An exploratory study on the role of emotions in service satisfaction and loyalty behaviours

... experiences In the past two decades, the interest in emotions and in their impact on satisfaction (and lately on loyalty) has led to the recognition of their significant role in satisfaction formation (see ... 2.5 Emotions in a service context 2.5.1 Emotional content of service During the 1980’s, the concept of hedonic consumption arose, acknowl...

Ngày tải lên: 28/09/2015, 13:28

... Mechanisms of leukocyte distribution during sepsis: an experimental study on the interdependence of cell activation, shear stress and endothelial injury Critical Care 2010 14:R201 Submit your ... contributions AP and BN conceived of the study, participated in its design and coordination, and drafted the manuscript VS and AH carried out the...

Ngày tải lên: 13/08/2014, 21:21

... functions and in growth analysis Some brief remarks on the income -education- ability interrelation conclude the comment I THE ROLE OF EDUCATION IN AGGREGATE PRODUCTION FUNCTIONS AND IN GROWTH ... through the latter parts of this paper as the discussion turns to the implications of the ability -education- income inter- relationships for the asse...

Ngày tải lên: 06/03/2014, 21:20

... However, translating from one language into another is no easy task Translation must take into account a number of constraints, including the context, the rules of grammar of the two languages, their ... are a few researchers dealing with adverb translation There are researchers who have done analysis about language translation and the process of translation...

Ngày tải lên: 17/07/2015, 11:05

... describe the visual information; thus, they can be more confident in interpreting, describing, and analyzing graphs and charts in the IELTS writing task Implications of the study Based on the findings ... recommendations of learning and teaching the writing task All the findings from two surveys are presented in the previous part The summaries of...

Ngày tải lên: 03/03/2015, 08:59

... of the minor thesis submitted entitled: AN EXPLORATORY STUDY ON THE TEACHERS AND STUDENTS’ PERCEPTIONS OF AN ESP COURSE AT THE INFANTRY OFFICER TRAINING COLLEGE NUMBER ONE In terms of the statement ... teachers and students’ perceptions of their ESP course, explores student needs and expectations of an ESP course at th...

Ngày tải lên: 19/03/2015, 10:25

... An exploratory study on the teaching and learning of TOEIC listening skill at a university in Hanoi 1.8 Situation of Teaching and Learning TOEIC Listening Skill at HLU At HLU, the teaching and ... VIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STUDIES FACULTY OF POST-GRADUATE STUDIES NGUYỄN THU TR...

Ngày tải lên: 28/03/2015, 09:16

... deformations arise in infancy [9], information on the relation and interaction between muscles characteristics and deformation in younger children might clarify the mechanism leading to these deformations ... We therefore performed a prospective study in OBPL children between 1.2 and 7.3 years to assess the relations between muscle atrophy, glenohumeral...

Ngày tải lên: 10/08/2014, 10:20

Ngày tải lên: 10/08/2014, 10:20

... and three mentioned an interval of months They also mentioned that the timing of appointments would vary with the needs of the patient Duration of maintenance care program Aim of the maintenance ... so, they did not describe any conditions or profiles or any standard management programs Rather, their responses indicated that maintenance care can be used for any...

Ngày tải lên: 13/08/2014, 14:20

... income on international trade have increased significantly and have had a direct impact on national income as well as GDP growth 1.2 Rationale for the Research It has been suggested that Foreign Direct ... technology of Laos? • Does FDI have a significant role on Human Capital of Laos? • Does FDI have a significant role on the Energy and Natural Resources availab...

Ngày tải lên: 23/10/2014, 07:30

... conduct a study titled An exploratory study on the teaching and learning at post-listening stage by International Standard Program students, ULIS-VNU She desires to take a closer look into the current ... NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STUDIES FACULTY OF POST-GRADUATE STUDY BÙI THỊ HẰNG AN EXPLORATORY STUDY...

Ngày tải lên: 28/03/2015, 09:15

... have a reflection on their teaching practice The Aims of the Study The research is aimed to investigate the role of using Vietnamese in teaching vocabulary to the 10th form students at Vung cao ... (Nation, 2001) One of the greatest advantages of using learners‟ first language in vocabulary teaching is that it provides an easier...

Ngày tải lên: 30/03/2015, 14:00