Factors affecting customer loyalty in mobile communication services in ha noi, viet nam

... analyze factors affecting customer loyalty in the mobile communications market in Hanoi, dissertation uses the experimental model of customer loyalty in the mobile communications market in Ho Chi Minh ... effectiveness of the factors affecting the customers loyalty in the mobile information services in the long term To accurately evaluate the factors...

Ngày tải lên: 23/08/2014, 02:02

... retain existing customers by heightening customer loyalty and customer value 2.2 Hanoi mobile communication services In 2012, there were six providers about mobile communication service in Hanoi ... -Convenience in procedures -Customer services Customer loyalty Switching costs - Loss cost Recommendation s to improve customer loyalty in mobile communication...

Ngày tải lên: 09/05/2016, 16:44

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Ngày tải lên: 05/05/2016, 15:29

... Conclusion As in the research problem, the purpose of this study is to find out which are the main factors affecting customer loyalty in Vietnamese banking industry In the following sections, the conclusions ... customer loyalty in banking sector of Vietnamese? - How is the relationship between these factors and customer loyalty in banking i...

Ngày tải lên: 04/05/2017, 21:41

... Determine the factors affecting the use of mobile banking services by consumers in Hanoi; - Analyze the level level of influence of the different factors to the use of mobile banking services in ... particular; (ii) to outline a comprehensive picture of the use of mobile banking services in Hanoi And then identify the major factor...

Ngày tải lên: 20/08/2014, 22:08

... ECONOMICS HO CHI MINH CITY International School of Business HUYNH TRAC SIEU FACTORS AFFECTING INTENTIONS TO USE MOBILE CONTENT SERVICES IN HO CHI MINH CITY ID: 22120137 MASTER OF BUSINESS (Honours) ... not institutions or groups who are also customers of many mobile content services providers in Vietnam Finally, the research only focuses on the facto...

Ngày tải lên: 10/08/2017, 21:57

... Ho Chi Minh City – Year 2012 UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business Tran Minh FACTORS AFFECTING CUSTOMER TRUST IN ONLINE SHOPPING IN VIETNAM ... Literature Review Trust in online shopping 1.1 Definition of trust in e-commerce Trust definition in Internet shopping is a quite complicated concept in e- commerce field Depen...

Ngày tải lên: 01/06/2015, 20:09

... quality of group buying and the influence of the measure to customer satisfaction - Analyze factors influencing customer satisfaction in group buying in Vietnam - - II LITERATURE REVIEW In this chapter, ... ECONOMICS HO CHI MINH CITY International School of Business Nguyen Thi My Chi FACTORS AFFECTING CUSTOMER SATISFACTION IN GROUP BUYING IN VIETNA...

Ngày tải lên: 01/06/2015, 20:20

... DETERMINING FACTORS AFFECT CUSTOMER LOYALTY IN BUSINESS- TO -BUSINESS CONTEXT OF VIETNAMESE INFORMATION TECHNOLOGY COMPANIES IN HO CHI MINH CITY In Partial Fulfillment of the Requirements of ... 1: INTRODUCTION The first aim of this dissertation is to determine factors affect customer loyalty towards information technology (IT) busine...

Ngày tải lên: 22/10/2015, 13:31

... the loyalty of employees in businesses That's why I chose the topic Factors affecting employees loyalty in companies in Ho Chi Minh City The paper purpose is to identify the most important factors ... objectives: (1) Find out the factors affecting employees loyalty in businesses in HCM city (2) Provide some recommendations to improve the employees l...

Ngày tải lên: 06/04/2016, 18:01

... ECONOMICS HO CHI MINH CITY International School of Business Thai Hong Kim KEY FACTORS AFFECTING BRAND LOYALTY IN HOTEL INDUSTRY IN HO CHI MINH CITY ID: 22110031 MASTER OF BUSINESS (Honours) ... identify factors affecting brand loyalty in Hotel industry - To determine the impact of each factor on brand loyalty in Hotel industry 1.4 Res...

Ngày tải lên: 05/05/2017, 20:00

... that this thesis, Factors affecting customer satisfaction in public sector: A comparative study between administrative service and transport service in Dong Nai Province , was accomplished based ... MINH CITY International School of Business - Phan Huynh Van Thao FACTORS AFFECTING CUSTOMER SATISFACTION IN PUBLIC SECTOR: A COMPARATIVE STU...

Ngày tải lên: 03/08/2017, 21:25