English for Tourism and Hospitality 14

... Elementary English for Tourism and Hospitality LESSON 14 – The Tour Guide STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Mona and Jack meet the ... enquiries and takes bookings. A kitchen hand cleans the kitchen, washes the dishes and assists the chef. A manager manages staff and tasks to be completed. A tour guide takes guests on a tour and ....

Ngày tải lên : 05/11/2012, 09:52

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English for Tourism and Hospitality 14

... Leo: I also work for Five Star Tours. Mona: I don't understand. Leo: Please let me explain. I'm saving up to study hotel management in Australia. So I work for Five Star Tours ... I also work for Five Star Tours. Mona: I don't understand. Leo: Please, let me explain. I'm saving up to study hotel management in Australia. So I work for Five Star Tours ... sure about...

Ngày tải lên : 05/11/2012, 16:27

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English for Tourism and Hospitality bài 14

... Leo: I also work for Five Star Tours. Mona: I don't understand. Leo: Please let me explain. I'm saving up to study hotel management in Australia. So I work for Five Star Tours ... Leo: I also work for Five Star Tours. Mona: I don't understand. Leo: Please, let me explain. I'm saving up to study hotel management in Australia. So I work for Five Star...

Ngày tải lên : 14/03/2013, 16:33

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English for Tourism and Hospitality 1

... Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES Characters ... express the time of day and then your name. For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, the name of the business and then your name. For example: Good morning, ... Guest Jack: Guest The story Leo is taking a reservat...

Ngày tải lên : 05/11/2012, 09:52

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English for Tourism and Hospitality 2

... Elementary English for Tourism and Hospitality Lesson 2 – Taking a reservation over the phone STUDY NOTES Characters Leo: Receptionist Mona: Guest The story Leo is taking a reservation for ... for Mona White and her father Jack Webber. They want to book two rooms for three nights at the Plaza Hotel. Mona pays for her booking by credit card. Language Points 1. Double and...

Ngày tải lên : 05/11/2012, 09:52

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English for Tourism and Hospitality 3

... Elementary English for Tourism and Hospitality LESSON 3 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Jack and Mona have just ... _____ the rear of the hotel. 5. I can put you ____ rooms six-eleven and six-twelve. 6. The lifts are down the corridor and ____ your right. 3. Jumbled sentences - Offering help. Rewrite ... B: Yes please. T...

Ngày tải lên : 05/11/2012, 09:52

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English for Tourism and Hospitality 4

... Elementary English for Tourism and Hospitality LESSON 4 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Leo is booking Mona and Jack into ... some magazines Language Practice – Both and just There are a number of structures you can use for ‘both’. Each of them has the same meaning. For example, you can say: Both guests are ... Chant P...

Ngày tải lên : 05/11/2012, 09:52

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English for Tourism and Hospitality 5

... Elementary English for Tourism and Hospitality LESSON 5 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... Have you got any messages for me? Yes I have. Can you book me a taxi for tomorrow please? Yes I can. Language Point- Making recommendations Here are some model phrases for making recommendation...

Ngày tải lên : 05/11/2012, 09:52

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English for Tourism and Hospitality 6

... Elementary English for Tourism and Hospitality LESSON 6 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... Golden Lotus Restaurant. Jean gives them a menu and takes their orders. Language Pract- Describing dishes Here are some descriptions of dishes for you to read out loud. A: It all sounds good. ......

Ngày tải lên : 05/11/2012, 09:52

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English for Tourism and Hospitality 7

... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... fix the phone in my room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll get you some right away. ... A:...

Ngày tải lên : 05/11/2012, 09:52

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