1.1 General information about the company T.N.P Industrial Company Limited with tax code 0102859520, represented by Mr Duong Manh Tien, was granted a business registration certificate on August 14, 2008 The enterprise's main line of business is "Other specialized wholesale", managed by Cau Giay District Tax Department Company information Name: T.N.P INDUSTRIES COMPANY LIMITED Registered Name CONG TY TNHH CONG NGHIEP T.N.P Tax code 0102859520 Phone / Fax: (84-24) 36686816 / (84-24) 36686815 Tax address No 9, Alley 7, Le Duc Tho Street, My Dinh Ward, Nam Tu Liem District, Hanoi T.N.P Industries Company Limited is one of the companies with many years of experience in the field of "other specialized wholesale" specifically specializing in wholesale of other machinery, equipment, and supplies The company provides a variety of products and services to customers based on the changing needs of the market as well as the supply of partners with partners mainly from Sweden, Thailand, China, … The company is a solid system built by brilliant leaders who have the ability to judge and guide the company In addition, a team of experienced and specialized staff can handle and react quickly to problems at work 1.1.1 Mission, Vision, Core values Mission: T.N.P Industries Company Limited is always ready to serve the needs of customers, making the company more and more developed, contributing to the general sustainable development of other specialized wholesale industries nationwide Vision: T.N.P Industries Company Limited will constantly improve its competitiveness, expand its market The enterprise will become a unit that brings quality and affordable products to customers and partners Core values: - Customer is the focus: Understanding the needs of the customer to advise the products and services that best meet the customer's expectations - Prestige: Reputation is the first - Responsibility: No reason, no blame,100% responsibility - Respect: Respecting colleagues, respecting the company, respecting partners, working in mutual respect 1.1.2Organizational structure: EXECUTIVE BOARD OF SUPERVISORS CHIEF COMMERCIAL OFFICER CHIEF FINACIAL OFFICER CHIEF TECHNICAL OFFICER PURCHANSING DEPARTMENT ACCOUNTING DEPARTMENT ASSEMBLING WORKSHOP SALES DEPAERTMENT WAREHOUSE REPAIR & SERVICE DEPARTMENT COORDINATION DEPARTMENT Board of Supervisors: supervise the company's management to help the company operate according to plan Chief Commercial Officer: identify and develop business opportunities and manage the profitability of projects - Purchansing Department: purchase, handle documents related to goods, seek providers - Sales Depaertment: take responsibility for the sales and marketing team are setting realistic sales goals - Coordination Department: Coordinate with departments to come up with a purchase plan, allocate goods reasonably, meet the requirements of the company Finacial Department: be responsible for obtaining and handling any monies on behalf of the organization, control the income and expenditure in addition to ensuring effective business - Accounting Department: looks after the preparation of financial statements, maintenance of general ledger, payment of bills, preparation of customer bills, payroll, etc - Warehouse: store goods, receive and supply goods to customers Chief Technical Officer: supervise and ensure the operation of the machinery system, the quality of the equipment as well as the warranty service - Assembling Workshop: assemble equipment - Repair & Service Department: conduct after-sales service for customers as well as receive repair of equipment and components 1.2 Information about the internship department The purchasing department is one of the important parts of a business specializing in buying and selling I chose the purchasing department for my internship because this is the department that meets my professional goals and supports my future work Important roles of the department are to help businesses purchase goods at reasonable prices, coordinate with the dispatch room to plan purchases, allocate goods reasonably to meet the company's requirements, to develop and compete to dominate the market PART INTERNSHIP PROCESS 2.1 The task are performed during the internship During my internship, I was fortunate to work in the purchasing department This is the important part of the company because there is the part that provides products, meets the requirements of the business so that the business can operate smoothly After weeks of working here with helped a lot of colleagues that have helped me improve my knowledge and gain experience Main activities which I experienced - Seeking Product - Supplier Analysis: Purchasing staff have to purchase products to meet the requirements of the business, also have to carry out the process of searching for inputs that match the company's criteria The purchasing department needs to search suppliers, analyze the market, compare many suppliers to set a list of potential suppliers - Paperwork & Payment The Purchasing Department handles all paperwork related to purchasing and delivery of supplies, machines, and equipment Purchasing guarantees timely delivery of products from suppliers, creating and tracking purchase orders, and working with goods receipt and payable departments to ensure deliveries are received in full and paid on time At the same time, coordinate with the accounting department to ensure stable cash flow to be paid on - Doing Coordination among Department The purchasing department needs to work in harmony with other departments such as the warehouse to capture the stock to place orders accordingly, the market department to capture customer needs, the accounting department to stabilize financial determination - Order Orders have a legal intervention, binding the responsibility of both parties, so the ordering process must be accurate The department must carry out the ordering process in accordance with regulations, correct target products, ensure sufficient quantity, accurately calculate related fees and accurately provide other important information (date, time, two parties) 2.2 Difficulties and lessons learned Internship time is a very valuable thing in the process of studying at university it provides real-world experiences and creates opportunities to apply acquired knowledge The same goes for internships in the purchasing department in T.N.P Industries Company Limited After a one-month internship at the unit, I also learned the lessons, and the difficulties still existed 2.2.1 Difficultes It is really difficult to schedule enough time for the tasks I am assigned to tasks that need to be completed before the deadline, but I am not competent with the work and make mistakes in the working process, which makes me always not have enough time to complete the assigned tasks That makes me always work under pressure in the beginning The initial composing emails and style in emails was also a big problem for me When working, I have to regularly send emails to partners as well as other departments, but the problem is that I make too many mistakes in the form of the letter as well as the long speech that affects the reader That is a very important influence in the working process I lack experience and knowledge especially