... 64 Appendix A: Ferguson and Bardell, Inc. Case Study Another option is to assign the administrative assistants who ... business problems we encounter and for streamlining the organization. Appendix A: Ferguson and Bardell, Inc. Case Study 65 We are now faced with both expansion at an unprecedented rate ... submit reports through Outlook, and then key the information into Excel. 66 Appendix A: Ferguson and Bardell, Inc. Case Study Administrative Assistant My typical day’s work with invoicing...