Impact of customer verbal aggression on employee emotional exhaustion and turnover intention an emprical study of ground service staff in vietnamese aviation industry

... problematic customers causing influence on emotional exhaustion of employees, and how perceived organizational justice can moderate this relationship Abusive customers H1 Emotional exhaustion Unreasonably ... Unreasonablydemanding customers have a negative effect on emotional exhaustion levels of customer service officers H3 – Emotional exhaustion has a ne...

Ngày tải lên: 07/04/2017, 15:25

... IMPACT OF INTERNET BANKING SERVICE ON CUSTOMER SATISFATION IN VIETCOMBANK A CASE STUDY OF VIETCOMBANK BINH TAY BRANCH In Partial Fulfillment of the Requirements of the Degree of MASTER OF ... focusing on the impact of internet banking service quality on customer satisfaction with a case study of Joint Stock Commercial Bank for...

Ngày tải lên: 23/10/2015, 15:38

... objectives of company wants to achieve Basing on this, I can see and understand clearly the condition of company iii ABSTRACT A study on the impact of cost reduction measures in achieving the competitive ... ABBREVIATIONS ASEAN Association of South - East Asian Nation APEC Asia - Pacific Economic Co-operation WTO World Trade Organization AFTA ASEAN Free Trade...

Ngày tải lên: 13/03/2014, 14:20

... 2006, Vietnam Airlines officially became the member of International Air Transport Association and affirmed the quality of service bearing its international standard On 10/6/2010, Vietnam Airlines ... different as well as the customer expectations and satisfaction will be different The dual nature of service quality can affect its understanding and management A...

Ngày tải lên: 05/07/2014, 10:08

... examine motives of FDI makers, the following section reviews some theories Explaining Foreign Direct Investment flows Theories explaining FDI assert that the basis for such investment lies in the ... -8.3 Source: The International Financial Institutions and World Resources Institutions cited in Cailloux and Jones, 1999 Indonesia Foreign Direct Investment in...

Ngày tải lên: 08/11/2013, 23:15

... (1995) approaches technical translation by distinguishing technical translation from institutional translation, “technical translation is one part of specialized translation; institutional translation, ... carry out a study on the translation of English computer texts into Vietnamese as a contribution to the field of ESP in general, and to the understa...

Ngày tải lên: 29/01/2014, 10:49

... perform the Web People Search task We have shown that although in theory there are query refinements that perform well to retrieve the documents of most individuals, the nature of these ideal refinements ... refinement: they represent the efficiency of the query when the user selects the best possible refinement for a given QR type We have split the results in...

Ngày tải lên: 20/02/2014, 09:20

... society and the private sector with key economic insights needed to help reduce the growing burden of NCDs: • A global analysis of the economic impact of NCDs by the World Economic Forum and the ... disease type and by country income category) The total burden is lowest in the low-income countries, in part because the value of lost earnings in...

Ngày tải lên: 20/02/2014, 19:20

... distribution of heavy metals between soil and soil solutions is a key issue in evaluating the environmental impact of long term applications of heavy metals to land Contamination of soils by heavy metals ... ROLE OF HYDROUS METAL OXIDES IN THE TRANSPORT OF HEAVY METALS IN THE ENVIRONMENT Introduction Sources of Hydrous Metal Oxides in the Aquatic Enviro...

Ngày tải lên: 23/03/2014, 00:20

... presentation of the data and their sources, as well as variables applied to the model, including the approach to estimation; A presentation of the results of the analysis; The discussion of the results including ... less than 0.5% in most countries and by 1% in the Russian Federation By 2015, the percentage reduction in GDP would be over 5% in the Russia...

Ngày tải lên: 23/03/2014, 20:20

... al.: Prognostic impact of ZAP-70 expression in chronic lymphocytic leukemia: mean fluorescence intensity T/B ratio versus percentage of positive cells Journal of Translational Medicine 2010 8:23 ... merging the ZAP-70 positive cases determined by ISO-, T- and T/B Ratio- methods (B) Kaplan-Meyer curves obtained comparing TTT of patients affected b...

Ngày tải lên: 18/06/2014, 16:20

... The impact of blood pressure hemodynamics in acute ischemic stroke: a prospective cohort study Latha Ganti Stead *1,4, Sailaja Enduri1, M Fernanda Bellolio1, Anunaya R Jain1, Lekshmi Vaidyanathan1, ... Peripheral Vascular Disease and Quality of Care Outcomes in Research Interdisciplinary Working Groups: the American Academy of Neurology affirms the value o...

Ngày tải lên: 20/06/2014, 20:20

... than the inhibition of cyclooxigenase activity, typical of nonsteroidal anti-inflammatory drugs (NSAIDs), and thus devoid of irritant effects on the gastric mucosa and suitable for use in chronic ... stimulus minus basal adhesion, and b is adhesion elicited by stimulus minus basal adhesion Prostacyclin and Prostaglandin E2 enzyme immunoassay The effect of IL-1α on th...

Ngày tải lên: 11/08/2014, 08:21

... conceiving of the idea to measure direct and indirect costs related to CFS and for his role as CDC’s principal investigator of the study, Dr Martin Meltzer of CDC for his review of the manuscript, and ... state This study is a first step in using cost-effectiveness analyses to identify the economic impact of CFS and may assist in future research by direct...

Ngày tải lên: 13/08/2014, 11:22