Key antecedents of customer loyalty a study of small chartered commercial banks
Tiểu luận phương pháp nghiên cứu khoa học: Service personal values and customer loyalty A study of banking services in a transitio nal economy
... Anana Nique, 2007; Schiffman Kanuk (1997); Kamakura Novak, 1992; Lages Fernandes , 2005; Liu et al., 2009: giá trị cá nhân NHÓM 12 – ĐÊM – KH A 22 Trang TIỂU LUẬN PHƯƠNG PHÁP NGHIÊN CỨU KHOA ... et al., 2007; Ples hco and Baqer, 2008; Shankar et al., 2003; Bigne´ et al., 2008; Han et al., 2008; Martin-Consuegra et al., 2007; Henning-Thurau et al., 2002; Wong and Zhou, 2006; Story an...
Ngày tải lên: 05/06/2014, 12:45
The relationship between service quality, customer satisfaction, service quality and customer loyalty a study in telecommunication industry of laos
... between Service quality, customer satisfaction and customer loyalty 2.2.1 Service quality and customer satisfaction Several researchers examine links between and among service quality, and satisfaction ... quality and customer satisfaction, service quality and customer loyalty, customer satisfaction and customer loyalty in Laos t...
Ngày tải lên: 11/11/2015, 08:32
The relationship between service quality, customer satisfaction, service quality and customer loyalty A study in Telecommunication Industry of Laos
... between Service quality, customer satisfaction and customer loyalty 2.2.1 Service quality and customer satisfaction Several researchers examine links between and among service quality, and satisfaction ... service quality, customer satisfaction, and customer loyalty in the Laos telecommunication sector That addresses the lack of res...
Ngày tải lên: 11/03/2017, 11:59
CUSTOMER SATISFACTION: A STUDY OF BANK CUSTOMER RETENTION IN NEW ZEALAND potx
... banks operating in New Zealand all have histories of well over 100 years These include the Auckland Savings Bank (ASB), the Australia and New Zealand Bank (ANZ/National), the Bank of New Zealand (BNZ), ... such as Westpac, ANZ, BNZ and National Bank The smaller banks thus appear to be doing some things better than their larger competitors Thus, the large New Zeala...
Ngày tải lên: 06/03/2014, 08:21
RELATIONSHIPS BETWEEN SERVICE PERSONAL VALUES, SERVICE ATTRIBUTES AND CUSTOMER SATISFACTION A STUDY OF RESTAURANT SERVICES IN VIETNAM
... ATTRIBUTES AND PERSONAL VALUES, CUSTOMER SATISFACTION: A SERVICE ATTRIBUTES STUDY OF RESTAURANT SERVICES IN VIETNAM AND CUSTOMER SATISFACTION: A STUDY OF RESTAURANT SERVICES IN VIETNAM BY NGUYEN ... 2.1.1 Casual dining A casual dining restaurant is a restaurant that serves moderately-priced food in a casual atmosphere Except for buff...
Ngày tải lên: 01/06/2015, 20:09
Measuring customers return intention through customer satisfaction a study of garden coffee shops in HCM city
Ngày tải lên: 18/10/2016, 22:26
A study on factors affecting customer loyalty in retail banking in vietnam commercial joint stock banks
... CDEFGDEFEFHIGJKILMNGOCKPNQIROSDRGSIEFIPKGDERITDFUINKPVELKNIEFI W.#!)($%((#*$.)27%.!6!%$+8)+64!"#*#6#)*$"#*$"%%6#6!"# !%1.$XYZY[\]^_Y`aYbcd\`e[Ycbbfd\gahYd][\`ife[jk kl k m lnlo`bYpgf\aciYd`iifedgcqYr`ga\Y[\`dsYtcas[uvY w ... ) (# ! *!++!+ ! !+"# 4#! + # !++ (# ! "# ! #( *_`abcdefaghieeja4k ( ...
Ngày tải lên: 05/05/2016, 15:29
The quality of financial assessment in the lending activity of Viet Nam commercial banks (Vietnam Joint Stock Commercial Bank for Industry and Trade)
... 1.4.2 The indicators to the quality of the financial evaluation of the investment project involving lending activity of the commercial banks 1.3.2.1 The definition of the financial evaluation of the ... project involving lending activity of the commercial banks CHAPTER THE REAL SITUATION OF THE QUALITY OF THE FINANCIAL EVALUATI...
Ngày tải lên: 02/05/2016, 23:12
Brand management of Vietnam’s commercial banks - The case of Vietcombank
... Improving the performance of the brand management teams The members of the brand management teams themselves should be the ones who understand the brand identity the most and share the same understanding ... Analysis of the correlation between the variables of the model The thesis uses the multiple regression method for these variables: between the...
Ngày tải lên: 29/10/2016, 17:13
ANTECEDENTS OF CUSTOMER REPURCHASE INTENTION - A STUDY OF ONLINE GROUP-BUYING IN VIETNAM
... factor analysis Final Scale Main survey Quantitative research (n=365) Cronbach Alpha EFA- Exploratory factor analysis (Examine reliability and validity) CFA - Confirmatory factor analysis (Examine ... as a part of an innovative wave of online market-based pricing mechanisms, includes traditional auctions, non-traditional auctions, price-reduction models and group-buying models T...
Ngày tải lên: 01/06/2015, 20:14
Customer satisfaction and loyalty after service failure and recovery a study in restaurant industry in ho chi minh city of vietnam
... CUSTOMER SATISFACTION AND LOYALTY AFTER SERVICE FAILURE AND RECOVERY A study in restaurant industry in Ho Chi Minh City of Vietnam In Partial Fulfillment of the Requirements of the Degree of ... evaluate the service failure recovery of restaurants in Ho Chi Minh City ? How does the customer satisfaction after service...
Ngày tải lên: 22/10/2015, 13:28
Determinants of customer loyalty in retail banking a case study of BIDVs branches and transaction offices in lam dong province
... DETERMINANTS OF CUSTOMER LOYALTY IN RETAIL BANKING A case study of BIDV’s branches and transaction offices in Lam Dong Province In Partial Fulfillment of the Requirements of the Degree of MASTER ... individual customers in retail banking of eight branches and transaction offices of BIDV in Lam Dong Province The in- depth...
Ngày tải lên: 22/10/2015, 13:31
The impact of values on customer loyalty after experiencing compensation process a study of car insurance industry in vietnam
... OVERVIEW OF COMPENSATION PROCESS OF CAR INSURANCE 2.1 Two way insurance - car physical damage insurance In car insurance we have two products: the first is car civil liability insurance and the second ... Society value and the last Customer Loyalty The third part is about others information 23 item of the main part measure the impact of value...
Ngày tải lên: 07/04/2017, 11:34
Báo cáo khoa học: Gene expression silencing with ‘specific’ small interfering RNA goes beyond specificity – a study of key parameters to take into account in the onset of small interfering RNA off-target effects potx
... thereafter Thus, according to our data, the undesired effects of siRNA seem to appear in a transient way Another key parameter to take into account could be the length of the transfection period Although ... locations of the array allowed quantification of the local background and evaluation of the array homogeneity, which is taken into account in...
Ngày tải lên: 07/03/2014, 05:20