English for Tourism and Hospitality 4

... Elementary English for Tourism and Hospitality LESSON 4 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Leo is booking Mona and Jack into ... changes their rooms and makes sure they have everything they need. Grammar – There is / There are As we learnt in lesson 4, there is (there’s) is used with single items and...

Ngày tải lên: 05/11/2012, 09:52

... reservation for three nights. Mona White. I called last week. Leo: One moment please, Ms. White… Yes, that was for two single rooms, wasn't it? I've reserved rooms 40 2 and 40 3 for you. ... there a kettle? And are there cups? Are there cups for tea? Yes, there's a kettle And there are cups Is that OK? OK! Is there a kettle? And are there cups? Are there cups...

Ngày tải lên: 05/11/2012, 16:27

... Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES Characters ... express the time of day and then your name. For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, the name of the business and then your name. For example: Good morning, ... Guest Jack: Guest The story Leo is ta...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality Lesson 2 – Taking a reservation over the phone STUDY NOTES Characters Leo: Receptionist Mona: Guest The story Leo is taking a reservation for ... question: A: The 30th of June. B: The 30th of June? A: That’s right. A: 9 245 8710 7 743 5 646 B: 9 245 8710 7 743 5 646 ? A: Yes or by asking a question: Would...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 3 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Jack and Mona have just ... ____ the fridge. 4. You will find the car park _____ the rear of the hotel. 5. I can put you ____ rooms six-eleven and six-twelve. 6. The lifts are down the corridor and ____ your...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 5 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... Have you got any messages for me? Yes I have. Can you book me a taxi for tomorrow please? Yes I can. Language Point- Making recommendations Here are some model phrases fo...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 6 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... The Stir Fry c with our guests. 4. The Steamed Vegetables are enough for d rather hot. 5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic. 3. L...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... fix the phone in my room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll get you som...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... have just finished their meals and Jean gives them the bill. Mona queries an amount on the bill then pays for their meals. Pronunciation Below are some models for ‘Would you like’...

Ngày tải lên: 05/11/2012, 09:52

... Elementary English for Tourism and Hospitality LESSON 9 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Mona and Jack want to ... want to go shopping. They ask the hotel receptionist, Leo, for directions. Language – Giving Directions Look at the following directions and diagrams. Read them out loud. Turn r...

Ngày tải lên: 05/11/2012, 09:52