1 YEAR UPGRADE BUYER PROTECTION PLAN Design and Deploy IP Telephony Solutions • Step-by-Step Instructions for Using AVVID Applications in Single Site and Multiple Site Solutions • Complete Coverage of Voice and Video Gatekeeper Design • Hundreds of Configuring & Implementing and Designing & Planning Sidebars, FAQs,and Case Studies! Cisco AVVID IP Telephony ® Robert Padjen Larry Keefer Sean Thurston Jeff Bankston Michael E. Flannagan Martin Walshaw Technical Editor and Design & Implementation 109_AvdInf_FC 11/11/01 2:22 PM Page 1 solutions@syngress.com With more than 1,500,000 copies of our MCSE, MCSD, CompTIA, and Cisco study guides in print, we continue to look for ways we can better serve the information needs of our readers. One way we do that is by listening. Readers like yourself have been telling us they want an Internet-based ser- vice that would extend and enhance the value of our books. 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Thank you for giving us the opportunity to serve your needs. And be sure to let us know if there’s anything else we can do to help you get the maximum value from your investment. We’re listening. www.syngress.com/solutions 109_AVVID_DI_FM 11/11/01 2:18 PM Page i 109_AVVID_DI_FM 11/11/01 2:18 PM Page ii 1 YEAR UPGRADE BUYER PROTECTION PLAN Cicso AVVID and IP Telephony Design & Implementation ® Robert Padjen Larry Keefer Sean Thurston Jeff Bankston Michael E. Flannagan Martin Walshaw Technical Editor 109_AVVID_DI_FM 11/11/01 2:19 PM Page iii Syngress Publishing, Inc., the author(s), and any person or firm involved in the writing, editing, or production (collectively “Makers”) of this book (“the Work”) do not guarantee or warrant the results to be obtained from the Work. There is no guarantee of any kind, expressed or implied, regarding the Work or its contents.The Work is sold AS IS and WITHOUT WARRANTY.You may have other legal rights, which vary from state to state. 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KEY SERIAL NUMBER 001 9KPARFAHFV 002 L2DVNLA4UT 003 4ASBNL56AS 004 G7YAKETP39 005 8HJDLRG96U 006 Z64SH5Y89W 007 33RPWRJKL6 008 FV7BRD25GS 009 B8X25GVAST 010 WE4VG9LWL4 PUBLISHED BY Syngress Publishing, Inc. 800 Hingham Street Rockland, MA 02370 Cisco ® AVVID and IP Telephony Design & Implementation Copyright © 2001 by Syngress Publishing, Inc.All rights reserved. Printed in the United States of America. Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher, with the exception that the program listings may be entered, stored, and executed in a computer system, but they may not be reproduced for publication. Printed in the United States of America 1 2 3 4 5 6 7 8 9 0 ISBN: 1-928994-83-0 Technical Editor: Martin Walshaw Freelance Editorial Manager: Maribeth Corona-Evans Technical Reviewer: Sean Thurston Cover Designer: Michael Kavish Co-Publisher: Richard Kristof Page Layout and Art by: Shannon Tozier Acquisitions Editor: Catherine B. Nolan Copy Editor: Michael McGee Developmental Editor: Kate Glennon Indexer: Jennifer Coker Distributed by Publishers Group West in the United States and Jaguar Book Group in Canada. 109_AVVID_DI_FM 11/11/01 2:19 PM Page iv v Acknowledgments v We would like to acknowledge the following people for their kindness and support in making this book possible. Richard Kristof and Duncan Anderson of Global Knowledge, for their generous access to the IT industry’s best courses, instructors, and training facilities. Ralph Troupe, Rhonda St. John, Emlyn Rhodes, and the team at Callisma for their invaluable insight into the challenges of designing, deploying, and supporting world- class enterprise networks. Karen Cross, Lance Tilford, Meaghan Cunningham, Kim Wylie, Harry Kirchner, Kevin Votel, Kent Anderson, and Frida Yara of Publishers Group West for sharing their incredible marketing experience and expertise. Mary Ging, Caroline Hird, Simon Beale, Caroline Wheeler,Victoria Fuller, Jonathan Bunkell, and Klaus Beran of Harcourt International for making certain that our vision remains worldwide in scope. Anneke Baeten and Annabel Dent of Harcourt Australia for all their help. David Buckland,Wendi Wong, Daniel Loh, Marie Chieng, Lucy Chong, Leslie Lim, Audrey Gan, and Joseph Chan of Transquest Publishers for the enthusiasm with which they receive our books. Kwon Sung June at Acorn Publishing for his support. Ethan Atkin at Cranbury International for his help in expanding the Syngress program. 