Determinants of customer loyaty in eatail banking an empirical study in vietnam

... level of customer satisfaction This research is to find key determinants of customer satisfaction of Internet banking in Vietnam and to propose strategic recommendations for banks to increase customer ... satisfaction factor of Internet banking in Vietnam because its Sig (2-tailed) value is not less than 0.05 31 In summary, about determinants of c...

Ngày tải lên: 25/11/2014, 00:33

... provides its customers 2.4 Customer satisfaction and service quality in banking sector 2.4.1 Customer satisfaction in banking sector Customer satisfaction is an outstanding research topic of different ... greatest influencing factor to customer satisfaction in banking industry Athanassopoulos (2000) conducted a complete survey on customer satisfaction in...

Ngày tải lên: 18/05/2015, 03:42

... DETERMINANTS OF CUSTOMER LOYALTY IN RETAIL BANKING A case study of BIDV’s branches and transaction offices in Lam Dong Province In Partial Fulfillment of the Requirements of the Degree of MASTER ... individual customers in retail banking of eight branches and transaction offices of BIDV in Lam Dong Province The in- depth...

Ngày tải lên: 22/10/2015, 13:31

... international call, international roaming, national roaming, call forwarding, call restriction, call holding, call waiting, voice mail, fax data, calling line identification, calling line identification ... transaction points are also the supporting point of Vinaphone Besides the official transaction office, Vinaphone has thousand of retailers which is developed by each provincial VNP...

Ngày tải lên: 25/11/2014, 00:33

... the key factors affecting the customer satisfaction in life insurance companies; - Determining level of satisfaction; - Proposing some recommendations to improve the customer satisfaction 1.3 Research ... most of the companies are thinking their current and future needs by analyzing customer satisfaction Life insurance players have started realizing that their bu...

Ngày tải lên: 24/09/2015, 16:18

... Best Customer Oriented Bank by popular magazines like Vietnam Economics Times, The Asian Banker and Finance Asia, ANZ has no official research on customer s satisfaction on its services, what ... OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS- HOCHIMINH CITY Phung Nguyen Thuc Khue DETERMINANTS OF CUSTOMER SATISFACTION ON MORTGAGE SERVICE: A CASE STUDY OF...

Ngày tải lên: 26/05/2015, 08:32

... variable The price of gold in Vietnam is the monthly average selling price of SJC gold per bar denominated in VND The reason we choose SJC gold price as proxy for gold price in Vietnam is The ... were focused in one of the determinants of gold price, which is demand and the supply of gold The first model was focused in determining the effects of...

Ngày tải lên: 24/09/2015, 16:17

... DECLARATION I declare that 'Determinants of provincial FDI in Vietnam: A cross section data analysis' is my own work, that it has not been submitted for any degree or examination at any other ... FDI in Malaysia are the community, availability of raw materials and fuel 21 Table 2.2: Empirical Study Reading Xu et al Spatial Determinants of Inward agglomeration econ...

Ngày tải lên: 07/04/2017, 15:33

... restaurants become popular in any big city in Vietnam, particular in Ho Chi Minh city 1.2 Problem statement Fast food is growing fast and speedy in Vietnam especially in Ho Chi Minh city; however, ... DETERMINANTS OF CUSTOMER SATISFACTION AN EMPIRICAL STUDY OF FAST FOOD FRANCHISES IN HO CHI MINH CITY APPROVED BY Advisor APPROVED...

Ngày tải lên: 22/10/2015, 13:31

... The determinants ofcustomer satisfaction on banking services: The case ofcommercial banks in Ho Chi Minh City 2.3 Overview of commercial banks in Ho Chi Minh City and the present main banking services ... significant impact on the satisfaction of patients, namely the competence of the -6- The determinants of customer satisfaction o...

Ngày tải lên: 04/08/2017, 21:20

... is a complex, aggregated concept that cannot be defined nor measured by any single variable From marketing literature, several antecedents of loyalty have been revealed Among the determinants of ... recruit new banking business and retain the most valuable -banking businesses Results of this research and data analysis have the potential to expand the utilization of...

Ngày tải lên: 03/06/2014, 00:48

... study aims to answer the following questions: What are the key determinants of currency crises in emerging economies in the period 1996-2005 in the light of early warning system approach? (especially, ... of 52 Chapter Theories of currency crises - A brief review of the literature In the literature of financial crises, there are banking crises, (so...

Ngày tải lên: 26/05/2015, 08:42

... OF ECONOMICS HO CHI MINH CITY International School of Business Truong Thi Chi Thanh FACTORS AFFECTING JOB STRESS AND JOB SATISFACTION: AN EMPIRICAL STUDY OF BANKING INDUSTRY IN ... job stress and job satisfaction in banking industry in Ho Chi Minh City A sample of 250 fulltime bankers in first line in Ho Chi Minh...

Ngày tải lên: 04/05/2017, 21:37

... literature on commitment and the impact of bonding, trust, satisfaction on customer commitment Bonding, trust and satisfaction are hypothesized having positive effect on customer commitment Conceptual ... MINISTRY OF EDUCATION AND TRANNING UNIVERSITY OF ECONOMICS HO CHI MINH CITY  ĐOÀN THỊ THÙY TRANG THE IMPACT OF BONDING, TRUST AND S...

Ngày tải lên: 28/05/2017, 10:03

... Journal of Law economics Franck B and Usha R.Mittoo (2002) The determinants of Capital structure choice: A survey of European firms Friend and Lang, An empirical test of the impact of managerial ... 1984, The capital structure puzzle, Journal of Finance Vol 39, p 575-592 Narayan Rao and Lukose P J., 2000, An Empirical Study on the Determinants of t...

Ngày tải lên: 09/09/2013, 23:46