english for telephoning
TOEIC test of English for International Communication
... questions.
Regards,
Ujjwal
16
Test of English for International Communication
General Directions
This test is designed to measure your English language ability. The test is divided into two
sections: ... instructed at the end of the test.
Copyright â 2006 by Educational Testing Service. All rights reserved.
ETS, the ETS logo, and TOEIC are registered trademarks of...
British Council English For Modern Policing
... later date, as a homework assignment or for self-
study.
TEXT A THE ATLANTA POLICE FORCE
It was a widely respected police-force, an award-winning police force. Murders were solved,
speeding ... counter-measures (8)…………… (take). This form of policing tends (9)
…………… (involve) specialist squads who are reliant on the analysis of crime patterns and
information from the informants....
English for Tourism and Hospitality 1
...
Elementary English for Tourism and Hospitality
LESSON 1 – Taking a reservation over the phone
STUDY NOTES
Characters
Leo: ... the time of day and then your name.
For example: Plaza Hotel, good morning. Leo speaking.
b) Say the time of day first, the name of the business and then your name.
For example: Good ... Guest
Jack: Guest
The story
Leo...
English for Tourism and Hospitality 2
... saying that again please?
C: 0003 0078 22 78 3308
3. A: 5 526 4671 98 02 88 92
B: I’m sorry, I didn’t hear you. Was that double eight five two?
A: No, 88 92
4. The Chant
Practise saying ... - Asking for Clarification
Read the following short dialogues out loud.
1. A: 8869 6719 9908 6683
B: Could you repeat that please?
A: 8869 6719 9908 6683
2. A: 0003 0078 22...
English for Tourism and Hospitality 3
... I can do.
Answers: 2. 1) at 2) on 3) in 4) at 5) in 6) on 3. 1) Would you like someone to
help you with your suitcases? 2) Is there anything else I can do? 3) Do you need
any help?
... put you ____ rooms six-eleven and six-twelve.
6. The lifts are down the corridor and ____ your right.
3. Jumbled sentences - Offering help.
Rewrite the sentences with the words in the ......
English for Tourism and Hospitality 4
... 1) There’s (some) tea and coffee in the cupboard
2) There are ten guests in the lobby. 3) There’s a car park at
the rear of the hotel. 3. 1) b 2) d 3) e 4) f 5) a 6) c
4. The Chant
Practise ...
Practise saying this chant out loud.
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there are cups
Is that OK?
OK!
...
c. Just a mi...
English for Tourism and Hospitality 5
... restaurant close to here
And may I suggest,
May I suggest
You try a local beer?
Example answers: 2. 1) Yes it will. 2) Yes there is. 3) Yes
we do. 4) Yes we have. 5) Yes we can. 3. 1a) like ... ______________.
4. Have you got any rooms available on the 3
rd
floor?
Yes ______________.
5. Can I have the bill please?
Yes ______________.
3. Vocabulary
Without referring to...
English for Tourism and Hospitality 6
... Fry c with our guests.
4. The Steamed Vegetables are enough for d rather hot.
5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic.
3. Language Practice – writing sentences
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
appetisers boiled coconut chicken
chillies ... interesting
_________________...
English for Tourism and Hospitality 7
...
Elementary English for Tourism and Hospitality
LESSON 7 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are dining ... the phone in my room? It’s not working.
A: I’m sorry. I’ll go and fix it now.
A: Is everything alright?
B: There’s no tea and coffee in my room.
A: I apologise. I’ll get...
English for Tourism and Hospitality 8
...
Elementary English for Tourism and Hospitality
LESSON 8 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are dining ... have just finished their meals and Jean gives them
the bill. Mona queries an amount on the bill then pays for their meals.
Pronunciation
Below are some models for ‘W...