about paperwork I have to study and work with a large amount of knowledge that I cannot absorb at the same time Communication at work is also a big obstacle for me, especially negotiating with clients That requires formal, concise, targeted communication but still conveys all the necessary information 2.2.2 Lessons learned After a month of working at the internship position, I have learned the following lessons: Initially, I have basic knowledge and experience in the purchasing department that helps me to be firmer in the future as well as the ability to accept challenges Next, actively cultivate and learn about advanced industry knowledge as well as work-related knowledge Especially, I overcame mistakes in letter composition as well as expression The third lesson is knowing how to organize time and prioritize work Each department has a lot of tasks to complete, so it is necessary to learn how to arrange them properly so as not to delay the department and affect others Next is to make use of available "living resources" "Living resources" are colleagues next to you They are experienced and knowledgeable Don't hesitate to ask for advice or help because it will help you a lot Finally, it's about improving soft skills In an office environment, good soft skills are an advantage, for example, good communication and understanding of company culture When communicating well along with an understanding of corporate culture, will help you have a good relationship with colleagues and be more favorable at work PART THE REALITY OF USING ENGLISH IN THE OFFICE 3.1 The reality of using English at the company T.N.P Industries Company Limited is a purchasing unit whose main partners are foreign companies such as Sweden, Thailand, China, etc., so the use of English in the working process is indispensable Especially the staff in the purchasing department because they are the ones who directly work with foreign partners The job requires using English fluently to introduce products, negotiate contracts, process payments, Working in a professional environment has helped me improve my English ability, also get used to the office, and practice more professional skills Besides that, there are still difficulties Although the company cooperates with many foreign parties, there are still employees who are weak in English - English is not fully used in the workplace Because these employees have little contact with documents or negotiate partners, several emergencies have put them in a struggling situation Although using English texts and emails for daily transactions, there are still basic mistakes These errors often appear in emails communicating with partners due to a subjective part of longtime employees who not pay attention, neglect, or because of the habit of passing each other from one person to another even mistakes in grammar, spelling, letter form, etc The staffs have trouble with translation, especially highly specialized words This is still common among staff who have experience with new terms or have not been exposed, they are easily mistranslated or misinterpreted because they not understand well This is even more evident in new employees who have little experience and have not had much exposure to the industry 3.2 Suggest solutions for using English in the company Being aware of the importance of English at work, and having pointed out the problems that businesses are facing, there are some suggestions that I hope will help the company as well as the purchasing department Encouraging employees to self-study, learn, and improve their English ability Besides the talented employees, there are still employees who not use English well, which affects their work Therefore, the company should have encouragement and help for these subjects In addition to the company's help, each employee needs to improve the spirit of self-development Besides improving English, employees should improve their expertise to work more effectively Because of the nature of the job, employees will often use reading and writing skills Therefore, focus on improving your translation ability to avoid mistakes when working, develop writing and editing skills to work more productively The company can carry out upper-training activities for employees Those are employees who voluntarily participate with the desire to develop themselves better or each department will choose employees to participate in activities and then return to communicate These activities can be organized monthly or quarterly depending on the business situation to achieve the best results PART SUGGESTING A THESIS TOPIC It is a fact that English has a very important role in life it covers all aspects of life and is even a role to help life develop more After a month of internship at the company, I see the importance of English in the company's activities During my time working at the company, besides having exposure to office English, I also had direct contact with specific jobs I had lessons, experiences, and I could see the problems in the department as well as myself, about the problem of correspondence Therefore, I propose a thesis direction on this issue "Difficulties and solutions in English Business Correspondence writing of English majored students at Thuongmai University." 10 CONCLUSION T.N.P Industries Company Limited has been in business for 14 years and has made certain achievements in other specialized wholesale fields The company with a team of veteran chief and professional staff has created a firm belief and brought prestigious shipments to customers over the years Along with that is building strong relationships with major partners abroad This is a trusted place for other businesses After a month of internship, with the help of colleagues and the company, I also had certain achievements First of all, I can apply the knowledge from the lecture hall, get practical experience in the working process This is a valuable opportunity, it will be my baggage to help me orient myself more clearly about my future career direction After the internship period, I presented this report on my internship as well as the current status of the backlog and offer some solutions I hope these suggestions will help the company During that time, I received enthusiastic help from the manager and colleagues I would like to thank Thuong Mai University and T.N.P Industries Company Limited for creating conditions for me to have the opportunity to study and train myself 11 REFERENCES https://hosocongty.vn/cong-ty-tnhh-cong-nghiep-tnp-com-699176.htm https://www.accountingtools.com/articles/what-is-purchasing.html https://smallbusiness.chron.com/roles-purchasing-department-2270.html 12 ... improve the report The internship report includes four main parts: Part General Introduction of at T.N.P Industries Company Limited Part Internship Process Part The Reality of Using English in Office... learned PART THE REALITY OF USING ENGLISH IN THE OFFICE 3.1 The reality of using English at the company 3.2 Suggest solutions for using English in the company PART SUGGESTING... understanding of corporate culture, will help you have a good relationship with colleagues and be more favorable at work PART THE REALITY OF USING ENGLISH IN THE OFFICE 3.1 The reality of using English