... best evaluation of international standard in higher education based on ISO 9000 factors. 3.3. Decision making in group decision support systems (GDSS) for VNU Based on ISO 9000 factors for ... Vietnam National University Hanoi. Keywords: Web-based decision support system, decision support system, planning strategy, ISO 9000 standard, evaluation, and educational management. 1. Introduction ... and practice” (1999) [26] Turban E., E.A Jay, T.P. Liang, Decision Support Systems and Intelligent Systems”, Decision Support Systems: An overview (2007) 137. [27] Tribus, Myron, “Ten Management...