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The factors affecting customer satisfation and loyalty of mobile telecommucation service in ho chi minh city

The determinants of MICE tourism developement in ho chi minh city (how to grow MICE tourism in MICE tourism)

The determinants of MICE tourism developement in ho chi minh city (how to grow MICE tourism in MICE tourism)

... tourism in Ho Chi Minh City To analyze hotel business of MICE tourism in Ho Chi Minh City Thereby, propose some solutions to improve the business efficiency of MICE tourism in Ho Chi Minh City The researchers ...  To analyze the opportunities and profits of MICE tourism market  To research hotel business of MICE tourism in Ho Chi Minh City To analyze hotel business of MICE tourism in Ho Chi Minh City ...  Thereby, propose some solutions to improve the business efficiency of MICE tourism in Ho Chi Minh City 1.2 The scope: The researches only focus on the MICE tourism business of Ho Chi Minh City...
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The determinants of urban hoseholds borrowing in ho chi minh city

The determinants of urban hoseholds borrowing in ho chi minh city

... market and borrowing by households in Ho Chi Minh City This research not only takes a study of urban credit market with concentrating on borrowing by urban households in Ho Chi Minh City but also ... other provinces of Vietnam They move to Ho Chi Minh City for their better life and future Understanding household's access to formal credit in Ho Chi Minh City is very essential to increase the ... by the formal sectors So, the informal credit sectors could undertake the others The rate of borrowing of urban household by source in Ho Chi Minh City is described in Table 3.1 Table 3.1 -The...
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Factors affecting intentions to use mobile content services in ho chi minh city

Factors affecting intentions to use mobile content services in ho chi minh city

... ECONOMICS HO CHI MINH CITY International School of Business HUYNH TRAC SIEU FACTORS AFFECTING INTENTIONS TO USE MOBILE CONTENT SERVICES IN HO CHI MINH CITY ID: 22120137 MASTER OF BUSINESS (Honours) ... not institutions or groups who are also customers of many mobile content services providers in Vietnam Finally, the research only focuses on the factors affecting behavioral intentions to use mobile ... would be easy for me to become skillful at using mobile content services (PEU2) - I would find mobile content services easy to use (PEU3) - Learning how to use mobile content services would be easy...
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Post choice satisfaction of vietnamese undergraduate students in ho chi minh city

Post choice satisfaction of vietnamese undergraduate students in ho chi minh city

... POST- CHOICE SATISFACTION OF VIETNAMESE UNDERGRADUATE STUDENTS IN HO CHI MINH CITY In Partial Fulfillment of the Requirements of the Degree of MASTER OF BUSINESS ADMINISTRATION In Marketing ... study: POST- CHOICE SATISFACTION OF VIETNAMESE UNDERGRADUATE STUDENTS IN HO CHI MINH CITY III RESEARCH OBJECTIVE The objectives of this research were: - To identify the factors influencing students ... applied in determining the antecedents of satisfaction, trust and repurchase intention in the hotel and the postal context - The ECSI model has been used in identifying consumer loyalty in the setting...
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Stituation assessment of LGBT street children in ho chi minh city

Stituation assessment of LGBT street children in ho chi minh city

... and street community According to street children in Ho Chi Minh City (2002), group of children who leave home is the most vulnerable group among street children since they not have either family ... identities in order to represent the variety of LGBT street children in Ho Chi Minh City, there are limitations on the generalization of our findings The scope of the study did not allow us to include ... marginalized children in Vietnam: street children who self identify as LGBT 1.1 Concept Explication Who are Street Children? In the ‘Situational Report on Children in Vietnam’ (2010), UNICEF has defined...
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Risk management of exchange rate in forex trading case study of commercial banking system in ho chi minh city

Risk management of exchange rate in forex trading case study of commercial banking system in ho chi minh city

... MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY NGÔ TRẦN KIẾN QUỐC RISK MANAGEMENT OF EXCHANGE RATE IN FOREX TRADING CASE STUDY OF COMMERCIAL BANKING SYSTEM IN HO CHI ... Ho Chi Minh City SBV : State bank of Viet Nam SBV-HCMC : State bank of Viet Nam of Ho Chi Minh city CBS-HCMC : Commercial banking system of Ho Chi Minh City CB-HCMC : Commercial banks in Ho Chi ... pointing out factors affecting to the current method of risk management of exchange rate of CBS-HCMC Some practical issues of risk management of exchange rate of commercial banking system in...
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The effects of perceived justice with service recovery on customer satisfaction, loyalty and word of mouth in restaurant services in ho chi minh city

The effects of perceived justice with service recovery on customer satisfaction, loyalty and word of mouth in restaurant services in ho chi minh city

... OF ECONOMICS HO CHI MINH CITY International School of Business Truong Ngoc Quang Duy THE EFFECTS OF PERCEIVED JUSTICE WITH SERVICE RECOVERY ON CUSTOMER SATISFACTION, LOYALTY AND ... examine the effects of perceived justice to customer satisfaction with service recovery, and the relationships between customer satisfaction with service recovery, loyalty, and word -of- mouth in restaurant ... word -of- mouth intentions should be regarded as separate constructs and that the inclusion of word -of- mouth in the conceptualization of loyalty should be avoided In this context, customers who loyal with...
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The factors affecting customers loyalty to supermarkets in ho chi minh city

