... view of the firm, as an overall change process and a form of organisational renewal, focused on innovation,through the creation, transmission and application of new knowledge (Cohen and Levinthal, ... assumed. The results of the case study arearticulated as a series of key factors. Finally, the study closes with a discussion of the main conclu-sions reached.CASE STUDY The company analyzed ... focused on inno-vation, and especially related to the participation of every employee in the processes of creationand transmission of knowledge. This study analyzes the implementation of an innovation...