109_AVVID_DI_FM 11/11/01 2:19 PM Page v 109_AVVID_DI_FM 11/11/01 2:19 PM Page vi vii Contributors Robert Padjen (CCNP-Security, CCDP) is a Senior Consultant with Callisma and he has written a number of texts on Cisco networking. In addition to instructing, Robert works as an expert witness in the com- puter and networking fields. Mark Edwards (CCIE #7103, CCDP, CCNP, MCSE, CNE) is a Director of and Senior Network Consultant for Capital Network Solutions Ltd., based in South Wales, UK. Capital Network Solutions is a Cisco Premier Partner, specializing in Voice Access and Wireless solutions, and has completed a number of major projects for large international organizations.Their Web site can be found at www.capitalnetworks.co.uk. Mark graduated from the University of Glamorgan with a BSc (Hons) in Computer Science in 1994 and has been working as a networking con- sultant ever since. He now lives in Cardiff with his wife Sarah and son Cameron. Michael E. Flannagan (CCIE #7651, CCDP, CCNA, 3COM-CSA) is Network Consulting Engineer and Team Leader in the Network Supported Accounts (NSA) Group at Cisco Systems. Mike is a member of the global Quality of Service (QoS) Team and has extensive network design experience, with emphasis on Routing Protocol design and Quality of Service mechanisms. Mike’s experience, prior to joining Cisco Systems, includes enterprise network architecture, IT management, and consulting. Mike’s QoS testing and research was used to recommend the implementation of various QoS mechanisms for one of the world’s largest pharmaceutical companies, and he has participated in large-scale QoS designs for several major US companies. In addition to holding various certifications from Cisco, 3Com, and Nortel Networks, Mike has passed both the CCIE Routing/Switching and the CCIE Design written exams and is currently preparing for his CCIE Lab exams. He lives in Morrisville, NC. 109_AVVID_DI_FM 11/11/01 2:19 PM Page vii viii Rob Webber (CCIE #6922) is a Senior Network Consultant with Callisma in Wakefield, MA. He has over 14 years of experience in the data networking industry, the last four as a consultant. He specializes in the design and implementation of complex networks in the financial, medical, manufacturing, and service provider industries. His expertise includes routing, switching, and security equipment from Cisco Systems and Nortel Networks. Rob holds a Bachelor of Science degree from the University of New Hampshire. Jeff Bankston (CCDP, CCNP-Voice and Security) is the Senior Network Architect at BCI Associates. He has designed, developed, and implemented networks ranging from 75 users to enterprises in excess of 47,000 users spanning 40 buildings in a campus,WAN, and metropolitan networks. He has troubleshot the same size networks, configured and modified LAN equipment from Cisco, 3Com, Cabletron, Bay Networks, and many smaller vendors. He serves as the assistant to the Branch Technical Manager for new business development with ATM,Voice over IP, enterprise LAN/WAN development, and other such technologies. Jeff has published three books on networking, published numerous technical whitepapers and articles, and continues to write for four major technical journals. He enjoys technical testing and evaluation of vendor products in his off time, which helps him to recommend proper technologies for e- commerce environments. He enjoys teaching networking classes for Element K online distance learning (www.elementk.com) where he also develops new courses for the system. Jeff holds five major industry certifi- cations including Cisco CCDP, CCNP Voice Specialist, and the CCNP Security Specialist. He is a Cisco CCIE candidate focusing on wireless networking. Larry Keefer (CCNP-Voice and Security, CCDP, CIPT, BCFP, BCSD, MCSE, MCP+I, Master CAN, HP Start) is a Consultant with Callisma. His areas of specialization include design, integration, implementation, and documentation of multiple protocol and layer networks with voice, video, and data. He recently designed and implemented a multisite AVVID net- work utilizing CallManager 3.0x IP-PBX, IP phones, inline power switches, voice analog, and digital gateways. Prior to Callisma, Larry was a 109_AVVID_DI_FM 11/11/01 2:19 PM Page viii ix Senior Network Engineer and Team Leader at Rush Creek Solutions. He holds a Bachelor of Science in Business Information Systems and Business Administration from Illinois State University. He has completed course work toward an M.S. degree in Computer Information Systems, University of Phoenix. Eric Knipp (CCNP, CCDP, CCNA, CCDA, MCSE, MCP+I) is a Consultant with Callisma. He is currently engaged in a broadband opti- mization project for a major U.S. backbone service provider. He special- izes in Cisco routers, LAN switches, Cisco’s optical networking product offering as well as Microsoft NT, and network design and implementa- tion. Eric’s background includes positions as a Project Manager for a major international law firm and as a Project Manager for Nortel. 