The factors affecting customers loyalty to supermarkets in ho chi minh city

... out the factors affecting customer loyalty towards supermarkets in Ho Chi Minh City? (2) Measure the extent to which the factors affect the loyalty of customers towards supermarkets in Ho Chi Minh ... will affect the loyalty of customers to supermarkets in Ho Chi Minh City? (2) To what extent these factors affect the loyalty of customers to supermarkets in Ho Chi Minh City? (3) Are there any ... researches and theory models, this thesis also focuses on researching the factors affecting the loyalty of customers when shopping in supermarkets in Ho Chi Minh City, including such factors as: service...
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Customer satisfaction and loyalty after service failure and recovery  a study in restaurant industry in ho chi minh city of vietnam

Customer satisfaction and loyalty after service failure and recovery a study in restaurant industry in ho chi minh city of vietnam

... CUSTOMER SATISFACTION AND LOYALTY AFTER SERVICE FAILURE AND RECOVERY A study in restaurant industry in Ho Chi Minh City of Vietnam In Partial Fulfillment of the Requirements of the Degree of ... evaluate the service failure recovery of restaurants in Ho Chi Minh City ? How does the customer satisfaction after service failure and recovery impact the loyalty level of customers with restaurants ... brands, in Ho Chi Minh City are always rated superior than other local restaurants in term of service quality and complaint handling This could be easily seen in the multinational fastfood restaurant...
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Exploring the factors affecting purchase intention of smartphone a study of office workers in ho chi minh city, vietnam

Exploring the factors affecting purchase intention of smartphone a study of office workers in ho chi minh city, vietnam

... the above reasons, I have chosen the topic: EXPLORING THE FACTORS AFFECTING PURCHASE INTENTION OF SMARTPHONE: A STUDY OF OFFICE WORKERS IN HOCHIMINH CITY, VIETNAM The study is to clarify the factors ... EXPLORING THE FACTORS AFFECTING PURCHASE INTENTION OF SMARTPHONE: A STUDY OF OFFICE WORKERS IN HOCHIMINH CITY, VIETNAM In Partial Fulfillment of the Requirements of the Degree of MASTER OF ... complicated The study aim to explore the factors affecting Purchase Intention of smartphone among the office workers in Hochiminh City The initial factors include: Price, Brand, Relative Advantage,...
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Exploring the factors affecting purchase intention of smartphones a study of office workers in ho chi minh city

Exploring the factors affecting purchase intention of smartphones a study of office workers in ho chi minh city

... AFFECTING PURCHASE INTENTION OF SMARTPHONES: A STUDY OF OFFICE WORKERS IN HO CHI MINH CITY 1.3 Research question What factors significantly affecting smartphone purchase intention of office workers ... a smartphone of users is varied by a great number of diverse factors The main aim of this study is to explore the factors affecting purchase intention of smartphones of office workers in Ho Chi ... International University - Vietnam National University HCMC EXPLORING THE FACTORS AFFECTING PURCHASE INTENTION OF SMARTPHONES: A STUDY OF OFFICE WORKERS IN HO CHI MINH CITY In Partial Fulfillment...
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Factors affecting job satisfaction of the employees at astrazeneca viet nam in ho chi minh city

Factors affecting job satisfaction of the employees at astrazeneca viet nam in ho chi minh city

... reveals that there are factors affecting job satisfaction of employees including (1) job nature, (2) training and Huynh Thi Xuan Tram |Factors affecting Job Satisfaction of the employees at AstraZeneca ... focuses on investigating the job satisfaction of employees in AstraZeneca Vietnam in Ho Chi Minh City The subjects are staffs working actually in the company; the sample size of the research is 200 ... |Factors affecting Job Satisfaction of the employees at AstraZeneca VN Chapter 2: Reviews theories the general theory related to the research including the general information of AstraZeneca Vietnam,...
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Factors affecting organizational commitment and retention of key employees in small and medium sized firms in ho chi minh city

Factors affecting organizational commitment and retention of key employees in small and medium sized firms in ho chi minh city

... the small and medium sized firms in Ho Chi Minh City, while there are many kind of organizations in Ho Chi Minh City area Then, doing research in organizational commitment and retention of employees ... UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business PHAM THUY THUY DUNG FACTORS AFFECTING ORGANIZATIONAL COMMITMENT AND RETENTION OF KEY EMPLOYEES IN SMALL AND MEDIUM ... in the scope of this research the author just focused on key employees at small and medium sized firms in Ho Chi Minh City In order to build a strong labor force at SMEs in Ho Chi Minh, we should...
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Factors affecting job stress and job satisfaction an empirical study of banking industry in ho chi minh city

Factors affecting job stress and job satisfaction an empirical study of banking industry in ho chi minh city

... OF ECONOMICS HO CHI MINH CITY International School of Business Truong Thi Chi Thanh FACTORS AFFECTING JOB STRESS AND JOB SATISFACTION: AN EMPIRICAL STUDY OF BANKING INDUSTRY IN ... job stress and job satisfaction in banking industry in Ho Chi Minh City A sample of 250 fulltime bankers in first line in Ho Chi Minh City was surveyed through questionnaire with five-point Likert ... influencing in job stress and job satisfaction of employees in banking sector of Vietnam In term of practice, this study demonstrates management implications and guidelines to decrease job stress and increase...
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