... 25 and 35.” Finally, some companies have moved162 Marketing Insights from A to Z be set up as a separate business. In the latter case, Nirmalya Kumarcalls it a strategic segment. For example, ... what does a company gain from putting itsname on a stadium, a Formula One racing car, a golf tournament,or an art show? Does it help the company sell more stuff? Mostcompanies haven’t really ... goes so far as to disconnect its waiting customers af-ter 59 minutes, all because the manager is compensated based on theaverage time required to handle customer calls. Can you imaginewaiting...