1 Overview Cisco IP Telephony (CIPT) is an instructor-led course presented by Cisco Systems, Inc. training partners to their end-user customers. This five-day course focuses on using Cisco CallManager and other IP telephony components connected in local area networks (LANs) and wide area networks (WANs). Upon completion of this training course, you will be able to select, connect, configure, and troubleshoot the various Cisco IP telephony devices. This chapter highlights the course prerequisites and course highlights as well as some administrative issues. It includes the following topics: ■ Objectives ■ Prerequisites ■ General Administration ■ Sources of Information ■ Course Syllabus ■ Graphic Symbols 1-2 Cisco IP Telephony Copyright 2000, Cisco Systems, Inc. Course Objectives This section lists the course objectives. ? 2000, Cisco Systems, Inc. www.cisco.com CIPT v2.0? -3 Objectives Objectives Upon completion of this course, you will be able to perform the following tasks: • Understand CIPT architecture, hardware, and software • Build three CIPT deployment models • Access the online documentation • Use the tools within the Cisco CallManager server for troubleshooting Upon completion of this course, you will be able to perform the following high- level tasks: ■ Given the components of a Cisco IP telephony (CIPT) solution, identify and describe the CIPT architecture, hardware, and software. ■ Given hardware and software of a CIPT network solution, install one of the three recommended CIPT deployment models. ■ Given a Cisco CallManager server, access the online administration guide to configure CIPT components within Cisco CallManager administration. ■ Given an installed Cisco CallManager server, enable and use the tools in the Cisco CallManager server to troubleshoot the CIPT deployment solutions. Copyright 2000, Cisco Systems, Inc. Cisco IP Telephony Introduction 1-3 ? 2000, Cisco Systems, Inc. www.cisco.com CIPT v2.0? -4 IP WAN PSTN Rest of World Telecommuter Branch Offices Large Campus (Up to 10,000 users) A A What We Are Going to Build What We Are Going to Build With Call Processing Without Call Processing Primary Inter-Site Voice Path Secondary Inter-Site Voice Path X X The figure shows a high-level overview of a CIPT network that you should be able to build at the end of this class. To accomplish this course goal, you will be taught how to install Cisco CallManager and configure other IP telephony devices in a LAN and WAN environment. This includes the following tasks: ■ Install Cisco CallManager software and supporting services. ■ Cluster Cisco CallManagers to establish redundancy. ■ Select and connect Cisco access gateways for analog, WAN, and PSTN access. ■ Connect and configure digital signal processor (DSP) resources for a CIPT solution. ■ Configure the dial plan architecture to control IP telephony traffic. ■ Build three Cisco IP telephony deployments: isolated Campus LAN, WAN with distributed call processing, and WAN with centralized call processing. ■ Configure IP telephony access through the IP WAN and then the PSTN for backup. ■ Install and configure Cisco uOne for voice messaging for the Cisco IP telephony solution. Configuration, verification, and troubleshooting are done with Cisco CallManager, Windows 2000 NT Server, and Cisco IOS software. 1-4 Cisco IP Telephony Copyright 2000, Cisco Systems, Inc. Prerequisites This section lists the course’s prerequisites. © 2000, Cisco Systems, Inc. www.cisco.com CIPT v2.0—1-5 • Use Windows 2000 to run multiple applications • Exposure to the Internet or an intranet • Basic ability with binary and hexadecimal numbering • Use Windows 2000 to run multiple applications • Exposure to the Internet or an intranet • Basic ability with binary and hexadecimal numbering Interconnecting Cisco Network Devices (ICND) Interconnecting Cisco Network Devices (ICND) • Fundamental network device roles • Understand the layers of the ISO/OSI reference model • Fundamental network device roles • Understand the layers of the ISO/OSI reference model Prerequisites Prerequisites Cisco Voice over IP – Frame Relay and ATM (CVOICE) Cisco Voice over IP – Frame Relay and ATM (CVOICE) Cisco IP Telephony (CIPT) Cisco IP Telephony (CIPT) Voice Essentials – Basic Telephony and IP Telephony Concepts Voice Essentials – Basic Telephony and IP Telephony Concepts Building Cisco Remote Access Networks (BCRAN) Building Cisco Remote Access Networks (BCRAN) To fully benefit from CIPT, you should already possess certain prerequisite skills. The skills are presented in the figure. These skills can be gained from completing the Internetworking Technology Multimedia (ITM) CD-ROM or through work experience. These prerequisites are highlighted in the figure and are outlined below. You should have a working knowledge of the following: ■ Commonly used networking terms and topologies ■ The basic functions of a network protocol ■ Fundamental network device roles (for example, hub, bridge, router, and switch) ■ The Open System Interconnection (OSI) reference model ■ The ability to use Windows 2000 to run multiple applications ■ Exposure to accessing the Internet or an intranet ■ Basic knowledge of binary and hexadecimal numbering ■ Telephony and IP telephony basic concepts ■ Building VoIP networks–gained from the Cisco course, Cisco Voice Over Frame Relay, ATM, and IP v2.0 (CVOICE). Copyright 2000, Cisco Systems, Inc. Cisco IP Telephony Introduction 1-5 1-6 Cisco IP Telephony Copyright 2000, Cisco Systems, Inc. Participant Role This section discusses your responsibilities as a student. ? 