Factors influencing customer satisfaction a study of online shopping in vietnam

... ATTRIBUTES AND PERSONAL VALUES, CUSTOMER SATISFACTION: A SERVICE ATTRIBUTES STUDY OF RESTAURANT SERVICES IN VIETNAM AND CUSTOMER SATISFACTION: A STUDY OF RESTAURANT SERVICES IN VIETNAM BY NGUYEN ... 2.1.1 Casual dining A casual dining restaurant is a restaurant that serves moderately-priced food in a casual atmosphere Except for buff...

Ngày tải lên: 01/06/2015, 20:09

... nationwide, each branch take care a lot of agencies and pharmacies in many provinces around it  Beside Vietnam market, Danapha also developed abroad market such as Russia, Ukraine, Cambodia, ... the key factors which influence customer satisfaction in pharmaceutical service -a case study at Danapha pharmaceutical company  This study also provide to company some su...

Ngày tải lên: 18/04/2014, 16:24

... banks operating in New Zealand all have histories of well over 100 years These include the Auckland Savings Bank (ASB), the Australia and New Zealand Bank (ANZ/National), the Bank of New Zealand (BNZ), ... such as Westpac, ANZ, BNZ and National Bank The smaller banks thus appear to be doing some things better than their larger competitors Thus, the large New Zeala...

Ngày tải lên: 06/03/2014, 08:21

Ngày tải lên: 18/10/2016, 22:26

...  Anana Nique, 2007; Schiffman Kanuk (1997); Kamakura Novak, 1992; Lages Fernandes , 2005; Liu et al., 2009: giá trị cá nhân NHÓM 12 – ĐÊM – KH A 22 Trang TIỂU LUẬN PHƯƠNG PHÁP NGHIÊN CỨU KHOA ... et al., 2007; Ples hco and Baqer, 2008; Shankar et al., 2003; Bigne´ et al., 2008; Han et al., 2008; Martin-Consuegra et al., 2007; Henning-Thurau et al., 2002; Wong and Zhou, 2006; Story an...

Ngày tải lên: 05/06/2014, 12:45

... organization Based on the results of study by Albdour and Altarawneh (2012), internal CSR for employee includes: training and education, health and safety and human rights, work life balance and ... variances 36 Table 4.4 Total Variance Explained Total Variance Explained Component Initial Eigenvalues Extraction Sums of Squared Rotation Sums of Squared Loadings Loadings To...

Ngày tải lên: 01/06/2015, 20:14

... FOR STATUTORY INTERPRETATION IN VIETNAM DERIVED FROM EXPERIENCE OF ENGLAND 37 3.1 Practice and evaluation statutory interpretation activities in Vietnam and in England 37 3.1.1 Practice and evaluation ... evaluation statutory interpretation activities in Vietnam 3.1.2 Practice and evaluation statutory interpretation activities in England 3.2 Sug...

Ngày tải lên: 18/08/2014, 12:35

... measure the impact level of these factors on employee retention in banking industry in Vietnam  To examine the differences the impact of motivation factors on employee retention among groups of ... Sheppard, B (1997) Teacher librarians in learning organizations Paper Presented at the Annual Conference of the International Association of School Librarians...

Ngày tải lên: 07/04/2017, 15:28

... factor analysis Final Scale Main survey Quantitative research (n=365) Cronbach Alpha EFA- Exploratory factor analysis (Examine reliability and validity) CFA - Confirmatory factor analysis (Examine ... as a part of an innovative wave of online market-based pricing mechanisms, includes traditional auctions, non-traditional auctions, price-reduction models and group-buying models T...

Ngày tải lên: 01/06/2015, 20:14

... CUSTOMER SATISFACTION IN CASE OF DELAYED OR CANCELLED FLIGHTS OF JETSTAR PACIFIC AIRLINE 3.1 Some solutions aims to enhance customer satisfaction in case of delayed or cancelled flights of Jetstar Pacific ... CANCELLED FLIGHTS OFJETSTAR PACIFIC AIRLINE ………………………………………43 3.1 Some solutions aims to enhance customer satisfaction in case of...

Ngày tải lên: 06/04/2016, 17:59

... and how they are classified into positive and negative factor, a review of impact of switching barriers into customer satisfaction and customer retention In this Chapter, the proposed model and ... relevant to customer satisfaction, customer retention and the common understanding about customer satisfaction and customer retention relationsh...

Ngày tải lên: 10/04/2017, 21:14

... Safe vegetable is cheap 3.2.3 Measurement scale for safe vegetable s appearance Safe vegetable s appearance (briefly called appearance) measures how consumers think about appearance of safe vegetable ... for safe vegetable The research questions are following: • What are the key factors affecting consumer purchase intention for safe vegetable in Ho Chi...

Ngày tải lên: 01/06/2015, 20:09

... statement was defined to take a closed look at using mobile banking in Viet Nam In order to narrow down the topic area, the scope of research examined the mobile banking in Ho Chi Minh City Finally, ... electronic banking (e -banking) Mobile banking provides personalized, anytime - anywhere banking services thus making it the future of banking In the la...

Ngày tải lên: 01/06/2015, 20:09

... the above reasons, I have chosen the topic: EXPLORING THE FACTORS AFFECTING PURCHASE INTENTION OF SMARTPHONE: A STUDY OF OFFICE WORKERS IN HOCHIMINH CITY, VIETNAM The study is to clarify the factors ... EXPLORING THE FACTORS AFFECTING PURCHASE INTENTION OF SMARTPHONE: A STUDY OF OFFICE WORKERS IN HOCHIMINH CITY, VIETNAM...

Ngày tải lên: 22/10/2015, 13:43

... AFFECTING PURCHASE INTENTION OF SMARTPHONES: A STUDY OF OFFICE WORKERS IN HO CHI MINH CITY 1.3 Research question What factors significantly affecting smartphone purchase intention of office workers ... a smartphone of users is varied by a great number of diverse factors The main aim of this study is to explore the factors affecti...

Ngày tải lên: 22/10/2015, 13:43