109_AVVID_DI_FM 11/11/01 2:19 PM Page ix [...]... Presentations Cisco s IP Television Solution Uses for IP/ TV Devices Used in IP/ TV Solutions Single Site Solutions for IP/ TV Cisco s IP Videoconferencing Solution Equipment Uses in IP/ VC Solutions Good Examples of Using IP/ VC for Small Sites Why IP/ VC May Be Bad for Single Sites Summary Solutions Fast Track Frequently Asked Questions Chapter 11 Designing and Implementing Multisite Solutions Introduction IP Telephony. .. Protocols CallManager 3.x Clustering CallManager Hardware Cisco IP Phones Cisco Gateways Unity Voice-Mail/Unified Messaging Solutions Exploring IP Telephony Applications Introducing Cisco s IP Telephony Applications Cisco Web Attendant Cisco IP SoftPhone Internet Communications Software Interactive Voice Response AutoAttendant Third-Party IP Telephony Applications Interactive Intelligence’s Solutions... User availability s Call setup s Call handling 56 56 58 60 61 63 Chapter 3 AVVID Gateway Selection Introduction Introduction to AVVID Gateways Understanding the Capabilities of Gateway Protocols Choosing a Voice Gateway Solution Cisco 1750 Cisco 2600 Cisco 3600 VG-200 Configuring and Installing a VG200 with MGCP Cisco MC3810 Cisco 7200/7500 Cisco AS5300/AS5800 Cisco DT-24+/DE-30+ Catalyst 6000 Catalyst... 431 433 433 436 437 438 Cisco AVVID and IP Telephony Design & Implementation Fast Track 441 Index 465 109 _AVVID_ DI_toc 10/10/01 2:49 PM Page xxiv 109 _AVVID_ DI_fore 10/10/01 2:33 PM Page xxv Foreword The business benefits compelling enterprises to assess and deploy IP telephony solutions are many.While many of the cost savings benefits still apply with reduced costs for moves, adds and changes (MACs), infrastructure...109 _AVVID_ DI_FM 11/11/01 2:19 PM Page x Technical Editor and Contributor Martin Walshaw (CCIE #5629,CCNP, CCDP) is a Systems Engineer working for Cisco Systems in South Africa His areas of specialty include IP Telephony (including all voice and video applications such as IPCC) and security, both of which keep him busy night and day During the last 14 years, Martin... quality of service, simultaneously bolster traditional telephony and IP skills, and continuously exercise proper risk management The purpose of this book is to help readers overcome the inherent complexities of IP telephony so that its promise can be fully realized Those interested in implementing, administering, or gaining certification with AVVID IP Telephony should read this book A survey of “old world”... Multicasting Wide Area Network Considerations Cisco s IP Television Solution Using IP/ TV with Branch Offices Choosing Devices for Enterprise IP/ TV Solutions Cisco s IP Videoconferencing Solution Using IP/ VC for Multiple Sites Why IP/ VC Can Be Damaging to an Enterprise Creating the Auto Attendant Using Web Attendant IP Interactive Voice Response System Summary Solutions Fast Track Frequently Asked Questions... Choosing to Implement IP Telephony IP Telephony Components 25 26 26 27 27 28 28 29 xi 109 _AVVID_ DI_toc xii 10/10/01 2:49 PM Page xii Contents Explore the Four Primary Roles a Server Can Take On in a Cluster s Primary CallManager Server s Backup CallManager Server s Database Publisher Server s Trivial File Transfer Protocol (TFTP) Server Cisco CallManager The CallManager Platform IP Telephony Protocols... consolidation, and international toll bypass, perhaps more compelling are the new applications now available “Click to dial,” “follow-me,” unified messaging, and customized XML applications running on IP phones can change the way organizations function to gain advantage in the increasingly competitive business landscape Many lessons have already been learned from the rapid adoption of Cisco s AVVID IP Telephony. .. His specialties include implementation of multivendor routing and switching equipment and XoIP (Everything over IP) installations Sean’s background includes positions as a technical analyst for Sprint-Paranet and the Director of a Brick and Mortar advertising dot-com Sean is also a contributing author to Syngress Publishing’s Building a Cisco Network for Windows 2000 (ISBN: 1-928994-00-8) Sean lives . 34 Cisco IP Phones 37 Cisco Gateways 39 Unity Voice-Mail/Unified Messaging Solutions 40 Exploring IP Telephony Applications 41 Introducing Cisco s IP Telephony. implementation, and documentation of multiple protocol and layer networks with voice, video, and data. He recently designed and implemented a multisite AVVID net- work