2000, Cisco Systems, Inc. www.cisco.com CIPT v2.0? -6 Student role • Meet prerequisites • Introduce yourself • Ask/answer questions Participant Role Participant Role To take full advantage of the information presented in this course, you should meet the prerequisites for this class. Introduce yourself to the instructor and other students who will be working with you during the five days of this course. You are encouraged to ask any questions relevant to the course materials. If you have pertinent questions concerning other Cisco features and products not covered in this course, please discuss these topics during breaks or after class, and the instructor will try to answer the questions or direct you to an appropriate information source. Copyright 2000, Cisco Systems, Inc. Cisco IP Telephony Introduction 1-7 ? 2000, Cisco Systems, Inc. www.cisco.com CIPT v2.0? -7 Welcome: Please Introduce Yourself Welcome: Please Introduce Yourself • Your name and work location • Your job responsibilities • Your internetworking experience • Your objectives for this week Introduce yourself by stating your name and describing your job function. Briefly describe your experience with installing and configuring Cisco network devices and with internetworking in general, and also how your experience helped you meet the prerequisites for this course. You should also state what you expect to learn from this course. 1-8 Cisco IP Telephony Copyright 2000, Cisco Systems, Inc. General Administration This section highlights miscellaneous administrative tasks that must be addressed. ? 2000, Cisco Systems, Inc. www.cisco.com CIPT v2.0? -8 General Administration General Administration Class-related • Sign-in sheet • Length and times • Participant materials • Attire Facilities-related • Rest rooms • Site emergency procedures • Break and lunch room locations • Communications The instructor will discuss the administrative issues in detail so you will know exactly what to expect from both the class and facilities. The following items will be discussed: ■ Recording your name on a sign-in sheet ■ The starting and anticipated ending time of each class day ■ What materials you can expect to receive during the class ■ The appropriate attire during class attendance ■ Rest room locations ■ What to do in the event of an emergency ■ Class breaks and lunch facilities ■ How to send and receive telephone, email, and fax messages Copyright 2000, Cisco Systems, Inc. Cisco IP Telephony Introduction 1-9 Sources of Information This section identifies additional sources of information. ? 2000, Cisco Systems, Inc. www.cisco.com CIPT v2.0? -9 Sources of Information Sources of Information • www.cisco.com • CD-ROM • Cisco Press Most of the information presented in this course can be found on the Cisco Systems web site or on CD-ROM. These supporting materials are available in HTML format, and as manuals and release notes. To learn more about the subjects covered in this course, feel free to access the following sources of information: ■ Cisco Documentation CD-ROM or www.cisco.com ■ ITM CD-ROM or www.cisco.com ■ Cisco IOS 12.0 Configuration Guide and Command Reference Guide ■ Catalyst 1900 Series Installation and Configuration Guide All of these documents can all be found at http://www.cisco.com. 1-10 Cisco IP Telephony Copyright 2000, Cisco Systems, Inc. Course Syllabus This section discusses the week’s schedule. © 2000, Cisco Systems, Inc. www.cisco.com CIPT v2.0—1-10 Course Syllabus Course Syllabus Cisco IP Telephony Introduction Introduction to Cisco AVVID Primary CIPT Components Understanding DHCP and TFTP Cisco CallManager Cisco CallManager Services Dial Plan Architecture Cisco Access Gateways Catalyst Digital Signaling Processor Resources Cisco IP Phones Cisco CallManager Architecture Campus Infrastructure WAN Deployment – Distributed Call Processing WAN Deployment – Centralized Call Processing Troubleshooting Cisco uOne Module 1 Module 2 Module 3 The following schedule reflects the recommended structure for this course. This structure allows enough time for your instructor to present the course information to you and for you to work through the laboratory exercises. The exact timing of the subject materials and labs depends on the pace of your specific class. Module 1, Getting Started with Cisco IP Telephony The purpose of the module is to introduce you to the training room and the CIPT network environment. This section provides a review of networking fundamentals. Module 1 includes the following chapters: ■ Chapter 1Cisco IP Telephony Introduction ■ Chapter 2Introduction to Cisco AVVID ■ Chapter 3Primary CIPT Components ■ Chapter 4 Understanding DHCP and TFTP ■ Chapter 5 Cisco CallManager [...]... softphone, Cisco IP phones, PC The following advantages are part of a converged network: s One network managed by one department s Scalable s Open s Adaptive s Available Cisco IP telephony is within the Cisco AVVID architecture The Cisco CallManager, Cisco IP phones, and Cisco access gateways are part of the Cisco IP telephony solution The following deployment models are recommended: s s 2-20 Cisco IP Telephony. .. deployment and interoperability the IP WAN is the primary Inter-site Voice Path and the PSTN is the secondary Inter-site Voice Path The next section describes how the IP WAN and PSTN are used in a Cisco IP telephony network design Copyright 2000, Cisco Systems, Inc Introduction to Cisco AVVID 2-9 IP Telephony Design Goals This section introduces IP telephony design IP Telephony Design Goals Regional... There are three deployment models for the Cisco IP Telephony Solution ? 2000, Cisco Systems, Inc www .cisco. com CIPT v2.0? -14 Cisco AVVID architecture has the following four functional groups: s Applications—TAPI, JTAPI SMDI; Cisco uOne and Cisco IP Call Center s Call processing—call admission, call routing; Cisco CallManager and directory s Infrastructure Cisco IOS network services; gateways, routers,... router and other IP telephony gateways 2-6 Cisco IP Telephony Copyright 2000, Cisco Systems, Inc Choices Converged Network (Data over Voice) PSTN OR Converged Network (Voice/Video and Data) IP WAN IP WAN IP WAN Catalyst Backbone Gigabit Ethernet Switches Routers PBX IP telephony to the desktop ? 2000, Cisco Systems, Inc www .cisco. com Video desktop CIPT v2.0? -6 Now there are choices: a converged... assigned by your network designer and service provider 1-12 Cisco IP Telephony Copyright 2000, Cisco Systems, Inc Copyright 2000, Cisco Systems, Inc Cisco IP Telephony Introduction 1-13 2 Overview This chapter will provide introductory information about the Cisco Architecture for Voice, Video, and Integrated Data (AVVID) strategy The Cisco IP Telephony solution is within the AVVID strategy The architecture... Telephone Network (PSTN) or other telephony devices Copyright 2000, Cisco Systems, Inc Introduction to Cisco AVVID 2-5 IP Telephony Architecture MCS 7800 Series Server Call Processing Ethernet LAN Switch Line Connections Switching IP Phones/ Softphone Clients Voice Enabled Router or Gateway Trunk Connections © 2000, Cisco Systems, Inc www .cisco. com CIPT v2.0—2-7 IP Telephony Architecture also has four... the Cisco CallManager belong to? In the three deployment models (isolated, multi-site IP WAN centralized call processing, and multi-site IP WAN distributed call processing), what is the maximum number of users a Cisco CallManager can have registered to it after failover? Cisco IP Telephony Copyright 2000, Cisco Systems, Inc 3 Overview This chapter describes the primary Cisco IP Telephony (CIPT)... Digital Signaling Processor Provisioning s Chapter 10 Cisco IP Phones s Chapter 11 Cisco CallManager Architecture Module 3, Cisco IP Telephony Scalable Options The purpose of the module is to introduce the student to scalable options of Cisco IP telephony You will also learn to install and configure Cisco uOne for voice messaging and how to use the IP WAN effectively Module 3 includes the following chapters:... Copyright 2000, Cisco Systems, Inc Cisco AVVID Architecture This section describes the Cisco Architecture for Voice, Video, and Integrated Data (AVVID) Cisco AVVID System Architecture Cisco uOne Cisco IPCC Call Processing Call Admission, Call Routing Cisco IOS Network Services CallManager Directory Gateway Router Switch Clients ? 2000, Cisco Systems, Inc Video SoftPhone IP Phone www .cisco. com Open... applications, such as desktop IP telephony, unified messaging and the Cisco IP Contact Center The converged network offers a framework that permits rapid deployment of these new technologies and innovative applications 2-8 Cisco IP Telephony Copyright 2000, Cisco Systems, Inc End-to-End Architecture This section introduces the Cisco AVVID end-to-end architecture model Cisco AVVID from End to End Headquarters . other telephony devices. 2- 6 Cisco IP Telephony Copyright 20 00, Cisco Systems, Inc. © 20 00, Cisco Systems, Inc. www .cisco. com CIPT v2 .0 2- 7 IP Telephony. Copyright 20 00, Cisco Systems, Inc. Cisco IP Telephony Introduction 1-7 ? 20 00, Cisco Systems, Inc. www .cisco. com CIPT v2 .0? -7 Welcome: Please Introduce